diff --git a/app/common/controller/UploadController.php b/app/common/controller/UploadController.php
new file mode 100644
index 0000000..9d8959d
--- /dev/null
+++ b/app/common/controller/UploadController.php
@@ -0,0 +1,122 @@
+<?php
+
+namespace app\common\controller;
+
+use app\common\service\OssService;
+use app\common\traits\ResponseTrait;
+use support\Request;
+use Shopwwi\WebmanFilesystem\Facade\Storage;
+
+class UploadController
+{
+
+    use ResponseTrait;
+
+    public function upload(Request $request)
+    {
+        try {
+            $scene = $request->input('scene', 'image');
+            $file = $request->file('file');
+            if ($file && $file->isValid()) {
+                $pathUrl = '/uploads/'.$scene.'/'.date('Ymd').'/'.md5($file->getUploadName() . time()).'.'.$file->getUploadExtension();
+                $fullPathUrl = public_path() . $pathUrl;
+                $file->move($fullPathUrl);
+                $data = [
+                    'domain'    => getenv('MAIN_DOMAIN'),
+                    'file_url'  => $pathUrl,
+                    'full_url'  => getenv('MAIN_DOMAIN') . $pathUrl,
+                    'scene'     => $scene,
+                ];
+                return $this->success($data, 'upload success');
+            }
+            return $this->error('file not found');
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    // 上传单文件附件
+    public function uploadFile(Request $request)
+    {
+        try {
+            $file = $request->file('file');
+
+            if (!$file || !$file->isValid()) {
+                return $this->error('上传失败');
+            }
+            $originalName = $file->getUploadName();
+
+            $result = Storage::adapter('oss')
+                ->path('vehicle_album/'.date('Ymd'))
+                ->size(1024*1024*5)
+                ->upload($file);
+            
+            $ossservice = new OssService();
+
+            $data = [
+                'original_name' => $originalName,
+                'file_name' => $result->file_name,
+                'file_url'  => $ossservice->generatePrivateUrl($result->file_name)
+            ];
+
+            return $this->success($data);
+        }catch (\Throwable $e){
+            return $this->error($e->getMessage());
+        }
+    }
+
+    // 上传单文件图片
+    public function uploadImage(Request $request)
+    {
+        try {
+            $file = $request->file('image');
+
+            if (!$file || !$file->isValid()) {
+                return $this->error('上传失败');
+            }
+
+            $result = Storage::adapter('oss')
+                ->path('vehicle_album/'.date('Ymd'))
+                ->size(1024*1024*5)
+                ->extYes(['image/jpeg','image/png'])
+                ->extNo(['image/gif'])
+                ->upload($file);
+
+            $ossservice = new OssService();
+
+            $data = [
+                'href' => $result->file_name,
+                'alt' => '',
+                'url' => $ossservice->generatePrivateUrl($result->file_name)
+            ];
+
+            return json(['errno' => 0, 'data' => $data]);
+//            return $this->success($data);
+        } catch (\Throwable $e) {
+            return json(['errno' => 1, 'message' => $e->getMessage()]);
+//            return $this->error($e->getMessage());
+        }
+    }
+
+    public function proxy(Request $request)
+    {
+        $filePath = $request->get('file'); // 原OSS文件路径
+        try {
+            // 生成签名URL
+            $signedUrl = (new \app\common\service\OssService())->generatePrivateUrl($filePath);
+
+            // 获取图片数据并返回
+            $imageData = file_get_contents($signedUrl);
+
+            // 根据文件类型设置Content-Type
+            $mime = mime_content_type('data://application/octet-stream;base64,'.base64_encode($imageData));
+
+            return response($imageData, 200, [
+                'Content-Type' => $mime,
+                'Cache-Control' => 'public, max-age=600' // 客户端缓存10分钟
+            ]);
+        } catch (\Exception $e) {
+            return response('Image not found '.$e->getMessage(), 404);
+        }
+    }
+}
\ No newline at end of file
diff --git a/app/common/service/OssService.php b/app/common/service/OssService.php
new file mode 100644
index 0000000..4d75b1f
--- /dev/null
+++ b/app/common/service/OssService.php
@@ -0,0 +1,59 @@
+<?php
+
+namespace app\common\service;
+
+use OSS\OssClient;
+use OSS\Core\OssException;
+use support\exception\BusinessException;
+
+class OssService
+{
+    private $accessKeyId;
+    private $accessKeySecret;
+    private $bucket;
+    private $endpoint;
+    private $ossClient;
+
+    public function __construct()
+    {
+        $this->accessKeyId = getenv('OSS_ACCESSID');
+        $this->accessKeySecret = getenv('OSS_ACCESSSECRET');
+        $this->bucket = getenv('OSS_BUCKET');
+        $this->endpoint = getenv('OSS_ENDPOINT');
+        $this->ossClient = new OssClient($this->accessKeyId, $this->accessKeySecret, $this->endpoint);
+    }
+
+    /**
+     * 上传图片到 OSS
+     * @param string $filePath 本地文件路径
+     * @param string $objectKey OSS上存储的对象名称
+     * @return string 图片的 URL
+     */
+    public function uploadImage($filePath, $objectKey)
+    {
+        try {
+            // 上传文件到 OSS
+            $this->ossClient->uploadFile($this->bucket, $objectKey, $filePath);
+            // 构造图片的私有 URL
+            $url = $this->generatePrivateUrl($objectKey);
+            return $url;
+        } catch (OssException $e) {
+            // 错误处理
+            throw new \RuntimeException('OSS Error: ' . $e->getMessage());
+        } catch (\Throwable $th) {
+            // 错误处理
+            throw new BusinessException('Error: ' . $th->getMessage());
+        }
+    }
+
+    /**
+     * 生成图片的私有访问 URL
+     * @param string $objectKey
+     * @return string
+     */
+    public function generatePrivateUrl($objectKey, $expireTime = 3600)
+    {
+        // 生成 OSS 私有 URL（有效期为 3600 秒）
+        return $this->ossClient->signUrl($this->bucket, $objectKey, $expireTime);
+    }
+}
\ No newline at end of file
diff --git a/app/functions.php b/app/functions.php
index 5c9c58d..c0c16fa 100644
--- a/app/functions.php
+++ b/app/functions.php
@@ -2,3 +2,25 @@
 /**
  * Here is your custom functions.
