fdesk/app/ticket/service/TicketService.php

<?php

namespace app\ticket\service;

use app\common\model\User;
use app\ticket\logic\AttachmentLogic;
use app\ticket\logic\ConversationLogic;
use app\ticket\logic\TicketLogic;
use app\ticket\model\Ticket;
use config\constants\Constants;
use support\Db;
use support\exception\BusinessException;
use support\Log;

class TicketService
{

    public function list($params)
    {
        $res = (new TicketLogic())->list($params);
        foreach ($res as $k => &$v) {
            $name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
            if(isset($res[$k]['categorie'])){
                $res[$k]['categorie']['name'] = $name;
            }
            if (isset($v['categorie']['translation'])){
                unset($res[$k]['categorie']['translation']);
            }
            foreach ($v['attachments'] as &$attachments) {
                $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
            }

            $user = User::where('id', $v['user_id'])->first();
            $res[$k]['user_name'] = $user?->name;
            $res[$k]['user_avatar'] = $user?->avatar;
            $res[$k]['created_at'] = date('Y-m-d H:i:s', $v['created_at']);
            $res[$k]['updated_at'] = date('Y-m-d H:i:s', $v['updated_at']);
        }
        unset($v);
        unset($attachments);

        return $res;
    }

    public function add(array $data)
    {
        try {
            $attachment = $data['attachment']??[];
            $logic = new TicketLogic();
            $data['code'] = $logic::generateSimpleTicketNo();
            $result = $logic->add($data);
            if(!empty($attachment)){
                (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
            }

            $cleanContent = trim(preg_replace('/\s+/', ' ', strip_tags($data['content'] ?? '')));
            $conversation = [
                'ticket_id' => $result->id,
                'categorie_id' => $data['categorie_id'],
                'code' => $data['code'],
                'content' => $cleanContent,
                'user_id' => $data['user_id'],
                'attachment' => $data['attachment'],
            ];
            (new ConversationService())->add($conversation);

            return $result;
        } catch (\Throwable $e) {
            Db::rollback();
            throw $e;
        }
    }

    public function edit(array $data)
    {
        try {
            Db::beginTransaction();
            $logic = new TicketLogic();
            $result = $logic->find($data['id']);

            if(empty($result)){
                throw new BusinessException('工单不存在');
            }
            if($result['user_id'] != $data['user_id']){
                throw new BusinessException('只能编辑自己的工单');
            }
            if($result['status'] != 1){
                throw new BusinessException('只能修改待受理工单');
            }

            $attachment = $data['attachment']??[];
            $result = $logic->edit($data);

            if(!empty($attachment)){
                (new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
            }
            Db::commit();
            return $result;
        } catch (\Throwable $e) {
            Db::rollback();
            throw $e;
        }
    }

    public function status(array $data)
    {
        try {
            Db::beginTransaction();
            $msg = $data['msg']??[];
            $ticket = (new TicketLogic())->find($data['id']);
            if(empty($ticket)){
                throw new BusinessException('工单不存在');
            }
            if($data['status'] <= $ticket->status){
                throw new BusinessException(trans('status_not_modified'));
            }

//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
//            && empty($msg)){
//                throw new BusinessException('提交失败');
//            }

            $ticket->status = $data['status'];
            $result = $ticket->save();

            if(!empty($msg)){
                $conversation = [
                    'ticket_id' => $ticket->id,
                    'user_id' => $data['user_id'],
                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
                ];
                $res = (new ConversationLogic())->add($conversation);
            }

            Db::commit();
            return $result;
        } catch (\Throwable $e) {
            Db::rollback();
            throw $e;
        }
    }

    public function getStatus(array $data)
    {
        $locale = locale();
        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;

        $status = [];
        foreach ($ticket_status as $key => $value) {
            $status[] = ['value' => $key, 'text' => $value];
        }

        if (empty($data['id'])) {
            return $status;
        }

        $res = (new TicketLogic())->find($data['id']);
        if(!empty($res) && $res->user_id == $data['user_id']){
            $status = [
                ['value' => Constants::TICKET_STATUS['PENDING'], 'text' => $ticket_status[Constants::TICKET_STATUS['PENDING']]],
                ['value' => Constants::TICKET_STATUS['REJECTED'], 'text' => $ticket_status[Constants::TICKET_STATUS['REJECTED']]],
            ];
        }

        return $status;
    }
}