diff --git a/yunkes/src/views/analytics/SensitiveView.vue b/yunkes/src/views/analytics/SensitiveView.vue
index 53148f1..51d8e62 100644
--- a/yunkes/src/views/analytics/SensitiveView.vue
+++ b/yunkes/src/views/analytics/SensitiveView.vue
@@ -1,8 +1,507 @@
 <template>
-  <div class="page">
-    <h2>敏感词</h2>
-    <p>实现于后续任务</p>
+  <div class="sensitive-page">
+    <div class="toolbar">
+      <span class="kind-hint">敏感词命中治理：默认只显示待处置+已确认；处置后离开队列。</span>
+      <span v-if="asOfText" class="as-of">数据截至 {{ asOfText }}</span>
+    </div>
+
+    <!-- el-tabs 的事件名是 tab-change(无 change;v-model 只换值不触发重查) -->
+    <el-tabs v-model="tab" @tab-change="onTabChange">
+      <el-tab-pane label="命中列表" name="hits">
+        <div class="hit-toolbar">
+          <el-select v-model="disposition" class="disp-select" @change="reloadHits">
+            <!-- 'all'=默认(pending+confirmed)。EP 对空串 value 视为未选中显示
+                 英文占位符,故用哨兵值而非 '' -->
+            <el-option value="all" label="待处置+已确认" />
+            <el-option value="pending" label="待处置" />
+            <el-option value="confirmed" label="已确认" />
+            <el-option value="false_positive" label="误报" />
+            <el-option value="ignored" label="已忽略" />
+          </el-select>
+          <el-button
+            type="primary"
+            :disabled="!selectedHits.length"
+            :loading="disposing"
+            @click="disposeSelected('confirmed')"
+          >
+            确认
+          </el-button>
+          <el-button
+            :disabled="!selectedHits.length || disposing"
+            @click="disposeSelected('false_positive')"
+          >
+            误报
+          </el-button>
+          <el-button :disabled="!selectedHits.length || disposing" @click="disposeSelected('ignored')">
+            忽略
+          </el-button>
+          <span v-if="selectedHits.length" class="sel-hint">已选 {{ selectedHits.length }} 条</span>
+        </div>
+
+        <el-alert v-if="hitsError" type="error" :title="hitsError" :closable="false" class="error-bar" />
+
+        <el-table
+          v-loading="hitsLoading"
+          :data="hitRows"
+          empty-text="暂无命中记录"
+          @selection-change="onHitSelection"
+        >
+          <el-table-column type="selection" width="42" />
+          <el-table-column prop="word" label="词" width="150" show-overflow-tooltip />
+          <el-table-column label="分类" width="120">
+            <template #default="{ row }">{{ row.category || '-' }}</template>
+          </el-table-column>
+          <el-table-column prop="snippet" label="上下文" min-width="260" show-overflow-tooltip>
+            <template #default="{ row }">{{ row.snippet || '-' }}</template>
+          </el-table-column>
+          <el-table-column label="时间" width="170">
+            <template #default="{ row }">{{ formatTime(row.ts) }}</template>
+          </el-table-column>
+          <el-table-column label="处置状态" width="100">
+            <template #default="{ row }">
+              <el-tag size="small" :type="dispMeta(row.disposition).type">
+                {{ dispMeta(row.disposition).label }}
+              </el-tag>
+            </template>
+          </el-table-column>
+          <el-table-column label="操作" width="80">
+            <template #default="{ row }">
+              <el-button link type="primary" size="small" @click="goContext(row)">上下文</el-button>
+            </template>
+          </el-table-column>
+        </el-table>
+
+        <el-pagination
+          :current-page="hitPage"
+          :page-size="hitPageSize"
+          :total="hitTotal"
+          layout="total, prev, pager, next"
