fdesk/app/command/HesuGoogleInquiryImportCommand.php

<?php

namespace app\command;

use app\common\model\CrmCustomer;
use app\common\utils\email\InquiryDigestMail;
use app\common\utils\email\MailSend;
use PhpOffice\PhpSpreadsheet\IOFactory;
use Symfony\Component\Console\Command\Command;
use Symfony\Component\Console\Input\InputInterface;
use Symfony\Component\Console\Input\InputOption;
use Symfony\Component\Console\Output\OutputInterface;
use support\Db;

/**
 * 合塑谷歌网站询盘导入
 *
 * Excel 新询盘（库外数据）-> 建 crm_customer 档案 -> 按行序轮询分配业务员 -> 每人一封汇总邮件。
 * 固定口径：corp_id=1(合塑)、channel_id=4(合塑谷歌)、type=2(导入数据)；
 * 去重：电话或邮箱与现有未删除客户重复（含本文件内重复）则跳过。
 */
class HesuGoogleInquiryImportCommand extends Command
{
    protected static $defaultName = 'inquiry:import-hesu-google';
    protected static $defaultDescription = '合塑谷歌网站询盘导入：新询盘建档+轮询分配+汇总邮件';

    private const CORP_ID = 1;
    private const CHANNEL_ID = 4;   // 合塑谷歌
    private const CHANNEL_NAME = '合塑谷歌';
    private const TYPE = 2;         // 导入数据
    private const GRADE = 0;
    private const MAGNITUDE = 2;

    protected function configure()
    {
        $this->addOption('file', null, InputOption::VALUE_REQUIRED, 'Excel 文件路径', 'docs/询盘明细_2026年6-8月_已清洗.xlsx')
            ->addOption('users', null, InputOption::VALUE_REQUIRED, '目标 user_id 列表，逗号分隔（必填）', '')
            ->addOption('dry-run', null, InputOption::VALUE_NONE, '只解析+去重预检+分配预演，不写库不发邮件')
            ->addOption('no-notify', null, InputOption::VALUE_NONE, '只建档分配，不发邮件（先核对库再 --notify-only 补发）')
            ->addOption('notify-only', null, InputOption::VALUE_NONE, '跳过写库，按 manifest 补发未成功的邮件')
            ->addOption('only-user', null, InputOption::VALUE_REQUIRED, '仅给指定 user_id 发邮件（试发）', '0');
    }

    /**
     * 解析 Excel（按表头名定位列，顺序无关）。返回行数组。
     */
    private function parseExcel(string $filePath): array
    {
        $sheet = IOFactory::load($filePath)->getActiveSheet();
        $highestRow = $sheet->getHighestRow();

        $colMap = [];
        foreach (range('A', 'Z') as $col) {
            $v = trim((string)($sheet->getCell($col . '1')->getValue() ?? ''));
            if ($v !== '') {
                $colMap[$v] = $col;
            }
        }
        $required = ['客户姓名', '电话/WhatsApp', '邮箱', '留言内容', '产品页链接'];
        $missing = array_diff($required, array_keys($colMap));
        if ($missing) {
            throw new \RuntimeException('Excel 缺少必需列头: ' . implode(', ', $missing) . '；实际列头: ' . implode(',', array_keys($colMap)));
        }

        $get = function (string $header, int $r) use ($sheet, $colMap): string {
            return trim((string)($sheet->getCell($colMap[$header] . $r)->getValue() ?? ''));
        };

        $rows = [];
        for ($r = 2; $r <= $highestRow; $r++) {
            $row = [
                'contacts' => $get('客户姓名', $r),
                'phone' => $get('电话/WhatsApp', $r),
                'email' => $get('邮箱', $r),
                'message' => $get('留言内容', $r),
                'url' => $get('产品页链接', $r),
                'excel_row' => $r,
            ];
            if ($row['contacts'] === '' && $row['phone'] === '' && $row['email'] === '') {
                continue; // 整行为空
            }
            $rows[] = $row;
        }
        return $rows;
    }

