mzl92
89b9162f09
sendDigests 循环前校验该用户分配条数，为0则跳过并提示 "user N 未分到询盘，不发送"（询盘数少于人数时避免群发空邮件）。 Co-Authored-By: Claude <noreply@anthropic.com>
387 lines
16 KiB
PHP
387 lines
16 KiB
PHP
<?php
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namespace app\command;
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use app\common\model\CrmCustomer;
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use app\common\utils\email\InquiryDigestMail;
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use app\common\utils\email\MailSend;
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use PhpOffice\PhpSpreadsheet\IOFactory;
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use Symfony\Component\Console\Command\Command;
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use Symfony\Component\Console\Input\InputInterface;
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use Symfony\Component\Console\Input\InputOption;
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use Symfony\Component\Console\Output\OutputInterface;
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use support\Db;
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/**
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* 合塑谷歌网站询盘导入
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*
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* Excel 新询盘（库外数据）-> 建 crm_customer 档案 -> 按行序轮询分配业务员 -> 每人一封汇总邮件。
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* 固定口径：corp_id=1(合塑)、channel_id=4(合塑谷歌)、type=2(导入数据)；
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* 去重：电话或邮箱与现有未删除客户重复（含本文件内重复）则跳过。
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*/
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class HesuGoogleInquiryImportCommand extends Command
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{
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protected static $defaultName = 'inquiry:import-hesu-google';
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protected static $defaultDescription = '合塑谷歌网站询盘导入：新询盘建档+轮询分配+汇总邮件';
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private const CORP_ID = 1;
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private const CHANNEL_ID = 4; // 合塑谷歌
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private const CHANNEL_NAME = '合塑谷歌';
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private const TYPE = 2; // 导入数据
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private const GRADE = 0;
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private const MAGNITUDE = 2;
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protected function configure()
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{
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$this->addOption('file', null, InputOption::VALUE_REQUIRED, 'Excel 文件路径', 'docs/询盘明细_2026年6-8月_已清洗.xlsx')
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->addOption('users', null, InputOption::VALUE_REQUIRED, '目标 user_id 列表，逗号分隔（必填）', '')
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->addOption('dry-run', null, InputOption::VALUE_NONE, '只解析+去重预检+分配预演，不写库不发邮件')
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->addOption('no-notify', null, InputOption::VALUE_NONE, '只建档分配，不发邮件（先核对库再 --notify-only 补发）')
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->addOption('notify-only', null, InputOption::VALUE_NONE, '跳过写库，按 manifest 补发未成功的邮件')
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->addOption('only-user', null, InputOption::VALUE_REQUIRED, '仅给指定 user_id 发邮件（试发）', '0');
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}
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/**
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* 解析 Excel（按表头名定位列，顺序无关）。返回行数组。
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*/
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private function parseExcel(string $filePath): array
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{
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$sheet = IOFactory::load($filePath)->getActiveSheet();
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$highestRow = $sheet->getHighestRow();
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$colMap = [];
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foreach (range('A', 'Z') as $col) {
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$v = trim((string)($sheet->getCell($col . '1')->getValue() ?? ''));
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if ($v !== '') {
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$colMap[$v] = $col;
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}
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}
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$required = ['客户姓名', '电话/WhatsApp', '邮箱', '留言内容', '产品页链接'];
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$missing = array_diff($required, array_keys($colMap));
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if ($missing) {
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throw new \RuntimeException('Excel 缺少必需列头: ' . implode(', ', $missing) . '；实际列头: ' . implode(',', array_keys($colMap)));
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}
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$get = function (string $header, int $r) use ($sheet, $colMap): string {
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return trim((string)($sheet->getCell($colMap[$header] . $r)->getValue() ?? ''));
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};
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$rows = [];
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for ($r = 2; $r <= $highestRow; $r++) {
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$row = [
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'contacts' => $get('客户姓名', $r),
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'phone' => $get('电话/WhatsApp', $r),
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'email' => $get('邮箱', $r),
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'message' => $get('留言内容', $r),
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'url' => $get('产品页链接', $r),
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'excel_row' => $r,
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];
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if ($row['contacts'] === '' && $row['phone'] === '' && $row['email'] === '') {
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continue; // 整行为空
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}
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$rows[] = $row;
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}
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return $rows;
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}
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/**
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* 从产品页链接提取车型 slug，如 /product/rox-01/ -> rox-01
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*/
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private function productSlug(string $url): string
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{
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$path = parse_url($url, PHP_URL_PATH) ?: '';
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$segs = array_values(array_filter(explode('/', $path), fn($s) => $s !== ''));
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if (empty($segs)) {
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return '';
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}
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$i = array_search('product', $segs, true);