  */
+
+use support\exception\BusinessException;
+
+/**
+ * 获取配置
+ */
+function getConfig($filePath = null)
+{
+    // 构建文件路径
+    $config_file = app_path($filePath);
+    // 检查文件是否存在
+    if (!file_exists($config_file)) {
+        return [];
+    }
+    // 包含文件并获取返回的数组
+    $config = include $config_file;
+    // 验证是否为数组
+    if (!is_array($config)) {
+        return [];
+    }
+    return $config;
+}
\ No newline at end of file
diff --git a/app/middleware/AccessControl.php b/app/middleware/AccessControl.php
new file mode 100644
index 0000000..2a93d79
--- /dev/null
+++ b/app/middleware/AccessControl.php
@@ -0,0 +1,26 @@
+<?php
+
+namespace app\middleware;
+
+use Webman\MiddlewareInterface;
+use Webman\Http\Response;
+use Webman\Http\Request;
+
+class AccessControl implements MiddlewareInterface
+{
+    public function process(Request $request, callable $handler) : Response
+    {
+        // 如果是options请求则返回一个空响应，否则继续向洋葱芯穿越，并得到一个响应
+        $response = $request->method() == 'OPTIONS' ? response('') : $handler($request);
+
+        // 给响应添加跨域相关的http头
+        $response->withHeaders([
+            'Access-Control-Allow-Credentials' => 'true',
+            'Access-Control-Allow-Origin' => $request->header('origin', '*'),
+            'Access-Control-Allow-Methods' => $request->header('access-control-request-method', '*'),
+            'Access-Control-Allow-Headers' => $request->header('access-control-request-headers', '*'),
+        ]);
+
+        return $response;
+    }
+}
\ No newline at end of file
diff --git a/app/queue/translation/config/trans.php b/app/queue/translation/config/trans.php
new file mode 100644
index 0000000..e2c7702
--- /dev/null
+++ b/app/queue/translation/config/trans.php
@@ -0,0 +1,14 @@
+<?php
+
+return [
+    // 定义所有需要多语言支持的实体
+    'entities' => [
+        'ticket_categorie' => [
+            'translation_model' => \app\ticket\model\CategorieTranslation::class,
+            'foreign_key'       => 'categorie_id',
+        ],
+    ],
+
+    // 默认支持的目标语种列表
+    'locales' => ['zh','en','ru','ar'],
+];
diff --git a/app/queue/translation/jobs/TranslationJob.php b/app/queue/translation/jobs/TranslationJob.php
new file mode 100644
index 0000000..eb5e704
--- /dev/null
+++ b/app/queue/translation/jobs/TranslationJob.php
@@ -0,0 +1,64 @@
+<?php
+namespace app\queue\translation\jobs;
+
+use support\Log;
+use app\queue\translation\service\TranslatorClient;
+
+class TranslationJob
+{
+    protected $config = [];
+    protected array $payload;
+
+    public function __construct(array $payload)
+    {
+        $this->config = getConfig('/queue/translation/config/trans.php');
+        $this->payload = $payload;
+    }
+
+    public function handle(): void
+    {
+        $cfgAll       = $this->config['entities'];
+        $pt           = $this->payload;
+        $type         = $pt['entityType'];
+        $id           = $pt['entityId'];
+        $locale       = $pt['locale'];
+        $sourceLocale = $pt['sourceLocale'];
+        $sourceFields = $pt['sourceFields'];
+        $clientFields = $pt['clientFields'];
+
+        if (! isset($cfgAll[$type])) {
+            Log::warning("TranslationJob: 未配置实体 {$type}");
+            return;
+        }
+
+        $cfg          = $cfgAll[$type];
+        $modelClass   = $cfg['translation_model'];
+        $foreignKey   = $cfg['foreign_key'];
+        
+        // 决定采用前端提供、源语种还是第三方翻译
+        if (! empty($clientFields)) {
+            $fields = $clientFields;
+        } elseif ($locale === $sourceLocale) {
+            $fields = $sourceFields;
+        } else {
+            $translator = new TranslatorClient();
+            $fields = [];
+            foreach ($sourceFields as $key => $text) {
+                $fields[$key] = $translator->translate($text, $sourceLocale, $locale);
+            }
+        }
+        
+        // 写库
+        try {
+            $modelClass::updateOrCreate(
+                [
+                    $foreignKey => $id,
+                    'locale'    => $locale,
+                ],
+                array_merge($fields, ['locale' => $locale])
+            );
+        } catch (\Throwable $e) {
+            Log::error("TranslationJob 保存失败: {$type}#{$id} locale={$locale}: ".$e->getMessage());
+        }
+    }
+}
diff --git a/app/queue/translation/queue/Translation.php b/app/queue/translation/queue/Translation.php
new file mode 100644
index 0000000..0b5841a
--- /dev/null
+++ b/app/queue/translation/queue/Translation.php
@@ -0,0 +1,50 @@
+<?php
+
+namespace app\queue\translation\queue;
+
+use support\Log;
+use Webman\RedisQueue\Consumer;
+use app\queue\translation\jobs\TranslationJob;
+
+class Translation implements Consumer
+{
+    // 要消费的队列名
+    public $queue = 'transTask';
+
+    // 连接名，对应 plugin/webman/redis-queue/redis.php 里的连接`
+    public $connection = 'default';
+
+    // 消费
+    public function consume($data)
+    {
+        try {
+            // 无需反序列化
+            // var_export($data); // 输出 ['to' => 'tom@gmail.com', 'content' => 'hello']
+
+            $job = new TranslationJob($data);
+            $job->handle();
+        } catch (\Throwable $e) {
+            Log::error("TranslationService 异步任务异常: ".$e->getMessage());
+        }
+    }
+    // 消费失败回调
+    /* 
+    $package = [
+        'id' => 1357277951, // 消息ID
+        'time' => 1709170510, // 消息时间
+        'delay' => 0, // 延迟时间
+        'attempts' => 2, // 消费次数
+        'queue' => 'send-mail', // 队列名
+        'data' => ['to' => 'tom@gmail.com', 'content' => 'hello'], // 消息内容
+        'max_attempts' => 5, // 最大重试次数
+        'error' => '错误信息' // 错误信息
+    ]
+    */
+    public function onConsumeFailure(\Throwable $e, $package)
+    {
+        echo "consume failure\n";
+        echo $e->getMessage() . "\n";
+        // 无需反序列化
+        var_export($package); 
+    }
+}
\ No newline at end of file
diff --git a/app/queue/translation/service/TranslationService.php b/app/queue/translation/service/TranslationService.php
new file mode 100644
index 0000000..3578d89
--- /dev/null
+++ b/app/queue/translation/service/TranslationService.php
@@ -0,0 +1,41 @@
+<?php
+namespace app\queue\translation\service;
+
+// use Webman\RedisQueue\Client;
+use Webman\RedisQueue\Redis;
+
+class TranslationService
+{
+
+    // 配置
+    protected $config = [];
+
+    public function __construct()
+    {
+        $this->config = getConfig('/queue/translation/config/trans.php');
+    }
+
+    /**
+     * 异步排队所有语种的翻译任务
+     *
+     * @param string $entityType   实体名，如 'vehicle'
+     * @param int    $entityId     主表 ID
+     * @param string $sourceLocale 源语种，如 'zh'
+     * @param array  $sourceFields 源语种字段 ['name'=>…,'condition_desc'=>…]
+     * @param array  $clientFields 前端已传翻译 ['en'=>[...], …]
+     */
+    public function queueTranslations(string $entityType, int $entityId, string $sourceLocale, array $sourceFields, array $clientFields = []): void
+    {
+        foreach ($this->config['locales'] as $locale) {
+            $payload = [
+                'entityType'   => $entityType,
+                'entityId'     => $entityId,
+                'locale'       => $locale,
+                'sourceLocale' => $sourceLocale,
+                'sourceFields' => $sourceFields,
+                'clientFields' => $clientFields[$locale] ?? [],
+            ];
+            Redis::send('transTask', $payload);
+        }
+    }
+}
\ No newline at end of file
diff --git a/app/queue/translation/service/TranslatorClient.php b/app/queue/translation/service/TranslatorClient.php
new file mode 100644
index 0000000..3abc1df
--- /dev/null
+++ b/app/queue/translation/service/TranslatorClient.php
@@ -0,0 +1,38 @@
+<?php
+namespace app\queue\translation\service;
+
+use app\queue\utils\XunfeiFanyi;
+use support\Log;
+
+class TranslatorClient
+{
+
+    // protected string $endpoint;
+    // protected string $apiKey;
+
+    // public function __construct()
+    // {
+    //     $this->endpoint = env('TRANSLATION_API_URL');
+    //     $this->apiKey   = env('TRANSLATION_API_KEY');
+    // }
+
+    /**
+     * 翻译文本
+     * @throws \RuntimeException
+     */
+    public function translate(string $text, string $from = 'cn', string $to = 'ru'): string
+    {
+        try {
+            $xunfei = new XunfeiFanyi();
+            $rst_dst = $xunfei->fanyi($text, $from, $to);
+            if ($rst_dst) {
+                return $rst_dst["trans_result"]["dst"];
+            } else {
+                return '';
+            }
+        } catch (\Throwable $e) {
+            Log::error("TranslatorClient 错误: ".$e->getMessage());
+            throw new \RuntimeException('翻译服务调用失败');
+        }
+    }
+}
diff --git a/app/queue/utils/Translat.php b/app/queue/utils/Translat.php
new file mode 100644
index 0000000..3000756
--- /dev/null
+++ b/app/queue/utils/Translat.php
@@ -0,0 +1,21 @@
+<?php
+
+namespace app\queue\utils;
+
+class Translat
+{
+    /**
+     * 从$data中提取出源文本字段，并从$data里删除它们
+     */
+    public static function extractSourceFields(array &$data,array $translat): array
+    {
+        $source = [];
+        foreach ($translat as $field) {
+            if (array_key_exists($field, $data)) {
+                $source[$field] = $data[$field];
+                unset($data[$field]);
+            }
+        }
+        return $source;
+    }
+}
\ No newline at end of file
diff --git a/app/queue/utils/XunfeiFanyi.php b/app/queue/utils/XunfeiFanyi.php
new file mode 100644
index 0000000..4fe78ab
--- /dev/null
+++ b/app/queue/utils/XunfeiFanyi.php
@@ -0,0 +1,134 @@
+<?php
+
+namespace app\queue\utils;
+
+
+class XunfeiFanyi
+{
+
+    protected $error = "";
+
+    public function tocurl($url, $header, $content)
+    {
+        $ch = curl_init();
