工单沟通记录

2025-07-03 15:28:19 +08:00
parent 78447737ea
commit 8d36ffe13b
9 changed files with 300 additions and 1 deletions
@@ -0,0 +1,50 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\ticket\logic\ConversationLogic;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+
+class ConversationService
+{
+    public function list($params)
+    {
+//        $locale = locale();
+        $locale = 'zh';
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+//        $ticket_status = Constants::TICKET_STATUS_ZH;
+//        $params['locale'] = locale();
+        $result = (new ConversationLogic())->list($params);
+
+        $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+        foreach ($result as $key => $value) {
+            $result[$key]['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
+        }
+        return $result;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return (new ConversationLogic())->add($data);
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $result = (new ConversationLogic())->edit($data);
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+}