This commit is contained in:
2026-01-05 14:33:21 +08:00
commit ee348b4925
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<?php
namespace app\crmAdmin\controller;
use support\Request;
use support\Response;
use support\exception\BusinessException;
use app\common\traits\ResponseTrait;
use think\Validate;
abstract class BaseController
{
use ResponseTrait;
protected mixed $validator = null;
/**
* 验证数据
*
* @param Validate $validator 验证器实例
* @param array $data 待验证的数据
* @param string $scene 验证场景
* @return array 验证后的数据
* @throws BusinessException 验证失败时抛出业务异常
*/
public function validate(Validate $validator, array $data, string $scene = ''): array
{
// 如果指定了验证场景,并且验证器支持场景方法,则设置验证场景
if ($scene && method_exists($validator, 'scene')) {
$validator->scene($scene);
}
// 执行数据验证
if (!$validator->check($data)) {
// 验证失败,抛出业务异常,异常信息为验证器返回的错误信息
throw new BusinessException($validator->getError());
}
// 验证成功,返回原始数据
return $data;
}
public function page($result){
$current = $result->currentPage();
$total = $result->total();
$size = $result->perPage();
$result = $result->toArray();
$result['current'] = $current;
$result['total'] = $total;
$result['size'] = $size;
return $result;
}
}
@@ -0,0 +1,270 @@
<?php
namespace app\crmAdmin\controller;
use app\common\model\Corp;
use app\crm\model\Customer;
use app\crm\utils\Util;
use app\crmAdmin\service\CustomerService;
use support\Request;
class CustomerController extends BaseController
{
/**
* 不需要头信息的方法
*/
protected $noNeedHeader = [];
protected $noNeedHeaderData = ['export'];
protected $noNeedLogin = ['export'];
/**
* 客户列表
* @param Request $request
* @return \support\Response
*/
public function list(Request $request)
{
try {
$param = $request->all();
$corp = Corp::where(['abbr' => $request->basic_data['corp_abbr']])->first();
$param['corp_id'] = $corp->id;
// $param['corp_abbr'] = $request->basic_data['corp_abbr'];
$result = (new CustomerService())->list($param);
return $this->success($this->page($result));
} catch (\Throwable $e) {
return $this->error($e->getMessage().$e->getFile().$e->getLine().$e->getTraceAsString());
}
}
/**
* 客户导出
* @param Request $request
* @return \support\Response
*/
public function export(Request $request)
{
try {
$param = $request->all();
// $corp = Corp::where(['abbr' => $request->basic_data['corp_abbr']])->first();
// $param['corp_id'] = $corp->id;
$result = (new CustomerService())->export($param);
$excelContent = file_get_contents($result['filepath']);
// 生成文件名
$filename = '客户数据_' . date('Y-m-d_H-i-s') . '.xlsx';
return response()
->withHeader('Content-Type', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet')
->withHeader('Content-Disposition', 'attachment; filename="'.$filename.'"')
->withBody($excelContent);
/*$result = (new CustomerService())->export($param);
// 检查文件是否存在
if (!file_exists($result['filepath'])) {
return $this->error('导出文件生成失败');
}
// 获取文件信息
$fileSize = filesize($result['filepath']);
$filename = $result['filename'];
// 设置响应头
$response = response()->file($result['filepath']);
$response->header('Content-Type', 'application/vnd.openxmlformats-officedocument.spreadsheetml.sheet');
$response->header('Content-Disposition', 'attachment; filename="' . $filename . '"');
$response->header('Content-Length', $fileSize);
$response->header('Cache-Control', 'no-cache, must-revalidate');
$response->header('Pragma', 'no-cache');
return $response;*/
} catch (\Throwable $e) {
return $this->error($e->getMessage());
}
}
/**
* 审核客户
* @param Request $request
* @return \support\Response
*/
public function audit(Request $request)
{
try {
$param = $request->all();
if (empty($param['id'])) {
return $this->error('ID'.trans('not_null'));
}
if (!in_array($param['scene'],['delete','report'])) {
return $this->error('scene 不合法');
}
$result = (new CustomerService())->audit($param);
