731 lines
23 KiB
PHP
731 lines
23 KiB
PHP
<?php
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namespace app\controller;
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use app\model\Channel;
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use app\model\Corp;
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use app\model\Customer;
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use app\model\CustomerHis;
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use app\model\Follow;
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use app\model\InquiryLog;
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use app\model\User;
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use app\service\UserService;
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use app\util\Util;
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use config\constants\Constants;
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use Illuminate\Database\Eloquent\Builder;
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use support\Log;
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use support\Request;
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class CustomerController
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{
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/**
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* 不需要登录的方法
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*/
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protected $noNeedLogin = ['collect'];
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/**
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* 客户分级
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* @param Request $request
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* @return \support\Response
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*/
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public function getGrade(Request $request)
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{
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$grade = [];
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$gradeConstants = Constants::GRADE_EN;
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//$language = $request->user['language'];
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//$language = 'zh_CN';
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$language = $request->language;
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if($language == 'zh_CN'){
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$gradeConstants = Constants::GRADE;
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}elseif ($language == 'ru'){
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$gradeConstants = Constants::GRADE_RU;
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}
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foreach ($gradeConstants as $key => $value) {
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$grade[] = [
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'id' => $key,
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'name' => $value,
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];
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}
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return Util::success($grade);
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}
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/**
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* 商机
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* @param Request $request
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* @return \support\Response
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*/
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public function getMagnitude(Request $request)
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{
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$grade = [];
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$magnitudeConstants = Constants::MAGNITUDE_EN;
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//$language = $request->user['language'];
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//$language = 'zh_CN';
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$language = $request->language;
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if($language == 'zh_CN'){
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$magnitudeConstants = Constants::MAGNITUDE;
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}elseif ($language == 'ru'){
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$magnitudeConstants = Constants::MAGNITUDE_RU;
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}
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foreach ($magnitudeConstants as $key => $value) {
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$grade[] = [
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'id' => $key,
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'name' => $value,
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];
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}
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return Util::success($grade);
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}
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/**
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* 客户渠道
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* @param Request $request
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* @return \support\Response
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*/
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public function getChannel(Request $request)
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{
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$list = Channel::getAll();
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//$language = $request->user['language'];
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//$language = 'zh_CN';
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// $language = $request->language;
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// if($language != 'zh_CN'){
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// foreach ($list as &$value) {
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// $value['name'] = $value['name_en'];
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// }
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// }elseif ($language == 'ru'){
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// foreach ($list as &$value) {
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// $value['name'] = $value['name_ru'];
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// }
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// }
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return Util::success($list);
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}
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/**
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* 待跟进客户列表
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* @param Request $request
