工单发送邮件通知

app/ticket/service/ConversationService.php

@@ -4,7 +4,10 @@ namespace app\ticket\service;
 
 use app\common\model\User;
 use app\common\service\OssService;
+use app\ticket\logic\CategorieLogic;
 use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Conversation;
 use config\constants\Constants;
 use support\Db;
 use support\exception\BusinessException;
@@ -44,6 +47,39 @@ class ConversationService
             if (empty($data['content'])) {
                 throw new BusinessException('消息内容不能为空');
             }
+
+            $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+            $categorie= (new CategorieLogic())->find($data['categorie_id']);
+            $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+
+            $notice = [
+                'code' => $data['code'],
+                'category' => $categorieName,
+                'content' => $data['content'],
+                'reply' => '',
+            ];
+            if (empty($conversation)) {
+                $email = 'app@hnxinyouhe.com';
+            }else{
+                $tiket = (new TicketLogic)->find($conversation['ticket_id']);
+                if($data['user_id'] != $tiket['user_id']){
+                    $email = User::find($tiket['user_id'])->value('email');
+                }else{
+                    $conversationLast = Conversation::where('user_id', '=', $conversation['user_id'])
+                        ->where('ticket_id', '=', $conversation['ticket_id'])
+                        ->where('user_id', '!=', $conversation['user_id'])
+                        ->orderBy('id', 'desc')
+                        ->first();
+                    $email = User::find($conversationLast['user_id'])->value('email','app@hnxinyouhe.com');
+                }
+                $notice['content'] = $tiket['content'];
+                $notice['reply'] = '<li>最新回复：' . $data['content'] . '</li>';
+            }
+            \app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
+
+            unset($data['categorie_id']);
+            unset($data['code']);
+
             return (new ConversationLogic())->add($data);
         } catch (\Throwable $e) {
             throw $e;