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This commit is contained in:
mzl
2025-12-11 11:04:41 +00:00
parent cdd6d78995
commit 909f169aae
7 changed files with 559 additions and 0 deletions
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app/command/InquiryImportFbCommand.php
+3
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@@ -11,6 +11,9 @@ use PhpOffice\PhpSpreadsheet\IOFactory;
use app\inquiry\utils\FbLeadHeaderMapper;
use support\exception\BusinessException;
/**
* 从Excel文件导入fb_leads
*/
class InquiryImportFbCommand extends Command
{
protected static $defaultName = 'iq-fb';
app/inquiry/service/FbFileImportService.php
+153
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@@ -0,0 +1,153 @@
<?php
namespace app\inquiry\service;
use PhpOffice\PhpSpreadsheet\IOFactory;
use support\Db;
use app\inquiry\utils\FbLeadHeaderMapper;
use support\exception\BusinessException;
use support\Log;
class FbFileImportService
{
/**
* 导入指定目录下所有 .xlsx 文件
*
* @param string $dir 绝对目录路径
* @param int $channelId 渠道ID（写入 fb_leads.channel）
* @return int 实际导入的文件数量（按文件数计，不是行数）
* @throws BusinessException
*/
public function importDir(string $dir, int $channelId): int
{
if (!is_dir($dir)) {
throw new BusinessException("目录不存在：{$dir}");
}
// 只扫描 .xlsx，之前处理过的 .xlsx.done 不会被匹配到
$files = glob($dir . DIRECTORY_SEPARATOR . '*.xlsx');
if (!$files) {
return 0;
}
$count = 0;
foreach ($files as $filePath) {
if (!is_file($filePath)) {
continue;
}
// 这里可以再做一道保险：如果已经有同名的 .done 文件，可以认为它已经导过，直接跳过
$doneFlag = $filePath . '.done';
if (is_file($doneFlag)) {
// 理论上不会出现（因为 .xlsx 已经被改名了），但防御性写法无害
continue;
}
$rows = $this->importOneFile($filePath, $channelId);
$count++;
// 导入成功后，把文件重命名为 .xlsx.done，避免下次重复导入
$newPath = $filePath . '.done';
if (!@rename($filePath, $newPath)) {
Log::warning("FbFileImportService: 文件导入成功，但重命名失败：{$filePath} -> {$newPath}");
} else {
Log::info("FbFileImportService: 文件导入并标记完成：{$newPath}（行数：{$rows}）");
}
}
return $count;
}
/**
* 导入单个 Excel 到 fb_leads
*
* @param string $filePath
* @param int $channelId 渠道ID
* @return int 导入的记录条数
* @throws BusinessException
*/
public function importOneFile(string $filePath, int $channelId): int
{
if (!is_file($filePath)) {
throw new BusinessException("Excel 文件不存在：{$filePath}");
}
$spreadsheet = IOFactory::load($filePath);
$sheet = $spreadsheet->getActiveSheet();
$rows = $sheet->toArray(null, true, true, true);
if (empty($rows)) {
throw new BusinessException('Excel 内容为空：' . $filePath);
}
// 表头
$headerRow = array_shift($rows);
$mapper = new FbLeadHeaderMapper();
// 如有未知字段，会在这里抛异常
$colToField = $mapper->buildColumnFieldMap($headerRow);
$insertData = [];
$now = time();
$sourceFile = basename($filePath);
foreach ($rows as $row) {
$item = [];
foreach ($colToField as $colIndex => $field) {
$raw = $row[$colIndex] ?? null;
switch ($field) {
case 'is_organic':
$item['is_organic'] = $this->normalizeIsOrganic($raw);
break;
case 'fb_created_time':
$item['fb_created_time'] = $this->normalizeCreatedTime($raw);
break;
default:
$item[$field] = $raw;
break;
}
}
$item['source_file'] = $sourceFile;
$item['channel'] = $channelId; // 👈 渠道ID记录到 fb_leads
$item['created_at'] = $now;
$item['updated_at'] = $now;
$item['sync_status'] = 0; // 未同步到 inquiry_log
$insertData[] = $item;
}
if ($insertData) {
Db::table('fb_leads')->insert($insertData);
}
return count($insertData);
