feat(wall): 建材首次索要改双要(WhatsApp+邮箱一起要)+已留资话术渠道中性+缺失渠道补问通用化

Co-Authored-By: Claude Code <noreply@anthropic.com>

tests/test_boundary_filter.py

@@ -101,7 +101,7 @@ def test_split_sentences_decimal_not_split():
 
 
 def test_pivot_contact_aware():
-    assert "WhatsApp?" in pivot_for("how much?")
+    assert "WhatsApp" in pivot_for("how much?")
     assert "WhatsApp?" not in pivot_for("how much?", has_contact=True)
     assert "客户经理" in pivot_for("多少钱")
 

tests/test_cc_integration.py

@@ -119,7 +119,7 @@ def test_reminder_cc_pending_overrides_d6():
     assert "+254 712 345678" in text
     assert "is that right" in text.lower()      # 回显确认句(模板同源句式)
     assert "回显补全后的完整号码" in text        # D6 改写后的 cc 豁免条款
-    assert "缺失渠道仅可按轻补指引提一次" in text  # 防自锁改写在位
+    assert "缺失渠道（号码或邮箱）仅可再礼貌提一次" in text  # 防自锁改写在位
 
 
 def test_affirm_confirms_no_resend(async_db, monkeypatch):

tests/test_dual_ask_static.py

@@ -0,0 +1,48 @@
+"""双要话术静态锚(spec 2026-11-02-jiancai-dual-contact-ask §5.3)。
+
+首次索要联系方式 = WhatsApp+邮箱一起要(双要);已留资后的确认/收尾话术
+渠道中性(邮箱-only 客户不再听到"发到你 WhatsApp")。wall.json 侧锚在
+本文件前半,system.md/company_facts.md 侧锚在后半(Task 2 追加)。
+"""
+import json
+from pathlib import Path
+
+SEED = Path(__file__).resolve().parents[1] / "seed_profiles" / "jiancai"
+
+
+def _wall() -> dict:
+    return json.loads((SEED / "wall.json").read_text(encoding="utf-8"))
+
+
+# ---- wall 侧 ----
+
+def test_deflections_dual_ask_all_languages():
+    w = _wall()
+    assert any("and email" in s for s in w["deflections"]["en"])
+    assert any("和邮箱" in s for s in w["deflections"]["zh"])
+    assert any("y tu correo" in s for s in w["deflections"]["es"])
+
+
+def test_pivots_dual_ask_all_languages():
+    w = _wall()
+    assert "and email" in w["pivots"]["en"][0]
+    assert "和邮箱" in w["pivots"]["zh"][0]
+    assert "y tu correo" in w["pivots"]["es"][0]
+
+
+def test_post_contact_templates_channel_neutral():
+    """已留资确认/收尾模板不含渠道词(三语逐一钉死,防只用 en 子串漏检)。"""
+    w = _wall()
+    for group in ("deflections_contact", "pivots_contact"):
+        for lang, items in w[group].items():
+            for s in items:
+                assert "whatsapp" not in s.lower(), (group, lang, s)
+    assert "whatsapp" not in w["no_contact"]["already"].lower()
+
+
+def test_app_reverse_ask_dual_and_synced():
+    """App 反向留资句双要,且 no_contact.app = contact_ask.app 逐字句同源。"""
+    w = _wall()
+    app = w["no_contact"]["app"]
+    assert "and email" in app
+    assert app in w["reminders"]["contact_ask"]["app"]

tests/test_lead_email_trigger.py

@@ -451,7 +451,7 @@ def test_reminder_boundary_branches_on_contact_state():
     text = ConversationManager._build_context_reminder(raw, "多少钱", [])
     assert "职能边界" in text and "禁止再索要联系方式" in text
     # Task 3 防自锁改写: 本分支尾部补缺失渠道豁免(子串由尾补保留,非 :651 改写行)
-    assert "缺失渠道可按轻补指引提一次" in text
+    assert "缺失渠道——号码或邮箱——可再礼貌提一次" in text
     # 未留联系方式: 引导留资
     text2 = ConversationManager._build_context_reminder({}, "多少钱", [])
     assert "职能边界" in text2 and "禁止再索要联系方式" not in text2
@@ -678,19 +678,19 @@ def test_reminder_app_contact_ask_gated_by_existing_contact():
     text = ConversationManager._build_context_reminder(
         raw, "how can I contact you", [], source="app")
     assert "Drop your WhatsApp" not in text
-    assert "reach out to you at your WhatsApp" in text   # 已留资版逐字脚本
+    assert "reach out to you shortly with the full quote" in text   # 已留资版逐字脚本
 
 
 def test_reminder_app_contact_ask_confirmed_allows_missing_channel_once():
     # Task 3 收尾: contact_note app+已留资分支的第三处禁令同步改写(禁令集完整)。
     # 防空转设计: 双渠道齐 → 轻补 note 不注入;消息无价格词 → 边界分支不渲染;
-    # 此时"缺失渠道可按轻补指引提一次"只能来自该分支改写文本
-    # (:651 版是"仅可按",不构成子串)。
+    # 此时"缺失渠道——号码或邮箱——可再礼貌提一次"只能来自该分支改写文本
+    # (forbidden 版是"仅可"，不构成子串)。
     raw = {"联系方式": {"whatsapp": "+254712345678", "email": "a@b.com"}}
     text = ConversationManager._build_context_reminder(
         raw, "how can I contact you?", [], source="app")
-    assert "reach out to you at your WhatsApp" in text   # 已留资版逐字脚本在场
-    assert "缺失渠道可按轻补指引提一次" in text            # 第三处禁令改写钉死
+    assert "reach out to you shortly with the full quote" in text   # 已留资版逐字脚本在场
+    assert "缺失渠道——号码或邮箱——可再礼貌提一次" in text            # 第三处禁令改写钉死
     assert "email address would help too" not in text     # 双渠道齐→无轻补注入(防空转)