<?php

namespace app\command;

use app\common\model\CrmCustomer;
use app\common\utils\InquiryFairAssigner;
use app\common\utils\email\InquiryDigestMail;
use app\common\utils\email\MailSend;
use app\crm\model\Country;
use PhpOffice\PhpSpreadsheet\IOFactory;
use Symfony\Component\Console\Command\Command;
use Symfony\Component\Console\Input\InputInterface;
use Symfony\Component\Console\Input\InputOption;
use Symfony\Component\Console\Output\OutputInterface;
use support\Db;

/**
 * 合塑谷歌AI客服询盘导入
 *
 * AI客服询盘 Excel（库外数据）-> 建 crm_customer 档案 -> 轮询分配 -> 汇总邮件。
 * 固定口径：corp_id=1(合塑)、channel_id=4(合塑谷歌)、type=2(导入)、magnitude=1(银牌)；
 * contacts=第一个非空联系方式(WhatsApp->手机->邮箱)；去重：手机/WhatsApp/邮箱任一重复即跳过。
 * 未对应库字段的内容分块拼入 desc_collect（询盘信息/意向车型/其他备注/AI评估/完整对话）。
 */
class HesuGoogleAiInquiryImportCommand extends Command
{
    protected static $defaultName = 'inquiry:import-hesu-google-ai';
    protected static $defaultDescription = '合塑谷歌AI客服询盘导入：新询盘建档+轮询分配+汇总邮件';

    private const CORP_ID = 1;
    private const CHANNEL_ID = 4;   // 合塑谷歌
    private const CHANNEL_NAME = '合塑谷歌(AI客服)';
    private const TYPE = 2;         // 导入数据
    private const GRADE = 0;
    private const MAGNITUDE = 1;    // 银牌商机

    /** @var array 国家名(小写)->country_id 缓存 */
    private $countryCache = [];

    protected function configure()
    {
        $this->addOption('file', null, InputOption::VALUE_REQUIRED, 'Excel 文件路径', 'docs/AI客服询盘_2026-08-20.xlsx')
            ->addOption('users', null, InputOption::VALUE_REQUIRED, '目标 user_id 列表，逗号分隔（必填）', '')
            ->addOption('dry-run', null, InputOption::VALUE_NONE, '只解析+去重预检+分配预演，不写库不发邮件')
            ->addOption('no-notify', null, InputOption::VALUE_NONE, '只建档分配，不发邮件')
            ->addOption('notify-only', null, InputOption::VALUE_NONE, '跳过写库，按 manifest 补发未成功的邮件')
            ->addOption('only-user', null, InputOption::VALUE_REQUIRED, '仅给指定 user_id 发邮件（试发）', '0');
    }

    /**
     * 解析 Excel（按表头名定位列，顺序无关）
     */
    private function parseExcel(string $filePath): array
    {
        $sheet = IOFactory::load($filePath)->getActiveSheet();
        $highestRow = $sheet->getHighestRow();

        $colMap = [];
        foreach (range('A', 'Z') as $col) {
            $v = trim((string)($sheet->getCell($col . '1')->getValue() ?? ''));
            if ($v !== '') {
                $colMap[$v] = $col;
            }
        }
        foreach (['手机', 'WhatsApp', '邮箱'] as $need) {
            if (!isset($colMap[$need])) {
                throw new \RuntimeException('Excel 缺少必需列头: ' . $need . '；实际列头: ' . implode(',', array_keys($colMap)));
            }
        }

        $get = function (string $header, int $r) use ($sheet, $colMap): string {
            if (!isset($colMap[$header])) {
                return '';
            }
            return trim((string)($sheet->getCell($colMap[$header] . $r)->getValue() ?? ''));
        };

