<?php

namespace app\ticket\logic;

use app\common\model\UserTokenLog;
use app\common\model\Systems;
use app\common\model\User;
use app\common\model\UserSn;
use app\common\utils\Jwt;
use app\ticket\model\Ticket;
use support\Redis;
use support\exception\BusinessException;
use support\Log;

class TicketLogic
{
    public function list($params)
    {
        $where = [];
        if(!empty($params['categorie_id'])){
            $where[] = ['categorie_id', '=', $params['categorie_id']];
        }
        if(!empty($params['user_id'])){
            $where[] = ['user_id', '=', $params['user_id']];
        }
        if(!empty($params['status'])){
            $where[] = ['status', '=', $params['status']];
        }
        $size = $params['size']??10;
        $current = $params['current']??1;

        return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
    }
    public function add(array $data)
    {
        $data['status'] = 1;
        $data['code'] = self::generateSimpleTicketNo();
        try {
            return Ticket::create($data);
        } catch (\Throwable $e) {
            Log::error('工单创建失败', [
                'data' => $data,
                'error' => $e->getMessage()
            ]);
            throw new BusinessException('工单创建失败，请稍后重试', 500);
        }
    }
    public function edit(array $data)
    {
        try {
            unset($data['code']);
            $ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
            return $ticket;
        } catch (\Throwable $e) {
            Log::error('工单编辑失败', [
                'data' => $data,
                'error' => $e->getMessage()
            ]);
            throw new BusinessException('工单编辑失败，请稍后重试', 500);
        }
    }

    public function find(int $id)
    {
        $ticket = Ticket::find($id);
        return $ticket;
    }

    public static function generateSimpleTicketNo(): string
    {
        $date = date('Ymd'); // 日期
        $prefix = 'GD'; // 前缀
        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字

        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
    }
}