return $this->success($result);
} catch (\Throwable $e) {
return $this->error($e->getMessage().$e->getFile().$e->getLine().$e->getTraceAsString());
}
}
/**
* 批量转让
* @param Request $request
* @return \support\Response
*/
public function transfer(Request $request)
{
try {
$param = $request->all();
if (empty($param['customer_id'])) {
return $this->error('customer_id'.trans('not_null'));
}
if (empty($param['user_id'])) {
return $this->error('user_id'.trans('not_null'));
}
$result = (new CustomerService())->transfer($param);
return $this->success($result);
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
/**
* 移除
* @param Request $request
* @return \support\Response
*/
public function delete(Request $request)
{
try {
$param = $request->all();
$scene = $param['scene'] ?? '';
$status_desc = $param['status_desc'] ?? '';
if($scene != 'force' && empty($param['status_desc'])){
return $this->error( '移除原因不能为空');
}
if (empty($param['customer_id'])) {
return $this->error('customer_id'.trans('not_null'));
}
$customer_id = explode(',', $param['customer_id']);
$query = Customer::whereIn('id',$customer_id)->withTrashed();
if(!$query->exists()){
return $this->error( trans('fail'));
}
if ($scene === 'list') { //管理端客户列表移除
$res = $query->update(['status' => 4, 'status_desc' => $status_desc, 'deleted_at' => time()]);
} elseif ($scene === 'force') { //强删除
$res = $query->forceDelete();
} else { //公海软删除
$res = $query->update(['status' => 3, 'status_desc' => $status_desc, 'deleted_at' => time()]);
}
return $this->success($res);
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
/**
* 客户恢复
* @param Request $request
* @return \support\Response
*/
public function restore(Request $request)
{
try {
$id = $request->input('id', '');
if (Util::isEmpty($id)) {
return $this->error(trans('id_empty'));
}
$ids = explode(',', $id);
$query = Customer::withTrashed()->whereIn('id', $ids);
if (!$query->exists()) {
return $this->error(trans('fail'));
}
// 恢复软删除(清空 deleted_at)
$query->restore();
// 恢复为在库状态,放入公海
$res = Customer::whereIn('id', $ids)->update(['status' => 1, 'user_id' => 0]);
return $this->success($res, trans('success'));
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
/**
* 客户详情
* @param Request $request
* @return \support\Response
*/
public function detail(Request $request)
{
try {
$param = $request->all();
if (empty($param['id'])) {
return $this->error('id'.trans('not_null'));
}
$result = (new CustomerService())->detail($param);
return $this->success($result);
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
/**
* 客户详情
* @param Request $request
* @return \support\Response
*/
public function follow(Request $request)
{
try {
$param = $request->all();
if (empty($param['id'])) {
return $this->error('id'.trans('not_null'));
}
$result = (new CustomerService())->follow($param);
return $this->success($result);
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
/**
* 离职员工客户分配
* @param Request $request
* @return \support\Response
*/
public function allocation(Request $request)
{
try {
$param = $request->all();
if (empty($param['corp_id'])) {
return $this->error('corp_id'.trans('not_null'));
}
if (empty($param['user_id'])) {
return $this->error('user_id'.trans('not_null'));
}
$result = (new CustomerService())->allocation($param);
return $this->success($result,'成功分配'.$result['userCount'].'位离职用户的'.$result['customerCount'].'位客户');
} catch (\Throwable $th) {
return $this->error($th->getMessage());
}
}
}
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<?php
namespace app\crmAdmin\controller;
use app\common\controller\BaseController;
use app\common\model\Country;
use app\common\model\InquiryChannel;
use app\common\model\InquiryLog;
use app\common\traits\crud\CrudControllerTrait;
use app\crm\model\Customer;
use app\inquiry\service\CountryService;
use support\Request;
