auto inquiry

app/command/InquiryImportFbCommand.php

@@ -11,6 +11,9 @@ use PhpOffice\PhpSpreadsheet\IOFactory;
 use app\inquiry\utils\FbLeadHeaderMapper;
 use support\exception\BusinessException;
 
+/**
+ * 从Excel文件导入fb_leads
+ */
 class InquiryImportFbCommand extends Command
 {
     protected static $defaultName = 'iq-fb';

app/inquiry/service/FbFileImportService.php

@@ -0,0 +1,153 @@
+<?php
+
+namespace app\inquiry\service;
+
+use PhpOffice\PhpSpreadsheet\IOFactory;
+use support\Db;
+use app\inquiry\utils\FbLeadHeaderMapper;
+use support\exception\BusinessException;
+use support\Log;
+
+class FbFileImportService
+{
+    /**
+     * 导入指定目录下所有 .xlsx 文件
+     *
+     * @param string $dir        绝对目录路径
+     * @param int    $channelId  渠道ID（写入 fb_leads.channel）
+     * @return int   实际导入的文件数量（按文件数计，不是行数）
+     * @throws BusinessException
+     */
+    public function importDir(string $dir, int $channelId): int
+    {
+        if (!is_dir($dir)) {
+            throw new BusinessException("目录不存在：{$dir}");
+        }
+
+        // 只扫描 .xlsx，之前处理过的 .xlsx.done 不会被匹配到
+        $files = glob($dir . DIRECTORY_SEPARATOR . '*.xlsx');
+        if (!$files) {
+            return 0;
+        }
+
+        $count = 0;
+
+        foreach ($files as $filePath) {
+            if (!is_file($filePath)) {
+                continue;
+            }
+
+            // 这里可以再做一道保险：如果已经有同名的 .done 文件，可以认为它已经导过，直接跳过
+            $doneFlag = $filePath . '.done';
+            if (is_file($doneFlag)) {
+                // 理论上不会出现（因为 .xlsx 已经被改名了），但防御性写法无害
+                continue;
+            }
+
+            $rows = $this->importOneFile($filePath, $channelId);
+            $count++;
+
+            // 导入成功后，把文件重命名为 .xlsx.done，避免下次重复导入
+            $newPath = $filePath . '.done';
+            if (!@rename($filePath, $newPath)) {
+                Log::warning("FbFileImportService: 文件导入成功，但重命名失败：{$filePath} -> {$newPath}");
+            } else {
+                Log::info("FbFileImportService: 文件导入并标记完成：{$newPath}（行数：{$rows}）");
+            }
+        }
+
+        return $count;
+    }
+
+    /**
+     * 导入单个 Excel 到 fb_leads
+     *
+     * @param string $filePath
+     * @param int    $channelId 渠道ID
+     * @return int   导入的记录条数
+     * @throws BusinessException
+     */
+    public function importOneFile(string $filePath, int $channelId): int
+    {
+        if (!is_file($filePath)) {
+            throw new BusinessException("Excel 文件不存在：{$filePath}");
+        }
+
+        $spreadsheet = IOFactory::load($filePath);
+        $sheet       = $spreadsheet->getActiveSheet();
+        $rows        = $sheet->toArray(null, true, true, true);
+
+        if (empty($rows)) {
+            throw new BusinessException('Excel 内容为空：' . $filePath);
+        }
+
+        // 表头
+        $headerRow = array_shift($rows);
+
+        $mapper     = new FbLeadHeaderMapper();
+        // 如有未知字段，会在这里抛异常
+        $colToField = $mapper->buildColumnFieldMap($headerRow);
+
+        $insertData = [];
+        $now        = time();
+        $sourceFile = basename($filePath);
+
+        foreach ($rows as $row) {
+            $item = [];
+
+            foreach ($colToField as $colIndex => $field) {
+                $raw = $row[$colIndex] ?? null;
+
+                switch ($field) {
+                    case 'is_organic':
+                        $item['is_organic'] = $this->normalizeIsOrganic($raw);
+                        break;
+                    case 'fb_created_time':
+                        $item['fb_created_time'] = $this->normalizeCreatedTime($raw);
+                        break;
+                    default:
+                        $item[$field] = $raw;
+                        break;
+                }
+            }
+
+            $item['source_file'] = $sourceFile;
+            $item['channel']     = $channelId; // 👈 渠道ID记录到 fb_leads
+
+            $item['created_at']  = $now;
+            $item['updated_at']  = $now;
+            $item['sync_status'] = 0;   // 未同步到 inquiry_log
+
+            $insertData[] = $item;
+        }
+
+        if ($insertData) {
+            Db::table('fb_leads')->insert($insertData);
+        }
+
+        return count($insertData);
+    }
+
+    /**
+     * 规范化 is_organic 字段为 0/1
+     */
+    protected function normalizeIsOrganic($raw): int
+    {
+        if (is_bool($raw)) {
+            return $raw ? 1 : 0;
+        }
+        $str = strtolower((string)$raw);
+        if ($str === '') {
+            return 0;
+        }
+        return in_array($str, ['1', 'true', 'yes', 'organic'], true) ? 1 : 0;
+    }
+
+    /**
+     * FB 创建时间目前按原始字符串存储
+     */
+    protected function normalizeCreatedTime($raw)
+    {
+        return $raw;
+    }
+}