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if ($i !== false && isset($segs[$i + 1])) {
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return $segs[$i + 1];
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}
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return (string)end($segs);
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}
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/**
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* 库内 + 文件内去重。返回 [待建档行, 跳过信息列表]
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*/
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private function dedup(array $rows, OutputInterface $output): array
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{
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$dbPhones = [];
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foreach (array_chunk(array_filter(array_column($rows, 'phone')), 500) as $chunk) {
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$dbPhones = array_merge($dbPhones, Db::table('crm_customer')
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->whereNull('deleted_at')->whereIn('phone', $chunk)->pluck('phone')->map(fn($v) => trim((string)$v))->all());
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}
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$dbEmails = [];
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foreach (array_chunk(array_filter(array_column($rows, 'email')), 500) as $chunk) {
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$dbEmails = array_merge($dbEmails, Db::table('crm_customer')
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->whereNull('deleted_at')->whereIn('email', $chunk)->pluck('email')->map(fn($v) => trim((string)$v))->all());
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}
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$dbPhones = array_flip($dbPhones);
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$dbEmails = array_flip($dbEmails);
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$keep = []; $skipped = []; $noContact = [];
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$seenPhone = []; $seenEmail = [];
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foreach ($rows as $row) {
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if ($row['phone'] === '' && $row['email'] === '') {
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$noContact[] = $row;
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continue;
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}
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if ($row['phone'] !== '' && (isset($dbPhones[$row['phone']]) || isset($seenPhone[$row['phone']]))) {
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$skipped[] = [$row['excel_row'], '电话重复: ' . $row['phone']];
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$seenPhone[$row['phone']] = 1;
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continue;
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}
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if ($row['email'] !== '' && (isset($dbEmails[$row['email']]) || isset($seenEmail[$row['email']]))) {
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$skipped[] = [$row['excel_row'], '邮箱重复: ' . $row['email']];
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$seenEmail[$row['email']] = 1;
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continue;
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}
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if ($row['phone'] !== '') {
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$seenPhone[$row['phone']] = 1;
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}
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if ($row['email'] !== '') {
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$seenEmail[$row['email']] = 1;
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}
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$keep[] = $row;
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}
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return [$keep, $skipped, $noContact];
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}
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private function manifestPath(string $date): string
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{
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return runtime_path() . '/inquiry_hesu_google_import_' . $date . '.json';
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}
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protected function execute(InputInterface $input, OutputInterface $output): int
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{
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$file = $input->getOption('file');
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$targetUserIds = array_values(array_filter(array_map('intval', explode(',', (string)$input->getOption('users')))));
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$dryRun = (bool)$input->getOption('dry-run');
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$notifyOnly = (bool)$input->getOption('notify-only');
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$noNotify = (bool)$input->getOption('no-notify');
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$onlyUser = (int)$input->getOption('only-user');
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$date = date('Y-m-d');
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if (!$targetUserIds) {
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$output->writeln('<error>--users 不能为空（目标业务员 user_id 列表）</error>');
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return self::FAILURE;
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}
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if (!is_file($file)) {
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$output->writeln('<error>文件不存在: ' . $file . '</error>');
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return self::FAILURE;
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}
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if ($notifyOnly && $noNotify) {
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$output->writeln('<error>--notify-only 与 --no-notify 不能同时使用</error>');
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return self::FAILURE;
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}
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$output->writeln('<info>解析 Excel: ' . $file . '</info>');
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$rows = $this->parseExcel($file);
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$output->writeln('<info>数据行: ' . count($rows) . '</info>');
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[$keep, $skipped, $noContact] = $this->dedup($rows, $output);
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$output->writeln('<info>去重后待建档: ' . count($keep) . '，重复跳过: ' . count($skipped) . '，无联系方式跳过: ' . count($noContact) . '</info>');
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foreach (array_slice($skipped, 0, 10) as $s) {
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$output->writeln('<comment> 跳过 行' . $s[0] . ' ' . $s[1] . '</comment>');
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}
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if (count($skipped) > 10) {
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$output->writeln('<comment> ...另 ' . (count($skipped) - 10) . ' 条</comment>');
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}
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foreach ($noContact as $row) {