use support\Db;
use Illuminate\Support\Carbon;
class StatisticsController extends BaseController
{
use CrudControllerTrait;
protected $service;
public function __construct()
{
$this->service = new CountryService();
}
public function whole()
{
$totals = Customer::count('id');
$channelCount = InquiryChannel::count('id');
$todayCount = Customer::where('created_at', '>=', strtotime(date('Y-m-d')))->count('id');
$releaseCount = Customer::distinct('enter_user_id')->count('id');
$countryCount = Country::count('id');
$trackCount = Customer::distinct('user_id')->count();
$data = [
'totals' => $totals,
'channelCount' => $channelCount,
'todayCount' => $todayCount,
'releaseCount' => $releaseCount,
'countryCount' => $countryCount,
'trackCount' => $trackCount
];
return $this->success($data);
}
// 各渠道计数
public function channelCount()
{
$inquiryChannelList = InquiryChannel::all(['id', 'name']);
$channels = [];
foreach ($inquiryChannelList as $key => $val) {
$channels[$val->id] = $val->name;
}
$list = Customer::select('channel_id', Db::raw('COUNT(*) as totals'))
->groupBy('channel_id')
->get()->toArray();
$channelCounts = [];
foreach ($list as $vo) {
$channelCounts[] = [
"name" => $channels[$vo["channel_id"]],
"value" => $vo["totals"]
];
}
return $this->success($channelCounts);
}
// 各国家计数
public function countryCount()
{
$list = Customer::with("countryInfo")
->select('country_id', Db::raw('COUNT(*) as totals'))
->where('country_id','<>',0)
->groupBy('country_id')
->get();
$arr = [];
foreach ($list as $val) {
$arr[] = [
"value" => $val->totals,
"name" => $val->countryInfo->cn_addr
];
}
return $this->success($arr);
}
// 跟单人计数
public function trackCount()
{
$list = Customer::with(["user"])
->where("user_id", ">", 0)
->whereNotIn('user_id', [1,5,10,11,13,155,16,17,19,74,75,78,141,147])
->select('user_id', Db::raw('COUNT(*) as totals'))
->groupBy('user_id')
->get();
$optionType = [];
$counts = [];
foreach ($list as $val) {
if (isset($val->user) && $val->user) {
$optionType[] = $val->user->name;
$counts[] = $val->totals;
}
}
$arr = [
"optionType" => $optionType,
"counts" => $counts
];
return $this->success($arr);
}
// 每日录单数
public function dayCount()
{
$list = Db::table('crm_customer')
->where('created_at', '>=', Carbon::now()->subDay(7)->timestamp)
->select(
Db::raw('DATE(FROM_UNIXTIME(created_at)) as date'),
Db::raw('COUNT(*) as order_count')
)
->groupBy('date')
->pluck('order_count', 'date')->toArray();
$optionType = [];
$counts = [];
foreach ($list as $key=>$val) {
$optionType[] = $key;
$counts[] = $val;
}
$arr = [
"optionType" => $optionType,
"counts" => $counts
];
return $this->success($arr);
}
public function customerCount(Request $request)
{
$companyId = $request->get('company_id') ?? 0;
// 1. 计算时间范围
$now = Carbon::now();
$sixMonthsAgo = $now->copy()->subMonths(5)->startOfMonth(); // 包含6个月
// 2. 获取关联渠道ID
$channelIds = $this->getChannelIdsByCompany($companyId);
if (empty($channelIds)) {
return collect();
}
// 3. 执行查询
$list = Customer::select([
DB::raw("DATE_FORMAT(FROM_UNIXTIME(created_at), '%Y-%m') AS month"),
DB::raw('COUNT(*) AS total_count')
])
->whereIn('channel_id', $channelIds)
->where('created_at', '>', 0)
->where('created_at', '>=', $sixMonthsAgo->timestamp) // 添加时间限制
->groupBy('month')
->orderBy('month')
->get();
$optionType = [];
$counts = [];
foreach ($list as $item) {
$optionType[] = $item->month;
$counts[] = $item->total_count;
}
$arr = [
"optionType" => $optionType,
"counts" => $counts
];
return $this->success($arr);
}
/**
* 获取公司与渠道的映射
*/
private function getChannelIdsByCompany($companyId)
{
$data = [
0 => [1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11],
1 => [1, 2, 3, 4, 5, 6, 7, 8],
3 => [9, 10, 11]
];
return $data[$companyId] ?? [];
}
}
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<?php
namespace app\crmAdmin\logic;