+        if(substr($url,0,5)=='https'){
+            curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, false); // 跳过证书检查
+            curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, false);  // 从证书中检查SSL加密算法是否存在
+            curl_setopt($ch, CURLOPT_SSLVERSION, 1);
+        }
+        curl_setopt($ch, CURLOPT_RETURNTRANSFER, true);
+        curl_setopt($ch, CURLOPT_URL, $url);
+        if (is_array($header)) {
+            curl_setopt($ch, CURLOPT_HTTPHEADER, $header);
+        }
+        curl_setopt($ch, CURLOPT_POST, true);
+        if (!empty($content)) {
+            if (is_array($content)) {
+                curl_setopt($ch, CURLOPT_POSTFIELDS, http_build_query($content));
+            } else if (is_string($content)) {
+                curl_setopt($ch, CURLOPT_POSTFIELDS, $content);
+            }
+        }
+        $response = curl_exec($ch);
+        $error=curl_error($ch);
+        //var_dump($error);
+        if($error){
+            die($error);
+        }
+        $header = curl_getinfo($ch);
+        curl_close($ch);
+        $data = array('header' => $header,'body' => $response);
+        return $data;
+    }
+
+
+    public function xfyun($text = "中华人民共和国于1949年成立", $from = "cn", $to = "en") 
+    {
+		//在控制台-我的应用-机器翻译获取
+        $app_id = "3d46198c";
+		//在控制台-我的应用-机器翻译获取
+        $api_sec = "ZWY2MmUyNjJjYmFkOTFlYTVmYWVhMGYy";
+		//在控制台-我的应用-机器翻译获取
+        $api_key = "b6d805f240176ecaea85130cb5f2bca1";
+		// 机器翻译接口地址
+        $url = "https://ntrans.xfyun.cn/v2/ots";
+        //body组装
+        // $text = "中华人民共和国于1949年成立";//待翻译文本
+        $body = json_encode($this->getBody($app_id, $from, $to, $text));
+
+        // 组装http请求头
+        $date =gmdate('D, d M Y H:i:s') . ' GMT';
+
+        $digestBase64  = "SHA-256=".base64_encode(hash("sha256", $body, true));
+        $builder = sprintf("host: %s
+date: %s
+POST /v2/ots HTTP/1.1
+digest: %s", "ntrans.xfyun.cn", $date, $digestBase64);
+        // echo($builder);
+        $sha = base64_encode(hash_hmac("sha256", $builder, $api_sec, true));
+
+        $authorization = sprintf("api_key=\"%s\", algorithm=\"%s\", headers=\"%s\", signature=\"%s\"", $api_key,"hmac-sha256",
+            "host date request-line digest", $sha);
+
+        $header = [
+            "Authorization: ".$authorization,
+            'Content-Type: application/json',
+            'Accept: application/json,version=1.0',
+            'Host: ntrans.xfyun.cn',
+            'Date: ' .$date,
+            'Digest: '.$digestBase64
+        ];
+        $response = $this->tocurl($url, $header, $body);
+
+        // var_dump($response['body']);
+        return $response;
+    }
+
+
+    public function getBody($app_id, $from, $to, $text) 
+    {
+        $common_param = [
+            'app_id'   => $app_id
+        ];
+
+        $business = [
+            'from' => $from,
+            'to'   => $to,
+        ];
+
+        $data = [
+            "text" => base64_encode($text)
+        ];
+
+        return $body = [
+            'common' => $common_param,
+            'business' => $business,
+            'data' => $data
+        ];
+    }
+    
+    // 翻译
+    public function fanyi($text = "", $from = "", $to = "")
+    {
+        try {
+            $res = $this->xfyun($text, $from, $to);
+            $data = json_decode($res["body"], true);
+            if ($data["code"] === 0) {
+                return $data["data"]["result"];
+            } else {
+                $this->error = $data["message"];
+                return false;
+            }
+        } catch (\Throwable $th) {
+            $this->error = $th->getMessage();
+            return false;
+        }
+    }
+
+    // 异常
+    public function error()
+    {
+        return $this->error;
+    }
+
+}
\ No newline at end of file
diff --git a/app/ticket/controller/AttachmentController.php b/app/ticket/controller/AttachmentController.php
new file mode 100644
index 0000000..94e1724
--- /dev/null
+++ b/app/ticket/controller/AttachmentController.php
@@ -0,0 +1,11 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\TicketService;
+use support\Request;
+
+class AttachmentController extends BaseController
+{
+
+}
diff --git a/app/ticket/controller/BaseController.php b/app/ticket/controller/BaseController.php
new file mode 100644
index 0000000..732b00b
--- /dev/null
+++ b/app/ticket/controller/BaseController.php
@@ -0,0 +1,51 @@
+<?php
+
+namespace app\ticket\controller;
+
+use support\Request;
+use support\Response;
+use support\exception\BusinessException;
+use app\common\traits\ResponseTrait;
+use think\Validate;
+
+abstract class BaseController
+{
+    use ResponseTrait;
+
+    protected mixed $validator = null;
+
+    /**
+     * 验证数据
+     *
+     * @param Validate $validator 验证器实例
+     * @param array $data 待验证的数据
+     * @param string $scene 验证场景
+     * @return array 验证后的数据
+     * @throws BusinessException 验证失败时抛出业务异常
+     */
+    public function validate(Validate $validator, array $data, string $scene = ''): array
+    {
+        // 如果指定了验证场景，并且验证器支持场景方法，则设置验证场景
+        if ($scene && method_exists($validator, 'scene')) {
+            $validator->scene($scene);
+        }
+        // 执行数据验证
+        if (!$validator->check($data)) {
+            // 验证失败，抛出业务异常，异常信息为验证器返回的错误信息
+            throw new BusinessException($validator->getError());
+        }
+        // 验证成功，返回原始数据
+        return $data;
+    }
+
+    public function page($result){
+        $current = $result->currentPage();
+        $total = $result->total();
+        $size = $result->perPage();
+        $result = $result->toArray();
+        $result['current'] = $current;
+        $result['total'] = $total;
+        $result['size'] = $size;
+        return $result;
+    }
+}
\ No newline at end of file
diff --git a/app/ticket/controller/CategorieController.php b/app/ticket/controller/CategorieController.php
new file mode 100644
index 0000000..84e8bd7
--- /dev/null
+++ b/app/ticket/controller/CategorieController.php
@@ -0,0 +1,64 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\CategorieService;
+use support\Request;
+
+class CategorieController extends BaseController
+{
+    public function index(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function getAll(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->getAll($request->all());
+            return $this->success($result);
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function add(Request $request)
+    {
+        try {
+            return (new CategorieService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+
+    public function delete(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->delete($request->input('id'));
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/controller/ConversationController.php b/app/ticket/controller/ConversationController.php
new file mode 100644
index 0000000..0e1b7ec
--- /dev/null
+++ b/app/ticket/controller/ConversationController.php
@@ -0,0 +1,46 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\ConversationService;
+use support\Request;
+
+class ConversationController extends BaseController
+{
+    public function index(Request $request)
+    {
+        try {
+            $ticket_id = $request->input('ticket_id');
+            if(empty($ticket_id)){
+                return $this->error('ticket_id不能为空');
+            }
+            $result = (new ConversationService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage().$e->getLine().$e->getFile());
+        }
+    }
+    public function add(Request $request)
+    {
+        try {
+            $request->setPost('user_id', 1);
+            return (new ConversationService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+    public function edit(Request $request)
+    {
+        try {
+            $request->setPost('user_id', 1);
+            $result = (new ConversationService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/controller/TicketController.php b/app/ticket/controller/TicketController.php
new file mode 100644
index 0000000..782dc74
--- /dev/null
+++ b/app/ticket/controller/TicketController.php
@@ -0,0 +1,69 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\TicketService;
+use support\Request;
+
+class TicketController extends BaseController
+{
+
+    public function index(Request $request)
+    {
+        try {
+            $result = (new TicketService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+    public function add(Request $request)
+    {
+        try {
+            $request->setPost('user_id', 1);
+
+            return (new TicketService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $request->setPost('user_id', 1);
+            $result = (new TicketService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+    public function status(Request $request)
+    {
+        try {
+            $request->setPost('user_id', 1);
+            $result = (new TicketService())->status($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+    public function getStatus(Request $request)
+    {
+        try {
+            $result = (new TicketService())->getStatus($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+}
diff --git a/app/ticket/logic/AttachmentLogic.php b/app/ticket/logic/AttachmentLogic.php
new file mode 100644
index 0000000..b498f7e
--- /dev/null
+++ b/app/ticket/logic/AttachmentLogic.php
@@ -0,0 +1,82 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Attachment;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class AttachmentLogic
+{
+    public function adds(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                $res = Attachment::create($v);
+            }
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            $attachmentsId = [];