        $rows = [];
        for ($r = 2; $r <= $highestRow; $r++) {
            $row = [
                'excel_row' => $r,
                'phone' => $this->normalizeNumber($get('手机', $r)),
                'whatsapp' => $this->normalizeNumber($get('WhatsApp', $r)),
                'email' => $get('邮箱', $r),
                'wechat' => $get('微信', $r),
                'intent' => $get('意向', $r),
                'country' => $get('目标国家', $r),
                'budget' => $get('预算', $r),
                'brand' => $get('意向品牌', $r),
                'model' => $get('意向车型', $r),
                'qty' => $get('采购数量', $r),
                'usage' => $get('采购用途', $r),
                'note' => $get('其他备注', $r),
                'assess' => $get('评估理由', $r),
                'dialog' => $get('完整对话记录', $r),
            ];
            if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === ''
                && $row['wechat'] === '' && $row['dialog'] === '') {
                continue; // 整行为空
            }
            // contacts：第一个非空联系方式
            $row['contacts'] = $row['whatsapp'] !== '' ? $row['whatsapp']
                : ($row['phone'] !== '' ? $row['phone'] : $row['email']);
            $row['intended'] = trim($row['brand'] . ' ' . $row['model']);
            $rows[] = $row;
        }
        return $rows;
    }

    /**
     * 号码归一化：仅保留数字与开头 +（去空格/横线等）
     */
    private function normalizeNumber(string $raw): string
    {
        if ($raw === '') {
            return '';
        }
        $n = preg_replace('/[^0-9+]/', '', trim($raw));
        $n = preg_replace('/\++/', '+', $n);
        if ($n !== '' && $n[0] !== '+') {
            $n = '+' . $n;
        }
        return $n !== '+' ? $n : '';
    }

    /**
     * 国家名（英文/中文，忽略大小写）匹配 country_id；匹配不上返回 0
     */
    private function matchCountryId(string $name): int
    {
        if ($name === '') {
            return 0;
        }
        $key = strtolower($name);
        if (!array_key_exists($key, $this->countryCache)) {
            $lower = strtolower($name);
            $id = Country::where(function ($q) use ($lower) {
                $q->whereRaw('LOWER(en_addr) = ?', [$lower])
                    ->orWhereRaw('LOWER(cn_addr) = ?', [$lower]);
            })->value('id');
            $this->countryCache[$key] = (int)($id ?? 0);
        }
        return $this->countryCache[$key];
    }

    /**
     * 未对应库字段的内容 -> 分块 HTML（desc_collect 富文本）
     */
    private function buildDescCollect(array $row): string
    {
        $e = fn($v) => htmlspecialchars((string)$v, ENT_QUOTES);
        $blocks = [];

        $info = [];
        if ($row['intent'] !== '') {
            $info[] = '意向：' . $e($row['intent']);
        }
        if ($row['budget'] !== '') {
            $info[] = '预算：' . $e($row['budget']);
        }
        if ($row['qty'] !== '') {
            $info[] = '采购数量：' . $e($row['qty']);
        }
        if ($row['usage'] !== '') {
            $info[] = '采购用途：' . $e($row['usage']);
        }
        if ($row['country'] !== '') {
            $info[] = '目标国家：' . $e($row['country']);
        }
        if ($row['wechat'] !== '') {
            $info[] = '微信：' . $e($row['wechat']);
        }
        if ($info) {
            $blocks[] = $this->block('询盘信息', implode('<br>', $info));
        }

        if ($row['brand'] !== '' || $row['model'] !== '') {
            $blocks[] = $this->block('意向车型',
                ($row['brand'] !== '' ? '品牌：' . $e($row['brand']) : '')
                . ($row['brand'] !== '' && $row['model'] !== '' ? '<br>' : '')
                . ($row['model'] !== '' ? '车型：' . $e($row['model']) : ''));
        }

        if ($row['note'] !== '') {
            $blocks[] = $this->block('其他备注', $e($row['note']));
        }

        $ai = [];
        if ($row['intent'] !== '') {
            $ai[] = '意向等级：' . $e($row['intent']);
        }
        if ($row['assess'] !== '') {
            $ai[] = '评估理由：' . $e($row['assess']);
        }
        if ($ai) {
            $blocks[] = $this->block('AI评估', implode('<br>', $ai));
        }

        if ($row['dialog'] !== '') {
            $blocks[] = $this->block('完整对话',
                '<div style="white-space:pre-wrap;background:#f7f8fa;border:1px solid #eee;'
                . 'border-radius:4px;padding:8px;font-size:12px;line-height:1.6;">' . $e($row['dialog']) . '</div>');
        }

        return implode('', $blocks);
    }

    private function block(string $title, string $bodyHtml): string
    {
        return '<div style="margin:0 0 10px;">'
            . '<div style="font-weight:700;color:#BB0010;border-left:3px solid #BB0010;'
            . 'padding-left:6px;margin-bottom:4px;">【' . htmlspecialchars($title) . '】</div>'
            . '<div style="color:#333;">' . $bodyHtml . '</div></div>';
    }

