diff --git a/app/command/HesuGoogleAiInquiryImportCommand.php b/app/command/HesuGoogleAiInquiryImportCommand.php
new file mode 100644
index 0000000..24c2db8
--- /dev/null
+++ b/app/command/HesuGoogleAiInquiryImportCommand.php
@@ -0,0 +1,499 @@
+<?php
+
+namespace app\command;
+
+use app\common\model\CrmCustomer;
+use app\common\utils\email\InquiryDigestMail;
+use app\common\utils\email\MailSend;
+use app\crm\model\Country;
+use PhpOffice\PhpSpreadsheet\IOFactory;
+use Symfony\Component\Console\Command\Command;
+use Symfony\Component\Console\Input\InputInterface;
+use Symfony\Component\Console\Input\InputOption;
+use Symfony\Component\Console\Output\OutputInterface;
+use support\Db;
+
+/**
+ * 合塑谷歌AI客服询盘导入
+ *
+ * AI客服询盘 Excel（库外数据）-> 建 crm_customer 档案 -> 轮询分配 -> 汇总邮件。
+ * 固定口径：corp_id=1(合塑)、channel_id=4(合塑谷歌)、type=2(导入)、magnitude=1(银牌)；
+ * contacts=第一个非空联系方式(WhatsApp->手机->邮箱)；去重：手机/WhatsApp/邮箱任一重复即跳过。
+ * 未对应库字段的内容分块拼入 desc_collect（询盘信息/意向车型/其他备注/AI评估/完整对话）。
+ */
+class HesuGoogleAiInquiryImportCommand extends Command
+{
+    protected static $defaultName = 'inquiry:import-hesu-google-ai';
+    protected static $defaultDescription = '合塑谷歌AI客服询盘导入：新询盘建档+轮询分配+汇总邮件';
+
+    private const CORP_ID = 1;
+    private const CHANNEL_ID = 4;   // 合塑谷歌
+    private const CHANNEL_NAME = '合塑谷歌(AI客服)';
+    private const TYPE = 2;         // 导入数据
+    private const GRADE = 0;
+    private const MAGNITUDE = 1;    // 银牌商机
+
+    /** @var array 国家名(小写)->country_id 缓存 */
+    private $countryCache = [];
+
+    protected function configure()
+    {
+        $this->addOption('file', null, InputOption::VALUE_REQUIRED, 'Excel 文件路径', 'docs/AI客服询盘_2026-08-20.xlsx')
+            ->addOption('users', null, InputOption::VALUE_REQUIRED, '目标 user_id 列表，逗号分隔（必填）', '')
+            ->addOption('dry-run', null, InputOption::VALUE_NONE, '只解析+去重预检+分配预演，不写库不发邮件')
+            ->addOption('no-notify', null, InputOption::VALUE_NONE, '只建档分配，不发邮件')
+            ->addOption('notify-only', null, InputOption::VALUE_NONE, '跳过写库，按 manifest 补发未成功的邮件')
+            ->addOption('only-user', null, InputOption::VALUE_REQUIRED, '仅给指定 user_id 发邮件（试发）', '0');
+    }
+
+    /**
+     * 解析 Excel（按表头名定位列，顺序无关）
+     */
+    private function parseExcel(string $filePath): array
+    {
+        $sheet = IOFactory::load($filePath)->getActiveSheet();
+        $highestRow = $sheet->getHighestRow();
+
+        $colMap = [];
+        foreach (range('A', 'Z') as $col) {
+            $v = trim((string)($sheet->getCell($col . '1')->getValue() ?? ''));
+            if ($v !== '') {
+                $colMap[$v] = $col;
+            }
+        }
+        foreach (['手机', 'WhatsApp', '邮箱'] as $need) {
+            if (!isset($colMap[$need])) {
+                throw new \RuntimeException('Excel 缺少必需列头: ' . $need . '；实际列头: ' . implode(',', array_keys($colMap)));
+            }
+        }
+
+        $get = function (string $header, int $r) use ($sheet, $colMap): string {
+            if (!isset($colMap[$header])) {
+                return '';
+            }
+            return trim((string)($sheet->getCell($colMap[$header] . $r)->getValue() ?? ''));
+        };
+
+        $rows = [];
+        for ($r = 2; $r <= $highestRow; $r++) {
+            $row = [
+                'excel_row' => $r,
+                'phone' => $this->normalizeNumber($get('手机', $r)),
+                'whatsapp' => $this->normalizeNumber($get('WhatsApp', $r)),
+                'email' => $get('邮箱', $r),
+                'wechat' => $get('微信', $r),
+                'intent' => $get('意向', $r),
+                'country' => $get('目标国家', $r),
+                'budget' => $get('预算', $r),
+                'brand' => $get('意向品牌', $r),
+                'model' => $get('意向车型', $r),
+                'qty' => $get('采购数量', $r),
+                'usage' => $get('采购用途', $r),
+                'note' => $get('其他备注', $r),
+                'assess' => $get('评估理由', $r),
+                'dialog' => $get('完整对话记录', $r),
+            ];
+            if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === ''
