Merge branch 'develop'

2025-07-11 18:01:23 +08:00
parent 642c25503d
commit 925c5501f7
83 changed files with 4869 additions and 1162 deletions
@@ -0,0 +1,122 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\ticket\logic\AttachmentLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Ticket;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketService
+{
+
+    public function list($params)
+    {
+        $res = (new TicketLogic())->list($params);
+        foreach ($res as $k => &$v) {
+            $name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
+            if(isset($res[$k]['categorie'])){
+                $res[$k]['categorie']['name'] = $name;
+            }
+            if (isset($v['categorie']['translation'])){
+                unset($res[$k]['categorie']['translation']);
+            }
+            foreach ($v['attachments'] as &$attachments) {
+                $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
+            }
+        }
+        unset($v);
+        unset($attachments);
+
+        return $res;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $result = $logic->add($data);
+            if(!empty($attachment)){
+                (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
+            }
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $result = $logic->edit($data);
+
+            if(!empty($attachment)){
+                (new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
+            }
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function status(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $msg = $data['msg']??[];
+            $ticket = (new TicketLogic())->find($data['id']);
+            if(empty($ticket)){
+                throw new BusinessException('工单不存在');
+            }
+            if($data['status'] <= $ticket->status){
+                throw new BusinessException(trans('status_not_modified'));
+            }
+
+//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
+//            && empty($msg)){
+//                throw new BusinessException('提交失败');
+//            }
+
+            $ticket->status = $data['status'];
+            $result = $ticket->save();
+
+            if(!empty($msg)){
+                $conversation = [
+                    'ticket_id' => $ticket->id,
+                    'user_id' => $data['user_id'],
+                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
+                ];
+                $res = (new ConversationLogic())->add($conversation);
+            }
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function getStatus(array $data)
+    {
+        $locale = locale();
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+
+        $status = [];
+        foreach ($ticket_status as $key => $value) {
+            $status[] = ['value' => $key, 'text' => $value];
+        }
+        return $status;
+    }
+}