    /**
     * 从产品页链接提取车型 slug，如 /product/rox-01/ -> rox-01
     */
    private function productSlug(string $url): string
    {
        $path = parse_url($url, PHP_URL_PATH) ?: '';
        $segs = array_values(array_filter(explode('/', $path), fn($s) => $s !== ''));
        if (empty($segs)) {
            return '';
        }
        $i = array_search('product', $segs, true);
        if ($i !== false && isset($segs[$i + 1])) {
            return $segs[$i + 1];
        }
        return (string)end($segs);
    }

    /**
     * 库内 + 文件内去重。返回 [待建档行, 跳过信息列表]
     */
    private function dedup(array $rows, OutputInterface $output): array
    {
        $dbPhones = [];
        foreach (array_chunk(array_filter(array_column($rows, 'phone')), 500) as $chunk) {
            $dbPhones = array_merge($dbPhones, Db::table('crm_customer')
                ->whereNull('deleted_at')->whereIn('phone', $chunk)->pluck('phone')->map(fn($v) => trim((string)$v))->all());
        }
        $dbEmails = [];
        foreach (array_chunk(array_filter(array_column($rows, 'email')), 500) as $chunk) {
            $dbEmails = array_merge($dbEmails, Db::table('crm_customer')
                ->whereNull('deleted_at')->whereIn('email', $chunk)->pluck('email')->map(fn($v) => trim((string)$v))->all());
        }
        $dbPhones = array_flip($dbPhones);
        $dbEmails = array_flip($dbEmails);

        $keep = []; $skipped = []; $noContact = [];
        $seenPhone = []; $seenEmail = [];
        foreach ($rows as $row) {
            if ($row['phone'] === '' && $row['email'] === '') {
                $noContact[] = $row;
                continue;
            }
            if ($row['phone'] !== '' && (isset($dbPhones[$row['phone']]) || isset($seenPhone[$row['phone']]))) {
                $skipped[] = [$row['excel_row'], '电话重复: ' . $row['phone']];
                $seenPhone[$row['phone']] = 1;
                continue;
            }
            if ($row['email'] !== '' && (isset($dbEmails[$row['email']]) || isset($seenEmail[$row['email']]))) {
                $skipped[] = [$row['excel_row'], '邮箱重复: ' . $row['email']];
                $seenEmail[$row['email']] = 1;
                continue;
            }
            if ($row['phone'] !== '') {
                $seenPhone[$row['phone']] = 1;
            }
            if ($row['email'] !== '') {
                $seenEmail[$row['email']] = 1;
            }
            $keep[] = $row;
        }
        return [$keep, $skipped, $noContact];
    }

    private function manifestPath(string $date): string
    {
        return runtime_path() . '/inquiry_hesu_google_import_' . $date . '.json';
    }

    protected function execute(InputInterface $input, OutputInterface $output): int
    {
        $file = $input->getOption('file');
        $targetUserIds = array_values(array_filter(array_map('intval', explode(',', (string)$input->getOption('users')))));
        $dryRun = (bool)$input->getOption('dry-run');
        $notifyOnly = (bool)$input->getOption('notify-only');
        $noNotify = (bool)$input->getOption('no-notify');
        $onlyUser = (int)$input->getOption('only-user');
        $date = date('Y-m-d');

        if (!$targetUserIds) {
            $output->writeln('<error>--users 不能为空（目标业务员 user_id 列表）</error>');
            return self::FAILURE;
        }
        if (!is_file($file)) {
            $output->writeln('<error>文件不存在: ' . $file . '</error>');
            return self::FAILURE;
        }
        if ($notifyOnly && $noNotify) {
            $output->writeln('<error>--notify-only 与 --no-notify 不能同时使用</error>');
            return self::FAILURE;
        }

        $output->writeln('<info>解析 Excel: ' . $file . '</info>');
        $rows = $this->parseExcel($file);
        $output->writeln('<info>数据行: ' . count($rows) . '</info>');

