工单沟通记录

2025-07-03 15:28:19 +08:00
parent 78447737ea
commit 8d36ffe13b
9 changed files with 300 additions and 1 deletions
@@ -3,14 +3,17 @@
 namespace app\ticket\service;

 use app\ticket\logic\AttachmentLogic;
+use app\ticket\logic\ConversationLogic;
 use app\ticket\logic\TicketLogic;
 use app\ticket\model\Ticket;
+use config\constants\Constants;
 use support\Db;
 use support\exception\BusinessException;
 use support\Log;

 class TicketService
 {
+
    public function list($params)
    {
        $res = (new TicketLogic())->list($params);
@@ -51,4 +54,49 @@ class TicketService
            throw $e;
        }
    }
+
+    public function status(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $msg = $data['msg']??[];
+            $ticket = (new TicketLogic())->find($data['id']);
+            if(empty($ticket)){
+                throw new BusinessException('工单不存在');
+            }
+            if($data['status'] == $ticket->status){
+                throw new BusinessException('状态未修改');
+            }
+
+//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
+//            && empty($msg)){
+//                throw new BusinessException('提交失败');
+//            }
+
+            $ticket->status = $data['status'];
+            $result = $ticket->save();
+
+            if(!empty($msg)){
+                $conversation = [
+                    'ticket_id' => $ticket->id,
+                    'user_id' => $data['user_id'],
+                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
+                ];
+                $res = (new ConversationLogic())->add($conversation);
+            }
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function getStatus(array $data)
+    {
+        $locale = locale();
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+        return $ticket_status;
+    }
 }