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feat(wall): 建材首次索要改双要(WhatsApp+邮箱一起要)+已留资话术渠道中性+缺失渠道补问通用化

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Co-Authored-By: Claude Code <noreply@anthropic.com>
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浅念
2026-11-02 22:26:16 +08:00
parent d25c786bfb
commit cb3cbe8828
5 changed files with 79 additions and 31 deletions
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seed_profiles/jiancai/wall.json
+23 -23
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@@ -66,57 +66,57 @@
],
"deflections": {
"en": [
"Prices vary a lot by config and shipping — our manager will prepare an exact quote for you. What's your WhatsApp or email?",
"For an exact price our manager needs your config and destination — drop your WhatsApp and you'll have the quote today.",
"I'd rather give you an exact number than a rough guess — leave your WhatsApp and our manager will send it over."
"Prices vary a lot by config and shipping — our manager will prepare an exact quote for you. What's your WhatsApp and email?",
"For an exact price our manager needs your config and destination — drop your WhatsApp and email and you'll have the quote today.",
"I'd rather give you an exact number than a rough guess — leave your WhatsApp and email and our manager will send it over."
],
"zh": [
"价格要看配置和目的地，客户经理会给你准确报价——留个WhatsApp或邮箱？",
"我让客户经理按你的情况出准确报价，留个联系方式，今天就能发你。"
"价格要看配置和目的地，客户经理会给你准确报价——留个WhatsApp和邮箱？",
"我让客户经理按你的情况出准确报价，留个WhatsApp和邮箱，今天就能发你。"
],
"es": [
"El precio exacto depende de la especificación y el flete — nuestro gerente te lo prepara. ¿Me dejas tu WhatsApp o correo?",
"Para un precio exacto, nuestro gerente necesita tu especificación y destino — déjame tu WhatsApp y lo tienes hoy.",
"Prefiero darte una cifra exacta y no un estimado — déjanos tu WhatsApp y nuestro gerente te lo envía."
"El precio exacto depende de la especificación y el flete — nuestro gerente te lo prepara. ¿Me dejas tu WhatsApp y tu correo?",
"Para un precio exacto, nuestro gerente necesita tu especificación y destino — déjanos tu WhatsApp y correo y lo tienes hoy.",
"Prefiero darte una cifra exacta y no un estimado — déjanos tu WhatsApp y correo y nuestro gerente te lo envía."
]
},
"deflections_contact": {
"en": [
"Our manager will send the exact quote to your WhatsApp shortly. Anything else about our pipes?"
"Our manager will send you the exact quote shortly. Anything else about our pipes?"
],
"zh": [
"客户经理稍后会把准确报价发到你的 WhatsApp。还想了解什么管道产品？"
"客户经理稍后会把准确报价发给你。还想了解什么管道产品？"
],
"es": [
"Nuestro gerente te enviará el precio exacto a tu WhatsApp en breve. ¿Algo más sobre nuestras tuberías?"
"Nuestro gerente te enviará el precio exacto en breve. ¿Algo más sobre nuestras tuberías?"
]
},
"pivots": {
"en": [
"Actually, for the exact price — what's your WhatsApp? Our manager will send it over."
"Actually, for the exact price — what's your WhatsApp and email? Our manager will send it over."
],
"zh": [
"具体的报价，客户经理会发给你——留个WhatsApp或邮箱？"
"具体的报价，客户经理会发给你——留个WhatsApp和邮箱？"
],
"es": [
"Para el precio exacto — ¿cuál es tu WhatsApp? Nuestro gerente te lo envía."
"Para el precio exacto — ¿me dejas tu WhatsApp y tu correo? Nuestro gerente te lo envía."
]
},
"pivots_contact": {
"en": [
"Our manager will send the exact price to your WhatsApp shortly."
"Our manager will send you the exact price shortly."
],
"zh": [
"客户经理稍后会把准确报价发到你的 WhatsApp。"
"客户经理稍后会把准确报价发给你。"
],
"es": [
"Nuestro gerente te enviará el precio exacto a tu WhatsApp en breve."
"Nuestro gerente te enviará el precio exacto en breve."
