457 lines
17 KiB
PHP
457 lines
17 KiB
PHP
<?php
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namespace app\crm\service;
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use app\common\model\Corp;
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use app\common\model\CustomerAudit;
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use app\common\model\InquiryLog;
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use app\common\model\User;
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use app\common\traits\crud\CrudServiceTrait;
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use app\crm\logic\CustomerLogic;
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use app\crm\model\Channel;
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use app\crm\model\Country;
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use app\crm\model\Customer;
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use app\crm\model\Tag;
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use app\crm\model\CustomerHis;
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use app\crm\model\Follow;
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use app\crm\utils\Util;
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use config\constants\Constants;
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use Illuminate\Database\Eloquent\Builder;
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use support\Request;
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/**
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* @method mixed complexQuery(array $params)
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*/
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class CustomerService
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{
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use CrudServiceTrait;
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/**
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* 指定当前要操作的模型
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*/
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protected string $modelClass = Customer::class;
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public function list($params)
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{
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// $page = $request->input('page', 1);
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// $perPage = $request->input('per_page', 10);
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$perPage = $params['size'] ?? 10;
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$page = $params['current'] ?? 1;
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$keyword = $params['keyword'] ?? '';
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$recycle = $params['recycle'] ?? '';
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$follow = $params['follow'] ?? '';
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$follow_last = $params['follow_last'] ?? '';
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$tagId = $params['tag_id'] ?? [];
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$sort = $params['sort'] ?? null;
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$sortId = $params['sort_id'] ?? null;
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$countryId = $params['country_id'] ?? '';
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$channelId = $params['channel_id'] ?? '';
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$where = [];
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$user_id =$params['user_id'];
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$seas = $params['seas'] ?? '';
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if($seas == 'seas'){
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$where[] = ['user_id', 0];
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// }elseif($recycle == 'recycle'){
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// $where[] = ['user_id', $user_id];
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}else{
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$where[] = ['user_id', $user_id];
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}
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$where[] = ['status', 1];
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if (!empty($countryId)){
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$where[] = ['country_id', $countryId];
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}
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if (!empty($channelId)){
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$where[] = ['channel_id', $channelId];
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}
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$grade = [];
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if (!Util::isEmpty($follow) && $follow == 0) {
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$where[] = ['grade', '<=', 2];
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} elseif (!Util::isEmpty($follow) && $follow == 1) {
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$grade = [3, 4];
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} elseif (!Util::isEmpty($follow) && $follow == 2) {
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$where[] = ['grade', '=', 5];
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}
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if (!Util::isEmpty($follow_last) && $follow_last == 0) {
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$where[] = ['follow_last', '>', strtotime('-1 day')];
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} elseif (!Util::isEmpty($follow_last) && $follow_last == 1) {
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$where[] = ['follow_last', '>', strtotime('-3 day')];
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} elseif (!Util::isEmpty($follow_last) && $follow_last == 2) {
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$where[] = ['follow_last', '>', strtotime('-7 day')];
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}
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$query = Customer::select('crm_customer.*')->where($where);
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if(!empty($tagId)){
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//查询有$tagId 里任意一个标签的客户
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//$query->whereHas('tags', function($query) use ($tagId){
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// $query->whereIn ('tag.id', $tagId);
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//});
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//查询有$tagId 里所有标签的客户
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foreach ($tagId as $id) {
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$query->whereHas('tags', function($query) use ($id){
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$query->where('tag_id', $id);
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});
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}
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}
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if (!Util::isEmpty($keyword)) {
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$query->where(function ($query) use ($keyword) {
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$query->where('contacts', 'like', "%{$keyword}%")
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->orWhere('phone', 'like', "%{$keyword}%")
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->orWhere('email', 'like', "%{$keyword}%")
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->orWhere('WhatsApp', 'like', "%{$keyword}%")
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->orWhere('code', 'like', "%{$keyword}%");
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});
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}
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if (!Util::isEmpty($grade)) {
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$query->whereIn('grade', $grade);
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}
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if ($recycle == 'recycle') {
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$query->onlyTrashed();
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}