}
/**
* 规范化 is_organic 字段为 0/1
*/
protected function normalizeIsOrganic($raw): int
{
if (is_bool($raw)) {
return $raw ? 1 : 0;
}
$str = strtolower((string)$raw);
if ($str === '') {
return 0;
}
return in_array($str, ['1', 'true', 'yes', 'organic'], true) ? 1 : 0;
}
/**
* FB 创建时间目前按原始字符串存储
*/
protected function normalizeCreatedTime($raw)
{
return $raw;
}
}
app/inquiry/service/FbLeadSyncService.php
+148
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@@ -0,0 +1,148 @@
<?php
namespace app\inquiry\service;
use app\inquiry\utils\PhoneCountryHelper;
use support\Db;
class FbLeadSyncService
{
/**
* 同步指定渠道的 fb_leads.sync_status=0 数据到 inquiry_log
* 并将对应 fb_leads.sync_status 更新为 1
*
* @param int $enterUserId 录入人ID
* @param int $channelId 渠道ID（既用于 fb_leads.channel，也用于 inquiry_log.channel）
* @return int 同步条数
*/
public function syncToInquiryLog(int $enterUserId, int $channelId): int
{
$leads = Db::table('fb_leads')
->where('sync_status', 0)
->where('channel', $channelId)
->get();
if ($leads->isEmpty()) {
return 0;
}
$now = time();
$count = 0;
Db::transaction(function () use ($leads, $enterUserId, $channelId, $now, &$count) {
$insert = [];
$ids = [];
foreach ($leads as $lead) {
$leadArr = (array)$lead;
$insert[] = $this->mapLeadToInquiry($leadArr, $now, $enterUserId, $channelId);
$ids[] = $leadArr['id'];
}
if ($insert) {
Db::table('inquiry_log')->insert($insert);
Db::table('fb_leads')
->whereIn('id', $ids)
->update([
'sync_status' => 1,
'updated_at' => $now,
]);
$count = count($insert);
}
});
return $count;
}
/**
* 映射一条 fb_leads -> inquiry_log
*/
protected function mapLeadToInquiry(array $lead, int $now, int $enterUserId, int $channelId): array
{
$email = (string)($lead['email'] ?? '');
$tel = (string)($lead['phone'] ?? '');
$wa = $tel;
$countryId = PhoneCountryHelper::detectCountryId($tel ?: $wa);
return [
'order_no' => $this->orderNum(),
'enter_user_id' => $enterUserId,
'recipient' => 0,
'quality' => 2,
'channel' => $channelId, // 👈 inquiry_log 里同样用这个渠道ID
'email' => $email,
'tel' => $tel,
'whatsapp' => $wa,
'country' => $countryId ?: 0,
'contacts' => (string)($lead['full_name'] ?? ''),
'content' => $this->buildContentHtml($lead),
'status' => 0,
'r_time' => 0,
't_time' => 0,
'sync_crm' => 0,
'created_at' => $now,
'updated_at' => $now,
];
}
protected function orderNum(): string
{
return 'SN' . date('Ymd') . str_pad(mt_rand(1, 99999), 5, '0', STR_PAD_LEFT);
}
/**
* 富文本内容拼装 —— 基于你之前的版本
*/
protected function buildContentHtml(array $lead): string
{
$e = function ($v) {
return htmlspecialchars((string)$v, ENT_QUOTES | ENT_SUBSTITUTE, 'UTF-8');
};
$lines = [];
if (!empty($lead['car_model'])) {
$lines[] = '<p><strong>意向车型：</strong>' . $e($lead['car_model']) . '</p>';
}
if (!empty($lead['car_quantity']) || !empty($lead['car_quantity_text'])) {
$qty = $lead['car_quantity'] ?? $lead['car_quantity_text'] ?? '';
$lines[] = '<p><strong>意向数量：</strong>' . $e($qty) . '</p>';
}
if (!empty($lead['favorite_color'])) {
$lines[] = '<p><strong>意向颜色：</strong>' . $e($lead['favorite_color']) . '</p>';
}
if (!empty($lead['usage_type'])) {
$lines[] = '<p><strong>用途：</strong>' . $e($lead['usage_type']) . '</p>';
}
if (!empty($lead['seat_preference'])) {
$lines[] = '<p><strong>座位数偏好：</strong>' . $e($lead['seat_preference']) . '</p>';
}
$lines[] = '<hr />';
$lines[] = '<p><strong>广告与表单信息：</strong></p>';