use app\crm\model\Customer;
class CustomerLogic
{
public function status(int $id,int $status)
{
$customer = Customer::withTrashed()->find($id);
$customer->status = $status;
$res = $customer->save();
if($status == 1){
$customer->restore();
}
return $res;
}
public function forceDelete(int $id ,string $status_desc = '')
{
$customer = Customer::withTrashed()->find($id);
//强制删除
// $res = $customer->forceDelete();
$customer->status = 3;
$customer->status_desc = $status_desc;
$res = $customer->save();
return $res;
}
}
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<?php
namespace app\crmAdmin\service;
use app\common\model\CustomerAudit;
use app\common\model\InquiryLog;
use app\common\model\User;
use app\common\service\OssService;
use app\crm\model\CustomerHis;
use app\crmAdmin\logic\CustomerLogic;
use app\crm\model\CarType;
use app\crm\model\Channel;
use app\crm\model\Country;
use app\crm\model\Customer;
use app\crm\model\Follow;
use app\crm\utils\Util;
use config\constants\Constants;
use PhpOffice\PhpSpreadsheet\Spreadsheet;
use PhpOffice\PhpSpreadsheet\Writer\Xlsx;
use PhpOffice\PhpSpreadsheet\Style\Alignment;
use PhpOffice\PhpSpreadsheet\Style\Border;
use PhpOffice\PhpSpreadsheet\Style\Fill;
use support\Db;
use support\exception\BusinessException;
use support\Log;
class CustomerService
{
public function list($params)
{
$customer = $this->search($params);
return $customer;
}
/**
* 查询列表数据
* @param $params
* @param $export
* @return Customer[]|\Illuminate\Contracts\Pagination\LengthAwarePaginator|\Illuminate\Database\Eloquent\Builder[]|\Illuminate\Database\Eloquent\Collection|\Illuminate\Database\Eloquent\Collection[]|\Illuminate\Pagination\LengthAwarePaginator
*/
public function search($params, $export = false)
{
// $page = $request->input('page', 1);
// $perPage = $request->input('per_page', 10);
$perPage = $params['size'] ?? 10;
$page = $params['current'] ?? 1;
$keyword = $params['keyword'] ?? '';
$recycle = $params['recycle'] ?? '';
$follow = $params['follow'] ?? '';
$follow_last = $params['follow_last'] ?? '';
$tagId = $params['tag_id'] ?? [];
$user_id = $params['user_id'] ?? '';
$seas = $params['seas'] ?? ''; //recyclea:管理端回收站,audit:待审核列表,seas:公海
$scene = $params['scene'] ?? '';
$channelId = $params['channel_id'] ?? '';
$where = [];
if ($scene == 'audit') {
$where[] = ['status', '=', 2];
} elseif ($scene == 'recyclea') {
$where[] = ['status', '>', 2];
} else {
$where[] = ['status', '=', 1];
}
if ($seas == 'seas' || $scene == 'seas') {
$where[] = ['user_id', 0];
}
// if($recycle == 'recycle'){
// $where[] = ['user_id', $user_id];
// }
if (!empty($channelId)){
$where[] = ['channel_id', $channelId];
}
$grade = [];
if (!Util::isEmpty($follow) && $follow == 0) {
$where[] = ['grade', '<=', 2];
} elseif (!Util::isEmpty($follow) && $follow == 1) {
$grade = [3, 4];
} elseif (!Util::isEmpty($follow) && $follow == 2) {
$where[] = ['grade', '=', 5];
}
if (!Util::isEmpty($follow_last) && $follow_last == 0) {
$where[] = ['follow_last', '>', strtotime('-1 day')];
} elseif (!Util::isEmpty($follow_last) && $follow_last == 1) {
$where[] = ['follow_last', '>', strtotime('-3 day')];
} elseif (!Util::isEmpty($follow_last) && $follow_last == 2) {
$where[] = ['follow_last', '>', strtotime('-7 day')];
}
$query = Customer::where($where);
if (!empty($user_id)) {
$query->whereIn('user_id', explode(',', $user_id));
} elseif ($user_id === 0 && $export) {
$query->where('user_id', 0);
}
if (!empty($tagId)) {
//查询有$tagId 里任意一个标签的客户
//$query->whereHas('crm_tag', function($query) use ($tagId){
// $query->whereIn ('tag.id', $tagId);
//});
//查询有$tagId 里所有标签的客户
foreach ($tagId as $id) {
$query->whereHas('tags', function($query) use ($id){
$query->where('tag_id', $id);
});
}
}
if (!Util::isEmpty($keyword)) {
$query->where(function ($query) use ($keyword) {