        [$keep, $skipped, $noContact] = $this->dedup($rows, $output);
        $output->writeln('<info>去重后待建档: ' . count($keep) . '，重复跳过: ' . count($skipped) . '，无联系方式跳过: ' . count($noContact) . '</info>');
        foreach (array_slice($skipped, 0, 10) as $s) {
            $output->writeln('<comment>  跳过 行' . $s[0] . ' ' . $s[1] . '</comment>');
        }
        if (count($skipped) > 10) {
            $output->writeln('<comment>  ...另 ' . (count($skipped) - 10) . ' 条</comment>');
        }
        foreach ($noContact as $row) {
            $output->writeln('<comment>  无联系方式 行' . $row['excel_row'] . ' ' . $row['contacts'] . '</comment>');
        }

        // 轮询分配（按行序 i % n）
        $n = count($targetUserIds);
        foreach ($keep as $i => &$row) {
            $row['new_user_id'] = $targetUserIds[$i % $n];
        }
        unset($row);
        $groups = [];
        foreach ($targetUserIds as $uid) {
            $groups[$uid] = [];
        }
        foreach ($keep as $row) {
            $groups[$row['new_user_id']][] = $row;
        }
        foreach ($targetUserIds as $uid) {
            $output->writeln('<info>user ' . $uid . ' 分配: ' . count($groups[$uid]) . ' 条</info>');
        }
        foreach ($keep as $i => $row) {
            if ($i < 3) {
                $output->writeln('<comment>样例[行' . $row['excel_row'] . '] ' . $row['contacts'] . ' ' . $row['phone'] . ' '
                    . $this->productSlug($row['url']) . ' -> user ' . $row['new_user_id'] . '</comment>');
            }
        }

        if ($dryRun) {
            $output->writeln('<info>[dry-run] 不写库、不发邮件。确认后去掉 --dry-run 执行。</info>');
            return self::SUCCESS;
        }

        if (!$notifyOnly) {
            $created = [];
            Db::connection()->transaction(function () use ($keep, $targetUserIds, $output, &$created) {
                foreach ($keep as $row) {
                    $desc = $row['message'];
                    if ($row['url'] !== '') {
                        $desc .= ($desc !== '' ? "\n" : '') . '产品页：' . $row['url'];
                    }
                    $c = new CrmCustomer();
                    $c->corp_id = self::CORP_ID;
                    $c->user_id = $row['new_user_id'];
                    $c->type = self::TYPE;
                    $c->channel_id = self::CHANNEL_ID;
                    $c->grade = self::GRADE;
                    $c->magnitude = self::MAGNITUDE;
                    $c->email = $row['email'];
                    $c->phone = $row['phone'];
                    $c->WhatsApp = '';
                    $c->contacts = $row['contacts'];
                    $c->desc_collect = $desc;
                    $slug = $this->productSlug($row['url']);
                    $c->intended_vehicles = $slug !== '' ? $slug : null;
                    $c->obtain = time();
                    if (!$c->save()) {
                        throw new \RuntimeException('行' . $row['excel_row'] . ' 建档失败');
                    }
                    $row['code'] = $c->code;
                    $created[] = $row;
                }
                $output->writeln('<info>已建档并分配: ' . count($created) . ' 条（code 由模型自动生成）</info>');
            });
            $keep = $created;
            $groups = [];
            foreach ($targetUserIds as $uid) {
                $groups[$uid] = [];
            }
            foreach ($keep as $row) {
                $groups[$row['new_user_id']][] = $row;
            }
        } else {
            $output->writeln('<comment>[notify-only] 跳过写库。</comment>');
        }

        $manifestPath = $this->manifestPath($date);

