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feat(wall): 建材首次索要改双要(WhatsApp+邮箱一起要)+已留资话术渠道中性+缺失渠道补问通用化

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Co-Authored-By: Claude Code <noreply@anthropic.com>
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浅念
2026-11-02 22:26:16 +08:00
parent d25c786bfb
commit cb3cbe8828
5 changed files with 79 additions and 31 deletions
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seed_profiles/jiancai/wall.json
+23 -23
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@@ -66,57 +66,57 @@
],
"deflections": {
"en": [
"Prices vary a lot by config and shipping — our manager will prepare an exact quote for you. What's your WhatsApp or email?",
"For an exact price our manager needs your config and destination — drop your WhatsApp and you'll have the quote today.",
"I'd rather give you an exact number than a rough guess — leave your WhatsApp and our manager will send it over."
"Prices vary a lot by config and shipping — our manager will prepare an exact quote for you. What's your WhatsApp and email?",
"For an exact price our manager needs your config and destination — drop your WhatsApp and email and you'll have the quote today.",
"I'd rather give you an exact number than a rough guess — leave your WhatsApp and email and our manager will send it over."
],
"zh": [
"价格要看配置和目的地，客户经理会给你准确报价——留个WhatsApp或邮箱？",
"我让客户经理按你的情况出准确报价，留个联系方式，今天就能发你。"
"价格要看配置和目的地，客户经理会给你准确报价——留个WhatsApp和邮箱？",
"我让客户经理按你的情况出准确报价，留个WhatsApp和邮箱，今天就能发你。"
],
"es": [
"El precio exacto depende de la especificación y el flete — nuestro gerente te lo prepara. ¿Me dejas tu WhatsApp o correo?",
"Para un precio exacto, nuestro gerente necesita tu especificación y destino — déjame tu WhatsApp y lo tienes hoy.",
"Prefiero darte una cifra exacta y no un estimado — déjanos tu WhatsApp y nuestro gerente te lo envía."
"El precio exacto depende de la especificación y el flete — nuestro gerente te lo prepara. ¿Me dejas tu WhatsApp y tu correo?",
"Para un precio exacto, nuestro gerente necesita tu especificación y destino — déjanos tu WhatsApp y correo y lo tienes hoy.",
"Prefiero darte una cifra exacta y no un estimado — déjanos tu WhatsApp y correo y nuestro gerente te lo envía."
]
},
"deflections_contact": {
"en": [
"Our manager will send the exact quote to your WhatsApp shortly. Anything else about our pipes?"
"Our manager will send you the exact quote shortly. Anything else about our pipes?"
],
"zh": [
"客户经理稍后会把准确报价发到你的 WhatsApp。还想了解什么管道产品？"
"客户经理稍后会把准确报价发给你。还想了解什么管道产品？"
],
"es": [
"Nuestro gerente te enviará el precio exacto a tu WhatsApp en breve. ¿Algo más sobre nuestras tuberías?"
"Nuestro gerente te enviará el precio exacto en breve. ¿Algo más sobre nuestras tuberías?"
]
},
"pivots": {
"en": [
"Actually, for the exact price — what's your WhatsApp? Our manager will send it over."
"Actually, for the exact price — what's your WhatsApp and email? Our manager will send it over."
],
"zh": [
"具体的报价，客户经理会发给你——留个WhatsApp或邮箱？"
"具体的报价，客户经理会发给你——留个WhatsApp和邮箱？"
],
"es": [
"Para el precio exacto — ¿cuál es tu WhatsApp? Nuestro gerente te lo envía."
"Para el precio exacto — ¿me dejas tu WhatsApp y tu correo? Nuestro gerente te lo envía."
]
},
"pivots_contact": {
"en": [
"Our manager will send the exact price to your WhatsApp shortly."
"Our manager will send you the exact price shortly."
],
"zh": [
"客户经理稍后会把准确报价发到你的 WhatsApp。"
"客户经理稍后会把准确报价发给你。"
],
"es": [
"Nuestro gerente te enviará el precio exacto a tu WhatsApp en breve."
"Nuestro gerente te enviará el precio exacto en breve."
]
},
"no_contact": {
"web": "Just tap the WhatsApp button at the top of this chat — our manager will reply within 12 hours!",
"app": "Drop your WhatsApp and our manager will reach out to you directly with the full quote!",
"already": "Got it — our manager will reach out to you at your WhatsApp shortly with the full quote!"
"app": "Drop your WhatsApp and email — our manager will reach out to you directly with the full quote!",
"already": "Got it — our manager will reach out to you shortly with the full quote!"
