123 lines
3.7 KiB
PHP
123 lines
3.7 KiB
PHP
<?php
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namespace app\ticket\service;
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use app\ticket\logic\AttachmentLogic;
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use app\ticket\logic\ConversationLogic;
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use app\ticket\logic\TicketLogic;
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use app\ticket\model\Ticket;
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use config\constants\Constants;
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use support\Db;
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use support\exception\BusinessException;
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use support\Log;
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class TicketService
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{
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public function list($params)
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{
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$res = (new TicketLogic())->list($params);
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foreach ($res as $k => &$v) {
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$name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
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if(isset($res[$k]['categorie'])){
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$res[$k]['categorie']['name'] = $name;
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}
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if (isset($v['categorie']['translation'])){
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unset($res[$k]['categorie']['translation']);
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}
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foreach ($v['attachments'] as &$attachments) {
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$attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
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}
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}
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unset($v);
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unset($attachments);
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return $res;
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}
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public function add(array $data)
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{
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try {
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$attachment = $data['attachment']??[];
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$logic = new TicketLogic();
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$result = $logic->add($data);
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if(!empty($attachment)){
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(new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
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}
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return $result;
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} catch (\Throwable $e) {
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Db::rollback();
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throw $e;
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}
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}
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public function edit(array $data)
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{
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try {
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Db::beginTransaction();
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$attachment = $data['attachment']??[];
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$logic = new TicketLogic();
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$result = $logic->edit($data);
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if(!empty($attachment)){
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(new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
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}
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Db::commit();
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return $result;
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} catch (\Throwable $e) {
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Db::rollback();
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throw $e;
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}
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}
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public function status(array $data)
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{
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try {
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Db::beginTransaction();
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$msg = $data['msg']??[];
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$ticket = (new TicketLogic())->find($data['id']);
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if(empty($ticket)){
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throw new BusinessException('工单不存在');
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}
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if($data['status'] <= $ticket->status){
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throw new BusinessException(trans('status_not_modified'));
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}
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// if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
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// && empty($msg)){
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// throw new BusinessException('提交失败');
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// }
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$ticket->status = $data['status'];
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$result = $ticket->save();
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if(!empty($msg)){
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$conversation = [
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'ticket_id' => $ticket->id,
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'user_id' => $data['user_id'],
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'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
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];
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$res = (new ConversationLogic())->add($conversation);
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}
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Db::commit();
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return $result;
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} catch (\Throwable $e) {
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Db::rollback();
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throw $e;
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}
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}
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public function getStatus(array $data)
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{
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$locale = locale();
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$ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
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$status = [];
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foreach ($ticket_status as $key => $value) {
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$status[] = ['value' => $key, 'text' => $value];
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}
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return $status;
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}
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}
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