    /**
     * 去重：手机/WhatsApp/邮箱任一与库内对应列重复（含文件内）即跳过
     */
    private function dedup(array $rows, OutputInterface $output): array
    {
        $dbSets = [];
        foreach (['phone' => 'phone', 'whatsapp' => 'WhatsApp', 'email' => 'email'] as $field => $col) {
            $vals = array_values(array_unique(array_filter(array_column($rows, $field))));
            $set = [];
            foreach (array_chunk($vals, 500) as $chunk) {
                foreach (Db::table('crm_customer')->whereNull('deleted_at')->whereIn($col, $chunk)->pluck($col) as $v) {
                    $v = trim((string)$v);
                    if ($v !== '') {
                        if ($col === 'email') {
                            $set[strtolower($v)] = 1;
                        } else {
                            $set[$this->normalizeNumber($v)] = 1;
                        }
                    }
                }
            }
            $dbSets[$field] = $set;
        }

        $keep = []; $skipped = []; $noContact = [];
        $seen = ['phone' => [], 'whatsapp' => [], 'email' => []];
        foreach ($rows as $row) {
            if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === '') {
                $noContact[] = $row;
                continue;
            }
            $dupReason = '';
            foreach (['phone', 'whatsapp', 'email'] as $field) {
                if ($row[$field] === '') {
                    continue;
                }
                $key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
                if (isset($dbSets[$field][$key]) || isset($seen[$field][$key])) {
                    $dupReason = $field . '重复: ' . $row[$field];
                    break;
                }
            }
            if ($dupReason !== '') {
                $skipped[] = [$row['excel_row'], $dupReason];
                continue;
            }
            foreach (['phone', 'whatsapp', 'email'] as $field) {
                if ($row[$field] !== '') {
                    $key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
                    $seen[$field][$key] = 1;
                }
            }
            $keep[] = $row;
        }
        return [$keep, $skipped, $noContact];
    }

    private function manifestPath(string $date): string
    {
        return runtime_path() . '/inquiry_hesu_google_ai_' . $date . '.json';
    }

    protected function execute(InputInterface $input, OutputInterface $output): int
    {
        $file = $input->getOption('file');
        $targetUserIds = array_values(array_filter(array_map('intval', explode(',', (string)$input->getOption('users')))));
        $dryRun = (bool)$input->getOption('dry-run');
        $notifyOnly = (bool)$input->getOption('notify-only');
        $noNotify = (bool)$input->getOption('no-notify');
        $onlyUser = (int)$input->getOption('only-user');
        $date = date('Y-m-d');

        if (!$targetUserIds) {
            $output->writeln('<error>--users 不能为空（目标业务员 user_id 列表）</error>');
            return self::FAILURE;
        }
        if (!is_file($file)) {
            $output->writeln('<error>文件不存在: ' . $file . '</error>');
            return self::FAILURE;
        }
        if ($notifyOnly && $noNotify) {
            $output->writeln('<error>--notify-only 与 --no-notify 不能同时使用</error>');
            return self::FAILURE;
        }

        $output->writeln('<info>解析 Excel: ' . $file . '</info>');
        $rows = $this->parseExcel($file);
        $output->writeln('<info>数据行: ' . count($rows) . '</info>');

        [$keep, $skipped, $noContact] = $this->dedup($rows, $output);
        $output->writeln('<info>去重后待建档: ' . count($keep) . '，重复跳过: ' . count($skipped) . '，无联系方式跳过: ' . count($noContact) . '</info>');
        foreach (array_slice($skipped, 0, 10) as $s) {
            $output->writeln('<comment>  跳过 行' . $s[0] . ' ' . $s[1] . '</comment>');
        }
        if (count($skipped) > 10) {
            $output->writeln('<comment>  ...另 ' . (count($skipped) - 10) . ' 条</comment>');
        }
        foreach (array_slice($noContact, 0, 5) as $row) {
            $output->writeln('<comment>  无联系方式 行' . $row['excel_row'] . ' 备注:' . mb_substr($row['note'], 0, 30) . '</comment>');
        }

