@@ -0,0 +1,11 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\TicketService;
+use support\Request;
+
+class AttachmentController extends BaseController
+{
+
+}
@@ -0,0 +1,51 @@
+<?php
+
+namespace app\ticket\controller;
+
+use support\Request;
+use support\Response;
+use support\exception\BusinessException;
+use app\common\traits\ResponseTrait;
+use think\Validate;
+
+abstract class BaseController
+{
+    use ResponseTrait;
+
+    protected mixed $validator = null;
+
+    /**
+     * 验证数据
+     *
+     * @param Validate $validator 验证器实例
+     * @param array $data 待验证的数据
+     * @param string $scene 验证场景
+     * @return array 验证后的数据
+     * @throws BusinessException 验证失败时抛出业务异常
+     */
+    public function validate(Validate $validator, array $data, string $scene = ''): array
+    {
+        // 如果指定了验证场景，并且验证器支持场景方法，则设置验证场景
+        if ($scene && method_exists($validator, 'scene')) {
+            $validator->scene($scene);
+        }
+        // 执行数据验证
+        if (!$validator->check($data)) {
+            // 验证失败，抛出业务异常，异常信息为验证器返回的错误信息
+            throw new BusinessException($validator->getError());
+        }
+        // 验证成功，返回原始数据
+        return $data;
+    }
+
+    public function page($result){
+        $current = $result->currentPage();
+        $total = $result->total();
+        $size = $result->perPage();
+        $result = $result->toArray();
+        $result['current'] = $current;
+        $result['total'] = $total;
+        $result['size'] = $size;
+        return $result;
+    }
+}
@@ -0,0 +1,64 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\CategorieService;
+use support\Request;
+
+class CategorieController extends BaseController
+{
+    public function index(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function getAll(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->getAll($request->all());
+            return $this->success($result);
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function add(Request $request)
+    {
+        try {
+            return (new CategorieService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+
+    public function delete(Request $request)
+    {
+        try {
+            $result = (new CategorieService())->delete($request->input('id'));
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+} 
@@ -0,0 +1,64 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\ConversationService;
+use support\Request;
+
+class ConversationController extends BaseController
+{
+    public function index(Request $request)
+    {
+        try {
+            $ticket_id = $request->input('ticket_id');
+            if(empty($ticket_id)){
+                return $this->error('ticket_id不能为空');
+            }
+            $result = (new ConversationService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage().$e->getLine().$e->getFile());
+        }
+    }
+    public function add(Request $request)
+    {
+        try {
+            $request->setPost('user_id', $request->user->uid);
+            return (new ConversationService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+    /**
+     * 工单邮件补发
+     * @param Request $request
+     * @return \support\Response
+     */
+    public function sendEmail(Request $request)
+    {
+        try {
+            $res = (new ConversationService())->sendEmail($request->all());
+            return $res
+                ? $this->success($res)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $request->setPost('user_id', $request->user->uid);
+            $result = (new ConversationService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage().' '.$th->getLine().' '.$th->getFile());
+        }
+    }
+} 
@@ -0,0 +1,88 @@
+<?php
+
+namespace app\ticket\controller;
+
+use app\ticket\service\TicketService;
+use support\Request;
+
+class TicketController extends BaseController
+{
+
+    public function index(Request $request)
+    {
+        try {
+            $result = (new TicketService())->list($request->all());
+            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    /**
+     * 我的工单
+     * @param Request $request
+     * @return \support\Response
+     */
+    public function self(Request $request)
+    {
+        try {
+            $request->setGet('user_id',$request->user->uid);
+            $result = (new TicketService())->list($request->all());
+            return $this->success($result);
+//            return $this->success($this->page($result));
+        } catch (\Throwable $e) {
+            return $this->error($e->getMessage());
+        }
+    }
+
+    public function add(Request $request)
+    {
+        try {
+            $request->setPost('user_id', $request->user->uid);
+
+            return (new TicketService())->add($request->all())
+                ? $this->success()
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+    public function edit(Request $request)
+    {
+        try {
+            $request->setPost('user_id', $request->user->uid);
+            $result = (new TicketService())->edit($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+    public function status(Request $request)
+    {
+        try {
+            $request->setPost('user_id', $request->user->uid);
+            $result = (new TicketService())->status($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+    public function getStatus(Request $request)
+    {
+        try {
+            $request->setGet('user_id', $request->user->uid);
+            $result = (new TicketService())->getStatus($request->all());
