auto inquiry

2025-12-11 11:04:41 +00:00
parent cdd6d78995
commit 909f169aae
7 changed files with 559 additions and 0 deletions
@@ -0,0 +1,99 @@
+<?php
+
+namespace app\inquiry\service;
+
+use support\Db;
+use support\Redis;
+use support\exception\BusinessException;
+use Webman\RedisQueue\Redis as RedisQueueRedis;
+
+class InquiryAssignService
+{
+    /**
+     * 按渠道分配 inquiry_log 中待分配的记录，轮询业务员，并推送到 CRM 队列
+     *
+     * @param int[]  $salesUserIds  参与轮询的业务员ID列表
+     * @param string $roundRobinKey 轮询分组key（Redis记指针）
+     * @param int    $channelId     渠道ID（对应 inquiry_log.channel）
+     * @param int    $limit         每次最多分配多少条
+     *
+     * @return int 实际分配的条数
+     */
+    public function assignBatch(array $salesUserIds, string $roundRobinKey, int $channelId, int $limit = 100): int
+    {
+        $userIds = array_values(array_filter(array_map('intval', $salesUserIds), fn($v) => $v > 0));
+        if (empty($userIds)) {
+            throw new BusinessException('分配失败：业务员列表为空');
+        }
+
+        $inquiries = Db::table('inquiry_log')
+            ->where('status', 0)
+            ->where('recipient', 0)
+            ->where('channel', $channelId)
+            ->orderBy('id')
+            ->limit($limit)
+            ->get();
+
+        if ($inquiries->isEmpty()) {
+            return 0;
+        }
+
+        $now   = time();
+        $count = 0;
+
+        foreach ($inquiries as $row) {
+            $inquiryId       = (int)$row->id;
+            $recipientUserId = $this->nextRecipientId($userIds, $roundRobinKey);
+
+            Db::transaction(function () use ($inquiryId, $recipientUserId, $now, &$count) {
+                $affected = Db::table('inquiry_log')
+                    ->where('id', $inquiryId)
+                    ->update([
+                        'recipient'  => $recipientUserId,
+                        'status'     => 2,
+                        'r_time'     => $now,
+                        't_time'     => $now,
+                        'updated_at' => $now,
+                    ]);
+
+                if ($affected === 0) {
+                    // 可能被其他进程抢先处理了，直接跳过
+                    return;
+                }
+
+                $res = [
+                    'id'            => $inquiryId,
+                    'recipient'     => $recipientUserId,
+                    'dispatched_at' => $now,
+                    'source'        => 'fb_leads_inquiry',
+                ];
+
+                // 队列推送 —— 用你原来的写法
+                RedisQueueRedis::send('inquiry-to-crm-new', $res);
+
+                $count++;
+            });
+        }
+
+        return $count;
+    }
+
+    /**
+     * 轮询获取下一个业务员ID
+     */
+    protected function nextRecipientId(array $userIds, string $groupKey): int
+    {
+        $userIds = array_values(array_filter(array_map('intval', $userIds), fn($v) => $v > 0));
+        if (empty($userIds)) {
+            throw new BusinessException('轮询分配失败：业务员列表为空');
+        }
+
+        $count = count($userIds);
+        $key   = 'inquiry:assign:round_robin:' . $groupKey;
+
+        $val   = Redis::incr($key); // 原子自增
+        $index = ($val - 1) % $count;
+
+        return $userIds[$index];
+    }
+}