@@ -0,0 +1,82 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Attachment;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class AttachmentLogic
+{
+    public function adds(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                $res = Attachment::create($v);
+            }
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data,int $ticket_id,int $user_id)
+    {
+        try {
+            $attachmentsId = [];
+            foreach ($data as $k=>$v){
+                $v['ticket_id'] = $ticket_id;
+                $v['user_id'] = $user_id;
+                if(!empty($v['id'])){ //修改附件
+                    $attachmentId = $v['id'];
+                    $attachmentsId[] = $attachmentId;
+//                    $v_res = Attachment::update($attachmentId, $v);
+                    $v_res = Attachment::updateOrCreate(['id' => $v['id']],$v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件保存失败');
+                    }
+                } else { //新增附件
+                    unset($v['id']);
+                    $v_res = Attachment::create($v);
+                    if (!$v_res) {
+                        throw new BusinessException('附件创建失败');
+                    }
+                    $vId = $v_res->id;
+                    $attachmentsId[] = $vId;
+                }
+            }
+
+            //删除本次没有出现的附件
+            $res = Attachment::whereNotIn('id', $attachmentsId)->where('ticket_id',$ticket_id)->delete();
+            return $res;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑（附件）失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}
@@ -0,0 +1,74 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Categorie;
+use support\Log;
+use support\exception\BusinessException;
+
+class CategorieLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Categorie::with('translation')->where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function getAll($params)
+    {
+        $where = [];
+        $where[] = ['status', '=', 1];
+        return Categorie::with('translation')->where($where)->get();
+    }
+
+    public function find($id)
+    {
+        return Categorie::with(['translation' =>    function ($query) {
+            $query->where('locale', locale());
+        }])->where('status', 1)
+            ->find($id);
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return Categorie::create($data);
+        } catch (\Throwable $e) {
+            Log::error('分类创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类创建失败，请稍后重试', 500);
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            $categorie = Categorie::updateOrCreate(['id' => $data['id']], $data);
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function delete(int $id)
+    {
+        try {
+            $categorie = Categorie::where(['id'=>$id])->delete();
+            return $categorie;
+        } catch (\Throwable $e) {
+            Log::error('分类删除失败', [
+                'id' => $id,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('分类删除失败，请稍后重试', 500);
+        }
+    }
+} 
@@ -0,0 +1,60 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\ticket\model\Conversation;
+use support\Log;
+use support\exception\BusinessException;
+
+class ConversationLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if (!empty($params['ticket_id'])) {
+            $where['ticket_id'] = $params['ticket_id'];
+        }
+        $size = $params['size'] ?? 10;
+        $current = $params['current'] ?? 1;
+        return Conversation::where($where)->paginate($size, ['*'], 'page', $current);
+    }
+
+    public function add(array $data)
+    {
+        try {
+            return Conversation::create($data);
+        } catch (\Throwable $e) {
+            Log::error('会话创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            $conversation = Conversation::updateOrCreate(['id' => $data['id']], $data);
+            return $conversation;
+        } catch (\Throwable $e) {
+            Log::error('会话编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('会话编辑失败，请稍后重试', 500);
+        }
+    }
+
+    /**
+     * 获取工单最新一条记录
+     * @param array $data
+     * @return Conversation|\Illuminate\Database\Eloquent\Model|object|null
+     */
+    public function firstByTicket(int $ticketId)
+    {
+        $conversation = Conversation::where('ticket_id',$ticketId)
+            ->orderBy('id','desc')
+            ->first();
+        return $conversation;
+    }
+} 
@@ -0,0 +1,77 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if(!empty($params['categorie_id'])){
+            $where[] = ['categorie_id', '=', $params['categorie_id']];
+        }
+        if(!empty($params['user_id'])){
+            $where[] = ['user_id', '=', $params['user_id']];
+        }
+        if(!empty($params['status'])){
+            $where[] = ['status', '=', $params['status']];
+        }
+        $size = $params['size']??10;
+        $current = $params['current']??1;
+
+        return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
+    }
+    public function add(array $data)
+    {
+        $data['status'] = 1;
+        $data['code'] = self::generateSimpleTicketNo();
+        try {
+            return Ticket::create($data);
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            unset($data['code']);
+            $ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
+            return $ticket;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function find(int $id)
+    {
+        $ticket = Ticket::find($id);
+        return $ticket;
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}