list($params);
$status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
$ossservice = new OssService();
foreach ($result as $key => $value) {
$value=$value->toArray();
$value['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
$value['attachment'] = empty($value['attachment'])?[]:unserialize($value['attachment']);
foreach ($value['attachment'] as $k => $attachment) {
$value['attachment'][$k]['storage_path_full'] = (!empty($attachment))?$ossservice->generatePrivateUrl($attachment['storage_path']):'';
}
$user = User::where('id', $value['user_id'])->first();
$value['user_name'] = $user?->name;
$value['user_avatar'] = $user?->avatar;
$result[$key] = $value;
}
return $result;
}
public function add(array $data)
{
try {
$data['attachment'] = serialize($data['attachment']);
if (empty($data['content'])) {
throw new BusinessException('消息内容不能为空');
}
$conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
$ticket = (new TicketLogic())->find($data['ticket_id']);
$categorie= (new CategorieLogic())->find($ticket['categorie_id']);
$categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
$notice = [
'code' => $ticket['code'],
'category' => $categorieName,
'content' => $data['content'],
'reply' => '',
];
//$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
$emailDefault = 'tuotuo@hnxinyouhe.com'; //范彩凤
if (empty($conversation)) {
$email = $emailDefault;
}else{
$tiket = (new TicketLogic())->find($conversation['ticket_id']);
if($data['user_id'] != $tiket['user_id']){
$email = User::where('id',$tiket['user_id'])->value('email');
}else{
$conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
->where('user_id', '!=', $data['user_id'])
->orderBy('id', 'desc')
->first();
$email = (!empty($conversationLast['user_id']))?User::where('id',$conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
}
$notice['content'] = $tiket['content'];
$status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
$locale = locale();
$ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
$content = str_replace($status_fanyi,$ticket_status,$data['content']);
$notice['reply'] = '最新回复：' . $content . '';
}
\app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
unset($data['categorie_id']);
unset($data['code']);
return (new ConversationLogic())->add($data);
} catch (\Throwable $e) {
throw $e;
}
}
public function sendEmail(array $data)
{
$conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
$ticket = (new TicketLogic())->find($data['ticket_id']);
$categorie= (new CategorieLogic())->find($ticket['categorie_id']);
$categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
$notice = [
'code' => $ticket['code'],
'category' => $categorieName,
'content' => $ticket['content'],
'reply' => '',
];
//$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
$emailDefault = 'tuotuo@hnxinyouhe.com'; //范彩凤
if (empty($conversation)) {
$email = $emailDefault;
}else{
$tiket = (new TicketLogic())->find($conversation['ticket_id']);
if($conversation['user_id'] != $tiket['user_id']){
$email = User::where('id',$tiket['user_id'])->value('email');
}else{
$conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
->where('user_id', '!=', $conversation['user_id'])
->orderBy('id', 'desc')
->first();
$email = (!empty($conversationLast['user_id']))?User::where('id',$conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
}
$notice['content'] = $tiket['content'];
// $notice['reply'] = '最新回复：' . $conversation['content'] . '';
$notice['reply'] = '最新回复：' . '卡罗拉、极石01、比亚迪唐，宋Plus、丰田荣放、捷途T2、极氪7x、（阿联酋, 亚美尼亚, 阿塞拜疆, 白俄罗斯, 哥斯达黎加, 埃塞俄比亚, 格鲁吉亚, 加纳, 吉尔吉斯斯坦, 蒙古, 巴拉圭, 沙特阿拉伯, 塔吉克斯坦, 土库曼斯坦, 乌兹别克斯坦，委内瑞拉）起亚亦跑（阿尔及利亚），基本上每个车都推中亚中东南美非洲' . '';
}
\app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
return $email;
}
public function edit(array $data)
{
try {
Db::beginTransaction();
$data['attachment'] = serialize($data['attachment']);
$result = (new ConversationLogic())->edit($data);
Db::commit();
return $result;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
}