mzl92
6fa80336a6
新增 InquiryFairAssigner：统计 crm_customer(合塑谷歌/导入/未删/近10天) 中名单内每人的已有条数，按 少者优先 -> 最久未分到优先 -> 名单顺序 排序， 三个导入命令分配前统一调用并打印排序结果（含各人窗口内条数）。 解决：日询盘量少于人数时固定只分给名单前几人的问题； 名单增删（离职/暂停回归）自适应，跨脚本/跨天共享，无额外状态。 Co-Authored-By: Claude <noreply@anthropic.com>
509 lines
22 KiB
PHP
509 lines
22 KiB
PHP
<?php
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namespace app\command;
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use app\common\model\CrmCustomer;
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use app\common\utils\InquiryFairAssigner;
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use app\common\utils\email\InquiryDigestMail;
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use app\common\utils\email\MailSend;
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use app\crm\model\Country;
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use PhpOffice\PhpSpreadsheet\IOFactory;
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use Symfony\Component\Console\Command\Command;
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use Symfony\Component\Console\Input\InputInterface;
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use Symfony\Component\Console\Input\InputOption;
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use Symfony\Component\Console\Output\OutputInterface;
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use support\Db;
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/**
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* 合塑谷歌AI客服询盘导入
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*
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* AI客服询盘 Excel（库外数据）-> 建 crm_customer 档案 -> 轮询分配 -> 汇总邮件。
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* 固定口径：corp_id=1(合塑)、channel_id=4(合塑谷歌)、type=2(导入)、magnitude=1(银牌)；
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* contacts=第一个非空联系方式(WhatsApp->手机->邮箱)；去重：手机/WhatsApp/邮箱任一重复即跳过。
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* 未对应库字段的内容分块拼入 desc_collect（询盘信息/意向车型/其他备注/AI评估/完整对话）。
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*/
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class HesuGoogleAiInquiryImportCommand extends Command
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{
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protected static $defaultName = 'inquiry:import-hesu-google-ai';
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protected static $defaultDescription = '合塑谷歌AI客服询盘导入：新询盘建档+轮询分配+汇总邮件';
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private const CORP_ID = 1;
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private const CHANNEL_ID = 4; // 合塑谷歌
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private const CHANNEL_NAME = '合塑谷歌(AI客服)';
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private const TYPE = 2; // 导入数据
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private const GRADE = 0;
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private const MAGNITUDE = 1; // 银牌商机
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/** @var array 国家名(小写)->country_id 缓存 */
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private $countryCache = [];
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protected function configure()
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{
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$this->addOption('file', null, InputOption::VALUE_REQUIRED, 'Excel 文件路径', 'docs/AI客服询盘_2026-08-20.xlsx')
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->addOption('users', null, InputOption::VALUE_REQUIRED, '目标 user_id 列表，逗号分隔（必填）', '')
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->addOption('dry-run', null, InputOption::VALUE_NONE, '只解析+去重预检+分配预演，不写库不发邮件')
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->addOption('no-notify', null, InputOption::VALUE_NONE, '只建档分配，不发邮件')
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->addOption('notify-only', null, InputOption::VALUE_NONE, '跳过写库，按 manifest 补发未成功的邮件')
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->addOption('only-user', null, InputOption::VALUE_REQUIRED, '仅给指定 user_id 发邮件（试发）', '0');
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}
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/**
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* 解析 Excel（按表头名定位列，顺序无关）
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*/
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private function parseExcel(string $filePath): array
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{
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$sheet = IOFactory::load($filePath)->getActiveSheet();
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$highestRow = $sheet->getHighestRow();
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$colMap = [];
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foreach (range('A', 'Z') as $col) {
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$v = trim((string)($sheet->getCell($col . '1')->getValue() ?? ''));
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if ($v !== '') {
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$colMap[$v] = $col;
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}
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}
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foreach (['手机', 'WhatsApp', '邮箱'] as $need) {
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if (!isset($colMap[$need])) {
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throw new \RuntimeException('Excel 缺少必需列头: ' . $need . '；实际列头: ' . implode(',', array_keys($colMap)));
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}
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}
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$get = function (string $header, int $r) use ($sheet, $colMap): string {
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if (!isset($colMap[$header])) {
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return '';
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}
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return trim((string)($sheet->getCell($colMap[$header] . $r)->getValue() ?? ''));
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};
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$rows = [];
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for ($r = 2; $r <= $highestRow; $r++) {
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$row = [
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'excel_row' => $r,
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'phone' => $this->normalizeNumber($get('手机', $r)),
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'whatsapp' => $this->normalizeNumber($get('WhatsApp', $r)),
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'email' => $get('邮箱', $r),
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'wechat' => $get('微信', $r),
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'intent' => $get('意向', $r),