},
"zero_number": {
"long_number": "\\+?\\d[\\d\\s\\-().]{8,17}\\d",
@@ -184,8 +184,8 @@
"normal": "⚠️ 职能边界提醒：客户正在询问价格/优惠/交付时效/实质安排。绝对禁止给出任何价格数字（包括复述客户自己的预算）、交付时间或任何承诺，按职能边界对应话术处理。"
},
"contact_ask": {
"app_already": "⚠️ 客户正在索要我方联系方式，且客户已留过自己的联系方式。请逐字使用这句：\"Our manager will reach out to you at your WhatsApp shortly with the full quote!\"（中文同理）。绝对禁止输出任何号码或邮箱，也绝对禁止再索要客户已提供过的联系方式（缺失渠道可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"app": "⚠️ 客户正在索要我方联系方式（最高意向信号）。当前为 App 会话，没有页面按钮——禁止使用任何 tap/button 按钮话术！请逐字使用这句：\"Drop your WhatsApp and our manager will reach out to you directly with the full quote!\"（中文同理引导客户留联系方式）。绝对禁止输出任何号码或邮箱。",
"app_already": "⚠️ 客户正在索要我方联系方式，且客户已留过自己的联系方式。请逐字使用这句：\"Our manager will reach out to you shortly with the full quote!\"（中文同理）。绝对禁止输出任何号码或邮箱，也绝对禁止再索要客户已提供过的联系方式（缺失渠道——号码或邮箱——可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"app": "⚠️ 客户正在索要我方联系方式（最高意向信号）。当前为 App 会话，没有页面按钮——禁止使用任何 tap/button 按钮话术！请逐字使用这句：\"Drop your WhatsApp and email — our manager will reach out to you directly with the full quote!\"（中文同理引导客户留联系方式）。绝对禁止输出任何号码或邮箱。",
"web": "⚠️ 客户正在索要我方联系方式（最高意向信号）。请逐字使用这句指路：\"{no_contact_web}\"（邮箱同理指 Email 按钮）。绝对禁止口头报出任何号码或邮箱。"
},
"language_follow": {
@@ -193,9 +193,9 @@
"es": "⚠️ 语言提醒：客户这条消息是西语——你的回复全程用西语，模板句跟随客户语言自然表达（系统提醒提供的逐字话术优先用其语言版本，无则自然翻译保持意思与礼貌度）；系统提供的补全号码逐字照抄，绝不改动数字。"
},
"lead_given": {
"forbidden": "⚠️ 客户已提供联系方式（{shown}）。绝对禁止再索要客户已提供过的联系方式；缺失渠道仅可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认（仅系统提供的号码，禁止自编）。",
"forbidden": "⚠️ 客户已提供联系方式（{shown}）。绝对禁止再索要客户已提供过的联系方式；缺失渠道（号码或邮箱）仅可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认（仅系统提供的号码，禁止自编）。",
"respond_script": "需要回应时可直接逐字使用：\"{no_contact_already}\"（中文同理）。确认收到后继续解答客户问题即可，不必急着结束对话。",
"boundary_tail": "客户已留过联系方式——边界请求直接告知'客户经理会把准确报价/安排发到你 WhatsApp'即可，禁止再索要联系方式（缺失渠道可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"boundary_tail": "客户已留过联系方式——边界请求直接告知'客户经理会把准确报价/安排发给你'即可，禁止再索要联系方式（缺失渠道——号码或邮箱——可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"suspect": "⚠️ 客户疑似已提供联系方式（{shown}）。禁止重新索要；可礼貌地请客户确认一次。"
},
"cc_guide": {
tests/test_boundary_filter.py
+1 -1
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@@ -101,7 +101,7 @@ def test_split_sentences_decimal_not_split():
def test_pivot_contact_aware():
assert "WhatsApp?" in pivot_for("how much?")
assert "WhatsApp" in pivot_for("how much?")
