工单分类

2025-07-04 13:45:50 +08:00
parent 2be25889ea
commit 3be2ae983c
28 changed files with 900 additions and 8 deletions
@@ -2,3 +2,25 @@
 /**
 * Here is your custom functions.
 */
+
+use support\exception\BusinessException;
+
+/**
+ * 获取配置
+ */
+function getConfig($filePath = null)
+{
+    // 构建文件路径
+    $config_file = app_path($filePath);
+    // 检查文件是否存在
+    if (!file_exists($config_file)) {
+        return [];
+    }
+    // 包含文件并获取返回的数组
+    $config = include $config_file;
+    // 验证是否为数组
+    if (!is_array($config)) {
+        return [];
+    }
+    return $config;
+}
@@ -0,0 +1,14 @@
+<?php
+
+return [
+    // 定义所有需要多语言支持的实体
+    'entities' => [
+        'ticket_categorie' => [
+            'translation_model' => \app\ticket\model\TicketCategorieTranslation::class,
+            'foreign_key'       => 'categorie_id',
+        ],
+    ],
+
+    // 默认支持的目标语种列表
+    'locales' => ['zh','en','ru','ar'],
+];
@@ -0,0 +1,64 @@
+<?php
+namespace app\queue\translation\jobs;
+
+use support\Log;
+use app\queue\translation\service\TranslatorClient;
+
+class TranslationJob
+{
+    protected $config = [];
+    protected array $payload;
+
+    public function __construct(array $payload)
+    {
+        $this->config = getConfig('/queue/translation/config/trans.php');
+        $this->payload = $payload;
+    }
+
+    public function handle(): void
+    {
+        $cfgAll       = $this->config['entities'];
+        $pt           = $this->payload;
+        $type         = $pt['entityType'];
+        $id           = $pt['entityId'];
+        $locale       = $pt['locale'];
+        $sourceLocale = $pt['sourceLocale'];
+        $sourceFields = $pt['sourceFields'];
+        $clientFields = $pt['clientFields'];
+
+        if (! isset($cfgAll[$type])) {
+            Log::warning("TranslationJob: 未配置实体 {$type}");
+            return;
+        }
+
+        $cfg          = $cfgAll[$type];
+        $modelClass   = $cfg['translation_model'];
+        $foreignKey   = $cfg['foreign_key'];
+        
+        // 决定采用前端提供、源语种还是第三方翻译
+        if (! empty($clientFields)) {
+            $fields = $clientFields;
+        } elseif ($locale === $sourceLocale) {
+            $fields = $sourceFields;
+        } else {
+            $translator = new TranslatorClient();
+            $fields = [];
+            foreach ($sourceFields as $key => $text) {
+                $fields[$key] = $translator->translate($text, $sourceLocale, $locale);
+            }
+        }
+        
+        // 写库
+        try {
+            $modelClass::updateOrCreate(
+                [
+                    $foreignKey => $id,
+                    'locale'    => $locale,
+                ],
+                array_merge($fields, ['locale' => $locale])
+            );
+        } catch (\Throwable $e) {
+            Log::error("TranslationJob 保存失败: {$type}#{$id} locale={$locale}: ".$e->getMessage());
+        }
+    }
+}
@@ -0,0 +1,50 @@
+<?php
+
+namespace app\queue\translation\queue;
+
+use support\Log;
+use Webman\RedisQueue\Consumer;
+use app\queue\translation\jobs\TranslationJob;
+
+class Translation implements Consumer
+{
+    // 要消费的队列名
+    public $queue = 'transTask';
+
+    // 连接名，对应 plugin/webman/redis-queue/redis.php 里的连接`
+    public $connection = 'default';
+
+    // 消费
+    public function consume($data)
+    {
+        try {
+            // 无需反序列化
+            // var_export($data); // 输出 ['to' => 'tom@gmail.com', 'content' => 'hello']
+
+            $job = new TranslationJob($data);
+            $job->handle();
+        } catch (\Throwable $e) {
+            Log::error("TranslationService 异步任务异常: ".$e->getMessage());
+        }
+    }
+    // 消费失败回调
+    /* 
+    $package = [
+        'id' => 1357277951, // 消息ID
+        'time' => 1709170510, // 消息时间
+        'delay' => 0, // 延迟时间
+        'attempts' => 2, // 消费次数
+        'queue' => 'send-mail', // 队列名
+        'data' => ['to' => 'tom@gmail.com', 'content' => 'hello'], // 消息内容
+        'max_attempts' => 5, // 最大重试次数
+        'error' => '错误信息' // 错误信息
+    ]
+    */
+    public function onConsumeFailure(\Throwable $e, $package)
+    {
+        echo "consume failure\n";
+        echo $e->getMessage() . "\n";
+        // 无需反序列化
+        var_export($package); 
+    }
+}
@@ -0,0 +1,41 @@
+<?php
+namespace app\queue\translation\service;