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'country' => $get('目标国家', $r),
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'budget' => $get('预算', $r),
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'brand' => $get('意向品牌', $r),
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'model' => $get('意向车型', $r),
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'qty' => $get('采购数量', $r),
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'usage' => $get('采购用途', $r),
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'note' => $get('其他备注', $r),
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'assess' => $get('评估理由', $r),
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'dialog' => $get('完整对话记录', $r),
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];
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if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === ''
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&& $row['wechat'] === '' && $row['dialog'] === '') {
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continue; // 整行为空
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}
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// contacts：第一个非空联系方式
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$row['contacts'] = $row['whatsapp'] !== '' ? $row['whatsapp']
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: ($row['phone'] !== '' ? $row['phone'] : $row['email']);
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$row['intended'] = trim($row['brand'] . ' ' . $row['model']);
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$rows[] = $row;
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}
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return $rows;
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}
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/**
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* 号码归一化：仅保留数字与开头 +（去空格/横线等）
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*/
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private function normalizeNumber(string $raw): string
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{
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if ($raw === '') {
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return '';
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}
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$n = preg_replace('/[^0-9+]/', '', trim($raw));
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$n = preg_replace('/\++/', '+', $n);
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if ($n !== '' && $n[0] !== '+') {
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$n = '+' . $n;
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}
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return $n !== '+' ? $n : '';
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}
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/**
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* 国家名（英文/中文，忽略大小写）匹配 country_id；匹配不上返回 0
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*/
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private function matchCountryId(string $name): int
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{
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if ($name === '') {
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return 0;
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}
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$key = strtolower($name);
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if (!array_key_exists($key, $this->countryCache)) {
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$lower = strtolower($name);
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$id = Country::where(function ($q) use ($lower) {
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$q->whereRaw('LOWER(en_addr) = ?', [$lower])
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->orWhereRaw('LOWER(cn_addr) = ?', [$lower]);
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})->value('id');
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$this->countryCache[$key] = (int)($id ?? 0);
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}
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return $this->countryCache[$key];
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}
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/**
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* 未对应库字段的内容 -> 分块 HTML（desc_collect 富文本）
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*/
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private function buildDescCollect(array $row): string
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{
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$e = fn($v) => htmlspecialchars((string)$v, ENT_QUOTES);
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$blocks = [];
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$info = [];
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if ($row['intent'] !== '') {
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$info[] = '意向：' . $e($row['intent']);
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}
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if ($row['budget'] !== '') {
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$info[] = '预算：' . $e($row['budget']);
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}
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if ($row['qty'] !== '') {
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$info[] = '采购数量：' . $e($row['qty']);
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}
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if ($row['usage'] !== '') {
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$info[] = '采购用途：' . $e($row['usage']);
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}
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if ($row['country'] !== '') {
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$info[] = '目标国家：' . $e($row['country']);
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}
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if ($row['wechat'] !== '') {
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$info[] = '微信：' . $e($row['wechat']);
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}
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if ($info) {
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$blocks[] = $this->block('询盘信息', implode('<br>', $info));
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}
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if ($row['brand'] !== '' || $row['model'] !== '') {
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$blocks[] = $this->block('意向车型',
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($row['brand'] !== '' ? '品牌：' . $e($row['brand']) : '')
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. ($row['brand'] !== '' && $row['model'] !== '' ? '<br>' : '')
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. ($row['model'] !== '' ? '车型：' . $e($row['model']) : ''));