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if ($seas == 'seas') {
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$corp = Corp::where('abbr', $params['corp_abbr'])->first();
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$corpId = $corp?$corp->id:0;
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if($corpId == 1){
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$query->whereIn('channel_id', [1,2,3,4,5,6,7,8]);
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} elseif($corpId == 3) {
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$query->whereIn('channel_id', [9,10,11]);
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} else{
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$query->whereIn('channel_id', [0]);
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}
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$query->withTrashed();
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}
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if ($sort == 'tag_group') {
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// 排序：按关联的 crm_tag.sort 最小值升序，其次按客户ID倒序
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$minSortSub = Tag::selectRaw('MIN(crm_tag.sort) AS min_sort, crm_customer_tag.customer_id')
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->join('crm_customer_tag', 'crm_customer_tag.tag_id', '=', 'crm_tag.id')
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->whereNull('crm_tag.deleted_at')
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->when(!empty($sortId), function ($q) use ($sortId) {
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$q->where('crm_tag.group_id', $sortId);
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})
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->groupBy('crm_customer_tag.customer_id');
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$query->leftJoinSub($minSortSub, 'tag_min', function ($join) {
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$join->on('crm_customer.id', '=', 'tag_min.customer_id');
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});
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$query = $query->orderByRaw('tag_min.min_sort IS NULL')
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->orderBy('tag_min.min_sort', 'asc')
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->orderBy('crm_customer.id', 'desc');
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}elseif ($sort == 'follow_last') {
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$query = $query->orderBy('crm_customer.follow_last', 'desc');
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}elseif ($sort == 'follow_next') {
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$query = $query->orderByRaw('crm_customer.follow_next IS NULL, crm_customer.follow_next ASC');
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}elseif ($sort == 'id' || empty($sort)) {
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$query = $query->orderBy('crm_customer.id', 'desc');
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}
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$customer = $query->paginate($perPage, ['*'], 'page', $page);
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foreach ($customer as &$item) {
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$item = $this->getCustomer($item);
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if($seas == 'seas'){
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$item['phone'] = Util::mask($item['phone']);
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$item['email'] = Util::mask($item['email']);
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$item['WhatsApp'] = Util::mask($item['WhatsApp']);
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$item['seas_time'] = time()-(empty($item['deleted_at'])?strtotime($item['updated_at']):strtotime($item['deleted_at']));
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}
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}
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unset($item);
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return $customer;
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}
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public function preset($params)
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{
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$keyword = $params['keyword'] ?? '';
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$where = [];
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$user_id =$params['user_id'];
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$where[] = ['status', 1];
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$where[] = ['user_id', $user_id];
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if (!empty($countryId)){
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$where[] = ['country_id', $countryId];
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}
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$query = Customer::select('id','code','sn','corp_id','email','phone','WhatsApp','contacts','company')->where($where);
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if (!Util::isEmpty($keyword)) {
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$query->where(function ($query) use ($keyword) {
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$query->where('contacts', 'like', "%{$keyword}%")
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->orWhere('phone', 'like', "%{$keyword}%")
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->orWhere('email', 'like', "%{$keyword}%")
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->orWhere('WhatsApp', 'like', "%{$keyword}%")
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->orWhere('code', 'like', "%{$keyword}%");
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});
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}
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$customer = $query->orderBy('follow_last','desc')->get();
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foreach ($customer as &$item) {
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}
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unset($item);
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return $customer;
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}
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/** 分页列表 */
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public function serviceList(Request $request)
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{
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if (method_exists($this, 'complexQuery')) {
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$result = $this->complexQuery($request->get());
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} else {
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$config = $this->buildQueryConfig($request, 'index');
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$limit = (int)$request->get('size', 15);
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$page = (int)$request->get('current', 1);
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$result = $this->logicList($config, $limit, $page);
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}
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return $this->postProcess('List', $result);
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}
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/**
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* 构造 CrudUtil 查询配置
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*/
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protected function buildQueryConfig(Request $request, string $scene = 'default'): array
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{
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$p = $request->all();
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$config = [];
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$config['model'] = $this->modelClass;
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switch ($scene) {
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case 'index':
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$config['where']['status'] = 1; // 关键字
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if (isset($p['user_id']) && $p['user_id']) {