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                if(!empty($v['id'])){ //修改附件
+                    $attachmentId = $v['id'];
+                    $attachmentsId[] = $attachmentId;
+//                    $v_res = Attachment::update($attachmentId, $v);
+                    $v_res = Attachment::updateOrCreate(['id' => $v['id']],$v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件保存失败');
+                    }
+                } else { //新增附件
+                    unset($v['id']);
+                    $v_res = Attachment::create($v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件创建失败');
+                    }
+                    $vId = $v_res->id;
+                    $attachmentsId[] = $vId;
+                }
+            }
+
+            //删除本次没有出现的附件
+            $res = Attachment::whereNotIn('id', $attachmentsId)->where('ticket_id',$ticket_id)->delete();
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑（附件）失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}
\ No newline at end of file
diff --git a/app/ticket/logic/CategorieLogic.php b/app/ticket/logic/CategorieLogic.php
new file mode 100644
index 0000000..c11bd64
--- /dev/null
+++ b/app/ticket/logic/CategorieLogic.php
@@ -0,0 +1,66 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Categorie;
+use support\Log;
+use support\exception\BusinessException;
+
+class CategorieLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Categorie::with('translation')->where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function getAll($params)
+    {
+        $where = [];
+        $where[] = ['status', '=', 1];
+        return Categorie::with('translation')->where($where)->get();
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return Categorie::create($data);
+        } catch (\Throwable $e) {
+            Log::error('分类创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            $categorie = Categorie::updateOrCreate(['id' => $data['id']], $data);
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function delete(int $id)
+    {
+        try {
+            $categorie = Categorie::where(['id'=>$id])->delete();
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类删除失败', [
+                'id' => $id,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类删除失败，请稍后重试', 500);
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/logic/ConversationLogic.php b/app/ticket/logic/ConversationLogic.php
new file mode 100644
index 0000000..d47a709
--- /dev/null
+++ b/app/ticket/logic/ConversationLogic.php
@@ -0,0 +1,46 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Conversation;
+use support\Log;
+use support\exception\BusinessException;
+
+class ConversationLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if (!empty($params['ticket_id'])) {
+            $where['ticket_id'] = $params['ticket_id'];
+        }
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Conversation::where($where)->paginate($size, ['*'], 'page', $current);
+    }
+    public function add(array $data)
+    {
+        try {
+            return Conversation::create($data);
+        } catch (\Throwable $e) {
+            Log::error('会话创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            $conversation = Conversation::updateOrCreate(['id' => $data['id']], $data);
+            return $conversation;
+        } catch (\Throwable $e) {
+            Log::error('会话编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话编辑失败，请稍后重试', 500);
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/logic/TicketLogic.php b/app/ticket/logic/TicketLogic.php
new file mode 100644
index 0000000..e22cdb7
--- /dev/null
+++ b/app/ticket/logic/TicketLogic.php
@@ -0,0 +1,73 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if(!empty($params['categorie_id'])){
+            $where[] = ['categorie_id', '=', $params['categorie_id']];
+        }
+        if(!empty($params['status'])){
+            $where[] = ['status', '=', $params['status']];
+        }
+        $size = $params['size'];
+        $current = $params['current'];
+        return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
+    }
+    public function add(array $data)
+    {
+        $data['status'] = 1;
+        $data['code'] = self::generateSimpleTicketNo();
+        try {
+            return Ticket::create($data);
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            unset($data['code']);
+            $ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
+            return $ticket;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function find(int $id)
+    {
+        $ticket = Ticket::find($id);
+        return $ticket;
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}
\ No newline at end of file
diff --git a/app/ticket/model/Attachment.php b/app/ticket/model/Attachment.php
new file mode 100644
index 0000000..f5fc843
--- /dev/null
+++ b/app/ticket/model/Attachment.php
@@ -0,0 +1,66 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $ticket_id 工单编号
+ * @property string $user_id 分类id
+ * @property string $original_name 内容
+ * @property string $storage_path 排序
+ * @property string $mime_type 状态
+ * @property integer $file_size 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Attachment extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket_attachment';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = true;
+
+    protected $dateFormat = 'U';
+    
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'original_name',
+        'storage_path',
+        'mime_type',
+        'file_size'
+    ];
+
+    public function ticket(){
+        return $this->belongsTo(Ticket::class, 'ticket_id', 'id');
+    }
+}
diff --git a/app/ticket/model/Categorie.php b/app/ticket/model/Categorie.php
new file mode 100644
index 0000000..610c693
--- /dev/null
+++ b/app/ticket/model/Categorie.php
@@ -0,0 +1,54 @@
+<?php
+
+namespace app\ticket\model;
+
+use Illuminate\Database\Eloquent\SoftDeletes;
+use support\Model;
+
+/**
+ * ticket_categorie 工单分类表
+ * @property integer $id 主键
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ * @property string $deleted_at 删除时间
+ */
+class Categorie extends Model
+{
+    use SoftDeletes;
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'name',
+        'description',
+    ];
+
+    /**
+     * 单条翻译
+     */
+    public function translation()
+    {
+        return $this->hasOne(CategorieTranslation::class, 'categorie_id')->where('locale', locale());
+    }
+
+    /**
+     * 多条翻译
+     */
+    public function translations()
+    {
+        return $this->hasMany(CategorieTranslation::class, 'categorie_id');
+    }
+
+    public function ticket(){
+        return $this->hasOne(Ticket::class, 'categorie_id', 'id');
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/model/CategorieTranslation.php b/app/ticket/model/CategorieTranslation.php
new file mode 100644
index 0000000..6660dea
--- /dev/null
+++ b/app/ticket/model/CategorieTranslation.php
@@ -0,0 +1,35 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_categorie_translation 工单分类多语言表
+ * @property integer $id 主键
+ * @property integer $categorie_id 分类ID
+ * @property string $locale 语言
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class CategorieTranslation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie_translation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'categorie_id',
+        'locale',
+        'name',
+        'description',
+    ];
+} 
\ No newline at end of file
diff --git a/app/ticket/model/Conversation.php b/app/ticket/model/Conversation.php
new file mode 100644
index 0000000..6d63cb5
--- /dev/null
+++ b/app/ticket/model/Conversation.php
@@ -0,0 +1,33 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_conversation 工单会话表
+ * @property integer $id 主键
+ * @property integer $ticket_id 工单ID
+ * @property integer $user_id 用户ID
+ * @property string $content 会话内容
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class Conversation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_conversation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'content',
+    ];
+} 
\ No newline at end of file
diff --git a/app/ticket/model/Ticket.php b/app/ticket/model/Ticket.php
new file mode 100644
index 0000000..cf71b2a
--- /dev/null
+++ b/app/ticket/model/Ticket.php
@@ -0,0 +1,77 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $code 工单编号
+ * @property string $categorie_id 分类id
+ * @property string $content 内容
+ * @property string $sort 排序
+ * @property integer $status 状态
+ * @property string $user_id 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Ticket extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = true;
+
+    protected $dateFormat = 'U';
+
+    protected $dates = ['created_at', 'updated_at'];
+
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s', // 指定序列化格式
+        'created_at' => 'datetime:Y-m-d H:i:s', // 指定序列化格式
+    ];
+
+    protected $fillable = [
+        'code',
+        'categorie_id',
+        'content',
+        'sort',
+        'status',
+        'user_id'
+    ];
+
+    public function attachments(){
+        return $this->hasMany(Attachment::class, 'ticket_id', 'id');
+    }
+
+    public function categorie(){
+        return $this->belongsTo(Categorie::class, 'categorie_id', 'id');
+    }
+}
diff --git a/app/ticket/service/CategorieService.php b/app/ticket/service/CategorieService.php
new file mode 100644
index 0000000..d769a58
--- /dev/null
+++ b/app/ticket/service/CategorieService.php
@@ -0,0 +1,97 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\queue\translation\service\TranslationService;
+use app\queue\utils\Translat;
+use app\ticket\logic\CategorieLogic;
+use support\Db;