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}
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if ($row['note'] !== '') {
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$blocks[] = $this->block('其他备注', $e($row['note']));
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}
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$ai = [];
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if ($row['intent'] !== '') {
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$ai[] = '意向等级：' . $e($row['intent']);
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}
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if ($row['assess'] !== '') {
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$ai[] = '评估理由：' . $e($row['assess']);
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}
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if ($ai) {
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$blocks[] = $this->block('AI评估', implode('<br>', $ai));
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}
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if ($row['dialog'] !== '') {
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$blocks[] = $this->block('完整对话',
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'<div style="white-space:pre-wrap;background:#f7f8fa;border:1px solid #eee;'
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. 'border-radius:4px;padding:8px;font-size:12px;line-height:1.6;">' . $e($row['dialog']) . '</div>');
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}
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return implode('', $blocks);
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}
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private function block(string $title, string $bodyHtml): string
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{
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return '<div style="margin:0 0 10px;">'
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. '<div style="font-weight:700;color:#BB0010;border-left:3px solid #BB0010;'
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. 'padding-left:6px;margin-bottom:4px;">【' . htmlspecialchars($title) . '】</div>'
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. '<div style="color:#333;">' . $bodyHtml . '</div></div>';
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}
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/**
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* 去重：手机/WhatsApp/邮箱任一与库内对应列重复（含文件内）即跳过
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*/
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private function dedup(array $rows, OutputInterface $output): array
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{
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$dbSets = [];
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foreach (['phone' => 'phone', 'whatsapp' => 'WhatsApp', 'email' => 'email'] as $field => $col) {
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$vals = array_values(array_unique(array_filter(array_column($rows, $field))));
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$set = [];
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foreach (array_chunk($vals, 500) as $chunk) {
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foreach (Db::table('crm_customer')->whereNull('deleted_at')->whereIn($col, $chunk)->pluck($col) as $v) {
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$v = trim((string)$v);
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if ($v !== '') {
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if ($col === 'email') {
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$set[strtolower($v)] = 1;
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} else {
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$set[$this->normalizeNumber($v)] = 1;
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}
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}
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}
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}
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$dbSets[$field] = $set;
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}
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$keep = []; $skipped = []; $noContact = [];
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$seen = ['phone' => [], 'whatsapp' => [], 'email' => []];
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foreach ($rows as $row) {
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if ($row['phone'] === '' && $row['whatsapp'] === '' && $row['email'] === '') {
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$noContact[] = $row;
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continue;
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}
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$dupReason = '';
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foreach (['phone', 'whatsapp', 'email'] as $field) {
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if ($row[$field] === '') {
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continue;
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}
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$key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
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if (isset($dbSets[$field][$key]) || isset($seen[$field][$key])) {
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$dupReason = $field . '重复: ' . $row[$field];
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break;
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}
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}
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if ($dupReason !== '') {
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$skipped[] = [$row['excel_row'], $dupReason];
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continue;
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}
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foreach (['phone', 'whatsapp', 'email'] as $field) {
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if ($row[$field] !== '') {
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$key = $field === 'email' ? strtolower($row[$field]) : $row[$field];
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$seen[$field][$key] = 1;
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}
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}
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$keep[] = $row;
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}
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return [$keep, $skipped, $noContact];
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}
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private function manifestPath(string $date): string
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{
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return runtime_path() . '/inquiry_hesu_google_ai_' . $date . '.json';
