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mzl
2025-07-09 19:09:16 +08:00
parent 396e92ac1b
commit 37a844c01d
42 changed files with 2394 additions and 4 deletions
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app/common/controller/UploadController.php
+122
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<?php
namespace app\common\controller;
use app\common\service\OssService;
use app\common\traits\ResponseTrait;
use support\Request;
use Shopwwi\WebmanFilesystem\Facade\Storage;
class UploadController
{
use ResponseTrait;
public function upload(Request $request)
{
try {
$scene = $request->input('scene', 'image');
$file = $request->file('file');
if ($file && $file->isValid()) {
$pathUrl = '/uploads/'.$scene.'/'.date('Ymd').'/'.md5($file->getUploadName() . time()).'.'.$file->getUploadExtension();
$fullPathUrl = public_path() . $pathUrl;
$file->move($fullPathUrl);
$data = [
'domain' => getenv('MAIN_DOMAIN'),
'file_url' => $pathUrl,
'full_url' => getenv('MAIN_DOMAIN') . $pathUrl,
'scene' => $scene,
];
return $this->success($data, 'upload success');
}
return $this->error('file not found');
} catch (\Throwable $e) {
return $this->error($e->getMessage());
}
}
// 上传单文件附件
public function uploadFile(Request $request)
{
try {
$file = $request->file('file');
if (!$file || !$file->isValid()) {
return $this->error('上传失败');
}
$originalName = $file->getUploadName();
$result = Storage::adapter('oss')
->path('vehicle_album/'.date('Ymd'))
->size(1024*1024*5)
->upload($file);
$ossservice = new OssService();
$data = [
'original_name' => $originalName,
'file_name' => $result->file_name,
'file_url' => $ossservice->generatePrivateUrl($result->file_name)
];
return $this->success($data);
}catch (\Throwable $e){
return $this->error($e->getMessage());
}
}
// 上传单文件图片
public function uploadImage(Request $request)
{
try {
$file = $request->file('image');
if (!$file || !$file->isValid()) {
return $this->error('上传失败');
}
$result = Storage::adapter('oss')
->path('vehicle_album/'.date('Ymd'))
->size(1024*1024*5)
->extYes(['image/jpeg','image/png'])
->extNo(['image/gif'])
->upload($file);
$ossservice = new OssService();
$data = [
'href' => $result->file_name,
'alt' => '',
'url' => $ossservice->generatePrivateUrl($result->file_name)
];
return json(['errno' => 0, 'data' => $data]);
// return $this->success($data);
} catch (\Throwable $e) {
return json(['errno' => 1, 'message' => $e->getMessage()]);
// return $this->error($e->getMessage());
}
}
public function proxy(Request $request)
{
$filePath = $request->get('file'); // 原OSS文件路径
try {
// 生成签名URL
$signedUrl = (new \app\common\service\OssService())->generatePrivateUrl($filePath);
// 获取图片数据并返回
$imageData = file_get_contents($signedUrl);
// 根据文件类型设置Content-Type
$mime = mime_content_type('data://application/octet-stream;base64,'.base64_encode($imageData));
return response($imageData, 200, [
'Content-Type' => $mime,
'Cache-Control' => 'public, max-age=600' // 客户端缓存10分钟
]);
} catch (\Exception $e) {
return response('Image not found '.$e->getMessage(), 404);
}
}
}
app/common/service/OssService.php
+59
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<?php
namespace app\common\service;
use OSS\OssClient;
use OSS\Core\OssException;
use support\exception\BusinessException;
class OssService
{
private $accessKeyId;
private $accessKeySecret;
private $bucket;
private $endpoint;
private $ossClient;
public function __construct()
{
$this->accessKeyId = getenv('OSS_ACCESSID');
$this->accessKeySecret = getenv('OSS_ACCESSSECRET');
$this->bucket = getenv('OSS_BUCKET');
$this->endpoint = getenv('OSS_ENDPOINT');
$this->ossClient = new OssClient($this->accessKeyId, $this->accessKeySecret, $this->endpoint);
}
/**
* 上传图片到 OSS
* @param string $filePath 本地文件路径
* @param string $objectKey OSS上存储的对象名称
* @return string 图片的 URL
*/
public function uploadImage($filePath, $objectKey)
{
try {
// 上传文件到 OSS
$this->ossClient->uploadFile($this->bucket, $objectKey, $filePath);
// 构造图片的私有 URL
$url = $this->generatePrivateUrl($objectKey);
return $url;
} catch (OssException $e) {
// 错误处理
throw new \RuntimeException('OSS Error: ' . $e->getMessage());
} catch (\Throwable $th) {
// 错误处理
throw new BusinessException('Error: ' . $th->getMessage());
}
}
/**
* 生成图片的私有访问 URL
* @param string $objectKey
* @return string
*/
public function generatePrivateUrl($objectKey, $expireTime = 3600)
{
// 生成 OSS 私有 URL（有效期为 3600 秒）
return $this->ossClient->signUrl($this->bucket, $objectKey, $expireTime);
}
}
app/functions.php
+22
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@@ -3,6 +3,8 @@
* Here is your custom functions.