]
},
"no_contact": {
"web": "Just tap the WhatsApp button at the top of this chat — our manager will reply within 12 hours!",
"app": "Drop your WhatsApp and our manager will reach out to you directly with the full quote!",
"already": "Got it — our manager will reach out to you at your WhatsApp shortly with the full quote!"
"app": "Drop your WhatsApp and email — our manager will reach out to you directly with the full quote!",
"already": "Got it — our manager will reach out to you shortly with the full quote!"
},
"zero_number": {
"long_number": "\\+?\\d[\\d\\s\\-().]{8,17}\\d",
@@ -184,8 +184,8 @@
"normal": "⚠️ 职能边界提醒：客户正在询问价格/优惠/交付时效/实质安排。绝对禁止给出任何价格数字（包括复述客户自己的预算）、交付时间或任何承诺，按职能边界对应话术处理。"
},
"contact_ask": {
"app_already": "⚠️ 客户正在索要我方联系方式，且客户已留过自己的联系方式。请逐字使用这句：\"Our manager will reach out to you at your WhatsApp shortly with the full quote!\"（中文同理）。绝对禁止输出任何号码或邮箱，也绝对禁止再索要客户已提供过的联系方式（缺失渠道可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"app": "⚠️ 客户正在索要我方联系方式（最高意向信号）。当前为 App 会话，没有页面按钮——禁止使用任何 tap/button 按钮话术！请逐字使用这句：\"Drop your WhatsApp and our manager will reach out to you directly with the full quote!\"（中文同理引导客户留联系方式）。绝对禁止输出任何号码或邮箱。",
"app_already": "⚠️ 客户正在索要我方联系方式，且客户已留过自己的联系方式。请逐字使用这句：\"Our manager will reach out to you shortly with the full quote!\"（中文同理）。绝对禁止输出任何号码或邮箱，也绝对禁止再索要客户已提供过的联系方式（缺失渠道——号码或邮箱——可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"app": "⚠️ 客户正在索要我方联系方式（最高意向信号）。当前为 App 会话，没有页面按钮——禁止使用任何 tap/button 按钮话术！请逐字使用这句：\"Drop your WhatsApp and email — our manager will reach out to you directly with the full quote!\"（中文同理引导客户留联系方式）。绝对禁止输出任何号码或邮箱。",
"web": "⚠️ 客户正在索要我方联系方式（最高意向信号）。请逐字使用这句指路：\"{no_contact_web}\"（邮箱同理指 Email 按钮）。绝对禁止口头报出任何号码或邮箱。"
},
"language_follow": {
@@ -193,9 +193,9 @@
"es": "⚠️ 语言提醒：客户这条消息是西语——你的回复全程用西语，模板句跟随客户语言自然表达（系统提醒提供的逐字话术优先用其语言版本，无则自然翻译保持意思与礼貌度）；系统提供的补全号码逐字照抄，绝不改动数字。"
},
"lead_given": {
"forbidden": "⚠️ 客户已提供联系方式（{shown}）。绝对禁止再索要客户已提供过的联系方式；缺失渠道仅可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认（仅系统提供的号码，禁止自编）。",
"forbidden": "⚠️ 客户已提供联系方式（{shown}）。绝对禁止再索要客户已提供过的联系方式；缺失渠道（号码或邮箱）仅可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认（仅系统提供的号码，禁止自编）。",
"respond_script": "需要回应时可直接逐字使用：\"{no_contact_already}\"（中文同理）。确认收到后继续解答客户问题即可，不必急着结束对话。",
"boundary_tail": "客户已留过联系方式——边界请求直接告知'客户经理会把准确报价/安排发到你 WhatsApp'即可，禁止再索要联系方式（缺失渠道可按轻补指引提一次；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"boundary_tail": "客户已留过联系方式——边界请求直接告知'客户经理会把准确报价/安排发给你'即可，禁止再索要联系方式（缺失渠道——号码或邮箱——可再礼貌提一次：邮箱按轻补指引逐字句、号码自然补问，不纠缠；号码缺国家代码时按系统提醒回显补全后的完整号码请客户确认——仅系统提供的号码，禁止自编）。",
"suspect": "⚠️ 客户疑似已提供联系方式（{shown}）。禁止重新索要；可礼貌地请客户确认一次。"
},
"cc_guide": {