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}
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protected function execute(InputInterface $input, OutputInterface $output): int
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{
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$file = $input->getOption('file');
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$targetUserIds = array_values(array_filter(array_map('intval', explode(',', (string)$input->getOption('users')))));
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$dryRun = (bool)$input->getOption('dry-run');
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$notifyOnly = (bool)$input->getOption('notify-only');
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$noNotify = (bool)$input->getOption('no-notify');
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$onlyUser = (int)$input->getOption('only-user');
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$date = date('Y-m-d');
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if (!$targetUserIds) {
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$output->writeln('<error>--users 不能为空（目标业务员 user_id 列表）</error>');
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return self::FAILURE;
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}
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if (!is_file($file)) {
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$output->writeln('<error>文件不存在: ' . $file . '</error>');
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return self::FAILURE;
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}
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if ($notifyOnly && $noNotify) {
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$output->writeln('<error>--notify-only 与 --no-notify 不能同时使用</error>');
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return self::FAILURE;
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}
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$output->writeln('<info>解析 Excel: ' . $file . '</info>');
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$rows = $this->parseExcel($file);
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$output->writeln('<info>数据行: ' . count($rows) . '</info>');
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[$keep, $skipped, $noContact] = $this->dedup($rows, $output);
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$output->writeln('<info>去重后待建档: ' . count($keep) . '，重复跳过: ' . count($skipped) . '，无联系方式跳过: ' . count($noContact) . '</info>');
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foreach (array_slice($skipped, 0, 10) as $s) {
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$output->writeln('<comment> 跳过 行' . $s[0] . ' ' . $s[1] . '</comment>');
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}
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if (count($skipped) > 10) {
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$output->writeln('<comment> ...另 ' . (count($skipped) - 10) . ' 条</comment>');
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}
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foreach (array_slice($noContact, 0, 5) as $row) {
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$output->writeln('<comment> 无联系方式 行' . $row['excel_row'] . ' 备注:' . mb_substr($row['note'], 0, 30) . '</comment>');
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}
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// 国家匹配预览
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$countryMiss = [];
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foreach ($keep as $row) {
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if ($row['country'] !== '' && $this->matchCountryId($row['country']) === 0) {
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$countryMiss[$row['country']] = 1;
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}
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}
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if ($countryMiss) {
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$output->writeln('<comment>未匹配到国家(将留空): ' . implode('、', array_keys($countryMiss)) . '</comment>');
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}
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// 公平分配：按近10天窗口内实际分到数升序（少者优先、最久未分到优先），再按序轮询
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$fair = InquiryFairAssigner::fairOrder($targetUserIds);
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$orderedUsers = $fair['ordered'];
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$output->writeln('<info>分配顺序（近' . $fair['window_days'] . '天已有条数）：'
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. implode('、', array_map(fn($u) => $u . '(' . ($fair['counts'][$u] ?? 0) . ')', $orderedUsers)) . '</info>');
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$n = count($orderedUsers);
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foreach ($keep as $i => &$row) {
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$row['new_user_id'] = $orderedUsers[$i % $n];
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}
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unset($row);
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$groups = [];
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foreach ($targetUserIds as $uid) {
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$groups[$uid] = [];
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}
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foreach ($keep as $row) {
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$groups[$row['new_user_id']][] = $row;
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}
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foreach ($targetUserIds as $uid) {
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$output->writeln('<info>user ' . $uid . ' 分配: ' . count($groups[$uid]) . ' 条</info>');
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}
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foreach (array_slice($keep, 0, 3) as $row) {
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$output->writeln('<comment>样例[行' . $row['excel_row'] . '] ' . $row['contacts'] . ' '
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. mb_substr($row['intended'], 0, 24) . ' -> user ' . $row['new_user_id'] . '</comment>');
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}
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if ($dryRun) {
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$output->writeln('<info>[dry-run] 不写库、不发邮件。确认后去掉 --dry-run 执行。</info>');
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return self::SUCCESS;
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}
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$manifestPath = $this->manifestPath($date);
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if ($notifyOnly) {
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// 建档后联系方式已入库，重新解析会被去重清空——补发必须用 manifest 保存的分配结果