        // 国家匹配预览
        $countryMiss = [];
        foreach ($keep as $row) {
            if ($row['country'] !== '' && $this->matchCountryId($row['country']) === 0) {
                $countryMiss[$row['country']] = 1;
            }
        }
        if ($countryMiss) {
            $output->writeln('<comment>未匹配到国家(将留空): ' . implode('、', array_keys($countryMiss)) . '</comment>');
        }

        // 公平分配：按近10天窗口内实际分到数升序（少者优先、最久未分到优先），再按序轮询
        $fair = InquiryFairAssigner::fairOrder($targetUserIds);
        $orderedUsers = $fair['ordered'];
        $output->writeln('<info>分配顺序（近' . $fair['window_days'] . '天已有条数）：'
            . implode('、', array_map(fn($u) => $u . '(' . ($fair['counts'][$u] ?? 0) . ')', $orderedUsers)) . '</info>');
        $n = count($orderedUsers);
        foreach ($keep as $i => &$row) {
            $row['new_user_id'] = $orderedUsers[$i % $n];
        }
        unset($row);
        $groups = [];
        foreach ($targetUserIds as $uid) {
            $groups[$uid] = [];
        }
        foreach ($keep as $row) {
            $groups[$row['new_user_id']][] = $row;
        }
        foreach ($targetUserIds as $uid) {
            $output->writeln('<info>user ' . $uid . ' 分配: ' . count($groups[$uid]) . ' 条</info>');
        }
        foreach (array_slice($keep, 0, 3) as $row) {
            $output->writeln('<comment>样例[行' . $row['excel_row'] . '] ' . $row['contacts'] . ' '
                . mb_substr($row['intended'], 0, 24) . ' -> user ' . $row['new_user_id'] . '</comment>');
        }

        if ($dryRun) {
            $output->writeln('<info>[dry-run] 不写库、不发邮件。确认后去掉 --dry-run 执行。</info>');
            return self::SUCCESS;
        }

        $manifestPath = $this->manifestPath($date);

        if ($notifyOnly) {
            // 建档后联系方式已入库，重新解析会被去重清空——补发必须用 manifest 保存的分配结果
            $manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
            if (empty($manifest['groups'])) {
                $output->writeln('<error>manifest 不存在或无分配数据: ' . $manifestPath . '；请先执行 --no-notify 或完整命令生成</error>');
                return self::FAILURE;
            }
            $digestGroups = $manifest['groups'];
            $output->writeln('<comment>[notify-only] 跳过写库，按 manifest 分配结果补发。</comment>');
        } else {
            $created = [];
            Db::connection()->transaction(function () use ($keep, $output, &$created) {
                foreach ($keep as $row) {
                    $c = new CrmCustomer();
                    $c->corp_id = self::CORP_ID;
                    $c->user_id = $row['new_user_id'];
                    $c->type = self::TYPE;
                    $c->channel_id = self::CHANNEL_ID;
                    $c->grade = self::GRADE;
                    $c->magnitude = self::MAGNITUDE;
                    $c->email = $row['email'];
                    $c->phone = $row['phone'];
                    $c->WhatsApp = $row['whatsapp'];
                    $c->contacts = $row['contacts'];
                    $c->country_id = $this->matchCountryId($row['country']) ?: null;
                    $c->intended_vehicles = $row['intended'] !== '' ? $row['intended'] : null;
                    $c->desc_collect = $this->buildDescCollect($row);
                    $c->obtain = time();
                    if (!$c->save()) {
                        throw new \RuntimeException('行' . $row['excel_row'] . ' 建档失败');
                    }
                    $row['code'] = $c->code;
                    $created[] = $row;
                }
                $output->writeln('<info>已建档并分配: ' . count($created) . ' 条（code 自动生成）</info>');
            });