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$config['where']['user_id'] = $p['user_id'];
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} // 关键字
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if (isset($p['keyword']) && $p['keyword']) {
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$k = '%' . $p['keyword'] . '%';
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$config['orWhere'][] = ['contacts','like', $k];
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$config['orWhere'][] = ['phone','like', $k];
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$config['orWhere'][] = ['email','like', $k];
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$config['orWhere'][] = ['WhatsApp','like', $k];
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$config['orWhere'][] = ['code','like', $k];
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}
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$config['order']['id'] = 'desc';
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$config['dataLimit']['type'] = 'relation';
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$config['dataLimit']['userId'] = $request->user->uid;
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$config['dataLimit']['userField'] = 'user_id';
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break;
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}
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return $config;
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}
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/**
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* 无用线索举报
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* @param $params
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* @return false
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*/
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public function report($params)
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{
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$id = $params['id'];
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$userId = $params['user_id'];
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$where = [
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'id' => $id,
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'user_id' => $userId,
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];
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$customer = Customer::where($where)->withTrashed()->first();
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if(empty($customer)){
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return false;
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}
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CustomerAudit::create([
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'customer_id' => $id,
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'report_user_id' => $userId,
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'remark' => $params['remark'],
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'status' => 1,
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'img' => implode(',', $params['img']),
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]);
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CustomerHis::create([
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'customer_id' => $id,
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'user_his' => $userId,
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'user_id' => 0,
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]);
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$customer->user_id = 0;
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$customer->status = 2;
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$res = $customer->save();
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self::inquiryUpdate($customer);
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//软删除
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$customer->delete();
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return $res;
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}
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/**
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* 询单修改
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*/
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public static function inquiryUpdate($customer,$userId = null)
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{
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if(empty($customer->sn) || $customer->type!=1){
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return false;
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}
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$inquiryLog = InquiryLog::where('order_no', $customer->sn)->first();
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if(empty($inquiryLog)){
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return false;
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}
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$userId = $userId??$customer->user_id;
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if ($userId == 0){
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$inquiryLog->recipient = 0;
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$inquiryLog->t_time = time();
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$inquiryLog->status = 1;
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$inquiryLog->r_time = time();
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$inquiryLog->save();
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}else {
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$inquiryLog->recipient = $customer->user_id;
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$inquiryLog->t_time = time();
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$inquiryLog->save();
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}
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return true;
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}
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/**
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* @param $customer
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* @param $request
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* @param $tag 是否返回客户标签
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* @return mixed
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*/
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public static function getCustomer($customer, $language = 'zh_CN', $tag = false)
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{
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$customer['grade_txt'] = Util::language($language, Constants::GRADE_EN[$customer['grade']], Constants::GRADE_ZH[$customer['grade']], Constants::GRADE_RU[$customer['grade']]);
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$customer['magnitude'] = ($customer['magnitude']==0)?1:$customer['magnitude'];
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$customer['magnitude_txt'] = Util::language($language, Constants::MAGNITUDE_EN[$customer['magnitude']], Constants::MAGNITUDE[$customer['magnitude']], Constants::MAGNITUDE_RU[$customer['magnitude']]);
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$customer['sex_txt'] = Util::language($language, Constants::SEX_EN[$customer['sex']], Constants::SEX[$customer['sex']], Constants::SEX_RU[$customer['sex']]);
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if ($customer['grade']<=2) {
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$customer['follow'] = 0;
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$customer['follow_txt'] = Util::language($language,'Following','跟进中','Продолжение');
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}elseif ($customer['grade']<5) {
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$customer['follow'] = 1;
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$customer['follow_txt'] = Util::language($language,'transacted','已成交','Транзакция завершена');
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}else{
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$customer['follow'] = 2;
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$customer['follow_txt'] = Util::language($language,'lost','已流失','Потерянный');