*/
use support\exception\BusinessException;
/**
* 标准化账号参数
*
@@ -39,4 +41,24 @@ function htmlpage()
$html = file_get_contents(public_path('mzl.html'));
}
return $html;
}
/**
* 获取配置
*/
function getConfig($filePath = null)
{
// 构建文件路径
$config_file = app_path($filePath);
// 检查文件是否存在
if (!file_exists($config_file)) {
return [];
}
// 包含文件并获取返回的数组
$config = include $config_file;
// 验证是否为数组
if (!is_array($config)) {
return [];
}
return $config;
}
app/middleware/AccessControl.php
+1
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@@ -1,4 +1,5 @@
<?php
namespace app\middleware;
use Webman\MiddlewareInterface;
app/queue/translation/config/trans.php
+14
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<?php
return [
// 定义所有需要多语言支持的实体
'entities' => [
'ticket_categorie' => [
'translation_model' => \app\ticket\model\CategorieTranslation::class,
'foreign_key' => 'categorie_id',
],
],
// 默认支持的目标语种列表
'locales' => ['zh','en','ru','ar'],
];
app/queue/translation/jobs/TranslationJob.php
+64
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<?php
namespace app\queue\translation\jobs;
use support\Log;
use app\queue\translation\service\TranslatorClient;
class TranslationJob
{
protected $config = [];
protected array $payload;
public function __construct(array $payload)
{
$this->config = getConfig('/queue/translation/config/trans.php');
$this->payload = $payload;
}
public function handle(): void
{
$cfgAll = $this->config['entities'];
$pt = $this->payload;
$type = $pt['entityType'];
$id = $pt['entityId'];
$locale = $pt['locale'];
$sourceLocale = $pt['sourceLocale'];
$sourceFields = $pt['sourceFields'];
$clientFields = $pt['clientFields'];
if (! isset($cfgAll[$type])) {
Log::warning("TranslationJob: 未配置实体 {$type}");
return;
}
$cfg = $cfgAll[$type];
$modelClass = $cfg['translation_model'];
$foreignKey = $cfg['foreign_key'];
// 决定采用前端提供、源语种还是第三方翻译
if (! empty($clientFields)) {
$fields = $clientFields;
} elseif ($locale === $sourceLocale) {
$fields = $sourceFields;
} else {
$translator = new TranslatorClient();
$fields = [];
foreach ($sourceFields as $key => $text) {
$fields[$key] = $translator->translate($text, $sourceLocale, $locale);
}
}
// 写库
try {
$modelClass::updateOrCreate(
[
$foreignKey => $id,
'locale' => $locale,
],
array_merge($fields, ['locale' => $locale])
);
} catch (\Throwable $e) {
Log::error("TranslationJob 保存失败: {$type}#{$id} locale={$locale}: ".$e->getMessage());
}
}
}
app/queue/translation/queue/Translation.php
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<?php
namespace app\queue\translation\queue;
use support\Log;
use Webman\RedisQueue\Consumer;
use app\queue\translation\jobs\TranslationJob;
class Translation implements Consumer
{
// 要消费的队列名
public $queue = 'transTask';
// 连接名，对应 plugin/webman/redis-queue/redis.php 里的连接`
public $connection = 'default';
// 消费
public function consume($data)
{
try {
// 无需反序列化
// var_export($data); // 输出 ['to' => 'tom@gmail.com', 'content' => 'hello']
$job = new TranslationJob($data);
$job->handle();
} catch (\Throwable $e) {
Log::error("TranslationService 异步任务异常: ".$e->getMessage());
}
}
// 消费失败回调
/*
$package = [
'id' => 1357277951, // 消息ID
'time' => 1709170510, // 消息时间
'delay' => 0, // 延迟时间
'attempts' => 2, // 消费次数
'queue' => 'send-mail', // 队列名
'data' => ['to' => 'tom@gmail.com', 'content' => 'hello'], // 消息内容
'max_attempts' => 5, // 最大重试次数
'error' => '错误信息' // 错误信息
]
*/
public function onConsumeFailure(\Throwable $e, $package)
{
echo "consume failure\n";
echo $e->getMessage() . "\n";
// 无需反序列化
var_export($package);
}
}
app/queue/translation/service/TranslationService.php
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<?php
namespace app\queue\translation\service;
// use Webman\RedisQueue\Client;
use Webman\RedisQueue\Redis;
class TranslationService
{
// 配置
protected $config = [];
public function __construct()
{
$this->config = getConfig('/queue/translation/config/trans.php');
}
/**
* 异步排队所有语种的翻译任务
*
* @param string $entityType 实体名，如 'vehicle'
* @param int $entityId 主表 ID
* @param string $sourceLocale 源语种，如 'zh'