+use support\exception\BusinessException;
+
+class CategorieService
+{
+    public function list($params)
+    {
+        $result = (new CategorieLogic())->list($params);
+        $value=$result[0]->toArray();
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public function getAll($params)
+    {
+        $result = (new CategorieLogic())->getAll($params);
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public $translatFields = ['name'];
+
+    public function add(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->add($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $result->id,
+                $sourceLocale,
+                $traitsourceFields
+            );
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->edit($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $data['id'],
+                $sourceLocale,
+                $traitsourceFields
+            );
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function delete(int $id)
+    {
+        if(empty($id)){
+            throw new BusinessException('id不能为空');
+        }
+        try {
+            $result = (new CategorieLogic())->delete($id);
+            return $result;
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/service/ConversationService.php b/app/ticket/service/ConversationService.php
new file mode 100644
index 0000000..1716b8f
--- /dev/null
+++ b/app/ticket/service/ConversationService.php
@@ -0,0 +1,49 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\ticket\logic\ConversationLogic;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+
+class ConversationService
+{
+    public function list($params)
+    {
+        $locale = locale();
+//        $locale = 'zh';
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+//        $ticket_status = Constants::TICKET_STATUS_ZH;
+//        $params['locale'] = locale();
+        $result = (new ConversationLogic())->list($params);
+
+        $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+        foreach ($result as $key => $value) {
+            $result[$key]['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
+        }
+        return $result;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return (new ConversationLogic())->add($data);
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $result = (new ConversationLogic())->edit($data);
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+} 
\ No newline at end of file
diff --git a/app/ticket/service/TicketService.php b/app/ticket/service/TicketService.php
new file mode 100644
index 0000000..f5a0d72
--- /dev/null
+++ b/app/ticket/service/TicketService.php
@@ -0,0 +1,122 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\ticket\logic\AttachmentLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Ticket;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketService
+{
+
+    public function list($params)
+    {
+        $res = (new TicketLogic())->list($params);
+        foreach ($res as $k => &$v) {
+            $name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
+            if(isset($res[$k]['categorie'])){
+                $res[$k]['categorie']['name'] = $name;
+            }
+            if (isset($v['categorie']['translation'])){
+                unset($res[$k]['categorie']['translation']);
+            }
+            foreach ($v['attachments'] as &$attachments) {
+                $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
+            }
+        }
+        unset($v);
+        unset($attachments);
+
+        return $res;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $result = $logic->add($data);
+            if(!empty($attachment)){
+                (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
+            }
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $result = $logic->edit($data);
+
+            if(!empty($attachment)){
+                (new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
+            }
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function status(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $msg = $data['msg']??[];
+            $ticket = (new TicketLogic())->find($data['id']);
+            if(empty($ticket)){
+                throw new BusinessException('工单不存在');
+            }
+            if($data['status'] <= $ticket->status){
+                throw new BusinessException(trans('status_not_modified'));
+            }
+
+//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
+//            && empty($msg)){
+//                throw new BusinessException('提交失败');
+//            }
+
+            $ticket->status = $data['status'];
+            $result = $ticket->save();
+
+            if(!empty($msg)){
+                $conversation = [
+                    'ticket_id' => $ticket->id,
+                    'user_id' => $data['user_id'],
+                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
+                ];
+                $res = (new ConversationLogic())->add($conversation);
+            }
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function getStatus(array $data)
+    {
+        $locale = locale();
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+
+        $status = [];
+        foreach ($ticket_status as $key => $value) {
+            $status[] = ['value' => $key, 'text' => $value];
+        }
+        return $status;
+    }
+}
diff --git a/composer.json b/composer.json
index 9e2dd39..ccf259e 100644
--- a/composer.json
+++ b/composer.json
@@ -37,7 +37,11 @@
     "vlucas/phpdotenv": "^5.6",
     "firebase/php-jwt": "^6.11",
     "league/oauth2-server": "^9.2",
-    "topthink/think-validate": "^3.0"
+    "topthink/think-validate": "^3.0",
+    "shopwwi/webman-filesystem": "1.1",
+    "shopwwi/filesystem-oss": "^1.0",
+    "webman/redis-queue": "^1.3",
+    "symfony/translation": "^7.3"
   },
   "suggest": {
     "ext-event": "For better performance. "
diff --git a/composer.lock b/composer.lock
index e10e796..01843a4 100644
--- a/composer.lock
+++ b/composer.lock
@@ -4,8 +4,59 @@
         "Read more about it at https://getcomposer.org/doc/01-basic-usage.md#installing-dependencies",
         "This file is @generated automatically"
     ],
-    "content-hash": "eecf8b50860214e48bdcb8407fd40e14",
+    "content-hash": "acb636fcb8774558a04bd674f9f95f55",
     "packages": [
+        {
+            "name": "aliyuncs/oss-sdk-php",
+            "version": "v2.7.2",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/aliyun/aliyun-oss-php-sdk.git",
+                "reference": "483dd0b8bff5d47f0e4ffc99f6077a295c5ccbb5"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/aliyun/aliyun-oss-php-sdk/zipball/483dd0b8bff5d47f0e4ffc99f6077a295c5ccbb5",
+                "reference": "483dd0b8bff5d47f0e4ffc99f6077a295c5ccbb5",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "php": ">=5.3"
+            },
+            "require-dev": {
+                "php-coveralls/php-coveralls": "*",
+                "phpunit/phpunit": "*"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "OSS\\": "src/OSS"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Aliyuncs",
+                    "homepage": "http://www.aliyun.com"
+                }
+            ],
+            "description": "Aliyun OSS SDK for PHP",
+            "homepage": "http://www.aliyun.com/product/oss/",
+            "support": {
+                "issues": "https://github.com/aliyun/aliyun-oss-php-sdk/issues",
+                "source": "https://github.com/aliyun/aliyun-oss-php-sdk/tree/v2.7.2"
+            },
+            "time": "2024-10-28T10:41:12+00:00"
+        },
         {
             "name": "brick/math",
             "version": "0.13.1",
@@ -1997,6 +2048,212 @@
             },
             "time": "2024-09-04T16:06:53+00:00"
         },
+        {
+            "name": "league/flysystem",
+            "version": "3.29.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/thephpleague/flysystem.git",
+                "reference": "0adc0d9a51852e170e0028a60bd271726626d3f0"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/thephpleague/flysystem/zipball/0adc0d9a51852e170e0028a60bd271726626d3f0",
+                "reference": "0adc0d9a51852e170e0028a60bd271726626d3f0",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "league/flysystem-local": "^3.0.0",
+                "league/mime-type-detection": "^1.0.0",
+                "php": "^8.0.2"
+            },
+            "conflict": {
+                "async-aws/core": "<1.19.0",
+                "async-aws/s3": "<1.14.0",
+                "aws/aws-sdk-php": "3.209.31 || 3.210.0",
+                "guzzlehttp/guzzle": "<7.0",
+                "guzzlehttp/ringphp": "<1.1.1",
+                "phpseclib/phpseclib": "3.0.15",
+                "symfony/http-client": "<5.2"
+            },
+            "require-dev": {
+                "async-aws/s3": "^1.5 || ^2.0",
+                "async-aws/simple-s3": "^1.1 || ^2.0",
+                "aws/aws-sdk-php": "^3.295.10",
+                "composer/semver": "^3.0",
+                "ext-fileinfo": "*",
+                "ext-ftp": "*",
+                "ext-mongodb": "^1.3",
+                "ext-zip": "*",
+                "friendsofphp/php-cs-fixer": "^3.5",
+                "google/cloud-storage": "^1.23",
+                "guzzlehttp/psr7": "^2.6",
+                "microsoft/azure-storage-blob": "^1.1",
+                "mongodb/mongodb": "^1.2",
+                "phpseclib/phpseclib": "^3.0.36",
+                "phpstan/phpstan": "^1.10",
+                "phpunit/phpunit": "^9.5.11|^10.0",
+                "sabre/dav": "^4.6.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "League\\Flysystem\\": "src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Frank de Jonge",