$query->where('contacts', 'like', "%{$keyword}%")
->orWhere('phone', 'like', "%{$keyword}%")
->orWhere('email', 'like', "%{$keyword}%")
->orWhere('WhatsApp', 'like', "%{$keyword}%")
->orWhere('code', 'like', "%{$keyword}%");
});
}
if (!Util::isEmpty($grade)) {
$query->whereIn('grade', $grade);
}
if ($recycle == 'recycle' || $scene == 'recycle' || $scene == 'audit') {
$query->onlyTrashed();
}
if ($seas == 'seas' || $scene == 'recyclea') {
$query = $query->withTrashed();
}
if (!$export) {
$customer = $query->orderBy('id', 'desc')->paginate($perPage, ['*'], 'page', $page);
} else {
$customer = $query->orderBy('id', 'desc')->get();
return $customer;
}
if (!$export) {
foreach ($customer as &$item) {
$item = $this->getCustomer($item);
$item['desc_collect'] = $item['desc_collect'] ?? '';
if ($seas == 'seas' || $scene == 'seas') {
$item['seas_time'] = time() - (empty($item['deleted_at'])?strtotime($item['updated_at']):strtotime($item['deleted_at']));
}
if ($scene == 'audit') { //审核时查询举报人姓名
$customerHis = CustomerHis::where('customer_id', $item->id)->orderBy('id', 'desc')->first(['user_his']);
$item['user_name'] = empty($customerHis['user_his']) ? '' : User::where('id',$customerHis['user_his'])->value('name');
$audit = CustomerAudit::where('customer_id', $item->id)->orderBy('id', 'desc')->first();
if (!empty($audit)&&!empty($audit['img'])) {
$audit = $audit?$audit->toArray():'';
$audit['img'] = explode(',', $audit['img']);
$ossservice = new OssService();
foreach ($audit['img'] as $k => $img) {
$audit['img'][$k] = $ossservice->generatePrivateUrl($img);
}
}
$item['audit'] = $audit;
}
if ($scene == 'recyclea' && $item['status'] == 3) { //回收站删除来源
$item['del_source'] = '公海';
}elseif ($scene == 'recyclea' && $item['status'] == 4) {
$item['del_source'] = '管理端';
}elseif ($scene == 'recyclea' && $item['status'] == 5) {
$source = (!empty($item['user_id'])) ? (':' . User::where('id',$item['user_id'])->value('name')) : '';
$item['del_source'] = '业务员' . $source;
}
}
}
unset($item);
return $customer;
}
public function export($params)
{
if(empty($params['user_id']) && empty($params['tag_id']) && empty($params['channel_id'])){
$params['user_id'] = 0;
}
$customers = $this->search($params, true);
// 创建新的Spreadsheet对象
$spreadsheet = new Spreadsheet();
$sheet = $spreadsheet->getActiveSheet();
// 设置表头
$headers = [
'A1' => '客户ID',
'B1' => '联系人',
'C1' => '电话',
'D1' => '邮箱',
'E1' => 'WhatsApp',
'F1' => '性别',
'G1' => '国家/地区',
'H1' => '渠道来源',
'I1' => '描述',
'J1' => '所属人',
'K1' => '录入人',
'L1' => '详情',
'M1' => '录入时间',
];
// 设置表头样式
foreach ($headers as $cell => $value) {
$sheet->setCellValue($cell, $value);
}
// 设置表头样式
$headerStyle = [
'font' => [
'bold' => true,
'color' => ['rgb' => 'FFFFFF'],
],
'fill' => [
'fillType' => Fill::FILL_SOLID,
'startColor' => ['rgb' => '4472C4'],
],
'alignment' => [
'horizontal' => Alignment::HORIZONTAL_CENTER,
'vertical' => Alignment::VERTICAL_CENTER,
],
'borders' => [
'allBorders' => [
'borderStyle' => Border::BORDER_THIN,
'color' => ['rgb' => '000000'],
],
],
];
$sheet->getStyle('A1:M1')->applyFromArray($headerStyle);
// 填充数据
$row = 2;
foreach ($customers as $customer) {
// 获取完整的客户信息
$customerData = $this->getCustomer($customer);
// 填充数据行
$sheet->setCellValue('A' . $row, $customerData['id']);
$sheet->setCellValue('B' . $row, $customerData['contacts']);
$sheet->setCellValue('C' . $row, $customerData['phone']);
$sheet->setCellValue('D' . $row, $customerData['email']);
$sheet->setCellValue('E' . $row, $customerData['WhatsApp']);
$sheet->setCellValue('F' . $row, $customerData['sex_txt']);
$sheet->setCellValue('G' . $row, $customerData['country_name']);
$sheet->setCellValue('H' . $row, $customerData['channel_name']);
$sheet->setCellValue('I' . $row, $customerData['describe']);
$sheet->setCellValue('J' . $row, $customerData['user_name']); // 所属人姓名