+
+// use Webman\RedisQueue\Client;
+use Webman\RedisQueue\Redis;
+
+class TranslationService
+{
+
+    // 配置
+    protected $config = [];
+
+    public function __construct()
+    {
+        $this->config = getConfig('/queue/translation/config/trans.php');
+    }
+
+    /**
+     * 异步排队所有语种的翻译任务
+     *
+     * @param string $entityType   实体名，如 'vehicle'
+     * @param int    $entityId     主表 ID
+     * @param string $sourceLocale 源语种，如 'zh'
+     * @param array  $sourceFields 源语种字段 ['name'=>…,'condition_desc'=>…]
+     * @param array  $clientFields 前端已传翻译 ['en'=>[...], …]
+     */
+    public function queueTranslations(string $entityType, int $entityId, string $sourceLocale, array $sourceFields, array $clientFields = []): void
+    {
+        foreach ($this->config['locales'] as $locale) {
+            $payload = [
+                'entityType'   => $entityType,
+                'entityId'     => $entityId,
+                'locale'       => $locale,
+                'sourceLocale' => $sourceLocale,
+                'sourceFields' => $sourceFields,
+                'clientFields' => $clientFields[$locale] ?? [],
+            ];
+            Redis::send('transTask', $payload);
+        }
+    }
+}
@@ -0,0 +1,38 @@
+<?php
+namespace app\queue\translation\service;
+
+use app\queue\utils\XunfeiFanyi;
+use support\Log;
+
+class TranslatorClient
+{
+
+    // protected string $endpoint;
+    // protected string $apiKey;
+
+    // public function __construct()
+    // {
+    //     $this->endpoint = env('TRANSLATION_API_URL');
+    //     $this->apiKey   = env('TRANSLATION_API_KEY');
+    // }
+
+    /**
+     * 翻译文本
+     * @throws \RuntimeException
+     */
+    public function translate(string $text, string $from = 'cn', string $to = 'ru'): string
+    {
+        try {
+            $xunfei = new XunfeiFanyi();
+            $rst_dst = $xunfei->fanyi($text, $from, $to);
+            if ($rst_dst) {
+                return $rst_dst["trans_result"]["dst"];
+            } else {
+                return '';
+            }
+        } catch (\Throwable $e) {
+            Log::error("TranslatorClient 错误: ".$e->getMessage());
+            throw new \RuntimeException('翻译服务调用失败');
+        }
+    }
+}
@@ -0,0 +1,21 @@
+<?php
+
+namespace app\queue\utils;
+
+class Translat
+{
+    /**
+     * 从$data中提取出源文本字段，并从$data里删除它们
+     */
+    public static function extractSourceFields(array &$data,array $translat): array
+    {
+        $source = [];
+        foreach ($translat as $field) {
+            if (array_key_exists($field, $data)) {
+                $source[$field] = $data[$field];
+                unset($data[$field]);
+            }
+        }
+        return $source;
+    }
+}
@@ -0,0 +1,134 @@
+<?php
+
+namespace app\queue\utils;
+
+
+class XunfeiFanyi
+{
+
+    protected $error = "";
+
+    public function tocurl($url, $header, $content)
+    {
+        $ch = curl_init();
+        if(substr($url,0,5)=='https'){
+            curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); // 跳过证书检查
+            curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);  // 从证书中检查SSL加密算法是否存在
+            curl_setopt($ch, CURLOPT_SSLVERSION, 1);
+        }
+        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+        curl_setopt($ch, CURLOPT_URL, $url);
+        if (is_array($header)) {
+            curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
+        }
+        curl_setopt($ch, CURLOPT_POST, true);
+        if (!empty($content)) {
+            if (is_array($content)) {
+                curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($content));
+            } else if (is_string($content)) {
+                curl_setopt($ch, CURLOPT_POSTFIELDS, $content);
+            }
+        }
+        $response = curl_exec($ch);
+        $error=curl_error($ch);
+        //var_dump($error);
+        if($error){
+            die($error);
+        }
+        $header = curl_getinfo($ch);
+        curl_close($ch);
+        $data = array('header' => $header,'body' => $response);
+        return $data;
+    }
+
+
+    public function xfyun($text = "中华人民共和国于1949年成立", $from = "cn", $to = "en") 
+    {
+		//在控制台-我的应用-机器翻译获取
+        $app_id = "3d46198c";
+		//在控制台-我的应用-机器翻译获取
+        $api_sec = "ZWY2MmUyNjJjYmFkOTFlYTVmYWVhMGYy";
