{
  "price_patterns": [
    "\\$\\s?\\d",
    {
      "pattern": "\\d[\\d,.]*\\s*(usd\\b|美元|块钱|万块?(?!\\s*(公里|km)))",
      "flags": "i"
    },
    {
      "pattern": "\\d[\\d,.]*\\s?k\\b(?!\\s*(km|kilometers?|kilometres?|miles?|mi\\b|公里))",
      "flags": "i"
    },
    {
      "pattern": "(price|cost|quote)[^.\\d]{0,20}(?<![a-z])(?!(?:19|20)\\d\\d(?!\\d))\\d",
      "flags": "i"
    },
    {
      "pattern": "\\d+\\s*[- ]?(day|week|month)s?\\b",
      "flags": "i",
      "comment": "# 时间承诺: 去掉 warranty 豁免(政策变更 2026-09-10——保修期限是编造的\n# 公司政策承诺,不再白名单)"
    },
    {
      "pattern": "\\d+\\s*years?\\b[^.!?]{0,15}warranty",
      "flags": "i",
      "comment": "# 年限保修定向(双向): year 不能进时间模式(车龄 \"under 5 years old\" 会误杀),\n# 只收 数字+年 与 warranty/质保/保修 的组合(含倒装\"质保3年\"/\"warranty of 8 years\")"
    },
    {
      "pattern": "warranty\\s*(?:of|for|:)?\\s*\\d+\\s*years?\\b",
      "flags": "i"
    },
    "\\d+\\s*年[^。！？]{0,8}(?:质保|保修)",
    "(?:质保|保修)[^。！？]{0,8}\\d+\\s*年",
    {
      "pattern": "\\d+\\s*(?:天|周|个月)",
      "comment": "# 中文时限承诺: 天/周/个月(年不收——\"2024年款\" 是车型年款)"
    },
    {
      "pattern": "(budget|预算)[^\\d\\n]{0,12}\\d",
      "flags": "i",
      "comment": "# 裸预算复述(F3,方案B旗舰形态——冒烟 6/6 破防即此形,原模式完全漏检)"
    },
    "(两|三|四|五|六|七|八|九|十)\\s*万(?!\\s*(公里|km))",
    {
      "pattern": "(down\\s+payment|monthly\\s+payment|首付|月供)[^\\d\\n]{0,10}\\d",
      "flags": "i",
      "comment": "# 金融裸数(F4)"
    }
  ],
  "deflections": {
    "en": [
      "Prices vary a lot by config and shipping — our manager will prepare an exact quote for you. What's your WhatsApp or email?",
      "For an exact price our manager needs your config and destination — drop your WhatsApp and you'll have the quote today.",
      "I'd rather give you an exact number than a rough guess — leave your WhatsApp and our manager will send it over."
    ],
    "zh": [
      "价格要看配置和目的地，客户经理会给你准确报价——留个WhatsApp或邮箱？",
      "我让客户经理按你的情况出准确报价，留个联系方式，今天就能发你。"
    ]
  },
  "deflections_contact": {
    "en": [
      "Our manager will send the exact quote to your WhatsApp shortly. Anything else about the cars?"
    ],
    "zh": [
      "客户经理稍后会把准确报价发到你的 WhatsApp。还想了解什么车？"
    ]
  },
  "pivots": {
    "en": [
      "Actually, for the exact price — what's your WhatsApp? Our manager will send it over."
    ],
    "zh": [
      "具体的报价，客户经理会发给你——留个WhatsApp或邮箱？"
    ]
  },
  "pivots_contact": {
    "en": [
      "Our manager will send the exact price to your WhatsApp shortly."
    ],
    "zh": [
      "客户经理稍后会把准确报价发到你的 WhatsApp。"
    ]
  },
  "no_contact": {
    "web": "Just tap the WhatsApp button at the top of this chat — our manager replies fast!",
    "app": "Drop your WhatsApp and our manager will reach out to you directly with the full quote!",
    "already": "Got it — our manager will reach out to you at your WhatsApp shortly with the full quote!"