$sheet->setCellValue('K' . $row, $customerData['enter_user_name']);
$sheet->setCellValue('L' . $row, empty($customerData['desc_collect'])? '' :strip_tags($customerData['desc_collect']));
$sheet->setCellValue('M' . $row, $customerData['created_at']->toDateTimeString());
$row++;
}
// 设置数据行样式
$dataStyle = [
'borders' => [
'allBorders' => [
'borderStyle' => Border::BORDER_THIN,
'color' => ['rgb' => '000000'],
],
],
'alignment' => [
'vertical' => Alignment::VERTICAL_CENTER,
],
];
$lastRow = $row - 1;
if ($lastRow >= 2) {
$sheet->getStyle('A2:K' . $lastRow)->applyFromArray($dataStyle);
}
// 自动调整列宽
foreach (range('A', 'K') as $column) {
$sheet->getColumnDimension($column)->setAutoSize(true);
}
// 设置行高
$sheet->getRowDimension(1)->setRowHeight(25);
// 生成文件名
$filename = '客户数据_' . date('Y-m-d_H-i-s') . '.xlsx';
// 创建输出目录
$exportDir = runtime_path() . '/export/';
if (!is_dir($exportDir)) {
mkdir($exportDir, 0755, true);
}
$filepath = $exportDir . $filename;
// 创建Excel写入器
$writer = new Xlsx($spreadsheet);
$writer->save($filepath);
// $writer->save('php://output');
// $excelContent = ob_get_clean();
// return $excelContent;
// 返回文件信息
return [
'filename' => $filename,
'filepath' => $filepath,
'size' => filesize($filepath),
'count' => count($customers)
];
}
/**
* @param $params
* @return bool
*/
public function audit($params)
{
$id = $params['id'];
$logic = new CustomerLogic();
$audit = CustomerAudit::where('customer_id', $id)->orderBy('id', 'desc')->first();
if ($params['scene'] == 'delete') {
if(!empty($audit)){
$audit->status = 3;
$audit->save();
}
return $logic->forceDelete($params['id'],$audit->remark);
} else {
if(!empty($audit)){
$audit->status = 2;
$audit->save();
}
return $logic->status($params['id'], 1);
}
}
/**
* @param $params
* @return bool
*/
public function transfer($params)
{
try {
Db::beginTransaction();
$customerId = $params['customer_id'];
$userId = $params['user_id'];
$query= Customer::whereIn('id',explode(',',$customerId));
$customer = $query->get();
$user = User::where(['id' => $userId])->first();
foreach ($customer as $item) {
//记录客户关系变化
$his = CustomerHis::create([
'customer_id' => $item->id,
'user_his' => $item->user_id,
'user_id' => $userId,
]);
\app\crm\service\CustomerService::inquiryUpdate($item,$userId);
}
$data = [
'user_id' => $userId,
'corp_id' => $user->corp_id,
'obtain' => time(),
];
$res = $query->update($data);
Db::commit();
return $res;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
/**
* @param $params
* @return bool
*/
public function delete($params)
{
try {
Db::beginTransaction();
$customerId = $params['customer_id'];
$query= Customer::whereIn('id',explode(',',$customerId));
$customer = $query->get();
foreach ($customer as $item) {
//记录客户关系变化
$his = CustomerHis::create([
'customer_id' => $item->id,
'user_his' => $item->user_id,
'user_id' => 0,
]);
\app\crm\service\CustomerService::inquiryUpdate($item,0);
}
$res = $query->update(['user_id' => 0]);
Db::commit();
return $res;
} catch (\Throwable $e) {
Db::rollback();
throw $e;
}
}
/**
* @param $customer
* @param $request
* @param $tag 是否返回客户标签
* @return mixed
*/
public static function getCustomer($customer, $language = 'zh_CN', $tag = false)
{
$customer['grade_txt'] = Util::language($language, Constants::GRADE_EN[$customer['grade']], Constants::GRADE_ZH[$customer['grade']], Constants::GRADE_RU[$customer['grade']]);
$customer['magnitude'] = ($customer['magnitude']==0)?1:$customer['magnitude'];
$customer['magnitude_txt'] = Util::language($language, Constants::MAGNITUDE_EN[$customer['magnitude']], Constants::MAGNITUDE[$customer['magnitude']], Constants::MAGNITUDE_RU[$customer['magnitude']]);
$customer['sex_txt'] = Util::language($language, Constants::SEX_EN[$customer['sex']], Constants::SEX[$customer['sex']], Constants::SEX_RU[$customer['sex']]);
if ($customer['grade'] <= 2) {