        if ($notifyOnly) {
            // 建档后号码/邮箱已入库，重新解析会被去重清空——补发必须用 manifest 保存的分配结果
            $manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
            if (empty($manifest['groups'])) {
                $output->writeln('<error>manifest 不存在或无分配数据: ' . $manifestPath . '；请先执行 --no-notify 或完整命令生成</error>');
                return self::FAILURE;
            }
            $digestGroups = $manifest['groups'];
        } else {
            $totalRows = array_sum(array_map('count', $groups));
            if ($totalRows > 0) {
                $digestGroups = [];
                foreach ($targetUserIds as $uid) {
                    $digestGroups[(string)$uid] = [];
                }
                foreach ($groups as $uid => $rows) {
                    foreach ($rows as $row) {
                        $digestGroups[(string)$uid][] = $this->digestRow($row);
                    }
                }
                $this->saveManifest($manifestPath, $targetUserIds, $digestGroups);
            } else {
                $manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
                if (!empty($manifest['groups'])) {
                    $digestGroups = $manifest['groups'];
                    $output->writeln('<comment>本次无新建档（可能已导入过），沿用已有 manifest 的分配结果。</comment>');
                } else {
                    $output->writeln('<comment>没有可建档数据，结束。</comment>');
                    return self::SUCCESS;
                }
            }

            if ($noNotify) {
                $output->writeln('<comment>[no-notify] 已建档，跳过发邮件。核对库后用 --notify-only 补发。</comment>');
                return self::SUCCESS;
            }
        }

        $this->sendDigests($digestGroups, $targetUserIds, $manifestPath, $onlyUser, $output);
        return self::SUCCESS;
    }

    private function saveManifest(string $path, array $targetUserIds, array $digestGroups): void
    {
        $perUser = []; $emailed = [];
        foreach ($targetUserIds as $uid) {
            $perUser[(string)$uid] = count($digestGroups[(string)$uid] ?? []);
            $emailed[(string)$uid] = false;
        }
        $data = [
            'date' => date('Y-m-d'),
            'imported_at' => time(),
            'target_users' => $targetUserIds,
            'per_user_counts' => $perUser,
            'groups' => $digestGroups,
            'emailed' => $emailed,
        ];
        file_put_contents($path, json_encode($data, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
    }

    /**
     * 建档行 -> 邮件汇总行
     */
    private function digestRow(array $row): array
    {
        return [
            'code' => $row['code'] ?? '',
            'contact' => $row['contacts'],
            'email' => $row['email'],
            'phone' => $row['phone'],
            'country_cn' => '',
            'channel' => self::CHANNEL_NAME,
            'remark' => $row['message'],
        ];
    }

    private function sendDigests(array $digestGroups, array $targetUserIds, string $manifestPath, int $onlyUser, OutputInterface $output): void
    {
        $users = Db::table('user')->whereIn('id', $targetUserIds)->get(['id', 'name', 'email']);
        $userMap = [];
        foreach ($users as $u) {
            $userMap[(int)$u->id] = $u;
        }
        $manifest = is_file($manifestPath) ? (json_decode((string)file_get_contents($manifestPath), true) ?: ['emailed' => []]) : ['emailed' => []];
        $date = date('Y-m-d');

        foreach ($targetUserIds as $uid) {
            if ($onlyUser > 0 && $uid !== $onlyUser) {
                continue;
            }
            if (!empty($manifest['emailed'][(string)$uid])) {
                $output->writeln('<comment>跳过已发送: user ' . $uid . '</comment>');
                continue;
            }
            $u = $userMap[$uid] ?? null;
            if (!$u || empty($u->email)) {
                $output->writeln('<error>user ' . $uid . ' 无邮箱，跳过</error>');
                continue;
            }
            $inquiries = array_values($digestGroups[(string)$uid] ?? []);
            $html = InquiryDigestMail::build((string)$u->name, $inquiries, $date);
            $subject = '新询盘分配汇总（共 ' . count($inquiries) . ' 条）- ' . $u->name . ' - ' . $date;

            $ok = MailSend::send($u->email, $subject, $html);
            if (!$ok) {
                $ok = MailSend::send($u->email, $subject, $html);
            }
            $manifest['emailed'][(string)$uid] = (bool)$ok;
            file_put_contents($manifestPath, json_encode($manifest, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));

            $tag = $ok ? 'info' : 'error';
            $output->writeln('<' . $tag . '>user ' . $uid . ' (' . $u->email . '): '
                . ($ok ? '发送成功' : '发送失败') . '，共 ' . count($inquiries) . ' 条</' . $tag . '>');
        }
    }
}