  },
  "zero_number": {
    "long_number": "\\+?\\d[\\d\\s\\-().]{9,17}\\d",
    "any_email": "[A-Za-z0-9._%+-]+@[A-Za-z0-9.-]+\\.[A-Za-z]{2,}"
  },
  "reask_patterns": [
    {
      "pattern": "(?:what|which)['′]?s\\s+(?:your|the)\\s+(?:whatsapp|number|phone|e-?mail|contact|号码|联系方式)",
      "flags": "i"
    },
    {
      "pattern": "(?:got|have)\\s+(?:your|the)\\s+(?:whatsapp|number|phone|e-?mail|contact)[^!?.]{0,60}\\?",
      "flags": "i"
    },
    {
      "pattern": "(?:i['′]ll\\s+|i\\s+)?(?:need|want)\\s+(?:your|the)\\s+(?:whatsapp|number|phone|e-?mail|contact|号码|联系方式)",
      "flags": "i"
    },
    {
      "pattern": "tell\\s+me\\s+(?:your\\s+)?(?:whatsapp|number|phone|e-?mail|contact|号码|联系方式)",
      "flags": "i"
    },
    {
      "pattern": "(?:could|can|would|may)\\s+you\\s+(?:leave|drop|share|give|provide|type|post)[^.!?\\n]{0,30}(?:whatsapp|number|phone|e-?mail|contact|号码|联系方式|微信|邮箱)",
      "flags": "i"
    },
    {
      "pattern": "(?:leave|drop|share|give)\\s+(?:me\\s+)?(?:your|us\\s+your?|a)\\s+(?:whatsapp|contact|number|e-?mail|联系方式)",
      "flags": "i"
    },
    {
      "pattern": "(?:drop|leave)\\s+yours\\b",
      "flags": "i"
    },
    {
      "pattern": "(?:whatsapp|e-?mail|contact)\\s+or\\s+(?:whatsapp|e-?mail|contact)\\s*\\?",
      "flags": "i"
    },
    {
      "pattern": "(?<!reach )(?<!reached )(?<!got )(?<!sent )(?<!did )(?<!to )your\\s+(?:whatsapp|number|phone|e-?mail|contact)\\b[^.!?]{0,20}[?？]",
      "flags": "i"
    },
    {
      "pattern": "留[个下]?\\s*(?:你的?)?\\s*(?:whatsapp|微信|邮箱|联系方式|号码|电话)|给[我一]?个?\\s*(?:联系方式|whatsapp|微信|号码|邮箱|电话)|你的?\\s*(?:whatsapp|号码|电话|微信|邮箱|联系方式)[^。!？]{0,10}(?:是多少|多少|\\?)",
      "flags": "i"
    }
  ],
  "triggers": {
    "boundary": {
      "pattern": "price|pricing|how\\s+much|\\bcost\\b|discount|cheaper|expensive|\\bfee\\b|quote|quotation|shipping\\s+(fee|cost|time)|freight|tariff|customs\\s+fee|best\\s+offer|any\\s+offer|free\\s+shipping|test\\s+drive|book(ing)?\\s|reserv|arrange|delivery|lead\\s+time|arriv|how\\s+long\\s+(does|will|would|to).*(take|arriv|deliver|ship)|roughly|ballpark|just\\s+tell|come\\s+on|at\\s+least\\s+(a|some|give)|budget|预算|价格|价钱|多少钱|报价|优惠|折扣|便宜|贵|划算|总价|落地|运费|关税|免费|到货|多久能到|交货|时效|发货|试驾|预约|下单|定金|提车|安排|大概|估个|估一|随便说|说个|求你|求了",
      "flags": "i"
    },
    "budget": {
      "pattern": "budget|预算",
      "flags": "i"
    },
    "contact_ask": {
      "pattern": "(your|our)\\s+(whatsapp|number|phone|email|contact)|(?<!i'll )(?<!i’ll )(?<!i will )(?<!let me )(contact|reach|call|email)\\s+(you|us)|你(们)?的?\\s?(whatsapp|号码|电话|微信|邮箱|联系方式)|(怎么|如何)联系|给我.{0,4}(号码|电话|联系方式)",
      "flags": "i"
    }
  },
  "reminders": {
    "boundary": {
      "budget": "⚠️ 职能边界提醒：客户报预算求推荐。推荐车型但绝不复述预算数字、不报车价 → 反问意向车型 → 顺势引导留联系方式。",
      "normal": "⚠️ 职能边界提醒：客户正在询问价格/优惠/交付时效/实质安排。绝对禁止给出任何价格数字（包括复述客户自己的预算）、交付时间或任何承诺，按职能边界对应话术处理。"
    },
    "contact_ask": {
      "app_already": "⚠️ 客户正在索要我方联系方式，且客户已留过自己的联系方式。请逐字使用这句：\"Our manager will reach out to you at your WhatsApp shortly with the full quote!\"（中文同理）。绝对禁止输出任何号码或邮箱，也绝对禁止再索要联系方式。",
      "app": "⚠️ 客户正在索要我方联系方式（最高意向信号）。当前为 App 会话，没有页面按钮——禁止使用任何 tap/button 按钮话术！请逐字使用这句：\"Drop your WhatsApp and our manager will reach out to you directly with the full quote!\"（中文同理引导客户留联系方式）。绝对禁止输出任何号码或邮箱。",