$lines[] = '<p>平台：' . $e($lead['platform'] ?? '') . '</p>';
$lines[] = '<p>Campaign：' . $e($lead['campaign_name'] ?? '') . ' (#' . $e($lead['campaign_id'] ?? '') . ')</p>';
$lines[] = '<p>Adset：' . $e($lead['adset_name'] ?? '') . ' (#' . $e($lead['adset_id'] ?? '') . ')</p>';
$lines[] = '<p>Ad：' . $e($lead['ad_name'] ?? '') . ' (#' . $e($lead['ad_id'] ?? '') . ')</p>';
$lines[] = '<p>Form：' . $e($lead['form_name'] ?? '') . ' (#' . $e($lead['form_id'] ?? '') . ')</p>';
$lines[] = '<hr />';
$lines[] = '<p><strong>Meta 信息：</strong></p>';
$lines[] = '<p>Lead ID：' . $e($lead['fb_lead_id'] ?? '') . '</p>';
$lines[] = '<p>FB 创建时间原始值：' . $e($lead['fb_created_time'] ?? '') . '</p>';
if (!empty($lead['inbox_url'])) {
$url = $e($lead['inbox_url']);
$lines[] = '<p>Inbox 链接：<a href="' . $url . '" target="_blank">' . $url . '</a></p>';
}
return implode("\n", $lines);
}
}
app/inquiry/service/InquiryAssignService.php
+99
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@@ -0,0 +1,99 @@
<?php
namespace app\inquiry\service;
use support\Db;
use support\Redis;
use support\exception\BusinessException;
use Webman\RedisQueue\Redis as RedisQueueRedis;
class InquiryAssignService
{
/**
* 按渠道分配 inquiry_log 中待分配的记录，轮询业务员，并推送到 CRM 队列
*
* @param int[] $salesUserIds 参与轮询的业务员ID列表
* @param string $roundRobinKey 轮询分组key（Redis记指针）
* @param int $channelId 渠道ID（对应 inquiry_log.channel）
* @param int $limit 每次最多分配多少条
*
* @return int 实际分配的条数
*/
public function assignBatch(array $salesUserIds, string $roundRobinKey, int $channelId, int $limit = 100): int
{
$userIds = array_values(array_filter(array_map('intval', $salesUserIds), fn($v) => $v > 0));
if (empty($userIds)) {
throw new BusinessException('分配失败：业务员列表为空');
}
$inquiries = Db::table('inquiry_log')
->where('status', 0)
->where('recipient', 0)
->where('channel', $channelId)
->orderBy('id')
->limit($limit)
->get();
if ($inquiries->isEmpty()) {
return 0;
}
$now = time();
$count = 0;
foreach ($inquiries as $row) {
$inquiryId = (int)$row->id;
$recipientUserId = $this->nextRecipientId($userIds, $roundRobinKey);
Db::transaction(function () use ($inquiryId, $recipientUserId, $now, &$count) {
$affected = Db::table('inquiry_log')
->where('id', $inquiryId)
->update([
'recipient' => $recipientUserId,
'status' => 2,
'r_time' => $now,
't_time' => $now,
'updated_at' => $now,
]);
if ($affected === 0) {
// 可能被其他进程抢先处理了，直接跳过
return;
}
$res = [
'id' => $inquiryId,
'recipient' => $recipientUserId,
'dispatched_at' => $now,
'source' => 'fb_leads_inquiry',
];
// 队列推送 —— 用你原来的写法
RedisQueueRedis::send('inquiry-to-crm-new', $res);
$count++;
});
}
return $count;
}
/**
* 轮询获取下一个业务员ID
*/
protected function nextRecipientId(array $userIds, string $groupKey): int
{
$userIds = array_values(array_filter(array_map('intval', $userIds), fn($v) => $v > 0));
if (empty($userIds)) {
throw new BusinessException('轮询分配失败：业务员列表为空');
}
$count = count($userIds);
$key = 'inquiry:assign:round_robin:' . $groupKey;
$val = Redis::incr($key); // 原子自增
$index = ($val - 1) % $count;
return $userIds[$index];
}
}
app/process/InquiryAutoProcess.php
+90
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@@ -0,0 +1,90 @@
<?php
namespace app\process;
use app\inquiry\service\FbFileImportService;
use app\inquiry\service\FbLeadSyncService;
use app\inquiry\service\InquiryAssignService;
use Workerman\Timer;
use support\Log;