+                    "email": "info@frankdejonge.nl"
+                }
+            ],
+            "description": "File storage abstraction for PHP",
+            "keywords": [
+                "WebDAV",
+                "aws",
+                "cloud",
+                "file",
+                "files",
+                "filesystem",
+                "filesystems",
+                "ftp",
+                "s3",
+                "sftp",
+                "storage"
+            ],
+            "support": {
+                "issues": "https://github.com/thephpleague/flysystem/issues",
+                "source": "https://github.com/thephpleague/flysystem/tree/3.29.0"
+            },
+            "time": "2024-09-29T11:59:11+00:00"
+        },
+        {
+            "name": "league/flysystem-local",
+            "version": "3.29.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/thephpleague/flysystem-local.git",
+                "reference": "e0e8d52ce4b2ed154148453d321e97c8e931bd27"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/thephpleague/flysystem-local/zipball/e0e8d52ce4b2ed154148453d321e97c8e931bd27",
+                "reference": "e0e8d52ce4b2ed154148453d321e97c8e931bd27",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "ext-fileinfo": "*",
+                "league/flysystem": "^3.0.0",
+                "league/mime-type-detection": "^1.0.0",
+                "php": "^8.0.2"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "League\\Flysystem\\Local\\": ""
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Frank de Jonge",
+                    "email": "info@frankdejonge.nl"
+                }
+            ],
+            "description": "Local filesystem adapter for Flysystem.",
+            "keywords": [
+                "Flysystem",
+                "file",
+                "files",
+                "filesystem",
+                "local"
+            ],
+            "support": {
+                "source": "https://github.com/thephpleague/flysystem-local/tree/3.29.0"
+            },
+            "time": "2024-08-09T21:24:39+00:00"
+        },
+        {
+            "name": "league/mime-type-detection",
+            "version": "1.15.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/thephpleague/mime-type-detection.git",
+                "reference": "ce0f4d1e8a6f4eb0ddff33f57c69c50fd09f4301"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/thephpleague/mime-type-detection/zipball/ce0f4d1e8a6f4eb0ddff33f57c69c50fd09f4301",
+                "reference": "ce0f4d1e8a6f4eb0ddff33f57c69c50fd09f4301",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "ext-fileinfo": "*",
+                "php": "^7.4 || ^8.0"
+            },
+            "require-dev": {
+                "friendsofphp/php-cs-fixer": "^3.2",
+                "phpstan/phpstan": "^0.12.68",
+                "phpunit/phpunit": "^8.5.8 || ^9.3 || ^10.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "League\\MimeTypeDetection\\": "src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Frank de Jonge",
+                    "email": "info@frankdejonge.nl"
+                }
+            ],
+            "description": "Mime-type detection for Flysystem",
+            "support": {
+                "issues": "https://github.com/thephpleague/mime-type-detection/issues",
+                "source": "https://github.com/thephpleague/mime-type-detection/tree/1.15.0"
+            },
+            "funding": [
+                {
+                    "url": "https://github.com/frankdejonge",
+                    "type": "github"
+                },
+                {
+                    "url": "https://tidelift.com/funding/github/packagist/league/flysystem",
+                    "type": "tidelift"
+                }
+            ],
+            "time": "2024-01-28T23:22:08+00:00"
+        },
         {
             "name": "league/oauth2-server",
             "version": "9.2.0",
@@ -3267,6 +3524,124 @@
             },
             "time": "2019-03-08T08:55:37+00:00"
         },
+        {
+            "name": "shopwwi/filesystem-oss",
+            "version": "v1.0.3",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/shopwwi/filesystem-oss.git",
+                "reference": "85cb385d1a5d11ca3c22bc485a7b18c588fe7645"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/shopwwi/filesystem-oss/zipball/85cb385d1a5d11ca3c22bc485a7b18c588fe7645",
+                "reference": "85cb385d1a5d11ca3c22bc485a7b18c588fe7645",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "aliyuncs/oss-sdk-php": "^2.4",
+                "league/flysystem": "^2.1|^3.0",
+                "php": ">=7.3"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-master": "1.x-dev"
+                }
+            },
+            "autoload": {
+                "psr-4": {
+                    "Shopwwi\\FilesystemOss\\": "src/"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Tycoon Song",
+                    "email": "8988354@qq.com"
+                }
+            ],
+            "description": "AliYun OSS adapter for flysystem V2. aliyuncs/oss-sdk-php ~2.4",
+            "homepage": "https://github.com/phcent/filesystem-oss",
+            "keywords": [
+                "Flysystem",
+                "aliyun-oss",
+                "flysystem-aliyun-oss"
+            ],
+            "support": {
+                "issues": "https://github.com/shopwwi/filesystem-oss/issues",
+                "source": "https://github.com/shopwwi/filesystem-oss/tree/v1.0.3"
+            },
+            "time": "2022-10-01T03:00:18+00:00"
+        },
+        {
+            "name": "shopwwi/webman-filesystem",
+            "version": "v1.1.0",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/shopwwi/webman-filesystem.git",
+                "reference": "26ac82515d3787943573c50d1a6f0ca339f0d3d4"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/shopwwi/webman-filesystem/zipball/26ac82515d3787943573c50d1a6f0ca339f0d3d4",
+                "reference": "26ac82515d3787943573c50d1a6f0ca339f0d3d4",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "league/flysystem": "^2.3|^3.0",
+                "php": ">=7.2"
+            },
+            "type": "library",
+            "extra": {
+                "branch-alias": {
+                    "dev-master": "1.x-dev"
+                }
+            },
+            "autoload": {
+                "psr-4": {
+                    "Shopwwi\\WebmanFilesystem\\": "src/"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "authors": [
+                {
+                    "name": "Tycoon Song",
+                    "email": "8988354@qq.com"
+                }
+            ],
+            "description": "Flysystem V2 adapter for the webman",
+            "keywords": [
+                "cos",
+                "filesystem",
+                "oss",
+                "qiniu",
+                "webman"
+            ],
+            "support": {
+                "issues": "https://github.com/shopwwi/webman-filesystem/issues",
+                "source": "https://github.com/shopwwi/webman-filesystem/tree/v1.1.0"
+            },
+            "time": "2024-01-21T08:03:36+00:00"
+        },
         {
             "name": "symfony/cache",
             "version": "v7.3.0",
@@ -4990,7 +5365,13 @@
                 "type": "zip",
                 "url": "https://api.github.com/repos/symfony/translation/zipball/4aba29076a29a3aa667e09b791e5f868973a8667",
                 "reference": "4aba29076a29a3aa667e09b791e5f868973a8667",
-                "shasum": ""
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
             },
             "require": {
                 "php": ">=8.2",
@@ -5772,6 +6153,43 @@
             },
             "time": "2025-03-14T03:52:14+00:00"
         },
+        {
+            "name": "webman/redis-queue",
+            "version": "v1.3.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/webman-php/redis-queue.git",
+                "reference": "6fd491b19acb006d60931724aa2577a046ccb612"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/webman-php/redis-queue/zipball/6fd491b19acb006d60931724aa2577a046ccb612",
+                "reference": "6fd491b19acb006d60931724aa2577a046ccb612",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "workerman/redis-queue": "^1.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Webman\\RedisQueue\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "description": "Redis message queue plugin for webman.",
+            "support": {
+                "issues": "https://github.com/webman-php/redis-queue/issues",
+                "source": "https://github.com/webman-php/redis-queue/tree/v1.3.1"
+            },
+            "time": "2024-02-28T07:21:52+00:00"
+        },
         {
             "name": "workerman/coroutine",
             "version": "v1.1.3",
@@ -5811,6 +6229,90 @@
             },
             "time": "2025-02-17T03:34:21+00:00"
         },
+        {
+            "name": "workerman/redis",
+            "version": "v2.0.4",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/walkor/redis.git",
+                "reference": "82b398c5bdd5d683a3458aaf645b159b7b39b84e"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/walkor/redis/zipball/82b398c5bdd5d683a3458aaf645b159b7b39b84e",
+                "reference": "82b398c5bdd5d683a3458aaf645b159b7b39b84e",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "php": ">=7",
+                "workerman/workerman": "^4.1.0||^5.0.0"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Workerman\\Redis\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "homepage": "http://www.workerman.net",
+            "support": {
