@@ -0,0 +1,105 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\utils\translation\service\TranslationService;
+use app\queue\utils\Translat;
+use app\ticket\logic\CategorieLogic;
+use app\ticket\model\CategorieTranslation;
+use support\Db;
+use support\exception\BusinessException;
+
+class CategorieService
+{
+    public function list($params)
+    {
+        $result = (new CategorieLogic())->list($params);
+//        $value=$result[0]->toArray();
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public function getAll($params)
+    {
+        $result = (new CategorieLogic())->getAll($params);
+        foreach ($result as $key => &$value) {
+            $value['name'] = isset($value['translation']) ? $value['translation']['name'] : '';
+            unset($value['translation']);
+        }
+        unset($value);
+
+        return $result;
+    }
+
+    public $translatFields = ['name'];
+
+    public function add(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->add($data);
+
+            (new TranslationService())->queueTranslations(
+                'ticket_categorie',
+                $result->id,
+                $sourceLocale,
+                $traitsourceFields
+            );
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $sourceLocale = locale();
+            $traitsourceFields = Translat::extractSourceFields($data, $this->translatFields);
+
+            $result = (new CategorieLogic())->edit($data);
+
+//            (new TranslationService())->queueTranslations(
+//                'ticket_categorie',
+//                $data['id'],
+//                $sourceLocale,
+//                $traitsourceFields
+//            );
+            CategorieTranslation::updateOrCreate(
+                [
+                    'categorie_id' => $data['id'],
+                    'locale'    => $sourceLocale,
+                ],
+                $traitsourceFields
+            );
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+    public function delete(int $id)
+    {
+        if(empty($id)){
+            throw new BusinessException('id不能为空');
+        }
+        try {
+            $result = (new CategorieLogic())->delete($id);
+            return $result;
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+} 
@@ -0,0 +1,160 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\model\User;
+use app\common\service\MessageNotificationsService;
+use app\common\service\OssService;
+use app\ticket\logic\CategorieLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Conversation;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+
+class ConversationService
+{
+    public function list($params)
+    {
+        $locale = locale();
+//        $locale = 'zh';
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+//        $ticket_status = Constants::TICKET_STATUS_ZH;
+//        $params['locale'] = locale();
+        $result = (new ConversationLogic())->list($params);
+
+        $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+        $ossservice = new OssService();
+        foreach ($result as $key => $value) {
+            $value=$value->toArray();
+            $value['content'] = str_replace($status_fanyi,$ticket_status,$value['content']);
+            $value['attachment'] = empty($value['attachment'])?[]:unserialize($value['attachment']);
+            foreach ($value['attachment'] as $k => $attachment) {
+                $value['attachment'][$k]['storage_path_full'] = (!empty($attachment))?$ossservice->generatePrivateUrl($attachment['storage_path']):'';
+            }
+            $user = User::where('id', $value['user_id'])->first();
+            $value['user_name'] = $user?->name;
+            $value['user_avatar'] = $user?->avatar;
+            $value['created_at'] = date('Y-m-d H:i:s', strtotime($value['created_at']));
+            $value['updated_at'] = date('Y-m-d H:i:s', strtotime($value['updated_at']));
+            $result[$key] = $value;
+        }
+        return $result;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $data['attachment'] = serialize($data['attachment']);
+            if (empty($data['content'])) {
+                throw new BusinessException('消息内容不能为空');
+            }
+
+            $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+            $ticket = (new TicketLogic())->find($data['ticket_id']);
+            $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
+            $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+            
+            $userDefault = [1, 75, 78];
+            $tiket_content = $ticket['content'];
+            if (empty($conversation)) { //没有沟通记录
+                $title = '新工单提醒-'.$categorieName;
+                $notice_user_id = $userDefault;
+            }else{