+            return $result
+                ? $this->success($result)
+                : $this->error();
+        } catch (\Throwable $th) {
+            return $this->error($th->getMessage());
+        }
+    }
+
+}
@@ -0,0 +1,82 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Attachment;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class AttachmentLogic
+{
+    public function adds(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                $res = Attachment::create($v);
+            }
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            $attachmentsId = [];
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                if(!empty($v['id'])){ //修改附件
+                    $attachmentId = $v['id'];
+                    $attachmentsId[] = $attachmentId;
+//                    $v_res = Attachment::update($attachmentId, $v);
+                    $v_res = Attachment::updateOrCreate(['id' => $v['id']],$v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件保存失败');
+                    }
+                } else { //新增附件
+                    unset($v['id']);
+                    $v_res = Attachment::create($v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件创建失败');
+                    }
+                    $vId = $v_res->id;
+                    $attachmentsId[] = $vId;
+                }
+            }
+
+            //删除本次没有出现的附件
+            $res = Attachment::whereNotIn('id', $attachmentsId)->where('ticket_id',$ticket_id)->delete();
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑（附件）失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}
@@ -0,0 +1,74 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Categorie;
+use support\Log;
+use support\exception\BusinessException;
+
+class CategorieLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Categorie::with('translation')->where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function getAll($params)
+    {
+        $where = [];
+        $where[] = ['status', '=', 1];
+        return Categorie::with('translation')->where($where)->get();
+    }
+
+    public function find($id)
+    {
+        return Categorie::with(['translation' =>    function ($query) {
+            $query->where('locale', locale());
+        }])->where('status', 1)
+            ->find($id);
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return Categorie::create($data);
+        } catch (\Throwable $e) {
+            Log::error('分类创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            $categorie = Categorie::updateOrCreate(['id' => $data['id']], $data);
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function delete(int $id)
+    {
+        try {
+            $categorie = Categorie::where(['id'=>$id])->delete();
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类删除失败', [
+                'id' => $id,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类删除失败，请稍后重试', 500);
+        }
+    }
+} 
@@ -0,0 +1,60 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Conversation;
+use support\Log;
+use support\exception\BusinessException;
+
+class ConversationLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if (!empty($params['ticket_id'])) {
+            $where['ticket_id'] = $params['ticket_id'];
+        }
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Conversation::where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return Conversation::create($data);
+        } catch (\Throwable $e) {
+            Log::error('会话创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            $conversation = Conversation::updateOrCreate(['id' => $data['id']], $data);
+            return $conversation;
+        } catch (\Throwable $e) {
+            Log::error('会话编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话编辑失败，请稍后重试', 500);
+        }
+    }
+
+    /**
+     * 获取工单最新一条记录
+     * @param array $data
+     * @return Conversation|\Illuminate\Database\Eloquent\Model|object|null
+     */
+    public function firstByTicket(int $ticketId)
+    {
+        $conversation = Conversation::where('ticket_id',$ticketId)
+            ->orderBy('id','desc')
+            ->first();
+        return $conversation;
+    }
+} 
@@ -0,0 +1,77 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if(!empty($params['categorie_id'])){
+            $where[] = ['categorie_id', '=', $params['categorie_id']];
+        }
+        if(!empty($params['user_id'])){
+            $where[] = ['user_id', '=', $params['user_id']];
+        }
+        if(!empty($params['status'])){
+            $where[] = ['status', '=', $params['status']];
+        }
+        $size = $params['size']??10;
+        $current = $params['current']??1;
+
+        return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
+    }
+    public function add(array $data)
+    {
+        $data['status'] = 1;
+        $data['code'] = self::generateSimpleTicketNo();
+        try {
+            return Ticket::create($data);
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            unset($data['code']);
+            $ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
+            return $ticket;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function find(int $id)
+    {
+        $ticket = Ticket::find($id);
+        return $ticket;
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}
@@ -0,0 +1,66 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $ticket_id 工单编号
+ * @property string $user_id 分类id
+ * @property string $original_name 内容