+                && $row['wechat'] === '' && $row['dialog'] === '') {
+                continue; // 整行为空
+            }
+            // contacts：第一个非空联系方式
+            $row['contacts'] = $row['whatsapp'] !== '' ? $row['whatsapp']
+                : ($row['phone'] !== '' ? $row['phone'] : $row['email']);
+            $row['intended'] = trim($row['brand'] . ' ' . $row['model']);
+            $rows[] = $row;
+        }
+        return $rows;
+    }
+
+    /**
+     * 号码归一化：仅保留数字与开头 +（去空格/横线等）
+     */
+    private function normalizeNumber(string $raw): string
+    {
+        if ($raw === '') {
+            return '';
+        }
+        $n = preg_replace('/[^0-9+]/', '', trim($raw));
+        $n = preg_replace('/\++/', '+', $n);
+        if ($n !== '' && $n[0] !== '+') {
+            $n = '+' . $n;
+        }
+        return $n !== '+' ? $n : '';
+    }
+
+    /**
+     * 国家名（英文/中文，忽略大小写）匹配 country_id；匹配不上返回 0
+     */
+    private function matchCountryId(string $name): int
+    {
+        if ($name === '') {
+            return 0;
+        }
+        $key = strtolower($name);
+        if (!array_key_exists($key, $this->countryCache)) {
+            $lower = strtolower($name);
+            $id = Country::where(function ($q) use ($lower) {
+                $q->whereRaw('LOWER(en_addr) = ?', [$lower])
+                    ->orWhereRaw('LOWER(cn_addr) = ?', [$lower]);
+            })->value('id');
+            $this->countryCache[$key] = (int)($id ?? 0);
+        }
+        return $this->countryCache[$key];
+    }
+
+    /**
+     * 未对应库字段的内容 -> 分块 HTML（desc_collect 富文本）
+     */
+    private function buildDescCollect(array $row): string
+    {
+        $e = fn($v) => htmlspecialchars((string)$v, ENT_QUOTES);
+        $blocks = [];
+
+        $info = [];
+        if ($row['intent'] !== '') {
+            $info[] = '意向：' . $e($row['intent']);
+        }
+        if ($row['budget'] !== '') {
+            $info[] = '预算：' . $e($row['budget']);
+        }
+        if ($row['qty'] !== '') {
+            $info[] = '采购数量：' . $e($row['qty']);
+        }
+        if ($row['usage'] !== '') {
+            $info[] = '采购用途：' . $e($row['usage']);
+        }
+        if ($row['country'] !== '') {
+            $info[] = '目标国家：' . $e($row['country']);
+        }
+        if ($row['wechat'] !== '') {
+            $info[] = '微信：' . $e($row['wechat']);
+        }
+        if ($info) {
+            $blocks[] = $this->block('询盘信息', implode('<br>', $info));
+        }
+
+        if ($row['brand'] !== '' || $row['model'] !== '') {
+            $blocks[] = $this->block('意向车型',
+                ($row['brand'] !== '' ? '品牌：' . $e($row['brand']) : '')
+                . ($row['brand'] !== '' && $row['model'] !== '' ? '<br>' : '')
+                . ($row['model'] !== '' ? '车型：' . $e($row['model']) : ''));
+        }
+
+        if ($row['note'] !== '') {
+            $blocks[] = $this->block('其他备注', $e($row['note']));
+        }
+
+        $ai = [];
+        if ($row['intent'] !== '') {
+            $ai[] = '意向等级：' . $e($row['intent']);
+        }
+        if ($row['assess'] !== '') {
+            $ai[] = '评估理由：' . $e($row['assess']);
+        }
+        if ($ai) {
+            $blocks[] = $this->block('AI评估', implode('<br>', $ai));
+        }
+
+        if ($row['dialog'] !== '') {
+            $blocks[] = $this->block('完整对话',
+                '<div style="white-space:pre-wrap;background:#f7f8fa;border:1px solid #eee;'
+                . 'border-radius:4px;padding:8px;font-size:12px;line-height:1.6;">' . $e($row['dialog']) . '</div>');
+        }
+
+        return implode('', $blocks);
+    }
+
+    private function block(string $title, string $bodyHtml): string
+    {
+        return '<div style="margin:0 0 10px;">'
+            . '<div style="font-weight:700;color:#BB0010;border-left:3px solid #BB0010;'
+            . 'padding-left:6px;margin-bottom:4px;">【' . htmlspecialchars($title) . '】</div>'
+            . '<div style="color:#333;">' . $bodyHtml . '</div></div>';
+    }
+
+    /**
+     * 去重：手机/WhatsApp/邮箱任一与库内对应列重复（含文件内）即跳过
+     */