* @param array $sourceFields 源语种字段 ['name'=>…,'condition_desc'=>…]
* @param array $clientFields 前端已传翻译 ['en'=>[...], …]
*/
public function queueTranslations(string $entityType, int $entityId, string $sourceLocale, array $sourceFields, array $clientFields = []): void
{
foreach ($this->config['locales'] as $locale) {
$payload = [
'entityType' => $entityType,
'entityId' => $entityId,
'locale' => $locale,
'sourceLocale' => $sourceLocale,
'sourceFields' => $sourceFields,
'clientFields' => $clientFields[$locale] ?? [],
];
Redis::send('transTask', $payload);
}
}
}
app/queue/translation/service/TranslatorClient.php
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<?php
namespace app\queue\translation\service;
use app\queue\utils\XunfeiFanyi;
use support\Log;
class TranslatorClient
{
// protected string $endpoint;
// protected string $apiKey;
// public function __construct()
// {
// $this->endpoint = env('TRANSLATION_API_URL');
// $this->apiKey = env('TRANSLATION_API_KEY');
// }
/**
* 翻译文本
* @throws \RuntimeException
*/
public function translate(string $text, string $from = 'cn', string $to = 'ru'): string
{
try {
$xunfei = new XunfeiFanyi();
$rst_dst = $xunfei->fanyi($text, $from, $to);
if ($rst_dst) {
return $rst_dst["trans_result"]["dst"];
} else {
return '';
}
} catch (\Throwable $e) {
Log::error("TranslatorClient 错误: ".$e->getMessage());
throw new \RuntimeException('翻译服务调用失败');
}
}
}
app/queue/utils/Translat.php
+21
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<?php
namespace app\queue\utils;
class Translat
{
/**
* 从$data中提取出源文本字段，并从$data里删除它们
*/
public static function extractSourceFields(array &$data,array $translat): array
{
$source = [];
foreach ($translat as $field) {
if (array_key_exists($field, $data)) {
$source[$field] = $data[$field];
unset($data[$field]);
}
}
return $source;
}
}
app/queue/utils/XunfeiFanyi.php
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<?php
namespace app\queue\utils;
class XunfeiFanyi
{
protected $error = "";
public function tocurl($url, $header, $content)
{
$ch = curl_init();
if(substr($url,0,5)=='https'){
curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); // 跳过证书检查
curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false); // 从证书中检查SSL加密算法是否存在
curl_setopt($ch, CURLOPT_SSLVERSION, 1);
}
curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
curl_setopt($ch, CURLOPT_URL, $url);
if (is_array($header)) {
curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
}
curl_setopt($ch, CURLOPT_POST, true);
if (!empty($content)) {
if (is_array($content)) {
curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($content));
} else if (is_string($content)) {
curl_setopt($ch, CURLOPT_POSTFIELDS, $content);
}
}
$response = curl_exec($ch);
$error=curl_error($ch);
//var_dump($error);
if($error){
die($error);
}
$header = curl_getinfo($ch);
curl_close($ch);
$data = array('header' => $header,'body' => $response);
return $data;
}
public function xfyun($text = "中华人民共和国于1949年成立", $from = "cn", $to = "en")
{
//在控制台-我的应用-机器翻译获取
$app_id = "3d46198c";
//在控制台-我的应用-机器翻译获取
$api_sec = "ZWY2MmUyNjJjYmFkOTFlYTVmYWVhMGYy";
//在控制台-我的应用-机器翻译获取
$api_key = "b6d805f240176ecaea85130cb5f2bca1";
// 机器翻译接口地址
$url = "https://ntrans.xfyun.cn/v2/ots";
//body组装
// $text = "中华人民共和国于1949年成立";//待翻译文本
$body = json_encode($this->getBody($app_id, $from, $to, $text));
// 组装http请求头
$date =gmdate('D, d M Y H:i:s') . ' GMT';
$digestBase64 = "SHA-256=".base64_encode(hash("sha256", $body, true));
$builder = sprintf("host: %s
date: %s
POST /v2/ots HTTP/1.1
digest: %s", "ntrans.xfyun.cn", $date, $digestBase64);
// echo($builder);
$sha = base64_encode(hash_hmac("sha256", $builder, $api_sec, true));
$authorization = sprintf("api_key=\"%s\", algorithm=\"%s\", headers=\"%s\", signature=\"%s\"", $api_key,"hmac-sha256",
"host date request-line digest", $sha);
$header = [
"Authorization: ".$authorization,
'Content-Type: application/json',
'Accept: application/json,version=1.0',
'Host: ntrans.xfyun.cn',
'Date: ' .$date,
'Digest: '.$digestBase64
];
$response = $this->tocurl($url, $header, $body);