class InquiryAutoProcess
{
protected int $interval;
/**
* @param int $interval 间隔秒数，默认 30 秒
*/
public function __construct(int $interval = 30)
{
$this->interval = $interval;
}
public function onWorkerStart()
{
// 每 interval 秒执行一次
Timer::add($this->interval, function () {
$this->runOnceForAllChannels();
});
}
/**
* 一轮执行：扫描 config/inquiry_channel.php 中所有渠道，逐个跑一遍流水线
*/
protected function runOnceForAllChannels()
{
$configAll = config('inquiry_channel');
if (empty($configAll) || !is_array($configAll)) {
Log::error('InquiryAutoProcess: config("inquiry_channel") 为空或格式不正确');
return;
}
foreach ($configAll as $channelKey => $cfg) {
if (!is_array($cfg)) {
Log::error("InquiryAutoProcess: 渠道 {$channelKey} 配置不是数组，已跳过");
continue;
}
$this->runForChannel($channelKey, $cfg);
}
}
/**
* 对单个渠道执行：导入 Excel -> fb_leads -> inquiry_log -> 分配 + 推队列
*/
protected function runForChannel(string $channelKey, array $cfg)
{
$watchDir = public_path($cfg['watch_dir'] ?? 'excel');
$enterUserId = (int)($cfg['enter_user_id'] ?? 0);
$channelId = (int)($cfg['channel_id'] ?? 0);
$salesUserIds = $cfg['sales_user_ids'] ?? [];
$roundRobinKey = $cfg['round_robin_key'] ?? $channelKey;
if ($enterUserId <= 0 || $channelId <= 0) {
Log::error("InquiryAutoProcess: 渠道 {$channelKey} 配置缺少正确的 enter_user_id 或 channel_id，已跳过");
return;
}
$importService = new FbFileImportService();
$syncService = new FbLeadSyncService();
$assignService = new InquiryAssignService();
try {
// 1) 导入该渠道目录下的 Excel 到 fb_leads（fb_leads.channel = 渠道ID）
$filesImported = $importService->importDir($watchDir, $channelId);
// 2) 只同步该渠道的 fb_leads -> inquiry_log（channel 过滤）
$synced = $syncService->syncToInquiryLog($enterUserId, $channelId);
// 3) 只分配该渠道的 inquiry_log（channel 过滤）
$assigned = $assignService->assignBatch($salesUserIds, $roundRobinKey, $channelId, 100);
Log::info("InquiryAutoProcess[{$channelKey}] files={$filesImported}, synced={$synced}, assigned={$assigned}");
} catch (\Throwable $e) {
Log::error(
'InquiryAutoProcess[' . $channelKey . '] error: ' .
$e->getMessage() . "\n" . $e->getTraceAsString()
);
}
}
}
config/inquiry_channel.php
+58
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@@ -0,0 +1,58 @@
<?php
return [
// Facebook 主渠道示例
'fb_paika_shemei' => [
// 监听目录（相对 public_path）
'watch_dir' => 'excel/fb_paika_shemei',
// 清洗到 inquiry_log 时使用的录入人 & 渠道
'enter_user_id' => 186,
'channel_id' => 10, // 👈 这里就是你系统里的渠道ID
// 参与轮询分配的业务员 ID 列表
'sales_user_ids' => [
// 63,
// 64,
// 67,
// 93,
// 108,
// 132,
// 143,
// 145,
// 157,
// 160,
// 168,
// 172,
// 173,
// 191,
// 193,
// 194,
// 195,
// 196,
// 197,
1, 74, 78
],
// 轮询用的分组 key（Redis 记指针用）
'round_robin_key'=> 'fb_paika_shemei_inquiry',
],
// 将来可以继续加其他渠道，如：
// 'tiktok' => [
// // 监听的目录（相对 public_path）
// 'watch_dir' => 'excel/paika_shemei/11',
// // 清洗到 inquiry_log 时使用
// 'enter_user_id' => 186,
// 'channel' => 10,
// // 参与轮询分配的业务员 ID 列表
// 'sales_user_ids' => [
// 1, 74, 78
// ],
// // 轮询用的分组 key（Redis 记指针用）
// 'round_robin_key'=> 'fb_main_inquiry',
// ],
];
config/process.php
+8
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@@ -69,4 +69,12 @@ return [
'checkweb' => [
'handler' => app\process\CheckWeb::class
],
'inquiry_auto_all' => [
'handler' => app\process\InquiryAutoProcess::class,
'count' => 1,
'reloadable' => true,
'constructor' => [
'interval' => 30, // 每 30 秒跑一轮所有渠道
],
],
];