+                "issues": "https://github.com/walkor/redis/issues",
+                "source": "https://github.com/walkor/redis/tree/v2.0.4"
+            },
+            "time": "2025-04-05T07:45:12+00:00"
+        },
+        {
+            "name": "workerman/redis-queue",
+            "version": "v1.2.1",
+            "source": {
+                "type": "git",
+                "url": "https://github.com/walkor/redis-queue.git",
+                "reference": "75dbf7ed2ea228c45dc0df82c0fea35879b715d0"
+            },
+            "dist": {
+                "type": "zip",
+                "url": "https://api.github.com/repos/walkor/redis-queue/zipball/75dbf7ed2ea228c45dc0df82c0fea35879b715d0",
+                "reference": "75dbf7ed2ea228c45dc0df82c0fea35879b715d0",
+                "shasum": "",
+                "mirrors": [
+                    {
+                        "url": "https://mirrors.aliyun.com/composer/dists/%package%/%reference%.%type%",
+                        "preferred": true
+                    }
+                ]
+            },
+            "require": {
+                "php": ">=7.0",
+                "workerman/redis": "^1.0||^2.0",
+                "workerman/workerman": ">=4.0.20"
+            },
+            "type": "library",
+            "autoload": {
+                "psr-4": {
+                    "Workerman\\RedisQueue\\": "./src"
+                }
+            },
+            "notification-url": "https://packagist.org/downloads/",
+            "license": [
+                "MIT"
+            ],
+            "description": "Message queue system written in PHP based on workerman and backed by Redis.",
+            "homepage": "http://www.workerman.net",
+            "support": {
+                "issues": "https://github.com/walkor/redis-queue/issues",
+                "source": "https://github.com/walkor/redis-queue/tree/v1.2.1"
+            },
+            "time": "2025-01-02T09:21:45+00:00"
+        },
         {
             "name": "workerman/webman-framework",
             "version": "v2.1.2",
diff --git a/config/constants/Constants.php b/config/constants/Constants.php
new file mode 100644
index 0000000..1e77a2b
--- /dev/null
+++ b/config/constants/Constants.php
@@ -0,0 +1,37 @@
+<?php
+namespace config\constants;
+
+class Constants
+{
+    //工单状态
+    public const TICKET_STATUS = [
+        'PENDING' => 1, // 待受理
+        'PROCESS' => 2, //处理中
+        'CONFIRM' => 3, // 待确认
+        'FINISH' => 4,  // 已完成
+        'REJECTED' => 5, // 已驳回
+    ];
+
+    public const TICKET_STATUS_ZH = [
+        self::TICKET_STATUS['PENDING'] => '待受理',
+        self::TICKET_STATUS['PROCESS'] => '处理中',
+        self::TICKET_STATUS['CONFIRM'] => '待确认',
+        self::TICKET_STATUS['FINISH'] => '已完成',
+        self::TICKET_STATUS['REJECTED'] => '关闭',
+    ];
+    public const TICKET_STATUS_EN = [
+        self::TICKET_STATUS['PENDING'] => 'Pending acceptance',
+        self::TICKET_STATUS['PROCESS'] => 'Processing',
+        self::TICKET_STATUS['CONFIRM'] => 'To be confirmed',
+        self::TICKET_STATUS['FINISH'] => 'Completed',
+        self::TICKET_STATUS['REJECTED'] => 'close',
+    ];
+    public const TICKET_STATUS_RU = [
+        self::TICKET_STATUS['PENDING'] => 'Подлежит рассмотрению',
+        self::TICKET_STATUS['PROCESS'] => 'В процессе обработки',
+        self::TICKET_STATUS['CONFIRM'] => 'Подлежит подтверждению',
+        self::TICKET_STATUS['FINISH'] => 'Завершено',
+        self::TICKET_STATUS['REJECTED'] => 'Закрыть',
+    ];
+
+}
\ No newline at end of file
diff --git a/config/middleware.php b/config/middleware.php
index 8e964ed..01e8367 100644
--- a/config/middleware.php
+++ b/config/middleware.php
@@ -12,4 +12,8 @@
  * @license   http://www.opensource.org/licenses/mit-license.php MIT License
  */
 
-return [];
\ No newline at end of file
+return [
+    '' => [
+        app\middleware\AccessControl::class
+    ],
+];
\ No newline at end of file
diff --git a/config/plugin/shopwwi/filesystem/app.php b/config/plugin/shopwwi/filesystem/app.php
new file mode 100644
index 0000000..f1c74b7
--- /dev/null
+++ b/config/plugin/shopwwi/filesystem/app.php
@@ -0,0 +1,116 @@
+<?php
+/**
+ *-------------------------------------------------------------------------p*
+ * 配置文件
+ *-------------------------------------------------------------------------h*
+ * @copyright  Copyright (c) 2015-2022 Shopwwi Inc. (http://www.shopwwi.com)
+ *-------------------------------------------------------------------------c*
+ * @license    http://www.shopwwi.com        s h o p w w i . c o m
+ *-------------------------------------------------------------------------e*
+ * @link       http://www.shopwwi.com by 象讯科技 phcent.com
+ *-------------------------------------------------------------------------n*
+ * @since      shopwwi象讯·PHP商城系统Pro
+ *-------------------------------------------------------------------------t*
+ */
+
+return [
+    'enable' => true,
+    'default' => 'local',
+    'max_size' => 1024 * 1024 * 10, //单个文件大小10M
+    'ext_yes' => [], //允许上传文件类型 为空则为允许所有
+    'ext_no' => [], // 不允许上传文件类型 为空则不限制
+    'storage' => [
+        'public' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\LocalAdapterFactory::class,
+            'root' => public_path(),
+            'url' => '//127.0.0.1:8787' // 静态文件访问域名
+        ],
+        'local' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\LocalAdapterFactory::class,
+            'root' => runtime_path(),
+            'url' => '//127.0.0.1:8787' // 静态文件访问域名
+        ],
+        'ftp' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\FtpAdapterFactory::class,
+            'host' => 'ftp.example.com',
+            'username' => 'username',
+            'password' => 'password',
+            'url' => '' // 静态文件访问域名
+            // 'port' => 21,
+            // 'root' => '/path/to/root',
+            // 'passive' => true,
+            // 'ssl' => true,
+            // 'timeout' => 30,
+            // 'ignorePassiveAddress' => false,
+            // 'timestampsOnUnixListingsEnabled' => true,
+        ],
+        'memory' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\MemoryAdapterFactory::class,
+        ],
+        's3' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\S3AdapterFactory::class,
+            'credentials' => [
+                'key' => 'S3_KEY',
+                'secret' => 'S3_SECRET',
+            ],
+            'region' => 'S3_REGION',
+            'version' => 'latest',
+            'bucket_endpoint' => false,
+            'use_path_style_endpoint' => false,
+            'endpoint' => 'S3_ENDPOINT',
+            'bucket_name' => 'S3_BUCKET',
+            'url' => '' // 静态文件访问域名
+        ],
+        'minio' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\S3AdapterFactory::class,
+            'credentials' => [
+                'key' => 'S3_KEY',
+                'secret' => 'S3_SECRET',
+            ],
+            'region' => 'S3_REGION',
+            'version' => 'latest',
+            'bucket_endpoint' => false,
+            'use_path_style_endpoint' => true,
+            'endpoint' => 'S3_ENDPOINT',
+            'bucket_name' => 'S3_BUCKET',
+            'url' => '' // 静态文件访问域名
+        ],
+        'oss' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\AliyunOssAdapterFactory::class,
+            'accessId' => getenv('OSS_ACCESSID'),
+            'accessSecret' => getenv('OSS_ACCESSSECRET'),
+            'bucket' => getenv('OSS_BUCKET'),
+            'endpoint' => getenv('OSS_ENDPOINT'),
+            'url' => getenv('OSS_STATIC_URL'), // 静态文件访问域名
+            // 'timeout' => 3600,
+            // 'connectTimeout' => 10,
+            // 'isCName' => false,
+            // 'token' => null,
+            // 'proxy' => null,
+        ],
+        'qiniu' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\QiniuAdapterFactory::class,
+            'accessKey' => 'QINIU_ACCESS_KEY',
+            'secretKey' => 'QINIU_SECRET_KEY',
+            'bucket' => 'QINIU_BUCKET',
+            'domain' => 'QINBIU_DOMAIN',
+            'url' => '' // 静态文件访问域名
+        ],
+        'cos' => [
+            'driver' => \Shopwwi\WebmanFilesystem\Adapter\CosAdapterFactory::class,
+            'region' => 'COS_REGION',
+            'app_id' => 'COS_APPID',
+            'secret_id' => 'COS_SECRET_ID',
+            'secret_key' => 'COS_SECRET_KEY',
+            // 可选，如果 bucket 为私有访问请打开此项
+            // 'signed_url' => false,
+            'bucket' => 'COS_BUCKET',
+            'read_from_cdn' => false,
+            'url' => '' // 静态文件访问域名
+            // 'timeout' => 60,
+            // 'connect_timeout' => 60,
+            // 'cdn' => '',
+            // 'scheme' => 'https',
+        ],
+    ],
+];
\ No newline at end of file
diff --git a/config/plugin/webman/redis-queue/app.php b/config/plugin/webman/redis-queue/app.php
new file mode 100644
index 0000000..8f9c426
--- /dev/null
+++ b/config/plugin/webman/redis-queue/app.php
@@ -0,0 +1,4 @@
+<?php
+return [
+    'enable' => true,
+];
\ No newline at end of file
diff --git a/config/plugin/webman/redis-queue/command.php b/config/plugin/webman/redis-queue/command.php
new file mode 100644
index 0000000..8bfe2a1
--- /dev/null
+++ b/config/plugin/webman/redis-queue/command.php
@@ -0,0 +1,7 @@
+<?php
+
+use Webman\RedisQueue\Command\MakeConsumerCommand;
+
+return [
+    MakeConsumerCommand::class
+];
\ No newline at end of file
diff --git a/config/plugin/webman/redis-queue/log.php b/config/plugin/webman/redis-queue/log.php
new file mode 100644
index 0000000..36e12a9
--- /dev/null
+++ b/config/plugin/webman/redis-queue/log.php
@@ -0,0 +1,32 @@
+<?php
+/**
+ * This file is part of webman.
