工单沟通记录

2025-07-03 15:28:19 +08:00
parent 78447737ea
commit 8d36ffe13b
9 changed files with 300 additions and 1 deletions
@@ -0,0 +1,37 @@
+<?php
+namespace config\constants;
+
+class Constants
+{
+    //工单状态
+    public const TICKET_STATUS = [
+        'PENDING' => 1, // 待受理
+        'PROCESS' => 2, //处理中
+        'CONFIRM' => 3, // 待确认
+        'FINISH' => 4,  // 已完成
+        'REJECTED' => 5, // 已驳回
+    ];
+
+    public const TICKET_STATUS_ZH = [
+        self::TICKET_STATUS['PENDING'] => '待受理',
+        self::TICKET_STATUS['PROCESS'] => '处理中',
+        self::TICKET_STATUS['CONFIRM'] => '待确认',
+        self::TICKET_STATUS['FINISH'] => '已完成',
+        self::TICKET_STATUS['REJECTED'] => '已驳回',
+    ];
+    public const TICKET_STATUS_EN = [
+        self::TICKET_STATUS['PENDING'] => 'Pending acceptance',
+        self::TICKET_STATUS['PROCESS'] => 'Processing',
+        self::TICKET_STATUS['CONFIRM'] => 'To be confirmed',
+        self::TICKET_STATUS['FINISH'] => 'Completed',
+        self::TICKET_STATUS['REJECTED'] => 'Rejected',
+    ];
+    public const TICKET_STATUS_RU = [
+        self::TICKET_STATUS['PENDING'] => 'Подлежит рассмотрению',
+        self::TICKET_STATUS['PROCESS'] => 'В процессе обработки',
+        self::TICKET_STATUS['CONFIRM'] => 'Подлежит подтверждению',
+        self::TICKET_STATUS['FINISH'] => 'Завершено',
+        self::TICKET_STATUS['REJECTED'] => 'Отклонено',
+    ];
+
+}