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* @return \support\Response
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*/
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public function waitFollow(Request $request)
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{
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$userId = $request->user['id'];
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$filter = Util::getParam($request, 'filter');
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$page = $request->input('page', 1);
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$perPage = $request->input('per_page', 10);
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$where = [
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['user_id', '=', $userId],
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['follow_next', '<>', 0],
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];
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if($filter == 0){
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$where[] = ['follow_next', '<=', time() + 3600 * 24];
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}elseif($filter == 1){
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$where[] = ['follow_next', '<=', time() + 3600 * 24*3];
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}elseif($filter == 2){
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$where[] = ['follow_next', '<=', time() + 3600 * 24*7];
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}
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$customer = Customer::where($where)
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->whereNotNull('follow_next')
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->orderBy('follow_next')
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->paginate($perPage, ['*'], 'page', $page);
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foreach ($customer as &$item) {
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$item['follow_remaining'] = $item->follow_next-time();
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$item['follow_next'] = date('Y-m-d H:i:s',$item->follow_next);
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}
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return Util::page($customer);
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}
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/**
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* 客户列表
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* @param Request $request
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* @return \support\Response
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*/
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public function list(Request $request)
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{
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$page = $request->input('page', 1);
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$perPage = $request->input('per_page', 10);
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$follow = $request->input('follow', ''); //跟进状态
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$keyword = $request->input('keyword', ''); //follow_last
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$follow_last = $request->input('follow_last', ''); //最后跟进：1:当天跟进客户，2:近三天跟进客户，3:近七天跟进客户
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$tagId = $request->input('tag_id', ''); //打有某个标签的客户
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$countryId = $request->input('country_id', ''); //打有某个标签的客户
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$seas = $request->input('seas', ''); //公海客户
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$where = [];
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$userId = $request->user['id'];
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if (Util::isEmpty($userId)) {
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return Util::fail(['user_id' => $userId], trans('user_none'));
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}
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// $where[] = ['type', 0];
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if($seas == 'seas'){
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$where[] = ['user_id', 0];
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}else{
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$where[] = ['user_id', $userId];
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}
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$where[] = ['status', 1];
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if (!empty($countryId)){
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$where[] = ['country_id', $countryId];
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}
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//验证权限
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// if ($request->user['role'] != 1) {
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// $where[] =['user_id',$userId] ;
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// }
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$grade = [];
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if (!Util::isEmpty($follow) && $follow == 0) {
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$where[] = ['grade', '<=', 2];
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} elseif (!Util::isEmpty($follow) && $follow == 1) {
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$grade = [3, 4];
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} elseif (!Util::isEmpty($follow) && $follow == 2) {
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$where[] = ['grade', '=', 5];
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}
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if (!Util::isEmpty($follow_last) && $follow_last == 0) {
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$where[] = ['follow_last', '>', strtotime('-1 day')];
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} elseif (!Util::isEmpty($follow_last) && $follow_last == 1) {
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$where[] = ['follow_last', '>', strtotime('-3 day')];
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} elseif (!Util::isEmpty($follow_last) && $follow_last == 2) {
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$where[] = ['follow_last', '>', strtotime('-7 day')];
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}
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// 执行分页查询 //关联标签tags //关联标签及分组tags.group
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$query = Customer::with('tags')->where($where)
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->orderBy('crm_customer.id', 'desc');
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if(!empty($tagId)){
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//查询有$tagId 里任意一个标签的客户
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// $query->whereHas('tags', function($query) use ($tagId){