+                $title = '工单回复';
+                $tiket = (new TicketLogic())->find($conversation['ticket_id']);
+                if($data['user_id'] != $tiket['user_id']){
+                    $notice_user_id = [$tiket['user_id']];
+                }else{
+                    $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
+                        ->where('user_id', '!=', $data['user_id'])
+                        ->orderBy('id', 'desc')
+                        ->first();
+
+                    $notice_user_id = (!empty($conversationLast['user_id']))? [$conversationLast['user_id']]:$userDefault;
+                }
+                $tiket_content = $tiket['content'];
+
+                $status_fanyi = array_map(fn($v) => "{{{$v}}}", array_flip(Constants::TICKET_STATUS));
+                $locale = locale();
+                $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+                $content = str_replace($status_fanyi,$ticket_status,$data['content']);
+
+                $reply = $content?($content."\n".'工单内容：'):'' ;
+            }
+
+            $notice = ['sender_id' => 0,                  //发送人ID 0默认系统
+                'sender_type' => 'system',           //发送者类型 user admin system
+                'title' => $title,   //标题
+                'content' => ($reply??'') . $tiket_content,   //内容
+                'scene' => 1,                  //场景 0系统公共 1系统通知
+                'recipient' => $notice_user_id,                //接收人 空为全部
+                'push_method' => 0                    //推送方式0系统推送1手动推送
+            ];
+
+            // 异步推送
+            \Webman\RedisQueue\Redis::send('notice', $notice);
+
+            unset($data['categorie_id']);
+            unset($data['code']);
+
+            return (new ConversationLogic())->add($data);
+        } catch (\Throwable $e) {
+            throw $e;
+        }
+    }
+
+    public function sendEmail(array $data)
+    {
+        $conversation = (new ConversationLogic())->firstByTicket($data['ticket_id']);
+        $ticket = (new TicketLogic())->find($data['ticket_id']);
+        $categorie= (new CategorieLogic())->find($ticket['categorie_id']);
+        $categorieName = isset($categorie['translation']) ? $categorie['translation']['name'] : '';
+        $notice = [
+            'code' => $ticket['code'],
+            'category' => $categorieName,
+            'content' => $ticket['content'],
+            'reply' => '',
+        ];
+        //$emailDefault = 'app@hnxinyouhe.com'; //公共邮箱
+        //$emailDefault = 'support@hnxinyouhe.com'; //公共邮箱
+        $emailDefault = env('ticket_email_default');
+        if (empty($conversation)) {
+            $email = $emailDefault;
+        }else{
+            $tiket = (new TicketLogic())->find($conversation['ticket_id']);
+
+            if($conversation['user_id'] != $tiket['user_id']){
+                $email = User::where('id',$tiket['user_id'])->value('email');
+            }else{
+                $conversationLast = Conversation::where('ticket_id', '=', $conversation['ticket_id'])
+                    ->where('user_id', '!=', $conversation['user_id'])
+                    ->orderBy('id', 'desc')
+                    ->first();
+                $email = (!empty($conversationLast['user_id']))?User::where('id',$conversationLast['user_id'])->value('email',$emailDefault):$emailDefault;
+            }
+
+            $notice['content'] = $tiket['content'];
+//            $notice['reply'] = '<li>最新回复：' . $conversation['content'] . '</li>';
+            $notice['reply'] = '<li>最新回复：' . '卡罗拉、极石01、比亚迪唐，宋Plus、丰田荣放、捷途T2、极氪7x、（阿联酋, 亚美尼亚, 阿塞拜疆, 白俄罗斯, 哥斯达黎加, 埃塞俄比亚, 格鲁吉亚, 加纳, 吉尔吉斯斯坦, 蒙古, 巴拉圭, 沙特阿拉伯, 塔吉克斯坦, 土库曼斯坦, 乌兹别克斯坦，委内瑞拉）起亚亦跑（阿尔及利亚），基本上每个车都推中亚中东南美非洲' . '</li>';
+        }
+
+        \app\common\utils\email\MailSend::send($email, '【XYH】新的工单提醒', replaceTpl($notice, 'work_order'));
+        return $email;
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $data['attachment'] = serialize($data['attachment']);
+            $result = (new ConversationLogic())->edit($data);
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+} 
@@ -0,0 +1,167 @@
+<?php
+
+namespace app\ticket\service;
+
+use app\common\model\User;
+use app\ticket\logic\AttachmentLogic;
+use app\ticket\logic\ConversationLogic;
+use app\ticket\logic\TicketLogic;
+use app\ticket\model\Ticket;
+use config\constants\Constants;
+use support\Db;
+use support\exception\BusinessException;
+use support\Log;
+
+class TicketService
+{
+
+    public function list($params)
+    {
+        $res = (new TicketLogic())->list($params);
+        foreach ($res as $k => &$v) {
+            $name = isset($v['categorie']['translation']) ? $v['categorie']['translation']['name'] : '';
+            if(isset($res[$k]['categorie'])){