assert "WhatsApp?" not in pivot_for("how much?", has_contact=True)
assert "客户经理" in pivot_for("多少钱")
tests/test_cc_integration.py
+1 -1
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@@ -119,7 +119,7 @@ def test_reminder_cc_pending_overrides_d6():
assert "+254 712 345678" in text
assert "is that right" in text.lower() # 回显确认句(模板同源句式)
assert "回显补全后的完整号码" in text # D6 改写后的 cc 豁免条款
assert "缺失渠道仅可按轻补指引提一次" in text # 防自锁改写在位
assert "缺失渠道（号码或邮箱）仅可再礼貌提一次" in text # 防自锁改写在位
def test_affirm_confirms_no_resend(async_db, monkeypatch):
tests/test_dual_ask_static.py
+48
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@@ -0,0 +1,48 @@
"""双要话术静态锚(spec 2026-11-02-jiancai-dual-contact-ask §5.3)。
首次索要联系方式 = WhatsApp+邮箱一起要(双要);已留资后的确认/收尾话术
渠道中性(邮箱-only 客户不再听到"发到你 WhatsApp")。wall.json 侧锚在
本文件前半,system.md/company_facts.md 侧锚在后半(Task 2 追加)。
"""
import json
from pathlib import Path
SEED = Path(__file__).resolve().parents[1] / "seed_profiles" / "jiancai"
def _wall() -> dict:
return json.loads((SEED / "wall.json").read_text(encoding="utf-8"))
# ---- wall 侧 ----
def test_deflections_dual_ask_all_languages():
w = _wall()
assert any("and email" in s for s in w["deflections"]["en"])
assert any("和邮箱" in s for s in w["deflections"]["zh"])
assert any("y tu correo" in s for s in w["deflections"]["es"])
def test_pivots_dual_ask_all_languages():
w = _wall()
assert "and email" in w["pivots"]["en"][0]
assert "和邮箱" in w["pivots"]["zh"][0]
assert "y tu correo" in w["pivots"]["es"][0]
def test_post_contact_templates_channel_neutral():
"""已留资确认/收尾模板不含渠道词(三语逐一钉死,防只用 en 子串漏检)。"""
w = _wall()
for group in ("deflections_contact", "pivots_contact"):
for lang, items in w[group].items():
for s in items:
assert "whatsapp" not in s.lower(), (group, lang, s)
assert "whatsapp" not in w["no_contact"]["already"].lower()
def test_app_reverse_ask_dual_and_synced():
"""App 反向留资句双要,且 no_contact.app = contact_ask.app 逐字句同源。"""
w = _wall()
app = w["no_contact"]["app"]
assert "and email" in app
assert app in w["reminders"]["contact_ask"]["app"]
tests/test_lead_email_trigger.py
+6 -6
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@@ -451,7 +451,7 @@ def test_reminder_boundary_branches_on_contact_state():
text = ConversationManager._build_context_reminder(raw, "多少钱", [])
assert "职能边界" in text and "禁止再索要联系方式" in text
# Task 3 防自锁改写: 本分支尾部补缺失渠道豁免(子串由尾补保留,非 :651 改写行)
assert "缺失渠道可按轻补指引提一次" in text
assert "缺失渠道——号码或邮箱——可再礼貌提一次" in text
# 未留联系方式: 引导留资
text2 = ConversationManager._build_context_reminder({}, "多少钱", [])
assert "职能边界" in text2 and "禁止再索要联系方式" not in text2
@@ -678,19 +678,19 @@ def test_reminder_app_contact_ask_gated_by_existing_contact():
text = ConversationManager._build_context_reminder(
raw, "how can I contact you", [], source="app")
assert "Drop your WhatsApp" not in text
assert "reach out to you at your WhatsApp" in text # 已留资版逐字脚本
assert "reach out to you shortly with the full quote" in text # 已留资版逐字脚本
def test_reminder_app_contact_ask_confirmed_allows_missing_channel_once():
# Task 3 收尾: contact_note app+已留资分支的第三处禁令同步改写(禁令集完整)。
# 防空转设计: 双渠道齐 → 轻补 note 不注入;消息无价格词 → 边界分支不渲染;
# 此时"缺失渠道可按轻补指引提一次"只能来自该分支改写文本
# (:651 版是"仅可按",不构成子串)。
# 此时"缺失渠道——号码或邮箱——可再礼貌提一次"只能来自该分支改写文本
# (forbidden 版是"仅可"，不构成子串)。
raw = {"联系方式": {"whatsapp": "+254712345678", "email": "a@b.com"}}
text = ConversationManager._build_context_reminder(
raw, "how can I contact you?", [], source="app")
assert "reach out to you at your WhatsApp" in text # 已留资版逐字脚本在场
assert "缺失渠道可按轻补指引提一次" in text # 第三处禁令改写钉死
assert "reach out to you shortly with the full quote" in text # 已留资版逐字脚本在场
assert "缺失渠道——号码或邮箱——可再礼貌提一次" in text # 第三处禁令改写钉死
assert "email address would help too" not in text # 双渠道齐→无轻补注入(防空转)