// var_dump($response['body']);
return $response;
}
public function getBody($app_id, $from, $to, $text)
{
$common_param = [
'app_id' => $app_id
];
$business = [
'from' => $from,
'to' => $to,
];
$data = [
"text" => base64_encode($text)
];
return $body = [
'common' => $common_param,
'business' => $business,
'data' => $data
];
}
// 翻译
public function fanyi($text = "", $from = "", $to = "")
{
try {
$res = $this->xfyun($text, $from, $to);
$data = json_decode($res["body"], true);
if ($data["code"] === 0) {
return $data["data"]["result"];
} else {
$this->error = $data["message"];
return false;
}
} catch (\Throwable $th) {
$this->error = $th->getMessage();
return false;
}
}
// 异常
public function error()
{
return $this->error;
}
}
app/ticket/controller/AttachmentController.php
+11
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<?php
namespace app\ticket\controller;
use app\ticket\service\TicketService;
use support\Request;
class AttachmentController extends BaseController
{
}
app/ticket/controller/BaseController.php
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<?php
namespace app\ticket\controller;
use support\Request;
use support\Response;
use support\exception\BusinessException;
use app\common\traits\ResponseTrait;
use think\Validate;
abstract class BaseController
{
use ResponseTrait;
protected mixed $validator = null;
/**
* 验证数据
*
* @param Validate $validator 验证器实例
* @param array $data 待验证的数据
* @param string $scene 验证场景
* @return array 验证后的数据
* @throws BusinessException 验证失败时抛出业务异常
*/
public function validate(Validate $validator, array $data, string $scene = ''): array
{
// 如果指定了验证场景，并且验证器支持场景方法，则设置验证场景
if ($scene && method_exists($validator, 'scene')) {
$validator->scene($scene);
}
// 执行数据验证
if (!$validator->check($data)) {
// 验证失败，抛出业务异常，异常信息为验证器返回的错误信息
throw new BusinessException($validator->getError());
}
// 验证成功，返回原始数据
return $data;
}
public function page($result){
$current = $result->currentPage();
$total = $result->total();
$size = $result->perPage();
$result = $result->toArray();
$result['current'] = $current;
$result['total'] = $total;
$result['size'] = $size;
return $result;
}
}
app/ticket/controller/CategorieController.php
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<?php
namespace app\ticket\controller;
use app\ticket\service\CategorieService;
use support\Request;
class CategorieController extends BaseController
{
public function index(Request $request)
{
try {
$result = (new CategorieService())->list($request->all());
return $this->success($this->page($result));
} catch (\Throwable $e) {
return $this->error($e->getMessage());
}
}
public function getAll(Request $request)
{
try {
$result = (new CategorieService())->getAll($request->all());
return $this->success($result);
} catch (\Throwable $e) {
return $this->error($e->getMessage());
}
}
public function add(Request $request)
{
try {
return (new CategorieService())->add($request->all())
? $this->success()
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
}
}
public function edit(Request $request)
{
try {
$result = (new CategorieService())->edit($request->all());
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
}
}
public function delete(Request $request)
{
try {
$result = (new CategorieService())->delete($request->input('id'));
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
}
}
}
app/ticket/controller/ConversationController.php
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<?php
namespace app\ticket\controller;
use app\ticket\service\ConversationService;
use support\Request;
class ConversationController extends BaseController
{
public function index(Request $request)
{
try {
$ticket_id = $request->input('ticket_id');
if(empty($ticket_id)){
return $this->error('ticket_id不能为空');
}
$result = (new ConversationService())->list($request->all());
return $this->success($this->page($result));
} catch (\Throwable $e) {
return $this->error($e->getMessage().$e->getLine().$e->getFile());
}
}
public function add(Request $request)
{
try {
$request->setPost('user_id', 1);
return (new ConversationService())->add($request->all())