+                $res[$k]['categorie']['name'] = $name;
+            }
+            if (isset($v['categorie']['translation'])){
+                unset($res[$k]['categorie']['translation']);
+            }
+            foreach ($v['attachments'] as &$attachments) {
+                $attachments['storage_path_full'] = (new \app\common\service\OssService())->generatePrivateUrl($attachments['storage_path']);
+            }
+
+            $user = User::where('id', $v['user_id'])->first();
+            $res[$k]['user_name'] = $user?->name;
+            $res[$k]['user_avatar'] = $user?->avatar;
+            $res[$k]['created_at'] = date('Y-m-d H:i:s', $v['created_at']);
+            $res[$k]['updated_at'] = date('Y-m-d H:i:s', $v['updated_at']);
+        }
+        unset($v);
+        unset($attachments);
+
+        return $res;
+    }
+
+    public function add(array $data)
+    {
+        try {
+            $attachment = $data['attachment']??[];
+            $logic = new TicketLogic();
+            $data['code'] = $logic::generateSimpleTicketNo();
+            $result = $logic->add($data);
+            if(!empty($attachment)){
+                (new AttachmentLogic())->adds($attachment, $result->id, $data['user_id']);
+            }
+
+            $cleanContent = trim(preg_replace('/\s+/', ' ', strip_tags($data['content'] ?? '')));
+            $conversation = [
+                'ticket_id' => $result->id,
+                'categorie_id' => $data['categorie_id'],
+                'code' => $data['code'],
+                'content' => $cleanContent,
+                'user_id' => $data['user_id'],
+                'attachment' => $data['attachment'],
+            ];
+            (new ConversationService())->add($conversation);
+
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function edit(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $logic = new TicketLogic();
+            $result = $logic->find($data['id']);
+
+            if(empty($result)){
+                throw new BusinessException('工单不存在');
+            }
+            if($result['user_id'] != $data['user_id']){
+                throw new BusinessException('只能编辑自己的工单');
+            }
+            if($result['status'] != 1){
+                throw new BusinessException('只能修改待受理工单');
+            }
+
+            $attachment = $data['attachment']??[];
+            $result = $logic->edit($data);
+
+            if(!empty($attachment)){
+                (new AttachmentLogic())->edit($attachment, $result->id, $data['user_id']);
+            }
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function status(array $data)
+    {
+        try {
+            Db::beginTransaction();
+            $msg = $data['msg']??[];
+            $ticket = (new TicketLogic())->find($data['id']);
+            if(empty($ticket)){
+                throw new BusinessException('工单不存在');
+            }
+            if($data['status'] <= $ticket->status){
+                throw new BusinessException(trans('status_not_modified'));
+            }
+
+//            if(!in_array($ticket->status, [Constants::TICKET_STATUS['PENDING'], Constants::TICKET_STATUS['CONFIRM']])
+//            && empty($msg)){
+//                throw new BusinessException('提交失败');
+//            }
+
+            $ticket->status = $data['status'];
+            $result = $ticket->save();
+
+            if(!empty($msg)){
+                $conversation = [
+                    'ticket_id' => $ticket->id,
+                    'user_id' => $data['user_id'],
+                    'content' => '状态更新为{{'.array_search($data['status'],Constants::TICKET_STATUS).'}}:'.$msg
+                ];
+                $res = (new ConversationLogic())->add($conversation);
+            }
+
+            Db::commit();
+            return $result;
+        } catch (\Throwable $e) {
+            Db::rollback();
+            throw $e;
+        }
+    }
+
+    public function getStatus(array $data)
+    {
+        $locale = locale();
+        $ticket_status = $locale == 'zh'? Constants::TICKET_STATUS_ZH:Constants::TICKET_STATUS_EN;
+
+        $status = [];
+        foreach ($ticket_status as $key => $value) {
+            $status[] = ['value' => $key, 'text' => $value];
+        }
+
+        if (empty($data['id'])) {
+            return $status;
+        }
+
+        $res = (new TicketLogic())->find($data['id']);
+        if(!empty($res) && $res->user_id == $data['user_id']){
+            $status = [
+                ['value' => Constants::TICKET_STATUS['PENDING'], 'text' => $ticket_status[Constants::TICKET_STATUS['PENDING']]],
+                ['value' => Constants::TICKET_STATUS['REJECTED'], 'text' => $ticket_status[Constants::TICKET_STATUS['REJECTED']]],
+            ];
+        }
+
+        return $status;
+    }
+}