+		//在控制台-我的应用-机器翻译获取
+        $api_key = "b6d805f240176ecaea85130cb5f2bca1";
+		// 机器翻译接口地址
+        $url = "https://ntrans.xfyun.cn/v2/ots";
+        //body组装
+        // $text = "中华人民共和国于1949年成立";//待翻译文本
+        $body = json_encode($this->getBody($app_id, $from, $to, $text));
+
+        // 组装http请求头
+        $date =gmdate('D, d M Y H:i:s') . ' GMT';
+
+        $digestBase64  = "SHA-256=".base64_encode(hash("sha256", $body, true));
+        $builder = sprintf("host: %s
+date: %s
+POST /v2/ots HTTP/1.1
+digest: %s", "ntrans.xfyun.cn", $date, $digestBase64);
+        // echo($builder);
+        $sha = base64_encode(hash_hmac("sha256", $builder, $api_sec, true));
+
+        $authorization = sprintf("api_key=\"%s\", algorithm=\"%s\", headers=\"%s\", signature=\"%s\"", $api_key,"hmac-sha256",
+            "host date request-line digest", $sha);
+
+        $header = [
+            "Authorization: ".$authorization,
+            'Content-Type: application/json',
+            'Accept: application/json,version=1.0',
+            'Host: ntrans.xfyun.cn',
+            'Date: ' .$date,
+            'Digest: '.$digestBase64
+        ];
+        $response = $this->tocurl($url, $header, $body);
+
+        // var_dump($response['body']);
+        return $response;
+    }
+
+
+    public function getBody($app_id, $from, $to, $text) 
+    {
+        $common_param = [
+            'app_id'   => $app_id
+        ];
+
+        $business = [
+            'from' => $from,
+            'to'   => $to,
+        ];
+
+        $data = [
+            "text" => base64_encode($text)
+        ];
+
+        return $body = [
+            'common' => $common_param,
+            'business' => $business,
+            'data' => $data
+        ];
+    }
+    
+    // 翻译
+    public function fanyi($text = "", $from = "", $to = "")
+    {
+        try {
+            $res = $this->xfyun($text, $from, $to);
+            $data = json_decode($res["body"], true);
+            if ($data["code"] === 0) {
+                return $data["data"]["result"];
+            } else {
+                $this->error = $data["message"];
+                return false;
+            }
+        } catch (\Throwable $th) {
+            $this->error = $th->getMessage();
+            return false;
+        }
+    }
+
+    // 异常
+    public function error()
+    {
+        return $this->error;
+    }
+
+}
@@ -0,0 +1,52 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\CategorieService;
+use support\Request;
+
+class CategorieController extends BaseController
+{
+    public function index(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function getAll(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->getAll($request->all());
+            return $this->success($result);
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function add(Request $request)
+    {
+        try {
+            return (new CategorieService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+} 
@@ -0,0 +1,52 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\TicketCategorie;
+use support\Log;
+use support\exception\BusinessException;
+
+class CategorieLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return TicketCategorie::with('translation')->where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function getAll($params)
+    {
+        $where = [];
+        $where[] = ['status', '=', 1];
+        return TicketCategorie::with('translation')->where($where)->get();
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return TicketCategorie::create($data);
+        } catch (\Throwable $e) {
+            Log::error('分类创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException($e->getMessage().'分类创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            $categorie = TicketCategorie::updateOrCreate(['id' => $data['id']], $data);
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException($e->getMessage().'分类编辑失败，请稍后重试', 500);
+        }
+    }
+} 
@@ -17,9 +17,15 @@ class TicketLogic
    public function list($params)
    {
        $where = [];
+        if(!empty($params['categorie_id'])){
+            $where[] = ['categorie_id', '=', $params['categorie_id']];
+        }
+        if(!empty($params['status'])){
+            $where[] = ['status', '=', $params['status']];
