From 11209c649cf639c9eba51ceeb0133cce0f670645 Mon Sep 17 00:00:00 2001
From: "WIN-C27C5MSVTPO\\16961" <1696136552@qq.com>
Date: Fri, 8 Aug 2025 09:38:02 +0800
Subject: [PATCH 1/3] =?UTF-8?q?=E5=B7=A5=E5=8D=95=E9=99=84=E4=BB=B6?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 app/ticket/service/ConversationService.php | 8 ++++++++
 1 file changed, 8 insertions(+)

diff --git a/app/ticket/service/ConversationService.php b/app/ticket/service/ConversationService.php
index 1716b8f..80e871c 100644
--- a/app/ticket/service/ConversationService.php
+++ b/app/ticket/service/ConversationService.php
@@ -2,6 +2,7 @@
 
 namespace app\ticket\service;
 
+use app\common\service\OssService;
 use app\ticket\logic\ConversationLogic;
 use config\constants\Constants;
 use support\Db;
@@ -19,8 +20,13 @@ class ConversationService
         $result = (new ConversationLogic())->list($params);
 
         $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+        $ossservice = new OssService();
         foreach ($result as $key => $value) {
             $result[$key]['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
+            $result[$key]['attachment'] = explode(",", $value['attachment']);
+            foreach ($result[$key]['attachment'] as $k => $attachment) {
+                $result[$key]['attachment_full'][$k] = (!empty($attachment))?$ossservice->generatePrivateUrl($attachment):'';
+            }
         }
         return $result;
     }
@@ -28,6 +34,7 @@ class ConversationService
     public function add(array $data)
     {
         try {
+            $data['attachment'] = implode(",", $data['attachment']);
             return (new ConversationLogic())->add($data);
         } catch (\Throwable $e) {
             throw $e;
@@ -38,6 +45,7 @@ class ConversationService
     {
         try {
             Db::beginTransaction();
+            $data['attachment'] = implode(",", $data['attachment']);
             $result = (new ConversationLogic())->edit($data);
             Db::commit();
             return $result;

From b3f398111209be591154ecf96a0f62072363a2fa Mon Sep 17 00:00:00 2001
From: "WIN-C27C5MSVTPO\\16961" <1696136552@qq.com>
Date: Fri, 8 Aug 2025 14:12:31 +0800
Subject: [PATCH 2/3] =?UTF-8?q?=E5=B7=A5=E5=8D=95=E4=BF=AE=E5=A4=8D?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 app/ticket/service/TicketService.php | 3 ++-
 1 file changed, 2 insertions(+), 1 deletion(-)

diff --git a/app/ticket/service/TicketService.php b/app/ticket/service/TicketService.php
index e225dec..7f74902 100644
--- a/app/ticket/service/TicketService.php
+++ b/app/ticket/service/TicketService.php
@@ -45,9 +45,10 @@ class TicketService
                 (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
             }
 
+            $cleanContent = trim(preg_replace('/\s+/', ' ', strip_tags($data['content'] ?? '')));
             $conversation = [
                 'ticket_id' => $result->id,
-                'content' => $data['content'],
+                'content' => $cleanContent,
                 'user_id' => $data['user_id'],
             ];
             (new ConversationService())->add($conversation);

From f845d1050fc734a3eaee31ac9f8202e4c27f1ede Mon Sep 17 00:00:00 2001
From: "WIN-C27C5MSVTPO\\16961" <1696136552@qq.com>
Date: Mon, 11 Aug 2025 09:40:21 +0800
Subject: [PATCH 3/3] =?UTF-8?q?=E5=B7=A5=E5=8D=95=E7=94=A8=E6=88=B7?=
 =?UTF-8?q?=E5=90=8D?=
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: 8bit

---
 app/ticket/service/TicketService.php | 4 ++++
 1 file changed, 4 insertions(+)

diff --git a/app/ticket/service/TicketService.php b/app/ticket/service/TicketService.php
index 7f74902..8851914 100644
--- a/app/ticket/service/TicketService.php
+++ b/app/ticket/service/TicketService.php
@@ -2,6 +2,7 @@
 
 namespace app\ticket\service;
 
+use app\common\model\User;
 use app\ticket\logic\AttachmentLogic;
 use app\ticket\logic\ConversationLogic;
 use app\ticket\logic\TicketLogic;
@@ -28,6 +29,8 @@ class TicketService
             foreach ($v['attachments'] as &$attachments) {
                 $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
             }
+
+            $res[$k]['user_name'] = User::where('id', $v['user_id'])->value('name');
         }
         unset($v);
         unset($attachments);
@@ -50,6 +53,7 @@ class TicketService
                 'ticket_id' => $result->id,
                 'content' => $cleanContent,
                 'user_id' => $data['user_id'],
+                'attachment' => implode(",", $data['attachment']),
             ];
             (new ConversationService())->add($conversation);