+    private function dedup(array $rows, OutputInterface $output): array
+    {
+        $dbSets = [];
+        foreach (['phone' => 'phone', 'whatsapp' => 'WhatsApp', 'email' => 'email'] as $field => $col) {
+            $vals = array_values(array_unique(array_filter(array_column($rows, $field))));
+            $set = [];
+            foreach (array_chunk($vals, 500) as $chunk) {
+                foreach (Db::table('crm_customer')->whereNull('deleted_at')->whereIn($col, $chunk)->pluck($col) as $v) {
+                    $v = trim((string)$v);
+                    if ($v !== '') {
+                        if ($col === 'email') {
+                            $set[strtolower($v)] = 1;
+                        } else {
+                            $set[$this->normalizeNumber($v)] = 1;
+                        }
+                    }
+                }
+            }
+            $dbSets[$field] = $set;
+        }
+
+        $keep = []; $skipped = []; $noContact = [];
+        $seen = ['phone' => [], 'whatsapp' => [], 'email' => []];
+        foreach ($rows as $row) {
+            if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === '') {
+                $noContact[] = $row;
+                continue;
+            }
+            $dupReason = '';
+            foreach (['phone', 'whatsapp', 'email'] as $field) {
+                if ($row[$field] === '') {
+                    continue;
+                }
+                $key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
+                if (isset($dbSets[$field][$key]) || isset($seen[$field][$key])) {
+                    $dupReason = $field . '重复: ' . $row[$field];
+                    break;
+                }
+            }
+            if ($dupReason !== '') {
+                $skipped[] = [$row['excel_row'], $dupReason];
+                continue;
+            }
+            foreach (['phone', 'whatsapp', 'email'] as $field) {
+                if ($row[$field] !== '') {
+                    $key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
+                    $seen[$field][$key] = 1;
+                }
+            }
+            $keep[] = $row;
+        }
+        return [$keep, $skipped, $noContact];
+    }
+
+    private function manifestPath(string $date): string
+    {
+        return runtime_path() . '/inquiry_hesu_google_ai_' . $date . '.json';
+    }
+
+    protected function execute(InputInterface $input, OutputInterface $output): int
+    {
+        $file = $input->getOption('file');
+        $targetUserIds = array_values(array_filter(array_map('intval', explode(',', (string)$input->getOption('users')))));
+        $dryRun = (bool)$input->getOption('dry-run');
+        $notifyOnly = (bool)$input->getOption('notify-only');
+        $noNotify = (bool)$input->getOption('no-notify');
+        $onlyUser = (int)$input->getOption('only-user');
+        $date = date('Y-m-d');
+
+        if (!$targetUserIds) {
+            $output->writeln('<error>--users 不能为空（目标业务员 user_id 列表）</error>');
+            return self::FAILURE;
+        }
+        if (!is_file($file)) {
+            $output->writeln('<error>文件不存在: ' . $file . '</error>');
+            return self::FAILURE;
+        }
+        if ($notifyOnly && $noNotify) {
+            $output->writeln('<error>--notify-only 与 --no-notify 不能同时使用</error>');
+            return self::FAILURE;
+        }
+
+        $output->writeln('<info>解析 Excel: ' . $file . '</info>');
+        $rows = $this->parseExcel($file);
+        $output->writeln('<info>数据行: ' . count($rows) . '</info>');
+
+        [$keep, $skipped, $noContact] = $this->dedup($rows, $output);
+        $output->writeln('<info>去重后待建档: ' . count($keep) . '，重复跳过: ' . count($skipped) . '，无联系方式跳过: ' . count($noContact) . '</info>');
+        foreach (array_slice($skipped, 0, 10) as $s) {
+            $output->writeln('<comment>  跳过 行' . $s[0] . ' ' . $s[1] . '</comment>');
+        }
+        if (count($skipped) > 10) {
+            $output->writeln('<comment>  ...另 ' . (count($skipped) - 10) . ' 条</comment>');
+        }
+        foreach (array_slice($noContact, 0, 5) as $row) {