            if ($created) {
                $digestGroups = [];
                foreach ($targetUserIds as $uid) {
                    $digestGroups[(string)$uid] = [];
                }
                foreach ($created as $row) {
                    $digestGroups[(string)$row['new_user_id']][] = $this->digestRow($row);
                }
                $this->saveManifest($manifestPath, $targetUserIds, $digestGroups);
            } elseif (is_file($manifestPath)) {
                $manifest = json_decode((string)file_get_contents($manifestPath), true) ?: [];
                if (!empty($manifest['groups'])) {
                    $digestGroups = $manifest['groups'];
                    $output->writeln('<comment>本次无新建档（可能已导入过），沿用已有 manifest 的分配结果。</comment>');
                } else {
                    $output->writeln('<comment>没有可建档数据，结束。</comment>');
                    return self::SUCCESS;
                }
            } else {
                $output->writeln('<comment>没有可建档数据，结束。</comment>');
                return self::SUCCESS;
            }

            if ($noNotify) {
                $output->writeln('<comment>[no-notify] 已建档，跳过发邮件。核对库后用 --notify-only 补发。</comment>');
                return self::SUCCESS;
            }
        }

        $this->sendDigests($digestGroups, $targetUserIds, $manifestPath, $onlyUser, $output);
        return self::SUCCESS;
    }

    private function saveManifest(string $path, array $targetUserIds, array $digestGroups): void
    {
        $perUser = []; $emailed = [];
        foreach ($targetUserIds as $uid) {
            $perUser[(string)$uid] = count($digestGroups[(string)$uid] ?? []);
            $emailed[(string)$uid] = false;
        }
        $data = [
            'date' => date('Y-m-d'),
            'imported_at' => time(),
            'target_users' => $targetUserIds,
            'per_user_counts' => $perUser,
            'groups' => $digestGroups,
            'emailed' => $emailed,
        ];
        file_put_contents($path, json_encode($data, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
    }

    /**
     * 建档行 -> 邮件汇总行
     */
    private function digestRow(array $row): array
    {
        $remark = trim($row['intended'] . ' ' . $row['budget']);
        return [
            'code' => $row['code'] ?? '',
            'contact' => $row['contacts'],
            'email' => $row['email'],
            'phone' => $row['whatsapp'] !== '' ? $row['whatsapp'] : $row['phone'],
            'country_cn' => $row['country'],
            'channel' => self::CHANNEL_NAME,
            'remark' => mb_substr($remark, 0, 100),
        ];
    }

    private function sendDigests(array $digestGroups, array $targetUserIds, string $manifestPath, int $onlyUser, OutputInterface $output): void
    {
        $users = Db::table('user')->whereIn('id', $targetUserIds)->get(['id', 'name', 'email']);
        $userMap = [];
        foreach ($users as $u) {
            $userMap[(int)$u->id] = $u;
        }
        $manifest = is_file($manifestPath) ? (json_decode((string)file_get_contents($manifestPath), true) ?: ['emailed' => []]) : ['emailed' => []];
        $date = date('Y-m-d');

        foreach ($targetUserIds as $uid) {
            if (count($digestGroups[(string)$uid] ?? []) === 0) {
                $output->writeln('<comment>user ' . $uid . ' 未分到询盘，不发送</comment>');
                continue;
            }
            if ($onlyUser > 0 && $uid !== $onlyUser) {
                continue;
            }
            if (!empty($manifest['emailed'][(string)$uid])) {
                $output->writeln('<comment>跳过已发送: user ' . $uid . '</comment>');
                continue;
            }
            $u = $userMap[$uid] ?? null;
            if (!$u || empty($u->email)) {
                $output->writeln('<error>user ' . $uid . ' 无邮箱，跳过</error>');
                continue;
            }
            $inquiries = array_values($digestGroups[(string)$uid] ?? []);
            $html = InquiryDigestMail::build((string)$u->name, $inquiries, $date);
            $subject = 'AI客服新询盘分配汇总（共 ' . count($inquiries) . ' 条）- ' . $u->name . ' - ' . $date;

            $ok = MailSend::send($u->email, $subject, $html);
            if (!$ok) {
                $ok = MailSend::send($u->email, $subject, $html);
            }
            $manifest['emailed'][(string)$uid] = (bool)$ok;
            file_put_contents($manifestPath, json_encode($manifest, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));

            $tag = $ok ? 'info' : 'error';
            $output->writeln('<' . $tag . '>user ' . $uid . ' (' . $u->email . '): '
                . ($ok ? '发送成功' : '发送失败') . '，共 ' . count($inquiries) . ' 条</' . $tag . '>');
        }
    }
}