+ * @property string $storage_path 排序
+ * @property string $mime_type 状态
+ * @property integer $file_size 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Attachment extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket_attachment';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = true;
+
+    protected $dateFormat = 'U';
+    
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'original_name',
+        'storage_path',
+        'mime_type',
+        'file_size'
+    ];
+
+    public function ticket(){
+        return $this->belongsTo(Ticket::class, 'ticket_id', 'id');
+    }
+}
@@ -0,0 +1,54 @@
+<?php
+
+namespace app\ticket\model;
+
+use Illuminate\Database\Eloquent\SoftDeletes;
+use support\Model;
+
+/**
+ * ticket_categorie 工单分类表
+ * @property integer $id 主键
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ * @property string $deleted_at 删除时间
+ */
+class Categorie extends Model
+{
+    use SoftDeletes;
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'name',
+        'description',
+    ];
+
+    /**
+     * 单条翻译
+     */
+    public function translation()
+    {
+        return $this->hasOne(CategorieTranslation::class, 'categorie_id')->where('locale', locale());
+    }
+
+    /**
+     * 多条翻译
+     */
+    public function translations()
+    {
+        return $this->hasMany(CategorieTranslation::class, 'categorie_id');
+    }
+
+    public function ticket(){
+        return $this->hasOne(Ticket::class, 'categorie_id', 'id');
+    }
+} 
@@ -0,0 +1,35 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_categorie_translation 工单分类多语言表
+ * @property integer $id 主键
+ * @property integer $categorie_id 分类ID
+ * @property string $locale 语言
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class CategorieTranslation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie_translation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'categorie_id',
+        'locale',
+        'name',
+        'description',
+    ];
+} 
@@ -0,0 +1,30 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_conversation 工单会话表
+ * @property integer $id 主键
+ * @property integer $ticket_id 工单ID
+ * @property integer $user_id 用户ID
+ * @property string $content 会话内容
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class Conversation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_conversation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'content',
+        'attachment',
+    ];
+} 
@@ -0,0 +1,95 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $code 工单编号
+ * @property string $categorie_id 分类id
+ * @property string $content 内容
+ * @property string $sort 排序
+ * @property integer $status 状态
+ * @property string $user_id 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Ticket extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = false;
+
+    protected $dateFormat = 'U';
+
+    /**
+     * 在保存时手动设置时间戳
+     */
+    protected static function boot()
+    {
+        parent::boot();
+
+        static::creating(function ($model) {
+            $model->created_at = time();
+            $model->updated_at = time();
+        });
+
+        static::updating(function ($model) {
+            $model->updated_at = time();
+        });
+    }
+
+    /**
+     * 指定哪些字段自动转换为 Carbon 实例
+     */
+    public function getDates()
+    {
+        return [];
+    }
+
+    protected $fillable = [
+        'code',
+        'categorie_id',
+        'content',
+        'sort',
+        'status',
+        'user_id'
+    ];
+
+    public function attachments(){
+        return $this->hasMany(Attachment::class, 'ticket_id', 'id');
+    }
+
+    public function categorie(){
+        return $this->belongsTo(Categorie::class, 'categorie_id', 'id');
+    }
+}
@@ -0,0 +1,105 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\utils\translation\service\TranslationService;
+use app\queue\utils\Translat;
+use app\ticket\logic\CategorieLogic;
+use app\ticket\model\CategorieTranslation;
+use support\Db;
+use support\exception\BusinessException;
+
+class CategorieService
+{
+    public function list($params)
+    {
+        $result = (new CategorieLogic())->list($params);
+//        $value=$result[0]->toArray();
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public function getAll($params)
+    {
+        $result = (new CategorieLogic())->getAll($params);
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public $translatFields = ['name'];
+
+    public function add(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->add($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $result->id,
+                $sourceLocale,
+                $traitsourceFields
+            );
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->edit($data);
+
+//            (new TranslationService())->queueTranslations(
+//                'ticket_categorie',
+//                $data['id'],
+//                $sourceLocale,
+//                $traitsourceFields
+//            );
+            CategorieTranslation::updateOrCreate(
+                [
+                    'categorie_id' => $data['id'],
+                    'locale'    => $sourceLocale,
+                ],
+                $traitsourceFields
+            );
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function delete(int $id)
+    {
+        if(empty($id)){
+            throw new BusinessException('id不能为空');
+        }
+        try {
+            $result = (new CategorieLogic())->delete($id);
+            return $result;
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+} 
