@@ -0,0 +1,66 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $ticket_id 工单编号
+ * @property string $user_id 分类id
+ * @property string $original_name 内容
+ * @property string $storage_path 排序
+ * @property string $mime_type 状态
+ * @property integer $file_size 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Attachment extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket_attachment';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = true;
+
+    protected $dateFormat = 'U';
+    
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'original_name',
+        'storage_path',
+        'mime_type',
+        'file_size'
+    ];
+
+    public function ticket(){
+        return $this->belongsTo(Ticket::class, 'ticket_id', 'id');
+    }
+}
@@ -0,0 +1,54 @@
+<?php
+
+namespace app\ticket\model;
+
+use Illuminate\Database\Eloquent\SoftDeletes;
+use support\Model;
+
+/**
+ * ticket_categorie 工单分类表
+ * @property integer $id 主键
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ * @property string $deleted_at 删除时间
+ */
+class Categorie extends Model
+{
+    use SoftDeletes;
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'name',
+        'description',
+    ];
+
+    /**
+     * 单条翻译
+     */
+    public function translation()
+    {
+        return $this->hasOne(CategorieTranslation::class, 'categorie_id')->where('locale', locale());
+    }
+
+    /**
+     * 多条翻译
+     */
+    public function translations()
+    {
+        return $this->hasMany(CategorieTranslation::class, 'categorie_id');
+    }
+
+    public function ticket(){
+        return $this->hasOne(Ticket::class, 'categorie_id', 'id');
+    }
+} 
@@ -0,0 +1,35 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_categorie_translation 工单分类多语言表
+ * @property integer $id 主键
+ * @property integer $categorie_id 分类ID
+ * @property string $locale 语言
+ * @property string $name 分类名称
+ * @property string $description 分类描述
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class CategorieTranslation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_categorie_translation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+    protected $dates = ['created_at', 'updated_at'];
+    protected $casts = [
+        'updated_at' => 'datetime:Y-m-d H:i:s',
+        'created_at' => 'datetime:Y-m-d H:i:s',
+    ];
+    protected $fillable = [
+        'categorie_id',
+        'locale',
+        'name',
+        'description',
+    ];
+} 
@@ -0,0 +1,30 @@
+<?php
+
+namespace app\ticket\model;
+
+use support\Model;
+
+/**
+ * ticket_conversation 工单会话表
+ * @property integer $id 主键
+ * @property integer $ticket_id 工单ID
+ * @property integer $user_id 用户ID
+ * @property string $content 会话内容
+ * @property string $created_at 创建时间
+ * @property string $updated_at 更新时间
+ */
+class Conversation extends Model
+{
+    protected $connection = 'mysql';
+    protected $table = 'tkt_ticket_conversation';
+    protected $primaryKey = 'id';
+    public $timestamps = true;
+    protected $dateFormat = 'U';
+
+    protected $fillable = [
+        'ticket_id',
+        'user_id',
+        'content',
+        'attachment',
+    ];
+} 
@@ -0,0 +1,95 @@
+<?php
+
+namespace app\ticket\model;
+
+use app\common\model\Resource;
+use app\common\model\Role;
+use app\common\model\Systems;
+use support\Model;
+
+/**
+ * users 用户表
+ * @property integer $id 用户ID(主键)
+ * @property string $code 工单编号
+ * @property string $categorie_id 分类id
+ * @property string $content 内容
+ * @property string $sort 排序
+ * @property integer $status 状态
+ * @property string $user_id 创建人id
+ * @property string $created_at 
+ * @property string $updated_at
+ */
+class Ticket extends Model
+{
+    /**
+     * The connection name for the model.
+     *
+     * @var string|null
+     */
+    protected $connection = 'mysql';
+    
+    /**
+     * The table associated with the model.
+     *
+     * @var string
+     */
+    protected $table = 'tkt_ticket';
+
+    /**
+     * The primary key associated with the table.
+     *
+     * @var string
+     */
+    protected $primaryKey = 'id';
+
+    /**
+     * Indicates if the model should be timestamped.
+     *
+     * @var bool
+     */
+    public $timestamps = false;
+
+    protected $dateFormat = 'U';
+
+    /**
+     * 在保存时手动设置时间戳
+     */
+    protected static function boot()
+    {
+        parent::boot();
+
+        static::creating(function ($model) {
+            $model->created_at = time();
+            $model->updated_at = time();
+        });
+
+        static::updating(function ($model) {
+            $model->updated_at = time();
+        });
+    }
+
+    /**
+     * 指定哪些字段自动转换为 Carbon 实例
+     */
+    public function getDates()
+    {
+        return [];
+    }
+
+    protected $fillable = [
+        'code',
+        'categorie_id',
+        'content',
+        'sort',
+        'status',
+        'user_id'
+    ];
+
+    public function attachments(){
+        return $this->hasMany(Attachment::class, 'ticket_id', 'id');
+    }
+
+    public function categorie(){
+        return $this->belongsTo(Categorie::class, 'categorie_id', 'id');
+    }
+}