? $this->success()
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
}
}
public function edit(Request $request)
{
try {
$request->setPost('user_id', 1);
$result = (new ConversationService())->edit($request->all());
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
}
}
}
app/ticket/controller/TicketController.php
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<?php
namespace app\ticket\controller;
use app\ticket\service\TicketService;
use support\Request;
class TicketController extends BaseController
{
public function index(Request $request)
{
try {
$result = (new TicketService())->list($request->all());
return $this->success($this->page($result));
} catch (\Throwable $e) {
return $this->error($e->getMessage());
}
}
public function add(Request $request)
{
try {
$request->setPost('user_id', 1);
return (new TicketService())->add($request->all())
? $this->success()
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
public function edit(Request $request)
{
try {
$request->setPost('user_id', 1);
$result = (new TicketService())->edit($request->all());
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
public function status(Request $request)
{
try {
$request->setPost('user_id', 1);
$result = (new TicketService())->status($request->all());
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
public function getStatus(Request $request)
{
try {
$result = (new TicketService())->getStatus($request->all());
return $result
? $this->success($result)
: $this->error();
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
}
app/ticket/logic/AttachmentLogic.php
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<?php
namespace app\ticket\logic;
use app\common\model\UserTokenLog;
use app\common\model\Systems;
use app\common\model\User;
use app\common\model\UserSn;
use app\common\utils\Jwt;
use app\ticket\model\Attachment;
use app\ticket\model\Ticket;
use support\Redis;
use support\exception\BusinessException;
use support\Log;
class AttachmentLogic
{
public function adds(array $data,int $ticket_id,int $user_id)
{
try {
foreach ($data as $k=>$v){
$v['ticket_id'] = $ticket_id;
$v['user_id'] = $user_id;
$res = Attachment::create($v);
}
return $res;
} catch (\Throwable $e) {
Log::error('工单创建失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('工单创建失败，请稍后重试', 500);
}
}
public function edit(array $data,int $ticket_id,int $user_id)
{
try {
$attachmentsId = [];
foreach ($data as $k=>$v){
$v['ticket_id'] = $ticket_id;
$v['user_id'] = $user_id;
if(!empty($v['id'])){ //修改附件
$attachmentId = $v['id'];
$attachmentsId[] = $attachmentId;
// $v_res = Attachment::update($attachmentId, $v);
$v_res = Attachment::updateOrCreate(['id' => $v['id']],$v);
if (!$v_res) {
throw new BusinessException('附件保存失败');
}
} else { //新增附件
unset($v['id']);
$v_res = Attachment::create($v);
if (!$v_res) {
throw new BusinessException('附件创建失败');
}
$vId = $v_res->id;
$attachmentsId[] = $vId;
}
}
//删除本次没有出现的附件
$res = Attachment::whereNotIn('id', $attachmentsId)->where('ticket_id',$ticket_id)->delete();
return $res;
} catch (\Throwable $e) {
Log::error('工单编辑（附件）失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('工单编辑失败，请稍后重试', 500);
}
}
public static function generateSimpleTicketNo(): string
{
$date = date('Ymd'); // 日期
$prefix = 'GD'; // 前缀
$random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
}
}
app/ticket/logic/CategorieLogic.php
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<?php
namespace app\ticket\logic;
use app\ticket\model\Categorie;
use support\Log;
use support\exception\BusinessException;
class CategorieLogic
{
public function list($params)
{
$where = [];
$size = $params['size'] ?? 10;
$current = $params['current'] ?? 1;
return Categorie::with('translation')->where($where)->paginate($size, ['*'], 'page', $current);
}
public function getAll($params)
{
$where = [];
$where[] = ['status', '=', 1];
return Categorie::with('translation')->where($where)->get();
}
public function add(array $data)
{
try {
return Categorie::create($data);
} catch (\Throwable $e) {