@@ -0,0 +1,160 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\model\User;
+use app\common\service\MessageNotificationsService;
+use app\common\service\OssService;
+use app\ticket\logic\CategorieLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Conversation;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+
+class ConversationService
+{
+    public function list($params)
+    {
+        $locale = locale();
+//        $locale = 'zh';
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+//        $ticket_status = Constants::TICKET_STATUS_ZH;
+//        $params['locale'] = locale();
+        $result = (new ConversationLogic())->list($params);
+
+        $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+        $ossservice = new OssService();
+        foreach ($result as $key => $value) {
+            $value=$value->toArray();
+            $value['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
+            $value['attachment'] = empty($value['attachment'])?[]:unserialize($value['attachment']);
+            foreach ($value['attachment'] as $k => $attachment) {
+                $value['attachment'][$k]['storage_path_full'] = (!empty($attachment))?$ossservice->generatePrivateUrl($attachment['storage_path']):'';
+            }
+            $user = User::where('id', $value['user_id'])->first();
+            $value['user_name'] = $user?->name;
+            $value['user_avatar'] = $user?->avatar;
+            $value['created_at'] = date('Y-m-d H:i:s', strtotime($value['created_at']));
+            $value['updated_at'] = date('Y-m-d H:i:s', strtotime($value['updated_at']));
+            $result[$key] = $value;
+        }
+        return $result;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $data['attachment'] = serialize($data['attachment']);
+            if (empty($data['content'])) {
+                throw new BusinessException('消息内容不能为空');
+            }
+
+            $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+            $ticket = (new TicketLogic())->find($data['ticket_id']);
+            $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
+            $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+            
+            $userDefault = [1, 75, 78];
+            $tiket_content = $ticket['content'];
+            if (empty($conversation)) { //没有沟通记录
+                $title = '新工单提醒-'.$categorieName;
+                $notice_user_id = $userDefault;
+            }else{
+                $title = '工单回复';
+                $tiket = (new TicketLogic())->find($conversation['ticket_id']);
+                if($data['user_id'] != $tiket['user_id']){
+                    $notice_user_id = [$tiket['user_id']];
+                }else{
+                    $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
+                        ->where('user_id', '!=', $data['user_id'])
+                        ->orderBy('id', 'desc')
+                        ->first();
+
+                    $notice_user_id = (!empty($conversationLast['user_id']))? [$conversationLast['user_id']]:$userDefault;
+                }
+                $tiket_content = $tiket['content'];
+
+                $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+                $locale = locale();
+                $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+                $content = str_replace($status_fanyi,$ticket_status,$data['content']);
+
+                $reply = $content?($content."\n".'工单内容：'):'' ;
+            }
+
+            $notice = ['sender_id' => 0,                  //发送人ID 0默认系统
+                'sender_type' => 'system',           //发送者类型 user admin system
+                'title' => $title,   //标题
+                'content' => ($reply??'') . $tiket_content,   //内容
+                'scene' => 1,                  //场景 0系统公共 1系统通知
+                'recipient' => $notice_user_id,                //接收人 空为全部
+                'push_method' => 0                    //推送方式0系统推送1手动推送
+            ];
+
+            // 异步推送
+            \Webman\RedisQueue\Redis::send('notice', $notice);
+
+            unset($data['categorie_id']);
+            unset($data['code']);
+
+            return (new ConversationLogic())->add($data);
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+
+    public function sendEmail(array $data)
+    {
+        $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+        $ticket = (new TicketLogic())->find($data['ticket_id']);
+        $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
+        $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+        $notice = [
+            'code' => $ticket['code'],
+            'category' => $categorieName,
+            'content' => $ticket['content'],
+            'reply' => '',
+        ];
+        //$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
+        //$emailDefault = 'support@hnxinyouhe.com'; //公共邮箱
+        $emailDefault = env('ticket_email_default');
+        if (empty($conversation)) {
+            $email = $emailDefault;
+        }else{
+            $tiket = (new TicketLogic())->find($conversation['ticket_id']);
+
+            if($conversation['user_id'] != $tiket['user_id']){
+                $email = User::where('id',$tiket['user_id'])->value('email');
+            }else{
+                $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
+                    ->where('user_id', '!=', $conversation['user_id'])
+                    ->orderBy('id', 'desc')
+                    ->first();