app/inquiry/service/FbLeadSyncService.php

@@ -0,0 +1,148 @@
+<?php
+
+namespace app\inquiry\service;
+
+use app\inquiry\utils\PhoneCountryHelper;
+use support\Db;
+
+class FbLeadSyncService
+{
+    /**
+     * 同步指定渠道的 fb_leads.sync_status=0 数据到 inquiry_log
+     * 并将对应 fb_leads.sync_status 更新为 1
+     *
+     * @param int $enterUserId  录入人ID
+     * @param int $channelId    渠道ID（既用于 fb_leads.channel，也用于 inquiry_log.channel）
+     * @return int 同步条数
+     */
+    public function syncToInquiryLog(int $enterUserId, int $channelId): int
+    {
+        $leads = Db::table('fb_leads')
+            ->where('sync_status', 0)
+            ->where('channel', $channelId)
+            ->get();
+
+        if ($leads->isEmpty()) {
+            return 0;
+        }
+
+        $now   = time();
+        $count = 0;
+
+        Db::transaction(function () use ($leads, $enterUserId, $channelId, $now, &$count) {
+            $insert = [];
+            $ids    = [];
+
+            foreach ($leads as $lead) {
+                $leadArr   = (array)$lead;
+                $insert[]  = $this->mapLeadToInquiry($leadArr, $now, $enterUserId, $channelId);
+                $ids[]     = $leadArr['id'];
+            }
+
+            if ($insert) {
+                Db::table('inquiry_log')->insert($insert);
+
+                Db::table('fb_leads')
+                    ->whereIn('id', $ids)
+                    ->update([
+                        'sync_status' => 1,
+                        'updated_at'  => $now,
+                    ]);
+
+                $count = count($insert);
+            }
+        });
+
+        return $count;
+    }
+
+    /**
+     * 映射一条 fb_leads -> inquiry_log
+     */
+    protected function mapLeadToInquiry(array $lead, int $now, int $enterUserId, int $channelId): array
+    {
+        $email = (string)($lead['email'] ?? '');
+        $tel   = (string)($lead['phone'] ?? '');
+        $wa    = $tel;
+
+        $countryId = PhoneCountryHelper::detectCountryId($tel ?: $wa);
+
+        return [
+            'order_no'      => $this->orderNum(),
+            'enter_user_id' => $enterUserId,
+            'recipient'     => 0,
+            'quality'       => 2,
+            'channel'       => $channelId, // 👈 inquiry_log 里同样用这个渠道ID
+
+            'email'         => $email,
+            'tel'           => $tel,
+            'whatsapp'      => $wa,
+            'country'       => $countryId ?: 0,
+            'contacts'      => (string)($lead['full_name'] ?? ''),
+
+            'content'       => $this->buildContentHtml($lead),
+