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// $query->where('tag.id', $tagId);
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// });
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//查询有$tagId 里所有标签的客户
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$tagId = explode(',', $tagId);
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foreach ($tagId as $id) {
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$query->whereHas('tags', function($query) use ($id){
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$query->where('tag_id', $id);
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});
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}
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}
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if (!Util::isEmpty($keyword)) {
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$query->where(function ($query) use ($keyword) {
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$query->where('contacts', 'like', "%{$keyword}%")
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->orWhere('phone', 'like', "%{$keyword}%");
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});
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}
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if (!Util::isEmpty($grade)) {
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$query->whereIn('grade', $grade);
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}
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$recycle = Util::getParam($request,'recycle', '');
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if ($recycle == 'recycle') {
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$query->onlyTrashed();
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}
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if ($seas == 'seas') {
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$user = User::where('id', $userId)->first();
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$corpId = $user?$user->corp_id:0;
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if($corpId == 1){
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$query->whereIn('channel_id', [1,2,3,4,5,6,7,8]);
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} elseif($corpId == 3) {
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$query->whereIn('channel_id', [9,10,11]);
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} else{
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$query->whereIn('channel_id', [0]);
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}
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$query->withTrashed();
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}
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$data = $query->paginate($perPage, ['*'], 'page', $page);
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foreach ($data->items() as &$value) {
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$value = Customer::getCustomer($value, $request);
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if($seas == 'seas'){
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$value['phone'] = Util::mask($value['phone']);
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$value['email'] = Util::mask($value['email']);
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$value['WhatsApp'] = Util::mask($value['WhatsApp']);
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$value['seas_time'] = time()-(empty($value['deleted_at'])?strtotime($value['updated_at']):strtotime($value['deleted_at']));
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}
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}
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return Util::page($data);
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}
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/**
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* 客户恢复
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* @param Request $request
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* @return \support\Response
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*/
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public function restore(Request $request)
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{
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$id = Util::getParam($request,'id', '');
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if (Util::isEmpty($id)) {
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return Util::fail([], trans('id_empty'));
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}
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$userId = $request->user['id'];
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$where = [
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'id' => $id,
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'user_id' => $userId,
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];
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$res = Customer::where($where)->restore();
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if($res){
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return Util::success($res, trans('success'));
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}else{
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return Util::fail([], trans('fail'));
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}
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}
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/**
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* 客户详情
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* @param Request $request
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* @return \support\Response
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*/
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public function detail(Request $request)
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{
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$id = Util::getParam($request, 'id');
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if (Util::isEmpty($id)) {
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return Util::fail([], 'id' . trans('not_null'));
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}
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$res = Customer::with('tags')->select('id', 'user_id', 'grade', 'channel_id', 'car_type_id', 'country_id', 'magnitude', 'email', 'phone', 'WhatsApp', 'contacts', 'describe', 'address', 'lat', 'lng', 'follow_next', 'follow_remark', 'sex')
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->where('id', $id)
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->first();
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if ($res) {
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$res->toArray();
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} else {
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return Util::fail([], '记录不存在');
