fdesk/app/inquiry/service/InquiryLogService.php

<?php

namespace app\inquiry\service;

use app\common\validate\InquiryLogValidate;
use app\common\traits\crud\CrudServiceTrait;
use app\common\model\InquiryLog;
use support\exception\BusinessException;
use support\Request;
use Webman\RedisQueue\Redis as RedisQueueRedis;

class InquiryLogService
{

    use CrudServiceTrait;

    /**
     * 指定当前要操作的模型
     */
    protected string $modelClass = InquiryLog::class;

    /**
     * 验证器
     */
    protected $validator = InquiryLogValidate::class;

    /**
     * 获取验证器
     */
    public function getValidator()
    {
        return  new $this->validator;
    }

    
    /**
     * 构建查询条件
     */
    protected function buildQueryConfig(Request $request, string $scene = 'index'): array
    {
        $p = $request->all();
        
        $config = [];
        $config['model'] = $this->modelClass;
        switch ($scene) {
            case 'index':
                // ====== ====== 排序 ====== ====== 
                $config['order']['id'] = 'desc';

                // ====== ====== 筛选 ====== ====== 
                // 渠道
                if (isset($p['channel']) && $p['channel']) {
                    $config['where']['channel'] = $p['channel'];
                }
                // 国家
                if (isset($p['country']) && $p['country']) {
                    $config['where']['country'] = $p['country'];
                }
                // 时间
                if (isset($p['time']) && $p['time']) {
                    $time = explode(' - ', $p['time']);
                    $config['where']['created_at'] = [
                        'between', [strtotime($time[0]), strtotime($time[1])]
                    ];
                }
                // 状态
                if (isset($p['status']) && in_array($p['status'], [0,1,2])) {
                    $config['where']['status'] = $p['status'];
                }
                // 关键字
                if (isset($p['keyword']) && $p['keyword']) {
                    $k = '%' . $p['keyword'] . '%';
                    foreach (['order_no','email','tel','whatsapp','contacts'] as $col) {
                        $config['orWhere'][] = [$col, 'like', $k];
                    }
                }

                // ====== ====== 关联 ====== ====== 
                $config['with']['countryInfo'][] = 'cn_addr';
                $config['with']['countryInfo'][] = 'steering';
                $config['with']['enter'][] = 'name';
                $config['with']['recipientInfo'][] = 'name';
                $config['with']['channelInfo'][] = 'name';
                break;
            case 'show':
            case 'update':
            case 'destroy':
            case 'release':
            case 'allocation':
            case 'reAllocation':  
                $config['where']['id'] = $p['id'];
            case 'store':
                break;
        }
        
        return $config;
    }

    /**
     * 发布
     */
    public function serviceRelease(Request $request, array $data = [])
    {
        $data = $this->preProcess('Release', $data, $request);
        $config = $this->buildQueryConfig($request, 'release');
        $updated = $this->logicUpdateBy($config, $data);
        return $this->postProcess('Release', $data);
    }

    /**
     * 分配
     */
    public function serviceAllocation(Request $request, array $data = [])
    {
        $data = $this->preProcess('Allocation', $data, $request);
        $config = $this->buildQueryConfig($request, 'allocation');
        $updated = $this->logicUpdateBy($config, $data);
        return $this->postProcess('Allocation', $data);
    }

    /**
     * 重新分配
     */
    public function serviceReAllocation(Request $request, array $data = [])
    {
        $data = $this->preProcess('ReAllocation', $data, $request);
        $config = $this->buildQueryConfig($request, 'reAllocation');
        $updated = $this->logicUpdateBy($config, $data);
        return $this->postProcess('ReAllocation', $data);
    }

    // ====== 前置处理 ====== 
    /**
     * 添加前置处理
     */
    public function beforeServiceStore($data, Request $request)
    {
        $data['order_no'] = orderNum();
        $data['enter_user_id'] = $request->user->uid;
        // $data['recipient'] = 0;
        $data['email'] = trim($data["email"]);
        $data['tel'] = trim($data['tel']);
        $data['whatsapp'] = trim($data['whatsapp']);

        // 将OSS直连地址替换为代理地址
        $ossDomain = 'https://vehicle-album.oss-cn-beijing.aliyuncs.com/';
        $proxyPath = getenv('MAIN_DOMAIN').'/proxy/ossurl?file=';

        $data['content'] = str_replace(
            '?Expires=',
            '&Expires=',
            $data['content']
        );
        $data['content'] = str_replace(
            $ossDomain,
            $proxyPath,
            $data['content']
        );

        // 如果添加时填写了接单人
        if (isset($data['recipient']) && $data['recipient']) {
            $data['r_time'] = time();
            $data['t_time'] = time();
            $data['status'] = 2;
        } else {
            $data['recipient'] = 0;
        }
        return $data;
    }

    /**
     * 更新前置处理
     */
    public function beforeServiceUpdate($data, Request $request)
    {
        $info = $this->findByPk($request->post('id'));
        if (!$info) {
            throw new BusinessException('数据不存在');
        }

        // 处理富文本
        if (md5(normalizeRichText($data['content'])) !== md5(normalizeRichText($info->content))) {
            $ossDomain = 'https://vehicle-album.oss-cn-beijing.aliyuncs.com/';
            $proxyPath = getenv('MAIN_DOMAIN').'/proxy/ossurl?file=';