Log::error('分类创建失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('分类创建失败，请稍后重试', 500);
}
}
public function edit(array $data)
{
try {
$categorie = Categorie::updateOrCreate(['id' => $data['id']], $data);
return $categorie;
} catch (\Throwable $e) {
Log::error('分类编辑失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('分类编辑失败，请稍后重试', 500);
}
}
public function delete(int $id)
{
try {
$categorie = Categorie::where(['id'=>$id])->delete();
return $categorie;
} catch (\Throwable $e) {
Log::error('分类删除失败', [
'id' => $id,
'error' => $e->getMessage()
]);
throw new BusinessException('分类删除失败，请稍后重试', 500);
}
}
}
app/ticket/logic/ConversationLogic.php
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<?php
namespace app\ticket\logic;
use app\ticket\model\Conversation;
use support\Log;
use support\exception\BusinessException;
class ConversationLogic
{
public function list($params)
{
$where = [];
if (!empty($params['ticket_id'])) {
$where['ticket_id'] = $params['ticket_id'];
}
$size = $params['size'] ?? 10;
$current = $params['current'] ?? 1;
return Conversation::where($where)->paginate($size, ['*'], 'page', $current);
}
public function add(array $data)
{
try {
return Conversation::create($data);
} catch (\Throwable $e) {
Log::error('会话创建失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('会话创建失败，请稍后重试', 500);
}
}
public function edit(array $data)
{
try {
$conversation = Conversation::updateOrCreate(['id' => $data['id']], $data);
return $conversation;
} catch (\Throwable $e) {
Log::error('会话编辑失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('会话编辑失败，请稍后重试', 500);
}
}
}
app/ticket/logic/TicketLogic.php
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<?php
namespace app\ticket\logic;
use app\common\model\UserTokenLog;
use app\common\model\Systems;
use app\common\model\User;
use app\common\model\UserSn;
use app\common\utils\Jwt;
use app\ticket\model\Ticket;
use support\Redis;
use support\exception\BusinessException;
use support\Log;
class TicketLogic
{
public function list($params)
{
$where = [];
if(!empty($params['categorie_id'])){
$where[] = ['categorie_id', '=', $params['categorie_id']];
}
if(!empty($params['status'])){
$where[] = ['status', '=', $params['status']];
}
$size = $params['size'];
$current = $params['current'];
return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
}
public function add(array $data)
{
$data['status'] = 1;
$data['code'] = self::generateSimpleTicketNo();
try {
return Ticket::create($data);
} catch (\Throwable $e) {
Log::error('工单创建失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('工单创建失败，请稍后重试', 500);
}
}
public function edit(array $data)
{
try {
unset($data['code']);
$ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
return $ticket;
} catch (\Throwable $e) {
Log::error('工单编辑失败', [
'data' => $data,
'error' => $e->getMessage()
]);
throw new BusinessException('工单编辑失败，请稍后重试', 500);
}
}
public function find(int $id)
{
$ticket = Ticket::find($id);
return $ticket;
}
public static function generateSimpleTicketNo(): string
{
$date = date('Ymd'); // 日期
$prefix = 'GD'; // 前缀
$random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
}
}
app/ticket/model/Attachment.php
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<?php
namespace app\ticket\model;
use app\common\model\Resource;
use app\common\model\Role;
use app\common\model\Systems;
use support\Model;
/**
* users 用户表
* @property integer $id 用户ID(主键)
* @property string $ticket_id 工单编号
* @property string $user_id 分类id
* @property string $original_name 内容
* @property string $storage_path 排序
* @property string $mime_type 状态
* @property integer $file_size 创建人id
* @property string $created_at
* @property string $updated_at
*/
class Attachment extends Model
{
/**
* The connection name for the model.
*
* @var string|null
*/
protected $connection = 'mysql';
/**
* The table associated with the model.
*
* @var string
*/
protected $table = 'tkt_ticket_attachment';
/**
* The primary key associated with the table.
*
* @var string
*/
protected $primaryKey = 'id';
/**
* Indicates if the model should be timestamped.