+        }
        $size = $params['size'];
        $current = $params['current'];
-        return Ticket::with('attachments')->where($where)->paginate($size, ['*'], 'page', $current);
+        return Ticket::with('attachments')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
    }
    public function add(array $data)
    {
@@ -0,0 +1,47 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_categorie 工单分类表
+ * @property integer $id 主键
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class TicketCategorie extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'ticket_categorie';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'name',
+        'description',
+    ];
+
+    /**
+     * 单条翻译
+     */
+    public function translation()
+    {
+        return $this->hasOne(TicketCategorieTranslation::class, 'categorie_id')->where('locale', locale());
+    }
+
+    /**
+     * 多条翻译
+     */
+    public function translations()
+    {
+        return $this->hasMany(TicketCategorieTranslation::class, 'categorie_id');
+    }
+} 
@@ -0,0 +1,35 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_categorie_translation 工单分类多语言表
+ * @property integer $id 主键
+ * @property integer $categorie_id 分类ID
+ * @property string $locale 语言
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class TicketCategorieTranslation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'ticket_categorie_translation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'categorie_id',
+        'locale',
+        'name',
+        'description',
+    ];
+} 
@@ -0,0 +1,85 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\queue\translation\service\TranslationService;
+use app\queue\utils\Translat;
+use app\ticket\logic\CategorieLogic;
+use support\Db;
+use support\exception\BusinessException;
+
+class CategorieService
+{
+    public function list($params)
+    {
+        $result = (new CategorieLogic())->list($params);
+
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($item['translation']) ? $item['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public function getAll($params)
+    {
+        $result = (new CategorieLogic())->getAll($params);
+        foreach ($result as $key => &$value) {
+            $value['name'] =isset($item['translation']) ? $item['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public $translatFields = ['name'];
+
+    public function add(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->add($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $result->id,
+                $sourceLocale,
+                $traitsourceFields
+            );
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->edit($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $data['id'],
+                $sourceLocale,
+                $traitsourceFields
+            );
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+} 
@@ -11,8 +11,8 @@ class ConversationService
 {
    public function list($params)
    {
-//        $locale = locale();
-        $locale = 'zh';
+        $locale = locale();
+//        $locale = 'zh';
        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
 //        $ticket_status = Constants::TICKET_STATUS_ZH;
 //        $params['locale'] = locale();
@@ -30,7 +30,6 @@ class ConversationService
        try {
            return (new ConversationLogic())->add($data);
        } catch (\Throwable $e) {
-            Db::rollback();
            throw $e;
        }
    }
@@ -65,7 +65,7 @@ class TicketService
                throw new BusinessException('工单不存在');
            }
            if($data['status'] == $ticket->status){
-                throw new BusinessException('状态未修改');
+                throw new BusinessException(trans('status_not_modified'));
            }

 //            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
@@ -39,7 +39,9 @@
    "league/oauth2-server": "^9.2",
    "topthink/think-validate": "^3.0",
    "shopwwi/webman-filesystem": "1.1",
-    "shopwwi/filesystem-oss": "^1.0"
+    "shopwwi/filesystem-oss": "^1.0",
+    "webman/redis-queue": "^1.3",
+    "symfony/translation": "^7.3"
  },
  "suggest": {
    "ext-event": "For better performance. "
@@ -4,7 +4,7 @@
        "Read more about it at https://getcomposer.org/doc/01-basic-usage.md#installing-dependencies",