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$output->writeln('<comment> 无联系方式 行' . $row['excel_row'] . ' ' . $row['contacts'] . '</comment>');
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}
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// 轮询分配（按行序 i % n）
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$n = count($targetUserIds);
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foreach ($keep as $i => &$row) {
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$row['new_user_id'] = $targetUserIds[$i % $n];
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}
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unset($row);
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$groups = [];
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foreach ($targetUserIds as $uid) {
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$groups[$uid] = [];
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}
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foreach ($keep as $row) {
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$groups[$row['new_user_id']][] = $row;
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}
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foreach ($targetUserIds as $uid) {
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$output->writeln('<info>user ' . $uid . ' 分配: ' . count($groups[$uid]) . ' 条</info>');
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}
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foreach ($keep as $i => $row) {
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if ($i < 3) {
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$output->writeln('<comment>样例[行' . $row['excel_row'] . '] ' . $row['contacts'] . ' ' . $row['phone'] . ' '
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. $this->productSlug($row['url']) . ' -> user ' . $row['new_user_id'] . '</comment>');
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}
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}
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if ($dryRun) {
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$output->writeln('<info>[dry-run] 不写库、不发邮件。确认后去掉 --dry-run 执行。</info>');
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return self::SUCCESS;
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}
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if (!$notifyOnly) {
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$created = [];
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Db::connection()->transaction(function () use ($keep, $targetUserIds, $output, &$created) {
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foreach ($keep as $row) {
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$desc = $row['message'];
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if ($row['url'] !== '') {
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$desc .= ($desc !== '' ? "\n" : '') . '产品页：' . $row['url'];
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}
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$c = new CrmCustomer();
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$c->corp_id = self::CORP_ID;
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$c->user_id = $row['new_user_id'];
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$c->type = self::TYPE;
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$c->channel_id = self::CHANNEL_ID;
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$c->grade = self::GRADE;
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$c->magnitude = self::MAGNITUDE;
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$c->email = $row['email'];
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$c->phone = $row['phone'];
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$c->WhatsApp = '';
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$c->contacts = $row['contacts'];
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$c->desc_collect = $desc;
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$slug = $this->productSlug($row['url']);
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$c->intended_vehicles = $slug !== '' ? $slug : null;
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$c->obtain = time();
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if (!$c->save()) {
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throw new \RuntimeException('行' . $row['excel_row'] . ' 建档失败');
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}
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$row['code'] = $c->code;
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$created[] = $row;
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}
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$output->writeln('<info>已建档并分配: ' . count($created) . ' 条（code 由模型自动生成）</info>');
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});
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$keep = $created;
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$groups = [];
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foreach ($targetUserIds as $uid) {
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$groups[$uid] = [];
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}
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foreach ($keep as $row) {
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$groups[$row['new_user_id']][] = $row;
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}
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} else {
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$output->writeln('<comment>[notify-only] 跳过写库。</comment>');
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}
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$manifestPath = $this->manifestPath($date);
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if ($notifyOnly) {
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// 建档后号码/邮箱已入库，重新解析会被去重清空——补发必须用 manifest 保存的分配结果
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$manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
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if (empty($manifest['groups'])) {
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$output->writeln('<error>manifest 不存在或无分配数据: ' . $manifestPath . '；请先执行 --no-notify 或完整命令生成</error>');
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return self::FAILURE;
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}
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$digestGroups = $manifest['groups'];
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} else {
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$totalRows = array_sum(array_map('count', $groups));
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if ($totalRows > 0) {
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$digestGroups = [];
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foreach ($targetUserIds as $uid) {
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$digestGroups[(string)$uid] = [];
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}
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foreach ($groups as $uid => $rows) {
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foreach ($rows as $row) {
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$digestGroups[(string)$uid][] = $this->digestRow($row);
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}
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}
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$this->saveManifest($manifestPath, $targetUserIds, $digestGroups);
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} else {
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$manifest = is_file($manifestPath) ? (json_decode((string)@file_get_contents($manifestPath), true) ?: []) : [];
