@@ -0,0 +1,77 @@
+<?php
+
+namespace app\ticket\logic;
+
+use app\common\model\UserTokenLog;
+use app\common\model\Systems;
+use app\common\model\User;
+use app\common\model\UserSn;
+use app\common\utils\Jwt;
+use app\ticket\model\Ticket;
+use support\Redis;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketLogic
+{
+    public function list($params)
+    {
+        $where = [];
+        if(!empty($params['categorie_id'])){
+            $where[] = ['categorie_id', '=', $params['categorie_id']];
+        }
+        if(!empty($params['user_id'])){
+            $where[] = ['user_id', '=', $params['user_id']];
+        }
+        if(!empty($params['status'])){
+            $where[] = ['status', '=', $params['status']];
+        }
+        $size = $params['size']??10;
+        $current = $params['current']??1;
+
+        return Ticket::with('attachments')->with('categorie')->with('categorie.translation')->where($where)->orderBy('id','desc')->paginate($size, ['*'], 'page', $current);
+    }
+    public function add(array $data)
+    {
+        $data['status'] = 1;
+        $data['code'] = self::generateSimpleTicketNo();
+        try {
+            return Ticket::create($data);
+        } catch (\Throwable $e) {
+            Log::error('工单创建失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单创建失败，请稍后重试', 500);
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            unset($data['code']);
+            $ticket = Ticket::updateOrCreate(['id' => $data['id']],$data);
+            return $ticket;
+        } catch (\Throwable $e) {
+            Log::error('工单编辑失败', [
+                'data' => $data,
+                'error' => $e->getMessage()
+            ]);
+            throw new BusinessException('工单编辑失败，请稍后重试', 500);
+        }
+    }
+
+    public function find(int $id)
+    {
+        $ticket = Ticket::find($id);
+        return $ticket;
+    }
+
+    public static function generateSimpleTicketNo(): string
+    {
+        $date = date('Ymd'); // 日期
+        $prefix = 'GD'; // 前缀
+        $random = strtoupper(substr(md5(uniqid()), 0, 5)); // 5位随机字母数字
+
+        return $prefix . $date . '-' . $random; // 如 GD20240702-AB3X9Z
+    }
+}