            $data['content'] = str_replace(
                '?Expires=',
                '&Expires=',
                $data['content']
            );
            $data['content'] = str_replace(
                $ossDomain,
                $proxyPath,
                $data['content']
            );
        }

        // 如果更新时操作了跟单人
        if ($info->recipient) {
            $info->recipient == $data['recipient'] ?: $data['t_time'] = time();
        } else {
            $data['r_time'] = time();
            $data['t_time'] = time();
            $data['status'] = 2;
        }
        return $data;
    }

    /**
     * 发布前置处理
     */
    public function beforeServiceRelease($data, Request $request)
    {
        $info = $this->findByPk($request->post('id'));
        if (!$info) {
            throw new BusinessException('数据不存在');
        }
        if ($info->status != 0) {
            throw new BusinessException('询单已被发布');
        }
        $data['r_time'] = time();
        $data['status'] = 1;
        return $data;
    }

    /**
     * 分配前置处理
     */
    public function beforeServiceAllocation($data, Request $request)
    {
        $info = $this->findByPk($request->post('id'));
        if (!$info) {
            throw new BusinessException('数据不存在');
        }
        if ($info->status == 2) {
            throw new BusinessException('询单已被分配');
        }
        if ($info->status == 0) {
            $data['r_time'] = time();
        }
        $data['t_time'] = time();
        $data['status'] = 2;
        return $data;
    }

    /**
     * 重新分配前置处理
     */
    public function beforeServiceReAllocation($data, Request $request)
    {
        $info = $this->findByPk($request->post('id'));
        if (!$info) {
            throw new BusinessException('数据不存在');
        }
        $data['t_time'] = time();
        return $data;
    }

    // ====== 后置处理 ====== 
    /**
     * 发布后置处理
     */
    protected function afterServiceRelease($res)
    {
        RedisQueueRedis::send('inquiry-to-crm-new', $res);
        return $res;
    }

    /**
     * 分配后置处理
     */
    protected function afterServiceAllocation($res)
    {
        RedisQueueRedis::send('inquiry-to-crm-new', $res);
        return $res;
    }

    /**
     * 添加后置处理
     */
    protected function afterServiceStore($res)
    {
        RedisQueueRedis::send('inquiry-to-crm-new', $res);
        return $res;
    }

    /**
     * 更新后置处理
     */
    protected function afterServiceUpdate($res)
    {
        if ($res['recipient']) {
            RedisQueueRedis::send('inquiry-to-crm-new', $res);
        }
        return $res;
    }

    /**
     * 重新分配后置处理
     */
    protected function afterServiceReAllocation($res)
    {
        RedisQueueRedis::send('inquiry-to-crm-new', $res);
        return $res;
    }

    /**
     * 获取询单ById
     * @param int|string $id
     * @param string $orderSn
     * @return Model|null
     */
    public function getInquiryLogBy(int|string $id)
    {
        $config = [];
        $config['model'] = $this->modelClass;
        $config['with']['countryInfo'][] = 'cn_addr';
        $config['with']['countryInfo'][] = 'steering';
        $config['with']['enter'][] = 'name';
        $config['with']['recipientInfo'][] = 'name';
        $config['with']['channelInfo'][] = 'name';
        $config['orWhere'][] = ['id', '=', $id];
        $config['orWhere'][] = ['order_no', '=', $id];
        return $this->logicShow($config); 
    }

    /**
     * 获取等级名称
     * @param $id
     * @return string
     */
    public function qualityName($id)
    {
        if (!$id) {
            return '🤍 银牌商机';
        }
        $quality = [
            1 => '💛金牌商机',
            2 => '🤍银牌商机',
            3 => '🧡铜牌商机'
        ];
        return $quality[$id];
    }

    /**
     * 获取内容（发送邮箱用）
     * @param int $id
     * @return array
     */
    public function getContent(int $id)
    { 
        $relation = ['enter', 'recipientInfo', 'channelInfo', 'countryInfo'];
        $info = InquiryLog::with($relation)->find($id);

        $enterName = $info->enter ? $info->enter->name : ' - ';
        $recipientName = $info->recipientInfo ? $info->recipientInfo->name : ' - ';
        $channelName = $info->channelInfo ? $info->channelInfo->name : ' - ';
        $countryName = $info->countryInfo ? $info->countryInfo->cn_addr : ' - ';

        $data = [
            'order_no' => $info->order_no && $info->order_no != '' ? $info->order_no : ' - ',
            'enter_user_id' => $enterName,
            'recipient' => $recipientName,
            'quality' => (new \app\inquiry\service\InquiryLogService())->qualityName($info->quality),
            'channel' => $channelName,
            'email' => $info->email && $info->email != '' ? $info->email : ' - ',
            'tel' => $info->tel && $info->tel != '' ? $info->tel : ' - ',
            'whatsapp' => $info->whatsapp && $info->whatsapp != '' ? $info->whatsapp : ' - ',
            'country' => $countryName,
            'contacts' => $info->contacts && $info->contacts != '' ? $info->contacts : ' - ',
            'content' => $info->content && $info->content != '' ? $info->content : ' - ',
            'r_time' => $info->r_time ? date('Y-m-d H:i:s', $info->r_time) : ' - ',
            't_time' => $info->t_time ? date('Y-m-d H:i:s', $info->t_time) : ' - '
        ];
        return $data;
    }
}