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}
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$res = Customer::getCustomer($res, $request, true);
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return Util::success($res);
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}
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/**
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* 客户录入
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* @param Request $request
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* @return \support\Response
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*/
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public function save(Request $request)
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{
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$id = Util::getParam($request, 'id');
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$channel_id = Util::getParam($request, 'channel_id');
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if (Util::isEmpty($channel_id)) {
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return Util::fail([], trans('channel_not_null'));
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}
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$country_id = Util::getParam($request, 'country_id', 0);
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if (Util::isEmpty($country_id)) {
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// return Util::fail([],'country_id'.trans('not_null'));
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}
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// $car_type_id = Util::getParam($request, 'car_type_id');
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// if (Util::isEmpty($car_type_id)) {
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// return Util::fail([], trans('car_type_not_null'));
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// }
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$contacts = Util::getParam($request, 'contacts');
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$email = Util::getParam($request, 'email');
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$phone = Util::getParam($request, 'phone');
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if (Util::isEmpty($contacts) && Util::isEmpty($email) && Util::isEmpty($phone)) {
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return Util::fail([], trans('contacts_not_null'));
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}
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$user = User::where(['id' => $request->user['id']])->first();
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$whatsApp = Util::getParam($request, 'WhatsApp', '');
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$data = [
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'user_id' => $request->user['id'],
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'corp_id' => $user->corp_id,
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'grade' => Util::getParam($request, 'grade', 0),
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'channel_id' => $channel_id,
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'country_id' => $country_id,
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// 'car_type_id' => $car_type_id,
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'magnitude' => Util::getParam($request, 'magnitude', 0),
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'email' => $email,
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'phone' => $phone,
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'WhatsApp' => $whatsApp,
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'contacts' => $contacts,
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'describe' => Util::getParam($request, 'describe'),
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'lat' => Util::getParam($request, 'lat', 0),
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'lng' => Util::getParam($request, 'lng', 0),
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'address' => Util::getParam($request, 'address', ''),
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'sex' => Util::getParam($request, 'sex', 0),
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];
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if (Util::isEmpty($id)) {
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$data['enter_user_id'] = $request->user->uid;
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$distinct = [
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'email' => $email,
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'phone' => $phone,
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'whatsapp' => $whatsApp,
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];
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$dis = $this->distinct($distinct, $user->corp_id);
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if($dis){
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return Util::fail([], '客户线索重复，已经有人在跟进');
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}
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$res = Customer::create($data);
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} else {
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unset($data['grade']);
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$res = Customer::where('id', $id)
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->update($data);
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// Log::info('update', ['res' => $res]);
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(!$res) ?: $res = Customer::find($id)->toArray();
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}
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if ($res) {
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return Util::success($res, trans('save_success'));
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} else {
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return Util::fail($res, trans('save_fail'));
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}
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}
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public function distinct($params, $corpId){
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$customer = Customer::where('corp_id', $corpId)
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->where((function (Builder $query) use ($params) {
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if(!empty($params['email']))
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$query->Orwhere('email', '=', $params['email']);
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if(!empty($params['phone']))
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$query->Orwhere('phone', '=', $params['phone']);
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if(!empty($params['whatsApp']))
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$query->Orwhere('whatsApp', '=', $params['whatsApp']);