        "This file is @generated automatically"
    ],
-    "content-hash": "7421030f864dacf31b06378e1045d034",
+    "content-hash": "acb636fcb8774558a04bd674f9f95f55",
    "packages": [
        {
            "name": "aliyuncs/oss-sdk-php",
@@ -5365,7 +5365,13 @@
                "type": "zip",
                "url": "https://api.github.com/repos/symfony/translation/zipball/4aba29076a29a3aa667e09b791e5f868973a8667",
                "reference": "4aba29076a29a3aa667e09b791e5f868973a8667",
-                "shasum": ""
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
            },
            "require": {
                "php": ">=8.2",
@@ -6147,6 +6153,43 @@
            },
            "time": "2025-03-14T03:52:14+00:00"
        },
+        {
+            "name": "webman/redis-queue",
+            "version": "v1.3.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/webman-php/redis-queue.git",
+                "reference": "6fd491b19acb006d60931724aa2577a046ccb612"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/webman-php/redis-queue/zipball/6fd491b19acb006d60931724aa2577a046ccb612",
+                "reference": "6fd491b19acb006d60931724aa2577a046ccb612",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "workerman/redis-queue": "^1.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Webman\\RedisQueue\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "description": "Redis message queue plugin for webman.",
+            "support": {
+                "issues": "https://github.com/webman-php/redis-queue/issues",
+                "source": "https://github.com/webman-php/redis-queue/tree/v1.3.1"
+            },
+            "time": "2024-02-28T07:21:52+00:00"
+        },
        {
            "name": "workerman/coroutine",
            "version": "v1.1.3",
@@ -6186,6 +6229,90 @@
            },
            "time": "2025-02-17T03:34:21+00:00"
        },
+        {
+            "name": "workerman/redis",
+            "version": "v2.0.4",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/walkor/redis.git",
+                "reference": "82b398c5bdd5d683a3458aaf645b159b7b39b84e"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/walkor/redis/zipball/82b398c5bdd5d683a3458aaf645b159b7b39b84e",
+                "reference": "82b398c5bdd5d683a3458aaf645b159b7b39b84e",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "php": ">=7",
+                "workerman/workerman": "^4.1.0||^5.0.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Workerman\\Redis\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "homepage": "http://www.workerman.net",
+            "support": {
+                "issues": "https://github.com/walkor/redis/issues",
+                "source": "https://github.com/walkor/redis/tree/v2.0.4"
+            },
+            "time": "2025-04-05T07:45:12+00:00"
+        },
+        {
+            "name": "workerman/redis-queue",
+            "version": "v1.2.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/walkor/redis-queue.git",
+                "reference": "75dbf7ed2ea228c45dc0df82c0fea35879b715d0"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/walkor/redis-queue/zipball/75dbf7ed2ea228c45dc0df82c0fea35879b715d0",
+                "reference": "75dbf7ed2ea228c45dc0df82c0fea35879b715d0",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "php": ">=7.0",
+                "workerman/redis": "^1.0||^2.0",
+                "workerman/workerman": ">=4.0.20"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Workerman\\RedisQueue\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "description": "Message queue system written in PHP based on workerman and backed by Redis.",
+            "homepage": "http://www.workerman.net",
+            "support": {
+                "issues": "https://github.com/walkor/redis-queue/issues",
+                "source": "https://github.com/walkor/redis-queue/tree/v1.2.1"
+            },
+            "time": "2025-01-02T09:21:45+00:00"
+        },
        {
            "name": "workerman/webman-framework",
            "version": "v2.1.2",
@@ -0,0 +1,4 @@
+<?php
+return [
+    'enable' => true,
+];
@@ -0,0 +1,7 @@
+<?php
+
+use Webman\RedisQueue\Command\MakeConsumerCommand;
+
+return [
+    MakeConsumerCommand::class
+];
@@ -0,0 +1,32 @@
+<?php
+/**
+ * This file is part of webman.
