fdesk/app/ticket/service/ConversationService.php

<?php

namespace app\ticket\service;

use app\common\model\User;
use app\common\service\MessageNotificationsService;
use app\common\service\OssService;
use app\ticket\logic\CategorieLogic;
use app\ticket\logic\ConversationLogic;
use app\ticket\logic\TicketLogic;
use app\ticket\model\Conversation;
use config\constants\Constants;
use support\Db;
use support\exception\BusinessException;

class ConversationService
{
    public function list($params)
    {
        $locale = locale();
//        $locale = 'zh';
        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
//        $ticket_status = Constants::TICKET_STATUS_ZH;
//        $params['locale'] = locale();
        $result = (new ConversationLogic())->list($params);

        $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
        $ossservice = new OssService();
        foreach ($result as $key => $value) {
            $value=$value->toArray();
            $value['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
            $value['attachment'] = empty($value['attachment'])?[]:unserialize($value['attachment']);
            foreach ($value['attachment'] as $k => $attachment) {
                $value['attachment'][$k]['storage_path_full'] = (!empty($attachment))?$ossservice->generatePrivateUrl($attachment['storage_path']):'';
            }
            $user = User::where('id', $value['user_id'])->first();
            $value['user_name'] = $user?->name;
            $value['user_avatar'] = $user?->avatar;
            $value['created_at'] = date('Y-m-d H:i:s', strtotime($value['created_at']));
            $value['updated_at'] = date('Y-m-d H:i:s', strtotime($value['updated_at']));
            $result[$key] = $value;
        }
        return $result;
    }

    public function add(array $data)
    {
        try {
            $data['attachment'] = serialize($data['attachment']);
            if (empty($data['content'])) {
                throw new BusinessException('消息内容不能为空');
            }

            $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
            $ticket = (new TicketLogic())->find($data['ticket_id']);
            $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
            $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
            
            $userDefault = [1, 75, 78];
            $tiket_content = $ticket['content'];
            if (empty($conversation)) { //没有沟通记录
                $title = '新工单提醒-'.$categorieName;
                $notice_user_id = $userDefault;
            }else{
                $title = '工单回复';
                $tiket = (new TicketLogic())->find($conversation['ticket_id']);
                if($data['user_id'] != $tiket['user_id']){
                    $notice_user_id = [$tiket['user_id']];
                }else{
                    $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
                        ->where('user_id', '!=', $data['user_id'])
                        ->orderBy('id', 'desc')
                        ->first();

                    $notice_user_id = (!empty($conversationLast['user_id']))? [$conversationLast['user_id']]:$userDefault;
                }
                $tiket_content = $tiket['content'];

                $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
                $locale = locale();
                $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
                $content = str_replace($status_fanyi,$ticket_status,$data['content']);

                $reply = $content?($content."\n".'工单内容：'):'' ;
            }

            $notice = ['sender_id' => 0,                  //发送人ID 0默认系统
                'sender_type' => 'system',           //发送者类型 user admin system
                'title' => $title,   //标题
                'content' => ($reply??'') . $tiket_content,   //内容
                'scene' => 1,                  //场景 0系统公共 1系统通知
                'recipient' => $notice_user_id,                //接收人 空为全部
                'push_method' => 0                    //推送方式0系统推送1手动推送
            ];

            // 异步推送
            \Webman\RedisQueue\Redis::send('notice', $notice);

            unset($data['categorie_id']);
            unset($data['code']);

            return (new ConversationLogic())->add($data);
        } catch (\Throwable $e) {
            throw $e;
        }
    }

    public function sendEmail(array $data)
    {
        $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
        $ticket = (new TicketLogic())->find($data['ticket_id']);
        $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
        $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
        $notice = [
            'code' => $ticket['code'],
            'category' => $categorieName,
            'content' => $ticket['content'],
            'reply' => '',
        ];
        //$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
        //$emailDefault = 'support@hnxinyouhe.com'; //公共邮箱
        $emailDefault = env('ticket_email_default');
        if (empty($conversation)) {
            $email = $emailDefault;
        }else{
            $tiket = (new TicketLogic())->find($conversation['ticket_id']);

            if($conversation['user_id'] != $tiket['user_id']){
                $email = User::where('id',$tiket['user_id'])->value('email');
            }else{
                $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
                    ->where('user_id', '!=', $conversation['user_id'])
                    ->orderBy('id', 'desc')
                    ->first();
                $email = (!empty($conversationLast['user_id']))?User::where('id',$conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
            }

            $notice['content'] = $tiket['content'];
//            $notice['reply'] = '<li>最新回复：' . $conversation['content'] . '</li>';
            $notice['reply'] = '<li>最新回复：' . '卡罗拉、极石01、比亚迪唐，宋Plus、丰田荣放、捷途T2、极氪7x、（阿联酋, 亚美尼亚, 阿塞拜疆, 白俄罗斯, 哥斯达黎加, 埃塞俄比亚, 格鲁吉亚, 加纳, 吉尔吉斯斯坦, 蒙古, 巴拉圭, 沙特阿拉伯, 塔吉克斯坦, 土库曼斯坦, 乌兹别克斯坦，委内瑞拉）起亚亦跑（阿尔及利亚），基本上每个车都推中亚中东南美非洲' . '</li>';
        }

        \app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
        return $email;
    }

    public function edit(array $data)
    {
        try {
            Db::beginTransaction();
            $data['attachment'] = serialize($data['attachment']);
            $result = (new ConversationLogic())->edit($data);
            Db::commit();
            return $result;
        } catch (\Throwable $e) {
            Db::rollback();
            throw $e;
        }
    }
}