+ *
+ * Licensed under The MIT License
+ * For full copyright and license information, please see the MIT-LICENSE.txt
+ * Redistributions of files must retain the above copyright notice.
+ *
+ * @author    walkor<walkor@workerman.net>
+ * @copyright walkor<walkor@workerman.net>
+ * @link      http://www.workerman.net/
+ * @license   http://www.opensource.org/licenses/mit-license.php MIT License
+ */
+
+return [
+    'default' => [
+        'handlers' => [
+            [
+                'class' => Monolog\Handler\RotatingFileHandler::class,
+                'constructor' => [
+                    runtime_path() . '/logs/redis-queue/queue.log',
+                    7, //$maxFiles
+                    Monolog\Logger::DEBUG,
+                ],
+                'formatter' => [
+                    'class' => Monolog\Formatter\LineFormatter::class,
+                    'constructor' => [null, 'Y-m-d H:i:s', true],
+                ],
+            ]
+        ],
+    ]
+];
diff --git a/config/plugin/webman/redis-queue/process.php b/config/plugin/webman/redis-queue/process.php
new file mode 100644
index 0000000..9fac733
--- /dev/null
+++ b/config/plugin/webman/redis-queue/process.php
@@ -0,0 +1,12 @@
+<?php
+return [
+    'consumer'  => [
+        'handler'     => Webman\RedisQueue\Process\Consumer::class,
+        'count'       => getenv('REDIS_QUEUE_PROCESS_COUNT'), // 可以设置多进程同时消费
+        'constructor' => [
+            // 消费者类目录
+            // 'consumer_dir' => app_path() . '/queue/redis'
+            'consumer_dir' => app_path() . getenv('REDIS_QUEUE_CONSUMER_DIR')
+        ]
+    ]
+];
\ No newline at end of file
diff --git a/config/plugin/webman/redis-queue/redis.php b/config/plugin/webman/redis-queue/redis.php
new file mode 100644
index 0000000..420914d
--- /dev/null
+++ b/config/plugin/webman/redis-queue/redis.php
@@ -0,0 +1,22 @@
+<?php
+return [
+    'default' => [
+//        'host' => 'redis://127.0.0.1:6379',
+        'host' => getenv('REDIS_QUEUE_HOST'),
+        'options' => [
+            'auth' => getenv('REDIS_QUEUE_AUTH'), // 密码，字符串类型，可选参数
+            'db' => getenv('REDIS_QUEUE_DB'), // 数据库
+            'prefix' => getenv('REDIS_QUEUE_PREFIX'), // key 前缀
+            'max_attempts'  => getenv('REDIS_QUEUE_MAX_ATTEMPTS'), // 消费失败后，重试次数
+            'retry_seconds' => getenv('REDIS_QUEUE_RETRY_SECONDS'), // 重试间隔，单位秒
+        ],
+        // Connection pool, supports only Swoole or Swow drivers.
+        'pool' => [
+            'max_connections' => 5,
+            'min_connections' => 1,
+            'wait_timeout' => 3,
+            'idle_timeout' => 60,
+            'heartbeat_interval' => 50,
+        ]
+    ],
+];
diff --git a/config/route.php b/config/route.php
index 8870d47..6d7ce98 100644
--- a/config/route.php
+++ b/config/route.php
@@ -31,4 +31,31 @@ Route::group('/common', function () {
         Route::post('/login', [app\common\controller\AuthController::class, 'login']);
         Route::post('/register', [app\common\controller\AuthController::class, 'register']);
     });
-});
\ No newline at end of file
+});
+
+
+Route::group('/ticket', function () {
+    //工单
+    Route::any('/ticket/add', [app\ticket\controller\TicketController::class, 'add']);
+    Route::any('/ticket/edit', [app\ticket\controller\TicketController::class, 'edit']);
+    Route::any('/ticket/list', [app\ticket\controller\TicketController::class, 'index']);
+    Route::any('/ticket/status', [app\ticket\controller\TicketController::class, 'status']);
+    Route::any('/ticket/getStatus', [app\ticket\controller\TicketController::class, 'getStatus']);
+
+    Route::any('/upload', [app\common\controller\UploadController::class, 'uploadFile']);
+    Route::any('/upload/image', [app\common\controller\UploadController::class, 'uploadImage']);
+
+    //工单沟通记录
+    Route::any('/conversation/add', [app\ticket\controller\ConversationController::class, 'add']);
+    Route::any('/conversation/edit', [app\ticket\controller\ConversationController::class, 'edit']);
+    Route::any('/conversation/list', [app\ticket\controller\ConversationController::class, 'index']);
+
+    //工单分类
+    Route::any('/categorie/add', [app\ticket\controller\CategorieController::class, 'add']);
+    Route::any('/categorie/edit', [app\ticket\controller\CategorieController::class, 'edit']);
+    Route::any('/categorie/list', [app\ticket\controller\CategorieController::class, 'index']);
+    Route::any('/categorie/getAll', [app\ticket\controller\CategorieController::class, 'getAll']);
+    Route::any('/categorie/delete', [app\ticket\controller\CategorieController::class, 'delete']);
+
+});
+
diff --git a/resource/translations/ar/messages.php b/resource/translations/ar/messages.php
new file mode 100644
index 0000000..a701f87
--- /dev/null
+++ b/resource/translations/ar/messages.php
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'الدولة لا يمكن تعديلها عكسيا',
+];
\ No newline at end of file
diff --git a/resource/translations/en/messages.php b/resource/translations/en/messages.php
new file mode 100644
index 0000000..c676eb2
--- /dev/null
+++ b/resource/translations/en/messages.php
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'The status cannot be reversed for modification',
+];
\ No newline at end of file
diff --git a/resource/translations/ru/messages.php b/resource/translations/ru/messages.php
new file mode 100644
index 0000000..96ab3a4
--- /dev/null
+++ b/resource/translations/ru/messages.php
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => 'Статус не может быть изменен в обратном направлении',
+];
\ No newline at end of file
diff --git a/resource/translations/zh/messages.php b/resource/translations/zh/messages.php
new file mode 100644
index 0000000..229d7ee
--- /dev/null
+++ b/resource/translations/zh/messages.php
@@ -0,0 +1,5 @@
+<?php
+
+return [
+    'status_not_modified' => '状态不能逆向修改',
+];
\ No newline at end of file