*
* @var bool
*/
public $timestamps = true;
protected $dateFormat = 'U';
protected $fillable = [
'ticket_id',
'user_id',
'original_name',
'storage_path',
'mime_type',
'file_size'
];
public function ticket(){
return $this->belongsTo(Ticket::class, 'ticket_id', 'id');
}
}
app/ticket/model/Categorie.php
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<?php
namespace app\ticket\model;
use Illuminate\Database\Eloquent\SoftDeletes;
use support\Model;
/**
* ticket_categorie 工单分类表
* @property integer $id 主键
* @property string $name 分类名称
* @property string $description 分类描述
* @property string $created_at 创建时间
* @property string $updated_at 更新时间
* @property string $deleted_at 删除时间
*/
class Categorie extends Model
{
use SoftDeletes;
protected $connection = 'mysql';
protected $table = 'tkt_ticket_categorie';
protected $primaryKey = 'id';
public $timestamps = true;
protected $dateFormat = 'U';
protected $dates = ['created_at', 'updated_at'];
protected $casts = [
'updated_at' => 'datetime:Y-m-d H:i:s',
'created_at' => 'datetime:Y-m-d H:i:s',
];
protected $fillable = [
'name',
'description',
];
/**
* 单条翻译
*/
public function translation()
{
return $this->hasOne(CategorieTranslation::class, 'categorie_id')->where('locale', locale());
}
/**
* 多条翻译
*/
public function translations()
{
return $this->hasMany(CategorieTranslation::class, 'categorie_id');
}
public function ticket(){
return $this->hasOne(Ticket::class, 'categorie_id', 'id');
}
}
app/ticket/model/CategorieTranslation.php
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<?php
namespace app\ticket\model;
use support\Model;
/**
* ticket_categorie_translation 工单分类多语言表
* @property integer $id 主键
* @property integer $categorie_id 分类ID
* @property string $locale 语言
* @property string $name 分类名称
* @property string $description 分类描述
* @property string $created_at 创建时间
* @property string $updated_at 更新时间
*/
class CategorieTranslation extends Model
{
protected $connection = 'mysql';
protected $table = 'tkt_ticket_categorie_translation';
protected $primaryKey = 'id';
public $timestamps = true;
protected $dateFormat = 'U';
protected $dates = ['created_at', 'updated_at'];
protected $casts = [
'updated_at' => 'datetime:Y-m-d H:i:s',
'created_at' => 'datetime:Y-m-d H:i:s',
];
protected $fillable = [
'categorie_id',
'locale',
'name',
'description',
];
}
app/ticket/model/Conversation.php
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<?php
namespace app\ticket\model;
use support\Model;
/**
* ticket_conversation 工单会话表
* @property integer $id 主键
* @property integer $ticket_id 工单ID
* @property integer $user_id 用户ID
* @property string $content 会话内容
* @property string $created_at 创建时间
* @property string $updated_at 更新时间
*/
class Conversation extends Model
{
protected $connection = 'mysql';
protected $table = 'tkt_ticket_conversation';
protected $primaryKey = 'id';
public $timestamps = true;
protected $dateFormat = 'U';
protected $dates = ['created_at', 'updated_at'];
protected $casts = [
'updated_at' => 'datetime:Y-m-d H:i:s',
'created_at' => 'datetime:Y-m-d H:i:s',
];
protected $fillable = [
'ticket_id',
'user_id',
'content',
];
}
app/ticket/model/Ticket.php
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<?php
namespace app\ticket\model;
use app\common\model\Resource;
use app\common\model\Role;
use app\common\model\Systems;
use support\Model;
/**
* users 用户表
* @property integer $id 用户ID(主键)
* @property string $code 工单编号
* @property string $categorie_id 分类id
* @property string $content 内容
* @property string $sort 排序
* @property integer $status 状态
* @property string $user_id 创建人id
* @property string $created_at
* @property string $updated_at
*/
class Ticket extends Model
{
/**
* The connection name for the model.
*
* @var string|null
*/
protected $connection = 'mysql';
/**
* The table associated with the model.
*
* @var string
*/
protected $table = 'tkt_ticket';
/**
* The primary key associated with the table.
*
* @var string
*/
protected $primaryKey = 'id';
/**
* Indicates if the model should be timestamped.