      "web": "⚠️ 客户正在索要我方联系方式（最高意向信号）。请逐字使用这句指路：\"Just tap the WhatsApp button at the top of this chat — our manager replies fast!\"（邮箱同理指 Email 按钮）。绝对禁止口头报出任何号码或邮箱。"
    },
    "language_follow": {
      "zh": "⚠️ 语言提醒：客户这条消息是中文——你的回复必须全程使用中文，一个英文单词都不能出现；模板句跟随客户语言自然表达（系统提醒提供的逐字话术优先用其语言版本，无则自然翻译保持意思与礼貌度）；系统提供的补全号码逐字照抄，绝不改动数字。",
      "es": "⚠️ 语言提醒：客户这条消息是西语——你的回复全程用西语，模板句跟随客户语言自然表达（系统提醒提供的逐字话术优先用其语言版本，无则自然翻译保持意思与礼貌度）；系统提供的补全号码逐字照抄，绝不改动数字。"
    },
    "lead_given": {
      "forbidden": "⚠️ 客户已提供联系方式（{shown}）。绝对禁止再索要任何联系方式！",
      "respond_script": "需要回应时可直接逐字使用：\"{no_contact_already}\"（中文同理）。确认收到后继续解答客户问题即可，不必急着结束对话。",
      "boundary_tail": "客户已留过联系方式——边界请求直接告知'客户经理会把准确报价/安排发到你 WhatsApp'即可，禁止再索要联系方式。",
      "suspect": "⚠️ 客户疑似已提供联系方式（{shown}）。禁止重新索要；可礼貌地请客户确认一次。"
    },
    "cc_guide": {
      "echo": "⚠️ 号码确认指引（系统指令，绝对不要向客户提及这段说明）：客户留下的号码不含国家代码，系统已按 IP 推测补全为 {intl}。请逐字使用这句：\"{cc_script}\" 本轮回复绝不写出任何号码数字——唯一例外是上面系统提供的补全号原文（逐字照抄，禁止自编或改动数字）。客户答复确认或纠正后，致谢即可，不再追问号码。",
      "ask": "⚠️ 号码确认指引（系统指令，绝对不要向客户提及这段说明）：客户留下的号码不含国家代码，且系统无法按 IP 推测补全。请逐字使用这句：\"{cc_script}\" 仅此一次，客户不给就不再提。客户答复后致谢即可，不再追问号码。"
    },
    "email_light": {
      "en": "⚠️ 轻补指引（系统指令，绝对不要向客户提及这段说明）：客户已留号码但还没留邮箱。请逐字使用这句：\"Got it! And an email address would help too — our manager will send the formal quotation PDF there.\" 仅此一次，客户不给就不再提。",
      "zh": "⚠️ 轻补指引（系统指令，绝对不要向客户提及这段说明）：客户已留号码但还没留邮箱。请逐字使用这句：\"收到！邮箱也留一个呗？客户经理把正式报价单 PDF 发你邮箱。\" 仅此一次，客户不给就不再提。"
    }
  },
  "cc_templates": {
    "ask": {
      "en": "Could you send the full number with the country code, like +966 5x xxx xxxx? Just so our manager can reach you directly.",
      "zh": "麻烦重发一下带国家代码的完整号码呗（比如 +966 5x xxx xxxx）？客户经理直接加你。",
      "es": "¿Puedes enviar el número completo con el código de país, como +966 5x xxx xxxx? Así nuestro gerente puede contactarte directamente."
    },
    "wall": {
      "en": "Got it — Could you send the full number with the country code, like +966 5x xxx xxxx? Just so our manager can reach you directly.",
      "zh": "麻烦重发一下带国家代码的完整号码呗（比如 +966 5x xxx xxxx）？客户经理直接加你。",
      "es": "Entendido — ¿Puedes enviar el número completo con el código de país, como +966 5x xxx xxxx? Así nuestro gerente puede contactarte directamente."
    },
    "note": {
      "en": "⚠️ 轻补指引（系统指令，绝对不要向客户提及这段说明）：客户留下的号码不含国家代码，客户经理无法直接回拨。请逐字使用这句：\"Could you send the full number with the country code, like +966 5x xxx xxxx? Just so our manager can reach you directly.\" 仅此一次，客户不给就不再提。",
      "zh": "⚠️ 轻补指引（系统指令，绝对不要向客户提及这段说明）：客户留下的号码不含国家代码，客户经理无法直接回拨。请逐字使用这句：\"麻烦重发一下带国家代码的完整号码呗（比如 +966 5x xxx xxxx）？客户经理直接加你。\" 仅此一次，客户不给就不再提。"
    },
    "echo": {
      "en": "Got it — just to confirm: our manager will reach you at {intl} — is that right?",
      "zh": "收到——跟您确认下：客户经理会通过 {intl} 联系您，这个号码对吗？",
      "es": "Entendido — solo para confirmar: nuestro gerente te contactará al {intl} — ¿es correcto?"
    }
  },
  "_meta": {
    "doc": "auto 上游无语言跟随/CC 回显确认/邮箱轻补引擎特性,以下字段沿用 jiancai 出厂(引擎标准)话术",
    "fallback_from": "jiancai",
    "fields": [
      "reminders.language_follow",
      "reminders.cc_guide",
      "reminders.email_light",
      "cc_templates"
    ]
  }
}