+            'status'        => 0,
+            'r_time'        => 0,
+            't_time'        => 0,
+            'sync_crm'      => 0,
+
+            'created_at'    => $now,
+            'updated_at'    => $now,
+        ];
+    }
+
+    protected function orderNum(): string
+    {
+        return 'SN' . date('Ymd') . str_pad(mt_rand(1, 99999), 5, '0', STR_PAD_LEFT);
+    }
+
+    /**
+     * 富文本内容拼装 —— 基于你之前的版本
+     */
+    protected function buildContentHtml(array $lead): string
+    {
+        $e = function ($v) {
+            return htmlspecialchars((string)$v, ENT_QUOTES | ENT_SUBSTITUTE, 'UTF-8');
+        };
+
+        $lines = [];
+
+        if (!empty($lead['car_model'])) {
+            $lines[] = '<p><strong>意向车型：</strong>' . $e($lead['car_model']) . '</p>';
+        }
+        if (!empty($lead['car_quantity']) || !empty($lead['car_quantity_text'])) {
+            $qty = $lead['car_quantity'] ?? $lead['car_quantity_text'] ?? '';
+            $lines[] = '<p><strong>意向数量：</strong>' . $e($qty) . '</p>';
+        }
+        if (!empty($lead['favorite_color'])) {
+            $lines[] = '<p><strong>意向颜色：</strong>' . $e($lead['favorite_color']) . '</p>';
+        }
+        if (!empty($lead['usage_type'])) {
+            $lines[] = '<p><strong>用途：</strong>' . $e($lead['usage_type']) . '</p>';
+        }
+        if (!empty($lead['seat_preference'])) {
+            $lines[] = '<p><strong>座位数偏好：</strong>' . $e($lead['seat_preference']) . '</p>';
+        }
+
+        $lines[] = '<hr />';
+        $lines[] = '<p><strong>广告与表单信息：</strong></p>';
+        $lines[] = '<p>平台：' . $e($lead['platform'] ?? '') . '</p>';
+        $lines[] = '<p>Campaign：' . $e($lead['campaign_name'] ?? '') . ' (#' . $e($lead['campaign_id'] ?? '') . ')</p>';
+        $lines[] = '<p>Adset：' . $e($lead['adset_name'] ?? '') . ' (#' . $e($lead['adset_id'] ?? '') . ')</p>';
+        $lines[] = '<p>Ad：' . $e($lead['ad_name'] ?? '') . ' (#' . $e($lead['ad_id'] ?? '') . ')</p>';
+        $lines[] = '<p>Form：' . $e($lead['form_name'] ?? '') . ' (#' . $e($lead['form_id'] ?? '') . ')</p>';
+
+        $lines[] = '<hr />';
+        $lines[] = '<p><strong>Meta 信息：</strong></p>';
+        $lines[] = '<p>Lead ID：' . $e($lead['fb_lead_id'] ?? '') . '</p>';
+        $lines[] = '<p>FB 创建时间原始值：' . $e($lead['fb_created_time'] ?? '') . '</p>';
+
+        if (!empty($lead['inbox_url'])) {
+            $url = $e($lead['inbox_url']);
+            $lines[] = '<p>Inbox 链接：<a href="' . $url . '" target="_blank">' . $url . '</a></p>';
+        }
+
+        return implode("\n", $lines);
+    }
+}