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}
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$where = [
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'customer_id' => $customer['id']
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];
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$begin_follow = Follow::select('id','created_at','updated_at')
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->where($where)
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->min('created_at');
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$customer['begin_follow'] = Util::timeTotDate($begin_follow);
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// $customer['created_at'] = Util::timeTotDate($customer['created_at']);
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// $customer['updated_at'] = Util::timeTotDate($customer['updated_at']);
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$customer = Util::formatDate($customer,['follow_next','follow_last']);
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$nameLang = $language=='en'?'name_en':($language=='ru'?'name_ru':'name');
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$countryLang = $language=='en'?'en_addr':'cn_addr';
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// $customer['car_type_name'] = empty($customer['car_type_id'])?'':CarType::where(['id'=>$customer['car_type_id']])->value($nameLang);
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$customer['country_name'] = empty($customer['country_id'])?'':Country::where(['id'=>$customer['country_id']])->value($countryLang);
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$customer['channel_name'] = empty($customer['channel_id'])?'':Channel::where(['id'=>$customer['channel_id']])->value($nameLang);
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// $customer['last_follow'] = $last_follow;
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$customer['enter_user_name'] = empty($customer['enter_user_id']) ? '' : User::where('id',$customer['enter_user_id'])->value('name');
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$customer['user_name'] = empty($customer['user_id']) ? '公海' : User::where('id',$customer['user_id'])->value('name');
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if ($tag) {
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foreach ($customer['tags'] as &$tag) {
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$tag['names'] = unserialize($tag['names']);
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$tag['name'] = $tag['names'][$language];
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}
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}
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return $customer;
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}
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public function detail($params)
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{
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$id =$params['id'];
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$customer = Customer::with('tags')->select('id', 'user_id', 'grade', 'channel_id', 'car_type_id', 'country_id', 'magnitude', 'email', 'phone', 'WhatsApp', 'contacts', 'describe', 'address', 'lat', 'lng', 'follow_next', 'follow_remark', 'sex', 'company')
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->where('id', $id)
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->first();
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return $customer;
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}
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/**
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* 查询客户关系是否重复
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*/
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public function distinct($params,$corpId){
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// 9.1 add 报重修正
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if (!$params['email'] && !$params['phone'] && !$params['whatsApp']) {
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return false;
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}
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$customer = Customer::where('corp_id',$corpId)
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->where((function (Builder $query) use ($params) {
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if(!empty($params['email']))
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$query->Orwhere('email', '=', $params['email']);
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if(!empty($params['phone']))
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$query->Orwhere('phone', '=', $params['phone']);
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if(!empty($params['whatsApp']))
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$query->Orwhere('whatsApp', '=', $params['whatsApp']);
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// $query->where('email', '=', $params['email'])
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// ->Orwhere('phone', '=', $params['phone'])
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// ->Orwhere('whatsApp', '=', $params['whatsApp']);
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return $query;
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}))
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->first();
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if (!empty($customer)) {
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//客户重复，消息通知
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// if($corpId != $customer->corp_id){
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// return false;
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// }
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return $customer;
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}
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return false;
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}
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/**
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* 客户重复通知
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* @param $params
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* @param $corpId
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* @return Customer|false|\Illuminate\Database\Eloquent\Builder|\Illuminate\Database\Eloquent\Model|object
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*/
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public function distinctNotice($customer_id){
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$customer = Customer::where('id', $customer_id)
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->first();
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if (!empty($customer)) {
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$contacts = $customer->contacts??$customer['phone'];
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$contacts = $contacts??$customer['whatsApp'];
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$contacts = $contacts??$customer['email'];
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$data = [
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'sender_id' => 0, //发送人ID 0默认系统
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'sender_type' => 'system', //发送者类型 user admin system
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'title' => '客户跟进提醒 - ' . $contacts, //标题
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'content' => $contacts . ' 产生了新的询单，请及时跟进', //内容
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'scene' => 1, //场景 0系统公共 1系统通知
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'recipient' => [$customer->user_id], //接收人 空为全部
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'push_method' => 0 //推送方式0系统推送1手动推送
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];
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// 异步推送
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\Webman\RedisQueue\Redis::send('notice', $data);
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return $customer;
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}
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return false;
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}
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} |