$customer['follow'] = 0;
$customer['follow_txt'] = Util::language($language, 'Following', '跟进中', 'Продолжение');
} elseif ($customer['grade'] < 5) {
$customer['follow'] = 1;
$customer['follow_txt'] = Util::language($language, 'transacted', '已成交', 'Транзакция завершена');
} else {
$customer['follow'] = 2;
$customer['follow_txt'] = Util::language($language, 'lost', '已流失', 'Потерянный');
}
$where = [
'customer_id' => $customer['id']
];
$begin_follow = Follow::select('id', 'created_at', 'updated_at')
->where($where)
->min('created_at');
$customer['begin_follow'] = Util::timeTotDate($begin_follow);
// $customer['created_at'] = Util::timeTotDate($customer['created_at']);
// $customer['updated_at'] = Util::timeTotDate($customer['updated_at']);
$customer = Util::formatDate($customer, ['follow_next','follow_last']);
$nameLang = $language == 'en' ? 'name_en' : ($language == 'ru' ? 'name_ru' : 'name');
$countryLang = $language == 'en' ? 'en_addr' : 'cn_addr';
// $customer['car_type_name'] = empty($customer['car_type_id'])?'':CarType::where(['id'=>$customer['car_type_id']])->value($nameLang);
$customer['country_name'] = empty($customer['country_id']) ? '' : Country::where(['id' => $customer['country_id']])->value($countryLang);
$customer['channel_name'] = empty($customer['channel_id']) ? '' : Channel::where(['id' => $customer['channel_id']])->value($nameLang);
// $customer['last_follow'] = $last_follow;
if ($tag) {
foreach ($customer['tags'] as &$tag) {
$tag['names'] = unserialize($tag['names']);
$tag['name'] = $tag['names'][$language];
}
}
$customer['enter_user_name'] = empty($customer['enter_user_id']) ? '' : User::where('id',$customer['enter_user_id'])->value('name');
$customer['user_name'] = empty($customer['user_id']) ? '公海' : User::where('id',$customer['user_id'])->value('name');
return $customer;
}
public function detail($params)
{
$id = $params['id'];
$customer = Customer::with('tags')
->where('id', $id)
->first();
$customer = $this->getCustomer($customer);
return $customer;
}
public function follow($params)
{
$id = $params['id'];
$follow = Follow::
where('customer_id', $id)
->get();
$ossservice = new OssService();
foreach ($follow as $item) {
$item = Util::formatDate($item,['created_at','updated_at','follow_time']);
$item['follow_time'] = empty($item['follow_time'])?'':$item['follow_time'];
$item['picture_full'] = empty($item->picture)?'':$ossservice->generatePrivateUrl($item->picture);
}
return $follow;
}
/**
* 离职员工客户分配
* @param $params
* @return string[]
*/
public function allocation($params)
{
$corpId = $params['corp_id'];
$userId = explode(',', $params['user_id']);
log::info('开始分配离职员工客户,corp_id:'.$corpId.' 被分配员工'. implode(',', $userId));
//查询离职客户
$userResign = User::where('status', 2)
->where('corp_id', $corpId)
->get(['id','name']);
$resignUerIds = [];
$userNames = [];
foreach ($userResign as $row) {
$resignUerIds[] = (int)$row->id;
$userNames[] = $row->name;
}
if (empty($userResign)) {
log::info('未匹配到离职用户');
throw new BusinessException('未匹配到离职用户', 500);
}
log::info('匹配到离职用户数:' . count($resignUerIds) .' '. implode(',',$userNames));
$customerCount = Customer::whereIn('user_id', $resignUerIds)
->orderBy('id', 'asc')
->count();
if ($customerCount === 0) {
log::info('未找到离职员工相关的客户记录。');
throw new BusinessException('未找到离职员工相关的客户记录', 500);
}
// 初始化 UID 轮询器
$uidRotator = new \app\common\utils\RedisUidRotator('allocation_customer_user');
$uidRotator->setUids($userId, false);
Customer::whereIn('user_id', $resignUerIds)
->orderBy('id', 'asc')
->chunkById(500, function ($customers) use ($uidRotator) {
foreach ($customers as $customer) {
// 获取下一个分配的UID
$newUserId = $uidRotator->next();
$customer->user_id = $newUserId;
$customer->save();
}
}, 'id');
return [
'userCount' => count($resignUerIds),
'customerCount' => $customerCount,
];
}
}