import json import logging from collections.abc import AsyncGenerator from dataclasses import dataclass from pathlib import Path from app.engine.providers.base import AIProvider from app.engine.providers.glm import GLMProvider from app.engine.services.boundary_filter import DEFAULT_WALL from app.engine.wall_schema import CompiledWall # Task 10: AI 参数 resolver 收拢至 config_views(单一定义点) from app.platform.config_views import resolve_ai_settings logger = logging.getLogger(__name__) def _format_messages(messages: list[dict]) -> str: lines = [] for m in messages: role = m.get("role", "unknown") content = m.get("content", "") label = {"user": "客户", "assistant": "顾问"}.get(role, role) lines.append(f"{label}: {content}") return "\n".join(lines) # 话术池注入的语言行序(确定性输出;未列语言按字典序补位,不丢池) _DEFLECTION_LANG_ORDER = ("en", "zh", "es") def _format_deflection_pool(deflections) -> str: """wall.json deflections 池 → system.md $DEFLECTION_POOL 注入块。 按语言分组一行("- EN: …" / "- ZH: …"),条目引号包裹 " / " 分隔—— 紧凑不膨胀(设计 R1: 话术单一事实源,提示词侧只引用不复制)。 只渲染主池(deflections);deflections_contact 是已留资态的墙替换池, 本就不属于 system.md 教学内容,不注入。 已知边界(审查 Minor-1 注记): 条目自身含双引号/换行时暂不转义—— 现网池线均为单行纯文本,Phase 2 后台编辑器批次统一处理(输入校验+转义)。 """ pools = dict(deflections or {}) langs = [l for l in _DEFLECTION_LANG_ORDER if pools.get(l)] langs += sorted(l for l in pools if l not in _DEFLECTION_LANG_ORDER and pools.get(l)) return "\n".join( f"- {lang.upper()}: " + " / ".join(f'"{line}"' for line in pools[lang]) for lang in langs ) # 四件套键名(单一事实源): PromptProvider 构造校验 / FileTenantSource 读盘 # / DbTenantSource 快照组形态, 三处消费同一清单 PROMPTS_KEYS = ("system", "company_facts", "extractor", "evaluator") @dataclass(frozen=True) class PromptProvider: """租户提示词四件套持有者(Task 6, R1 话术单一事实源)。 frozen(Task 9 收口, Task 6 审查遗留): 实例跨租户运行时/模块级 DEFAULT_PROVIDER 共享, 不可变防共享单例被毒化。 - from_dir(dir): 读 system/company_facts/extractor/evaluator 四个 md 委托 from_config——提示词属于租户(seed_profiles//prompts/), 不再有代码级 app/engine/prompts 副本; - from_config(md: dict)(Phase 2 Task 4): 快照 prompts 组(dict 四键) 直接构造——registry 对文件/DB 两源的统一入口(文件源读盘入快照, DB 源嵌 config_json);缺键/值非字符串 → 显性 ValueError 带键名; - build_system(wall_deflections): system.md 的 $DEFLECTION_POOL 占位符 替换为按语言枚举的话术清单 + "\\n\\n" + company_facts(行为 prompt 在前、事实卡居中、当轮提醒最后拼接——拼接位在 AIService 内); - build_extractor/build_evaluator: $existing_info/$messages/$profile/ $recent_messages 替换逻辑自 AIService 原样搬入(行为等价)。 """ system: str company_facts: str extractor: str evaluator: str @classmethod def from_config(cls, md: dict) -> "PromptProvider": """快照 prompts 组 → PromptProvider。缺键/非字符串显性炸带键名 (DB 快照坏数据不留到 build_system 才炸)。""" if not isinstance(md, dict): # 入口类型守卫(Task 6 的 PUT prompts 会接请求体): 字符串/ # 列表进来给 ValueError,不让 .get 的 AttributeError 漏成 500 raise ValueError( f"prompts 必须是 dict: {{{', '.join(PROMPTS_KEYS)}}}: " f"实际 {type(md).__name__}") bad = [k for k in PROMPTS_KEYS if not isinstance(md.get(k), str)] if bad: raise ValueError(f"prompts 配置缺少(或非字符串)键: {', '.join(bad)}") return cls( system=md["system"], company_facts=md["company_facts"], extractor=md["extractor"], evaluator=md["evaluator"]) @classmethod def from_dir(cls, prompts_dir) -> "PromptProvider": d = Path(prompts_dir) return cls.from_config({ "system": (d / "system.md").read_text(encoding="utf-8"), "company_facts": (d / "company_facts.md").read_text(encoding="utf-8"), "extractor": (d / "extractor.md").read_text(encoding="utf-8"), "evaluator": (d / "evaluator.md").read_text(encoding="utf-8"), }) def build_system(self, wall_deflections=None) -> str: system = self.system if "$DEFLECTION_POOL" in system: system = system.replace( "$DEFLECTION_POOL", _format_deflection_pool(wall_deflections)) return system + "\n\n" + self.company_facts def build_extractor(self, existing_info: dict, messages: list[dict]) -> str: return self.extractor.replace( "$existing_info", json.dumps(existing_info or {}, ensure_ascii=False) ).replace("$messages", _format_messages(messages)) def build_evaluator(self, profile: dict, recent_messages: list[dict]) -> str: return self.evaluator.replace( "$profile", json.dumps(profile, ensure_ascii=False) ).replace("$recent_messages", _format_messages(recent_messages[-6:])) # 代码级默认 = jiancai 出厂(路径锚定模块位置,与 cwd 无关): 旧测试与 # 无租户上下文的默认路径用;租户路径一律经 TenantRuntime.prompts 注入。 DEFAULT_PROVIDER = PromptProvider.from_dir( Path(__file__).resolve().parents[3] / "seed_profiles" / "jiancai" / "prompts") def create_provider(config_data: dict | None = None, max_tokens: int | None = None) -> AIProvider: """provider 工厂(Task 9: 按租户配置实例化 glm;None 走 env 平台默认)。 max_tokens(site-import Task 5): 可选透传 GLMProvider(默认 None 不限, 既有调用零影响)——生成器长输出场景用,对话路径不传。 """ cfg = resolve_ai_settings(config_data) if cfg["provider"] == "glm": return GLMProvider( api_key=cfg["api_key"], model=cfg["model"], base_url=cfg["base_url"], max_tokens=max_tokens, ) raise ValueError(f"Unknown AI provider: {cfg['provider']}") class AIService: def __init__(self, provider: AIProvider | None = None, prompts: PromptProvider | None = None, wall: CompiledWall | None = None, config_data: dict | None = None): self.provider = provider or create_provider(config_data) # Task 6: 提示词经 PromptProvider 注入(租户四件套);默认 = jiancai # 出厂 + 出厂墙话术池(与 DEFAULT_PROVIDER 同源,单一事实源 wall.json) self.prompts = prompts or DEFAULT_PROVIDER # Task 9 收口: wall 参数定型为 CompiledWall(话术池只取 .deflections, # 与 prompts 同为租户运行时产物);缺省 = jiancai 出厂墙 self.wall_deflections = (wall.deflections if wall is not None else DEFAULT_WALL.deflections) # 对话基座: 行为 prompt 在前(红线显著性),事实卡居中(参考资料), # 当轮 context 提醒最后拼接(在 chat/stream_chat 内,保持最新鲜) self._base_chat_prompt = self.prompts.build_system(self.wall_deflections) async def chat(self, messages: list[dict], context: str = "") -> str: """Main conversation: get AI reply to user message.""" prompt = self._base_chat_prompt + ("\n\n" + context if context else "") return await self.provider.chat(messages, prompt) async def stream_chat(self, messages: list[dict], context: str = "") -> AsyncGenerator[str, None]: """Stream AI reply token by token.""" prompt = self._base_chat_prompt + ("\n\n" + context if context else "") async for token in self.provider.stream_chat(messages, prompt): yield token async def extract_info( self, messages: list[dict], existing_info: dict ) -> dict: """Extract structured info from conversation history.""" prompt = self.prompts.build_extractor(existing_info, messages) _, extracted = await self.provider.chat_with_extraction( messages=[], system_prompt=prompt ) return extracted async def evaluate( self, profile: dict, recent_messages: list[dict] ) -> dict: """Evaluate customer intent level.""" prompt = self.prompts.build_evaluator(profile, recent_messages) _, result = await self.provider.chat_with_extraction( messages=[], system_prompt=prompt ) return self._normalize_evaluation(result) @staticmethod def _normalize_evaluation(result: dict) -> dict: intent = result.get("intent_level", "pending") if intent not in ("interested", "not_interested", "pending"): intent = "pending" return { "intent_level": intent, "reasoning": result.get("reasoning", ""), "contact_info": result.get("contact_info", {}), "info_sufficient": result.get("info_sufficient", False), }