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$manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
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if (empty($manifest['groups'])) {
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$output->writeln('<error>manifest 不存在或无分配数据: ' . $manifestPath . '；请先执行 --no-notify 或完整命令生成</error>');
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return self::FAILURE;
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}
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$digestGroups = $manifest['groups'];
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$output->writeln('<comment>[notify-only] 跳过写库，按 manifest 分配结果补发。</comment>');
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} else {
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$created = [];
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Db::connection()->transaction(function () use ($keep, $output, &$created) {
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foreach ($keep as $row) {
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$c = new CrmCustomer();
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$c->corp_id = self::CORP_ID;
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$c->user_id = $row['new_user_id'];
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$c->type = self::TYPE;
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$c->channel_id = self::CHANNEL_ID;
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$c->grade = self::GRADE;
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$c->magnitude = self::MAGNITUDE;
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$c->email = $row['email'];
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$c->phone = $row['phone'];
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$c->WhatsApp = $row['whatsapp'];
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$c->contacts = $row['contacts'];
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$c->country_id = $this->matchCountryId($row['country']) ?: null;
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$c->intended_vehicles = $row['intended'] !== '' ? $row['intended'] : null;
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$c->desc_collect = $this->buildDescCollect($row);
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$c->obtain = time();
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if (!$c->save()) {
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throw new \RuntimeException('行' . $row['excel_row'] . ' 建档失败');
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}
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$row['code'] = $c->code;
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$created[] = $row;
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}
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$output->writeln('<info>已建档并分配: ' . count($created) . ' 条（code 自动生成）</info>');
|
||
});
|
||
|
||
if ($created) {
|
||
$digestGroups = [];
|
||
foreach ($targetUserIds as $uid) {
|
||
$digestGroups[(string)$uid] = [];
|
||
}
|
||
foreach ($created as $row) {
|
||
$digestGroups[(string)$row['new_user_id']][] = $this->digestRow($row);
|
||
}
|
||
$this->saveManifest($manifestPath, $targetUserIds, $digestGroups);
|
||
} elseif (is_file($manifestPath)) {
|
||
$manifest = json_decode((string)file_get_contents($manifestPath), true) ?: [];
|
||
if (!empty($manifest['groups'])) {
|
||
$digestGroups = $manifest['groups'];
|
||
$output->writeln('<comment>本次无新建档（可能已导入过），沿用已有 manifest 的分配结果。</comment>');
|
||
} else {
|
||
$output->writeln('<comment>没有可建档数据，结束。</comment>');
|
||
return self::SUCCESS;
|
||
}
|
||
} else {
|
||
$output->writeln('<comment>没有可建档数据，结束。</comment>');
|
||
return self::SUCCESS;
|
||
}
|
||
|
||
if ($noNotify) {
|
||
$output->writeln('<comment>[no-notify] 已建档，跳过发邮件。核对库后用 --notify-only 补发。</comment>');
|
||
return self::SUCCESS;
|
||
}
|
||
}
|
||
|
||
$this->sendDigests($digestGroups, $targetUserIds, $manifestPath, $onlyUser, $output);
|
||
return self::SUCCESS;
|
||
}
|
||
|
||
private function saveManifest(string $path, array $targetUserIds, array $digestGroups): void
|
||
{
|
||
$perUser = []; $emailed = [];
|
||
foreach ($targetUserIds as $uid) {
|
||
$perUser[(string)$uid] = count($digestGroups[(string)$uid] ?? []);
|
||
$emailed[(string)$uid] = false;
|
||
}
|
||
$data = [
|
||
'date' => date('Y-m-d'),
|
||
'imported_at' => time(),
|
||
'target_users' => $targetUserIds,
|
||
'per_user_counts' => $perUser,
|
||
'groups' => $digestGroups,
|
||
'emailed' => $emailed,
|
||
];
|
||
file_put_contents($path, json_encode($data, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
|
||
}
|
||
|
||
/**
|
||
* 建档行 -> 邮件汇总行
|
||
*/
|
||
private function digestRow(array $row): array
|
||
{
|
||
$remark = trim($row['intended'] . ' ' . $row['budget']);
|
||
return [
|
||
'code' => $row['code'] ?? '',
|
||
'contact' => $row['contacts'],
|
||
'email' => $row['email'],
|
||
'phone' => $row['whatsapp'] !== '' ? $row['whatsapp'] : $row['phone'],
|
||
'country_cn' => $row['country'],
|
||
'channel' => self::CHANNEL_NAME,
|
||
'remark' => mb_substr($remark, 0, 100),
|
||
];
|
||
}
|
||
|
||
private function sendDigests(array $digestGroups, array $targetUserIds, string $manifestPath, int $onlyUser, OutputInterface $output): void
|
||
{
|
||
$users = Db::table('user')->whereIn('id', $targetUserIds)->get(['id', 'name', 'email']);
|
||
$userMap = [];
|
||
foreach ($users as $u) {
|
||
$userMap[(int)$u->id] = $u;
|
||
}
|
||
$manifest = is_file($manifestPath) ? (json_decode((string)file_get_contents($manifestPath), true) ?: ['emailed' => []]) : ['emailed' => []];
|
||
$date = date('Y-m-d');
|
||
|
||
foreach ($targetUserIds as $uid) {
|
||
if (count($digestGroups[(string)$uid] ?? []) === 0) {
|
||
$output->writeln('<comment>user ' . $uid . ' 未分到询盘，不发送</comment>');
|
||
continue;
|
||
}
|
||
if ($onlyUser > 0 && $uid !== $onlyUser) {
|
||
continue;
|
||
}
|
||
if (!empty($manifest['emailed'][(string)$uid])) {
|
||
$output->writeln('<comment>跳过已发送: user ' . $uid . '</comment>');
|
||
continue;
|
||
}
|
||
$u = $userMap[$uid] ?? null;
|
||
if (!$u || empty($u->email)) {
|
||
$output->writeln('<error>user ' . $uid . ' 无邮箱，跳过</error>');
|
||
continue;
|
||
}
|
||
$inquiries = array_values($digestGroups[(string)$uid] ?? []);
|
||
$html = InquiryDigestMail::build((string)$u->name, $inquiries, $date);
|
||
$subject = 'AI客服新询盘分配汇总（共 ' . count($inquiries) . ' 条）- ' . $u->name . ' - ' . $date;
|
||
|
||
$ok = MailSend::send($u->email, $subject, $html);
|
||
if (!$ok) {
|
||
$ok = MailSend::send($u->email, $subject, $html);
|
||
}
|
||
$manifest['emailed'][(string)$uid] = (bool)$ok;
|
||
file_put_contents($manifestPath, json_encode($manifest, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
|
||
|
||
$tag = $ok ? 'info' : 'error';
|
||
$output->writeln('<' . $tag . '>user ' . $uid . ' (' . $u->email . '): '
|
||
. ($ok ? '发送成功' : '发送失败') . '，共 ' . count($inquiries) . ' 条</' . $tag . '>');
|
||
}
|
||
}
|
||
}
|