diff --git a/app/crm/service/CustomerService.php b/app/crm/service/CustomerService.php
index e6e94c4..2e0481a 100644
--- a/app/crm/service/CustomerService.php
+++ b/app/crm/service/CustomerService.php
@@ -6,6 +6,7 @@ use app\common\model\Corp;
 use app\common\model\CustomerAudit;
 use app\common\model\InquiryLog;
 use app\common\model\User;
+use app\common\service\OssService;
 use app\common\traits\crud\CrudServiceTrait;
 use app\crm\logic\CustomerLogic;
 use app\crm\model\Channel;
@@ -377,9 +378,36 @@ class CustomerService
             }
         }
 
+        // WhatsApp导入截图：desc_collect 里的 OSS 对象键 -> 带签名 <img>（前端 v-html 渲染）
+        $customer['desc_collect'] = self::signScreenshotImages((string)($customer['desc_collect'] ?? ''));
+
         return $customer;
     }
 
+    /**
+     * 将 desc_collect 中 crm_whatsapp 截图的 OSS 对象键替换为带签名的 <img> 标签。
+     * 键按原文匹配签名（历史记录为双斜杠键，对象即存于该键，不可归一）。
+     */
+    private static function signScreenshotImages(string $desc): string
+    {
+        if ($desc === '' || strpos($desc, 'crm_whatsapp/') === false) {
+            return $desc;
+        }
+        return preg_replace_callback(
+            '/([A-Za-z0-9_\-]+(?:\/[A-Za-z0-9_\-]+)*\/+crm_whatsapp\/[A-Za-z0-9_\-\.]+\.(?:png|jpe?g|webp))/',
+            function ($m) {
+                try {
+                    $url = (new OssService())->generatePrivateUrl($m[1], 7 * 86400);
+                    return '<img src="' . htmlspecialchars($url, ENT_QUOTES) . '" '
+                         . 'style="max-width:100%;height:auto;display:block;margin:4px 0" />';
+                } catch (\Throwable $e) {
+                    return $m[0];
+                }
+            },
+            $desc
+        );
+    }
+
 
     public function detail($params)
     {