+ *
+ * Licensed under The MIT License
+ * For full copyright and license information, please see the MIT-LICENSE.txt
+ * Redistributions of files must retain the above copyright notice.
+ *
+ * @author    walkor<walkor@workerman.net>
+ * @copyright walkor<walkor@workerman.net>
+ * @link      http://www.workerman.net/
+ * @license   http://www.opensource.org/licenses/mit-license.php MIT License
+ */
+
+return [
+    'default' => [
+        'handlers' => [
+            [
+                'class' => Monolog\Handler\RotatingFileHandler::class,
+                'constructor' => [
+                    runtime_path() . '/logs/redis-queue/queue.log',
+                    7, //$maxFiles
+                    Monolog\Logger::DEBUG,
+                ],
+                'formatter' => [
+                    'class' => Monolog\Formatter\LineFormatter::class,
+                    'constructor' => [null, 'Y-m-d H:i:s', true],
+                ],
+            ]
+        ],
+    ]
+];
@@ -0,0 +1,12 @@
+<?php
+return [
+    'consumer'  => [
+        'handler'     => Webman\RedisQueue\Process\Consumer::class,
+        'count'       => getenv('REDIS_QUEUE_PROCESS_COUNT'), // 可以设置多进程同时消费
+        'constructor' => [
+            // 消费者类目录
+            // 'consumer_dir' => app_path() . '/queue/redis'
+            'consumer_dir' => app_path() . getenv('REDIS_QUEUE_CONSUMER_DIR')
+        ]
+    ]
+];
@@ -0,0 +1,22 @@
+<?php
+return [
+    'default' => [
+//        'host' => 'redis://127.0.0.1:6379',
+        'host' => getenv('REDIS_QUEUE_HOST'),
+        'options' => [
+            'auth' => getenv('REDIS_QUEUE_AUTH'), // 密码，字符串类型，可选参数
+            'db' => getenv('REDIS_QUEUE_DB'), // 数据库
+            'prefix' => getenv('REDIS_QUEUE_PREFIX'), // key 前缀
+            'max_attempts'  => getenv('REDIS_QUEUE_MAX_ATTEMPTS'), // 消费失败后，重试次数
+            'retry_seconds' => getenv('REDIS_QUEUE_RETRY_SECONDS'), // 重试间隔，单位秒
+        ],
+        // Connection pool, supports only Swoole or Swow drivers.
+        'pool' => [
+            'max_connections' => 5,
+            'min_connections' => 1,
+            'wait_timeout' => 3,
+            'idle_timeout' => 60,
+            'heartbeat_interval' => 50,
+        ]
+    ],
+];
@@ -50,5 +50,11 @@ Route::group('/ticket', function () {
    Route::any('/conversation/edit', [app\ticket\controller\ConversationController::class, 'edit']);
    Route::any('/conversation/list', [app\ticket\controller\ConversationController::class, 'index']);

+    //工单分类
+    Route::any('/categorie/add', [app\ticket\controller\CategorieController::class, 'add']);
+    Route::any('/categorie/edit', [app\ticket\controller\CategorieController::class, 'edit']);
+    Route::any('/categorie/list', [app\ticket\controller\CategorieController::class, 'index']);
+    Route::any('/categorie/getAll', [app\ticket\controller\CategorieController::class, 'getAll']);
+
 });

@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'الوضع لم يتغير',
+];
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'status not modified',
+];
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'Статус не изменен',
+];
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => '状态未修改',
+];