diff --git a/app/common/utils/scaffold/templates/workOrder.stub b/app/common/utils/scaffold/templates/workOrder.stub
index c7b6ab0..9f592dd 100644
--- a/app/common/utils/scaffold/templates/workOrder.stub
+++ b/app/common/utils/scaffold/templates/workOrder.stub
@@ -80,6 +80,7 @@
                     <li>工单编号：{{code}}</li>
                     <li>工单分类：{{category}}</li>
                     <li>问题描述：{{content}}</li>
+                    {{reply}}
                 </ul>
                 
                 <p>请点击下方按钮立即查看详情：</p>
diff --git a/app/ticket/logic/CategorieLogic.php b/app/ticket/logic/CategorieLogic.php
index c11bd64..7eefaed 100644
--- a/app/ticket/logic/CategorieLogic.php
+++ b/app/ticket/logic/CategorieLogic.php
@@ -23,6 +23,14 @@ class CategorieLogic
         return Categorie::with('translation')->where($where)->get();
     }
 
+    public function find($id)
+    {
+        return Categorie::with(['translation' =>    function ($query) {
+            $query->where('locale', locale());
+        }])->where('status', 1)
+            ->find($id);
+    }
+
     public function add(array $data)
     {
         try {
diff --git a/app/ticket/logic/ConversationLogic.php b/app/ticket/logic/ConversationLogic.php
index d47a709..53a5a18 100644
--- a/app/ticket/logic/ConversationLogic.php
+++ b/app/ticket/logic/ConversationLogic.php
@@ -18,6 +18,7 @@ class ConversationLogic
         $current = $params['current'] ?? 1;
         return Conversation::where($where)->paginate($size, ['*'], 'page', $current);
     }
+
     public function add(array $data)
     {
         try {
@@ -43,4 +44,17 @@ class ConversationLogic
             throw new BusinessException('会话编辑失败，请稍后重试', 500);
         }
     }
+
+    /**
+     * 获取工单最新一条记录
+     * @param array $data
+     * @return Conversation|\Illuminate\Database\Eloquent\Model|object|null
+     */
+    public function firstByTicket(int $ticketId)
+    {
+        $conversation = Conversation::where('ticket_id',$ticketId)
+            ->orderBy('id','desc')
+            ->first();
+        return $conversation;
+    }
 } 
\ No newline at end of file
diff --git a/app/ticket/service/ConversationService.php b/app/ticket/service/ConversationService.php
index c9cbd17..4417284 100644
--- a/app/ticket/service/ConversationService.php
+++ b/app/ticket/service/ConversationService.php
@@ -4,7 +4,10 @@ namespace app\ticket\service;
 
 use app\common\model\User;
 use app\common\service\OssService;
+use app\ticket\logic\CategorieLogic;
 use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Conversation;
 use config\constants\Constants;
 use support\Db;
 use support\exception\BusinessException;
@@ -44,6 +47,42 @@ class ConversationService
             if (empty($data['content'])) {
                 throw new BusinessException('消息内容不能为空');
             }
+
+            $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+            $ticket = (new TicketLogic())->find($data['ticket_id']);
+            $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
+            $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+
+            $notice = [
+                'code' => $ticket['code'],
+                'category' => $categorieName,
+                'content' => $data['content'],
+                'reply' => '',
+            ];
+            //$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
+            $emailDefault = 'tuotuo@hnxinyouhe.com'; //范彩凤
+            if (empty($conversation)) {
+                $email = $emailDefault;
+            }else{
+                $tiket = (new TicketLogic)->find($conversation['ticket_id']);
+                if($data['user_id'] != $tiket['user_id']){
+                    $email = User::find($tiket['user_id'])->value('email');
+                }else{
+                    $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
+                        ->where('user_id', '!=', $data['user_id'])
+                        ->orderBy('id', 'desc')
+                        ->first();
+
+                    $email = (!empty($conversationLast['user_id']))?User::find($conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
+                }
+                $notice['content'] = $tiket['content'];
+                $notice['reply'] = '<li>最新回复：' . $data['content'] . '</li>';
+            }
+            \app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
+
+            unset($data['categorie_id']);
+            unset($data['code']);
+
             return (new ConversationLogic())->add($data);
         } catch (\Throwable $e) {
             throw $e;
diff --git a/app/ticket/service/TicketService.php b/app/ticket/service/TicketService.php
index 5d451be..d12c4e7 100644
--- a/app/ticket/service/TicketService.php
+++ b/app/ticket/service/TicketService.php
@@ -45,6 +45,7 @@ class TicketService
         try {
             $attachment = $data['attachment']??[];
             $logic = new TicketLogic();
+            $data['code'] = $logic::generateSimpleTicketNo();
             $result = $logic->add($data);
             if(!empty($attachment)){
                 (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
@@ -53,6 +54,8 @@ class TicketService
             $cleanContent = trim(preg_replace('/\s+/', ' ', strip_tags($data['content'] ?? '')));
             $conversation = [
                 'ticket_id' => $result->id,
+                'categorie_id' => $data['categorie_id'],
+                'code' => $data['code'],
                 'content' => $cleanContent,
                 'user_id' => $data['user_id'],
                 'attachment' => $data['attachment'],