+            $output->writeln('<comment>  无联系方式 行' . $row['excel_row'] . ' 备注:' . mb_substr($row['note'], 0, 30) . '</comment>');
+        }
+
+        // 国家匹配预览
+        $countryMiss = [];
+        foreach ($keep as $row) {
+            if ($row['country'] !== '' && $this->matchCountryId($row['country']) === 0) {
+                $countryMiss[$row['country']] = 1;
+            }
+        }
+        if ($countryMiss) {
+            $output->writeln('<comment>未匹配到国家(将留空): ' . implode('、', array_keys($countryMiss)) . '</comment>');
+        }
+
+        // 轮询分配（按行序 i % n）
+        $n = count($targetUserIds);
+        foreach ($keep as $i => &$row) {
+            $row['new_user_id'] = $targetUserIds[$i % $n];
+        }
+        unset($row);
+        $groups = [];
+        foreach ($targetUserIds as $uid) {
+            $groups[$uid] = [];
+        }
+        foreach ($keep as $row) {
+            $groups[$row['new_user_id']][] = $row;
+        }
+        foreach ($targetUserIds as $uid) {
+            $output->writeln('<info>user ' . $uid . ' 分配: ' . count($groups[$uid]) . ' 条</info>');
+        }
+        foreach (array_slice($keep, 0, 3) as $row) {
+            $output->writeln('<comment>样例[行' . $row['excel_row'] . '] ' . $row['contacts'] . ' '
+                . mb_substr($row['intended'], 0, 24) . ' -> user ' . $row['new_user_id'] . '</comment>');
+        }
+
+        if ($dryRun) {
+            $output->writeln('<info>[dry-run] 不写库、不发邮件。确认后去掉 --dry-run 执行。</info>');
+            return self::SUCCESS;
+        }
+
+        $manifestPath = $this->manifestPath($date);
+
+        if ($notifyOnly) {
+            // 建档后联系方式已入库，重新解析会被去重清空——补发必须用 manifest 保存的分配结果
+            $manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
+            if (empty($manifest['groups'])) {
+                $output->writeln('<error>manifest 不存在或无分配数据: ' . $manifestPath . '；请先执行 --no-notify 或完整命令生成</error>');
+                return self::FAILURE;
+            }
+            $digestGroups = $manifest['groups'];
+            $output->writeln('<comment>[notify-only] 跳过写库，按 manifest 分配结果补发。</comment>');
+        } else {
+            $created = [];
+            Db::connection()->transaction(function () use ($keep, $output, &$created) {
+                foreach ($keep as $row) {
+                    $c = new CrmCustomer();
+                    $c->corp_id = self::CORP_ID;
+                    $c->user_id = $row['new_user_id'];
+                    $c->type = self::TYPE;
+                    $c->channel_id = self::CHANNEL_ID;
+                    $c->grade = self::GRADE;
+                    $c->magnitude = self::MAGNITUDE;
+                    $c->email = $row['email'];
+                    $c->phone = $row['phone'];
+                    $c->WhatsApp = $row['whatsapp'];
+                    $c->contacts = $row['contacts'];
+                    $c->country_id = $this->matchCountryId($row['country']) ?: null;
+                    $c->intended_vehicles = $row['intended'] !== '' ? $row['intended'] : null;
+                    $c->desc_collect = $this->buildDescCollect($row);
+                    $c->obtain = time();
+                    if (!$c->save()) {
+                        throw new \RuntimeException('行' . $row['excel_row'] . ' 建档失败');
+                    }
+                    $row['code'] = $c->code;
+                    $created[] = $row;
+                }
+                $output->writeln('<info>已建档并分配: ' . count($created) . ' 条（code 自动生成）</info>');
+            });
+
+            if ($created) {
+                $digestGroups = [];
+                foreach ($targetUserIds as $uid) {
+                    $digestGroups[(string)$uid] = [];
+                }
+                foreach ($created as $row) {
+                    $digestGroups[(string)$row['new_user_id']][] = $this->digestRow($row);
+                }
+                $this->saveManifest($manifestPath, $targetUserIds, $digestGroups);
+            } elseif (is_file($manifestPath)) {
+                $manifest = json_decode((string)file_get_contents($manifestPath), true) ?: [];