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return $query;
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}))
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->first();
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if (!empty($customer)) {
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return true;
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}
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return false;
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}
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/**
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* 领取公海客户
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* @param Request $request
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* @return \support\Response
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*/
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public function claim(Request $request)
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{
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$customerId = Util::getParam($request, 'customer_id');
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$userId = $request->user['id'];
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if (Util::isEmpty($customerId)) {
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return Util::fail([], trans('customer_id').trans('not_null'));
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}
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$user = User::where(['id' => $userId])->first();
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$data = [
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'user_id' => $request->user['id'],
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'obtain' => time(),
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'corp_id' => $user->corp_id,
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];
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$customer= Customer::withTrashed()->find($customerId);
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if(empty($customer) || $customer->user_id != 0){
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return Util::fail('', trans('claim_fail'));
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}
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$customer->restore();
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$res = $customer->update($data);
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//记录客户关系变化
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$his = CustomerHis::create([
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'customer_id' => $customerId,
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'user_his' => 0,
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'user_id' => $userId,
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]);
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self::inquiryUpdate($customer,$request->user['id']);
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if ($res) {
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return Util::success($res, trans('success'));
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} else {
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return Util::fail($res, trans('fail'));
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}
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}
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/**
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* 询单修改
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*/
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public static function inquiryUpdate($customer,$userId = null)
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{
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if(empty($customer->sn) || $customer->type!=1){
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return false;
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}
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$inquiryLog = InquiryLog::where('order_no', $customer->sn)->first();
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if(empty($inquiryLog)){
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return false;
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}
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$userId = $userId??$customer->user_id;
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if ($userId == 0){
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$inquiryLog->recipient = 0;
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$inquiryLog->t_time = time();
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$inquiryLog->status = 1;
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$inquiryLog->r_time = time();
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$inquiryLog->save();
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}else {
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$inquiryLog->recipient = $customer->user_id;
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$inquiryLog->t_time = time();
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$inquiryLog->save();
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}
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return true;
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}
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/**
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* 批量转让
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* @param Request $request
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* @return \support\Response
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*/
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public function cede(Request $request)
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{
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$customerId = Util::getParam($request, 'customer_id');
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$userId = Util::getParam($request, 'user_id');
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$selfId = $request->user['id'];
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if (Util::isEmpty($userId)) {
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return Util::fail([], 'user_id'.trans('not_null'));
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}
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if (Util::isEmpty($customerId)) {
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return Util::fail([], 'customer_id'.trans('not_null'));
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}
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$user = User::where(['id' => $userId])->first();
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if (Util::isEmpty($user)) {
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return Util::fail(null, trans('user_none'));
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}
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$query= Customer::where('user_id',$selfId)->where('id',$customerId);