app/inquiry/service/InquiryAssignService.php

@@ -0,0 +1,99 @@
+<?php
+
+namespace app\inquiry\service;
+
+use support\Db;
+use support\Redis;
+use support\exception\BusinessException;
+use Webman\RedisQueue\Redis as RedisQueueRedis;
+
+class InquiryAssignService
+{
+    /**
+     * 按渠道分配 inquiry_log 中待分配的记录，轮询业务员，并推送到 CRM 队列
+     *
+     * @param int[]  $salesUserIds  参与轮询的业务员ID列表
+     * @param string $roundRobinKey 轮询分组key（Redis记指针）
+     * @param int    $channelId     渠道ID（对应 inquiry_log.channel）
+     * @param int    $limit         每次最多分配多少条
+     *
+     * @return int 实际分配的条数
+     */
+    public function assignBatch(array $salesUserIds, string $roundRobinKey, int $channelId, int $limit = 100): int
+    {
+        $userIds = array_values(array_filter(array_map('intval', $salesUserIds), fn($v) => $v > 0));
+        if (empty($userIds)) {
+            throw new BusinessException('分配失败：业务员列表为空');
+        }
+
+        $inquiries = Db::table('inquiry_log')
+            ->where('status', 0)
+            ->where('recipient', 0)
+            ->where('channel', $channelId)
+            ->orderBy('id')
+            ->limit($limit)
+            ->get();
+
+        if ($inquiries->isEmpty()) {
+            return 0;
+        }
+
+        $now   = time();
+        $count = 0;
+
+        foreach ($inquiries as $row) {
+            $inquiryId       = (int)$row->id;
+            $recipientUserId = $this->nextRecipientId($userIds, $roundRobinKey);
+
+            Db::transaction(function () use ($inquiryId, $recipientUserId, $now, &$count) {
+                $affected = Db::table('inquiry_log')
+                    ->where('id', $inquiryId)
+                    ->update([
+                        'recipient'  => $recipientUserId,
+                        'status'     => 2,
+                        'r_time'     => $now,
+                        't_time'     => $now,
+                        'updated_at' => $now,
+                    ]);
+
+                if ($affected === 0) {
+                    // 可能被其他进程抢先处理了，直接跳过
+                    return;
+                }
+
+                $res = [
+                    'id'            => $inquiryId,
+                    'recipient'     => $recipientUserId,
+                    'dispatched_at' => $now,
+                    'source'        => 'fb_leads_inquiry',
+                ];
+
+                // 队列推送 —— 用你原来的写法
+                RedisQueueRedis::send('inquiry-to-crm-new', $res);
+
+                $count++;
+            });
+        }
+
+        return $count;
+    }
+
+    /**
+     * 轮询获取下一个业务员ID
+     */
+    protected function nextRecipientId(array $userIds, string $groupKey): int
+    {
+        $userIds = array_values(array_filter(array_map('intval', $userIds), fn($v) => $v > 0));
+        if (empty($userIds)) {
+            throw new BusinessException('轮询分配失败：业务员列表为空');
+        }
+
+        $count = count($userIds);
+        $key   = 'inquiry:assign:round_robin:' . $groupKey;
+
+        $val   = Redis::incr($key); // 原子自增
+        $index = ($val - 1) % $count;
+
+        return $userIds[$index];
+    }
+}