+                if (!empty($manifest['groups'])) {
+                    $digestGroups = $manifest['groups'];
+                    $output->writeln('<comment>本次无新建档（可能已导入过），沿用已有 manifest 的分配结果。</comment>');
+                } else {
+                    $output->writeln('<comment>没有可建档数据，结束。</comment>');
+                    return self::SUCCESS;
+                }
+            } else {
+                $output->writeln('<comment>没有可建档数据，结束。</comment>');
+                return self::SUCCESS;
+            }
+
+            if ($noNotify) {
+                $output->writeln('<comment>[no-notify] 已建档，跳过发邮件。核对库后用 --notify-only 补发。</comment>');
+                return self::SUCCESS;
+            }
+        }
+
+        $this->sendDigests($digestGroups, $targetUserIds, $manifestPath, $onlyUser, $output);
+        return self::SUCCESS;
+    }
+
+    private function saveManifest(string $path, array $targetUserIds, array $digestGroups): void
+    {
+        $perUser = []; $emailed = [];
+        foreach ($targetUserIds as $uid) {
+            $perUser[(string)$uid] = count($digestGroups[(string)$uid] ?? []);
+            $emailed[(string)$uid] = false;
+        }
+        $data = [
+            'date' => date('Y-m-d'),
+            'imported_at' => time(),
+            'target_users' => $targetUserIds,
+            'per_user_counts' => $perUser,
+            'groups' => $digestGroups,
+            'emailed' => $emailed,
+        ];
+        file_put_contents($path, json_encode($data, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
+    }
+
+    /**
+     * 建档行 -> 邮件汇总行
+     */
+    private function digestRow(array $row): array
+    {
+        $remark = trim($row['intended'] . ' ' . $row['budget']);
+        return [
+            'code' => $row['code'] ?? '',
+            'contact' => $row['contacts'],
+            'email' => $row['email'],
+            'phone' => $row['whatsapp'] !== '' ? $row['whatsapp'] : $row['phone'],
+            'country_cn' => $row['country'],
+            'channel' => self::CHANNEL_NAME,
+            'remark' => mb_substr($remark, 0, 100),
+        ];
+    }
+
+    private function sendDigests(array $digestGroups, array $targetUserIds, string $manifestPath, int $onlyUser, OutputInterface $output): void
+    {
+        $users = Db::table('user')->whereIn('id', $targetUserIds)->get(['id', 'name', 'email']);
+        $userMap = [];
+        foreach ($users as $u) {
+            $userMap[(int)$u->id] = $u;
+        }
+        $manifest = is_file($manifestPath) ? (json_decode((string)file_get_contents($manifestPath), true) ?: ['emailed' => []]) : ['emailed' => []];
+        $date = date('Y-m-d');
+
+        foreach ($targetUserIds as $uid) {
+            if ($onlyUser > 0 && $uid !== $onlyUser) {
+                continue;
+            }
+            if (!empty($manifest['emailed'][(string)$uid])) {
+                $output->writeln('<comment>跳过已发送: user ' . $uid . '</comment>');
+                continue;
+            }
+            $u = $userMap[$uid] ?? null;
+            if (!$u || empty($u->email)) {
+                $output->writeln('<error>user ' . $uid . ' 无邮箱，跳过</error>');
+                continue;
+            }
+            $inquiries = array_values($digestGroups[(string)$uid] ?? []);
+            $html = InquiryDigestMail::build((string)$u->name, $inquiries, $date);
+            $subject = 'AI客服新询盘分配汇总（共 ' . count($inquiries) . ' 条）- ' . $u->name . ' - ' . $date;
+
+            $ok = MailSend::send($u->email, $subject, $html);
+            if (!$ok) {
+                $ok = MailSend::send($u->email, $subject, $html);
+            }
+            $manifest['emailed'][(string)$uid] = (bool)$ok;
+            file_put_contents($manifestPath, json_encode($manifest, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
+
+            $tag = $ok ? 'info' : 'error';
+            $output->writeln('<' . $tag . '>user ' . $uid . ' (' . $u->email . '): '
+                . ($ok ? '发送成功' : '发送失败') . '，共 ' . count($inquiries) . ' 条</' . $tag . '>');
+        }
+    }
+}