+                $email = (!empty($conversationLast['user_id']))?User::where('id',$conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
+            }
+
+            $notice['content'] = $tiket['content'];
+//            $notice['reply'] = '<li>最新回复：' . $conversation['content'] . '</li>';
+            $notice['reply'] = '<li>最新回复：' . '卡罗拉、极石01、比亚迪唐，宋Plus、丰田荣放、捷途T2、极氪7x、（阿联酋, 亚美尼亚, 阿塞拜疆, 白俄罗斯, 哥斯达黎加, 埃塞俄比亚, 格鲁吉亚, 加纳, 吉尔吉斯斯坦, 蒙古, 巴拉圭, 沙特阿拉伯, 塔吉克斯坦, 土库曼斯坦, 乌兹别克斯坦，委内瑞拉）起亚亦跑（阿尔及利亚），基本上每个车都推中亚中东南美非洲' . '</li>';
+        }
+
+        \app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
+        return $email;
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $data['attachment'] = serialize($data['attachment']);
+            $result = (new ConversationLogic())->edit($data);
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+} 
@@ -0,0 +1,167 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\model\User;
+use app\ticket\logic\AttachmentLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Ticket;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketService
+{
+
+    public function list($params)
+    {
+        $res = (new TicketLogic())->list($params);
+        foreach ($res as $k => &$v) {
+            $name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
+            if(isset($res[$k]['categorie'])){
+                $res[$k]['categorie']['name'] = $name;
+            }
+            if (isset($v['categorie']['translation'])){
+                unset($res[$k]['categorie']['translation']);
+            }
+            foreach ($v['attachments'] as &$attachments) {
+                $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
+            }
+
+            $user = User::where('id', $v['user_id'])->first();
+            $res[$k]['user_name'] = $user?->name;
+            $res[$k]['user_avatar'] = $user?->avatar;
+            $res[$k]['created_at'] = date('Y-m-d H:i:s', $v['created_at']);
+            $res[$k]['updated_at'] = date('Y-m-d H:i:s', $v['updated_at']);
+        }
+        unset($v);
+        unset($attachments);
+
+        return $res;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $data['code'] = $logic::generateSimpleTicketNo();
+            $result = $logic->add($data);
+            if(!empty($attachment)){
+                (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
+            }
+
+            $cleanContent = trim(preg_replace('/\s+/', ' ', strip_tags($data['content'] ?? '')));
+            $conversation = [
+                'ticket_id' => $result->id,
+                'categorie_id' => $data['categorie_id'],
+                'code' => $data['code'],
+                'content' => $cleanContent,
+                'user_id' => $data['user_id'],
+                'attachment' => $data['attachment'],
+            ];
+            (new ConversationService())->add($conversation);
+
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $logic = new TicketLogic();
+            $result = $logic->find($data['id']);
+
+            if(empty($result)){
+                throw new BusinessException('工单不存在');
+            }
+            if($result['user_id'] != $data['user_id']){
+                throw new BusinessException('只能编辑自己的工单');
+            }
+            if($result['status'] != 1){
+                throw new BusinessException('只能修改待受理工单');
+            }
+
+            $attachment = $data['attachment']??[];
+            $result = $logic->edit($data);
+
+            if(!empty($attachment)){
+                (new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
+            }
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function status(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $msg = $data['msg']??[];
+            $ticket = (new TicketLogic())->find($data['id']);
+            if(empty($ticket)){
+                throw new BusinessException('工单不存在');
+            }
+            if($data['status'] <= $ticket->status){
+                throw new BusinessException(trans('status_not_modified'));
+            }
+
+//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
+//            && empty($msg)){
+//                throw new BusinessException('提交失败');
+//            }
+
+            $ticket->status = $data['status'];
+            $result = $ticket->save();
+
+            if(!empty($msg)){
+                $conversation = [
+                    'ticket_id' => $ticket->id,
+                    'user_id' => $data['user_id'],
+                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
+                ];
+                $res = (new ConversationLogic())->add($conversation);
+            }
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function getStatus(array $data)
+    {
+        $locale = locale();
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+
+        $status = [];
+        foreach ($ticket_status as $key => $value) {
+            $status[] = ['value' => $key, 'text' => $value];
+        }
+
+        if (empty($data['id'])) {
+            return $status;
+        }
+
+        $res = (new TicketLogic())->find($data['id']);
+        if(!empty($res) && $res->user_id == $data['user_id']){
+            $status = [
+                ['value' => Constants::TICKET_STATUS['PENDING'], 'text' => $ticket_status[Constants::TICKET_STATUS['PENDING']]],
+                ['value' => Constants::TICKET_STATUS['REJECTED'], 'text' => $ticket_status[Constants::TICKET_STATUS['REJECTED']]],
+            ];
+        }
+
+        return $status;
+    }
+}