*
* @var bool
*/
public $timestamps = true;
protected $dateFormat = 'U';
protected $dates = ['created_at', 'updated_at'];
protected $casts = [
'updated_at' => 'datetime:Y-m-d H:i:s', // 指定序列化格式
'created_at' => 'datetime:Y-m-d H:i:s', // 指定序列化格式
];
protected $fillable = [
'code',
'categorie_id',
'content',
'sort',
'status',
'user_id'
];
public function attachments(){
return $this->hasMany(Attachment::class, 'ticket_id', 'id');
}
public function categorie(){
return $this->belongsTo(Categorie::class, 'categorie_id', 'id');
}
}
app/ticket/service/CategorieService.php
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<?php
namespace app\ticket\service;
use app\queue\translation\service\TranslationService;
use app\queue\utils\Translat;
use app\ticket\logic\CategorieLogic;
use support\Db;
use support\exception\BusinessException;
class CategorieService
{
public function list($params)
{
$result = (new CategorieLogic())->list($params);
$value=$result[0]->toArray();
foreach ($result as $key => &$value) {
$value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
unset($value['translation']);
}
unset($value);
return $result;
}
public function getAll($params)
{
$result = (new CategorieLogic())->getAll($params);
foreach ($result as $key => &$value) {
$value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
unset($value['translation']);
}
unset($value);
return $result;
}
public $translatFields = ['name'];
public function add(array $data)
{
try {
Db::beginTransaction();
$sourceLocale = locale();
$traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
$result = (new CategorieLogic())->add($data);
(new TranslationService())->queueTranslations(
'ticket_categorie',
$result->id,
$sourceLocale,
$traitsourceFields
);
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
public function edit(array $data)
{
try {
Db::beginTransaction();
$sourceLocale = locale();
$traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
$result = (new CategorieLogic())->edit($data);
(new TranslationService())->queueTranslations(
'ticket_categorie',
$data['id'],
$sourceLocale,
$traitsourceFields
);
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
public function delete(int $id)
{
if(empty($id)){
throw new BusinessException('id不能为空');
}
try {
$result = (new CategorieLogic())->delete($id);
return $result;
} catch (\Throwable $e) {
throw $e;
}
}
}
app/ticket/service/ConversationService.php
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<?php
namespace app\ticket\service;
use app\ticket\logic\ConversationLogic;
use config\constants\Constants;
use support\Db;
use support\exception\BusinessException;
class ConversationService
{
public function list($params)
{
$locale = locale();
// $locale = 'zh';
$ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
// $ticket_status = Constants::TICKET_STATUS_ZH;
// $params['locale'] = locale();
$result = (new ConversationLogic())->list($params);
$status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
foreach ($result as $key => $value) {
$result[$key]['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
}
return $result;
}
public function add(array $data)
{
try {
return (new ConversationLogic())->add($data);
} catch (\Throwable $e) {
throw $e;
}
}
public function edit(array $data)
{
try {
Db::beginTransaction();
$result = (new ConversationLogic())->edit($data);
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
}
app/ticket/service/TicketService.php
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<?php
namespace app\ticket\service;
use app\ticket\logic\AttachmentLogic;
use app\ticket\logic\ConversationLogic;
use app\ticket\logic\TicketLogic;
use app\ticket\model\Ticket;
use config\constants\Constants;
use support\Db;
use support\exception\BusinessException;
use support\Log;
class TicketService
{
public function list($params)
{
$res = (new TicketLogic())->list($params);
foreach ($res as $k => &$v) {
$name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
if(isset($res[$k]['categorie'])){
$res[$k]['categorie']['name'] = $name;
}
if (isset($v['categorie']['translation'])){
unset($res[$k]['categorie']['translation']);
}
foreach ($v['attachments'] as &$attachments) {
$attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
}
}
unset($v);
unset($attachments);
return $res;
}
public function add(array $data)
{
try {
$attachment = $data['attachment']??[];
$logic = new TicketLogic();
$result = $logic->add($data);
if(!empty($attachment)){
(new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
}
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
public function edit(array $data)
{
try {
Db::beginTransaction();
$attachment = $data['attachment']??[];
$logic = new TicketLogic();
$result = $logic->edit($data);
if(!empty($attachment)){
(new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
}
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
public function status(array $data)
{
try {
Db::beginTransaction();
$msg = $data['msg']??[];
$ticket = (new TicketLogic())->find($data['id']);
if(empty($ticket)){
throw new BusinessException('工单不存在');
}
if($data['status'] <= $ticket->status){
throw new BusinessException(trans('status_not_modified'));
}
// if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
// && empty($msg)){
// throw new BusinessException('提交失败');
// }
$ticket->status = $data['status'];
$result = $ticket->save();
if(!empty($msg)){
$conversation = [
'ticket_id' => $ticket->id,
'user_id' => $data['user_id'],
'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
];
$res = (new ConversationLogic())->add($conversation);
}
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
public function getStatus(array $data)
{
$locale = locale();
$ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
$status = [];
foreach ($ticket_status as $key => $value) {
$status[] = ['value' => $key, 'text' => $value];
}
return $status;
}
}