app/process/InquiryAutoProcess.php

@@ -0,0 +1,90 @@
+<?php
+
+namespace app\process;
+
+use app\inquiry\service\FbFileImportService;
+use app\inquiry\service\FbLeadSyncService;
+use app\inquiry\service\InquiryAssignService;
+use Workerman\Timer;
+use support\Log;
+
+class InquiryAutoProcess
+{
+    protected int $interval;
+
+    /**
+     * @param int $interval 间隔秒数，默认 30 秒
+     */
+    public function __construct(int $interval = 30)
+    {
+        $this->interval = $interval;
+    }
+
+    public function onWorkerStart()
+    {
+        // 每 interval 秒执行一次
+        Timer::add($this->interval, function () {
+            $this->runOnceForAllChannels();
+        });
+    }
+
+    /**
+     * 一轮执行：扫描 config/inquiry_channel.php 中所有渠道，逐个跑一遍流水线
+     */
+    protected function runOnceForAllChannels()
+    {
+        $configAll = config('inquiry_channel');
+        if (empty($configAll) || !is_array($configAll)) {
+            Log::error('InquiryAutoProcess: config("inquiry_channel") 为空或格式不正确');
+            return;
+        }
+
+        foreach ($configAll as $channelKey => $cfg) {
+            if (!is_array($cfg)) {
+                Log::error("InquiryAutoProcess: 渠道 {$channelKey} 配置不是数组，已跳过");
+                continue;
+            }
+
+            $this->runForChannel($channelKey, $cfg);
+        }
+    }
+
+    /**
+     * 对单个渠道执行：导入 Excel -> fb_leads -> inquiry_log -> 分配 + 推队列
+     */
+    protected function runForChannel(string $channelKey, array $cfg)
+    {
+        $watchDir      = public_path($cfg['watch_dir'] ?? 'excel');
+        $enterUserId   = (int)($cfg['enter_user_id'] ?? 0);
+        $channelId     = (int)($cfg['channel_id'] ?? 0);
+        $salesUserIds  = $cfg['sales_user_ids'] ?? [];
+        $roundRobinKey = $cfg['round_robin_key'] ?? $channelKey;
+
+        if ($enterUserId <= 0 || $channelId <= 0) {
+            Log::error("InquiryAutoProcess: 渠道 {$channelKey} 配置缺少正确的 enter_user_id 或 channel_id，已跳过");
+            return;
+        }
+
+        $importService = new FbFileImportService();
+        $syncService   = new FbLeadSyncService();
+        $assignService = new InquiryAssignService();
+
+        try {
+            // 1) 导入该渠道目录下的 Excel 到 fb_leads（fb_leads.channel = 渠道ID）
+            $filesImported = $importService->importDir($watchDir, $channelId);
+
+            // 2) 只同步该渠道的 fb_leads -> inquiry_log（channel 过滤）
+            $synced        = $syncService->syncToInquiryLog($enterUserId, $channelId);
+
+            // 3) 只分配该渠道的 inquiry_log（channel 过滤）
+            $assigned      = $assignService->assignBatch($salesUserIds, $roundRobinKey, $channelId, 100);
+
+            Log::info("InquiryAutoProcess[{$channelKey}] files={$filesImported}, synced={$synced}, assigned={$assigned}");
+        } catch (\Throwable $e) {
+            Log::error(
+                'InquiryAutoProcess[' . $channelKey . '] error: ' .
+                $e->getMessage() . "\n" . $e->getTraceAsString()
+            );
+        }
+    }
+}

config/inquiry_channel.php

@@ -0,0 +1,58 @@
+<?php
+
+return [
+    // Facebook 主渠道示例
+    'fb_paika_shemei' => [
+        // 监听目录（相对 public_path）
+        'watch_dir'      => 'excel/fb_paika_shemei',
+
+        // 清洗到 inquiry_log 时使用的录入人 & 渠道
+        'enter_user_id'  => 186,
+        'channel_id'     => 10,  // 👈 这里就是你系统里的渠道ID
+
+        // 参与轮询分配的业务员 ID 列表
+        'sales_user_ids' => [
+            // 63,
+            // 64,
+            // 67,
+            // 93,
+            // 108,
+            // 132,
+            // 143,
+            // 145,
+            // 157,
+            // 160,
+            // 168,
+            // 172,
+            // 173,
+            // 191,
+            // 193,
+            // 194,
+            // 195,
+            // 196,
+            // 197,
+            1, 74, 78
+        ],
+
+        // 轮询用的分组 key（Redis 记指针用）
+        'round_robin_key'=> 'fb_paika_shemei_inquiry',
+    ],
+
+    // 将来可以继续加其他渠道，如：
+    // 'tiktok' => [
+    //     // 监听的目录（相对 public_path）
+    //     'watch_dir'      => 'excel/paika_shemei/11',
+
+    //     // 清洗到 inquiry_log 时使用
+    //     'enter_user_id'  => 186,
+    //     'channel'        => 10,
+
+    //     // 参与轮询分配的业务员 ID 列表
+    //     'sales_user_ids' => [
+    //         1, 74, 78
+    //     ],
+
+    //     // 轮询用的分组 key（Redis 记指针用）
+    //     'round_robin_key'=> 'fb_main_inquiry',
+    // ],
+];

config/process.php

@@ -69,4 +69,12 @@ return [
     'checkweb'  => [
         'handler'  => app\process\CheckWeb::class
     ],
+    'inquiry_auto_all' => [
+        'handler'     => app\process\InquiryAutoProcess::class,
+        'count'       => 1,
+        'reloadable'  => true,
+        'constructor' => [
+            'interval' => 30, // 每 30 秒跑一轮所有渠道
+        ],
+    ],
 ];