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$customer = $query->get();
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foreach ($customer as $item) {
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//记录客户关系变化
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$his = CustomerHis::create([
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'customer_id' => $item->id,
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'user_his' => $item->user_id,
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'user_id' => $user['id'],
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]);
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self::inquiryUpdate($customer,$user->id);
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}
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$data = [
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'user_id' => $user->id,
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'obtain' => time(),
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];
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$res = $query->update($data);
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|
|
|
|
|
if ($res) {
|
|
return Util::success($res, trans('success'));
|
|
} else {
|
|
return Util::fail($res, trans('fail'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 跟进状态
|
|
* @param Request $request
|
|
* @return \support\Response
|
|
*/
|
|
public function grade(Request $request)
|
|
{
|
|
$id = Util::getParam($request, 'id');
|
|
$grade = Util::getParam($request, 'grade');
|
|
if (Util::isEmpty($id)) {
|
|
return Util::fail('', 'id' . trans('not_null'));
|
|
}
|
|
if (Util::isEmpty($id)) {
|
|
return Util::fail('', 'grade' . trans('not_null'));
|
|
}
|
|
$data = [
|
|
'grade' => $grade,
|
|
];
|
|
$res = Customer::where('id', $id)
|
|
->update($data);
|
|
|
|
if ($res) {
|
|
return Util::success($res, trans('save_success'));
|
|
} else {
|
|
return Util::fail($res, trans('save_fail'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 更新下次跟进时间
|
|
* @param Request $request
|
|
* @return \support\Response
|
|
*/
|
|
public function followNext(Request $request)
|
|
{
|
|
$id = Util::getParam($request, 'id');
|
|
if (Util::isEmpty($id)) {
|
|
return Util::fail([], 'id' . trans('not_null'));
|
|
}
|
|
$data = [
|
|
'follow_next' => Util::getParam($request, 'follow_next', 0),
|
|
'follow_remark' => Util::getParam($request, 'follow_remark', 0),
|
|
'warn' => 0,
|
|
];
|
|
|
|
$res = Customer::where('id', $id)
|
|
->update($data);
|
|
|
|
if ($res) {
|
|
return Util::success($res, trans('save_success'));
|
|
} else {
|
|
return Util::fail($res, trans('save_fail'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 删除客户
|
|
* @param Request $request
|
|
* @return \support\Response
|
|
*/
|
|
public function delete(Request $request)
|
|
{
|
|
$id = Util::getParam($request, 'id');
|
|
$force = Util::getParam($request, 'force','');
|
|
|
|
$userId = $request->user['id'];
|
|
$where = [
|
|
'id' => $id,
|
|
'user_id' => $userId,
|
|
];
|
|
$customer = Customer::where($where)->withTrashed()->first();
|
|
if(empty($customer)){
|
|
return Util::fail('', trans('fail'));
|
|
}
|
|
if($force == 'force'){
|
|
$res = $customer->forceDelete();
|
|
}else{
|
|
$res = $customer->delete();
|
|
}
|
|
if ($res) {
|
|
return Util::success($res, trans('success'));
|
|
} else {
|
|
return Util::fail($res, trans('fail'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 统计客户
|
|
* @param Request $request
|
|
* @return \support\Response
|
|
*/
|
|
public function statistics(Request $request)
|
|
{
|
|
$created = Util::getParam($request, 'created');
|
|
if (Util::isEmpty($created)) {
|
|
return Util::fail([], 'created' . trans('not_null'));
|
|
}
|
|
$userId = $request->user['id'];
|
|
$created_at = $request->user['created_at'];
|
|
$day = ceil((time() - $created_at + 1) / 60 / 60 / 24);
|
|
$where[] = ['user_id', '=', $userId];
|
|
$start = strtotime($created . '-01');
|
|
$year = date('Y', $start);
|
|
$month = date('n', $start); //获取月份
|
|
$end = mktime(00, 00, 00, $month + 1, 1, $year);
|
|
$where[] = ['created_at', '>=', $start];
|
|
$where[] = ['created_at', '<', $end];
|
|
$customer = Customer::where($where)->count();
|
|
|
|
//初步接触
|
|
$whereGrade = $where;
|
|
$whereGrade[] = ['grade', '<=', 2];
|
|
$customerInit = Customer::where($whereGrade)->count();
|
|
|
|
//跟进中
|
|
$customeroFllow = Customer::where($where)->whereIn('grade', [3, 4])->count();
|
|
|
|
//已成交
|
|
$whereGrade = $where;
|
|
$whereGrade[] = ['grade', '=', 5];
|
|
$customerDeal = Customer::where($whereGrade)->count();
|
|
|
|
//拜访数
|
|
$whereVisit = $where;
|
|
$whereVisit[] = ['type', '=', 0];
|
|
$visit = Follow::where($whereVisit)->distinct('customer_id')->count();
|
|
|
|
//跟进数
|
|
$whereVisit = $where;
|
|
$whereVisit[] = ['type', '=', 1];
|
|
$follow = Follow::where($whereVisit)->distinct('customer_id')->count();
|
|
|
|
$res = [
|
|
'customer' => $customer, //客户数
|
|
'visit' => $visit, //拜访
|
|
'follow' => $follow, //跟进
|
|
'day' => $day, //注册天数
|
|
'customer_init' => $customerInit, //初步接触
|
|
'customero_fllow' => $customeroFllow, //跟进中
|
|
'customer_deal' => $customerDeal, //已成交
|
|
];
|
|
if ($res) {
|
|
return Util::success($res, trans('success'));
|
|
} else {
|
|
return Util::fail($res, trans('fail'));
|
|
}
|
|
}
|
|
|
|
/**
|
|
* 线索分配
|
|
* @param Request $request
|
|
* @return \support\Response
|
|
*/
|
|
public function collect(Request $request)
|
|
{
|
|
Log::info('receive collect start',$request->all());
|
|
$user_sn = Util::getParam($request, 'user_sn'); //用户sn
|
|
// $user_email = Util::getParam($request, 'user_email'); //邮箱
|
|
$user_id = Util::getParam($request, 'user_id'); //邮箱
|
|
$sn = Util::getParam($request, 'order_no'); //客户sn验证客户唯一性
|
|
$channel_id = Util::getParam($request, 'channel_id'); //渠道
|
|
$country_id = Util::getParam($request, 'country_id'); //国家
|
|
$magnitude = Util::getParam($request, 'magnitude'); //商机
|
|
$describe = Util::getParam($request, 'describe'); //客户详情
|
|
$phone = Util::getParam($request, 'phone'); //用户详情
|
|
$email = Util::getParam($request, 'email'); //用户详情
|
|
$WhatsApp = Util::getParam($request, 'WhatsApp');
|
|
$contacts = Util::getParam($request, 'contacts'); //联系人
|
|
|
|
|
|
if (Util::isEmpty($user_sn)) {
|
|
return Util::fail([], '用户sn不能为空');
|
|
}
|
|
if (Util::isEmpty($sn)) {
|
|
return Util::fail([], '客户sn不能为空');
|
|
}
|
|
|
|
// $user = UserService::updateSn($user_sn, $user_email);
|
|
|
|
// if(!$user){
|
|
// return Util::fail($user, $user_email.'用户不存在');
|
|
// }
|
|
|
|
$res = Customer::firstOrCreate(
|
|
['sn' => $sn],
|
|
[
|
|
'user_sn' => $user_sn,
|
|
'user_id' => $user_id,
|
|
'type' => 0,
|
|
'channel_id' => $channel_id,
|
|
'country_id' => $country_id,
|
|
'magnitude' => $magnitude,
|
|
'desc_collect' => $describe,
|
|
'phone' => $phone,
|
|
'email' => $email,
|
|
'WhatsApp' => $WhatsApp,
|
|
'contacts' => $contacts,
|
|
]
|
|
);
|
|
|
|
if ($res) {
|
|
return Util::success($res, trans('success'));
|
|
} else {
|
|
return Util::fail($res, trans('fail'));
|
|
}
|
|
}
|
|
|
|
} |