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if (!empty($manifest['groups'])) {
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$digestGroups = $manifest['groups'];
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$output->writeln('<comment>本次无新建档（可能已导入过），沿用已有 manifest 的分配结果。</comment>');
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} else {
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$output->writeln('<comment>没有可建档数据，结束。</comment>');
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return self::SUCCESS;
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}
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}
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if ($noNotify) {
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$output->writeln('<comment>[no-notify] 已建档，跳过发邮件。核对库后用 --notify-only 补发。</comment>');
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return self::SUCCESS;
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}
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}
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$this->sendDigests($digestGroups, $targetUserIds, $manifestPath, $onlyUser, $output);
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return self::SUCCESS;
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}
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private function saveManifest(string $path, array $targetUserIds, array $digestGroups): void
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{
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$perUser = []; $emailed = [];
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foreach ($targetUserIds as $uid) {
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$perUser[(string)$uid] = count($digestGroups[(string)$uid] ?? []);
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$emailed[(string)$uid] = false;
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}
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$data = [
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'date' => date('Y-m-d'),
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'imported_at' => time(),
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'target_users' => $targetUserIds,
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'per_user_counts' => $perUser,
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'groups' => $digestGroups,
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'emailed' => $emailed,
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];
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file_put_contents($path, json_encode($data, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
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}
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/**
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* 建档行 -> 邮件汇总行
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*/
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private function digestRow(array $row): array
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{
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return [
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'code' => $row['code'] ?? '',
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'contact' => $row['contacts'],
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'email' => $row['email'],
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'phone' => $row['phone'],
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'country_cn' => '',
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'channel' => self::CHANNEL_NAME,
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'remark' => $row['message'],
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];
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}
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private function sendDigests(array $digestGroups, array $targetUserIds, string $manifestPath, int $onlyUser, OutputInterface $output): void
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{
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$users = Db::table('user')->whereIn('id', $targetUserIds)->get(['id', 'name', 'email']);
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$userMap = [];
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foreach ($users as $u) {
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$userMap[(int)$u->id] = $u;
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}
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$manifest = is_file($manifestPath) ? (json_decode((string)file_get_contents($manifestPath), true) ?: ['emailed' => []]) : ['emailed' => []];
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$date = date('Y-m-d');
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foreach ($targetUserIds as $uid) {
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if (count($digestGroups[(string)$uid] ?? []) === 0) {
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$output->writeln('<comment>user ' . $uid . ' 未分到询盘，不发送</comment>');
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continue;
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}
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if ($onlyUser > 0 && $uid !== $onlyUser) {
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continue;
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}
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if (!empty($manifest['emailed'][(string)$uid])) {
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$output->writeln('<comment>跳过已发送: user ' . $uid . '</comment>');
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continue;
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}
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$u = $userMap[$uid] ?? null;
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if (!$u || empty($u->email)) {
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$output->writeln('<error>user ' . $uid . ' 无邮箱，跳过</error>');
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continue;
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}
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$inquiries = array_values($digestGroups[(string)$uid] ?? []);
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$html = InquiryDigestMail::build((string)$u->name, $inquiries, $date);
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$subject = '新询盘分配汇总（共 ' . count($inquiries) . ' 条）- ' . $u->name . ' - ' . $date;
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$ok = MailSend::send($u->email, $subject, $html);
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if (!$ok) {
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$ok = MailSend::send($u->email, $subject, $html);
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}
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$manifest['emailed'][(string)$uid] = (bool)$ok;
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file_put_contents($manifestPath, json_encode($manifest, JSON_UNESCAPED_UNICODE | JSON_PRETTY_PRINT));
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$tag = $ok ? 'info' : 'error';
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$output->writeln('<' . $tag . '>user ' . $uid . ' (' . $u->email . '): '
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. ($ok ? '发送成功' : '发送失败') . '，共 ' . count($inquiries) . ' 条</' . $tag . '>');
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}
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}
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}
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