+          class="pager"
+          @current-change="onHitPageChange"
+        />
+      </el-tab-pane>
+
+      <el-tab-pane label="词库管理" name="words">
+        <div class="add-form">
+          <el-input
+            v-model="newWord"
+            class="ipt-word"
+            placeholder="新词（建议 ≥2 字；单字词不做预览）"
+            :disabled="adding"
+          />
+          <el-input v-model="newCategory" class="ipt-cat" placeholder="分类（可选，如 飞单）" :disabled="adding" />
+          <el-input
+            v-model="newExcludes"
+            class="ipt-excl"
+            placeholder="排除词，逗号分隔（可选）"
+            :disabled="adding"
+          />
+          <el-button type="primary" :loading="adding" @click="onAddWord">预览并添加</el-button>
+        </div>
+
+        <el-alert v-if="wordsError" type="error" :title="wordsError" :closable="false" class="error-bar" />
+
+        <el-table v-loading="wordsLoading" :data="wordRows" empty-text="词库为空">
+          <el-table-column prop="word" label="词" min-width="130" />
+          <el-table-column label="分类" width="130">
+            <template #default="{ row }">{{ row.category || '-' }}</template>
+          </el-table-column>
+          <el-table-column label="排除词" min-width="200">
+            <template #default="{ row }">{{ row.exclude_words.length ? row.exclude_words.join('，') : '-' }}</template>
+          </el-table-column>
+          <el-table-column label="启用" width="80">
+            <template #default="{ row }">
+              <el-switch v-model="row.enabled" @change="onToggleEnabled(row, $event)" />
+            </template>
+          </el-table-column>
+          <el-table-column label="操作" width="80">
+            <template #default="{ row }">
+              <el-button link type="danger" size="small" :disabled="deleting" @click="onDeleteWord(row)">
+                删除
+              </el-button>
+            </template>
+          </el-table-column>
+        </el-table>
+      </el-tab-pane>
+    </el-tabs>
   </div>
 </template>
 
-<script setup lang="ts"></script>
+<script setup lang="ts">
+// C1 敏感词治理(spec §3.6):双 tab——命中列表(disposition 筛选,默认空值=
+// 待处置+已确认;多选批量 确认/误报/忽略;行「上下文」按 群/微信/WA 三路
+// 跳聊天窗)+ 词库管理(加词先预览命中量:≥500 警示确认,MySQL 单字词 400
+// 分支提示后放行;启停 switch/删除带级联确认)。
+// 控敏红线:确认文案不回显命中正文,console 不打词与 snippet,错误只透传
+// 后端文案(后端已保证不含词/正文)。
+// health 挂载拉一次做「数据截至」角标;seq 三路径守卫/分页/tab-change/
+// kind-hint 均照 ChurnView/UnrepliedView 定型。
+import { computed, onMounted, ref } from 'vue'
+import { useRouter } from 'vue-router'
+import { ElMessage, ElMessageBox } from 'element-plus'
+import {
+  createWord,
+  deleteWord,
+  disposeHits,
+  getAnalyticsHealth,
+  getHits,
+  getWords,
+  patchWord,
+  previewWord,
+  type SensitiveHitRow,
+  type SensitiveWordRow,
+} from '@/api/analytics'
+import { formatTime, formatTimeShort } from '@/utils/format'
+
+type TabName = 'hits' | 'words'
+type DisposeAction = 'confirmed' | 'false_positive' | 'ignored'
+
+// 后端 DispositionParam 枚举的展示映射(乱值防御回退原值灰 tag)
+const DISPOSITION_META: Record<string, { label: string; type: 'warning' | 'danger' | 'info' }> = {
+  pending: { label: '待处置', type: 'warning' },
+  confirmed: { label: '已确认', type: 'danger' },
+  false_positive: { label: '误报', type: 'info' },
+  ignored: { label: '已忽略', type: 'info' },
+}
+
+function dispMeta(d: string): { label: string; type: 'warning' | 'danger' | 'info' } {
+  return DISPOSITION_META[d] ?? { label: d, type: 'info' }
+}
+
+const router = useRouter()
+const tab = ref<TabName>('hits')
+const asOf = ref<number | null>(null)
+const asOfText = computed(() => formatTimeShort(asOf.value))
+
+// ---- 命中列表 tab ----
+
+// 'all'=默认(pending+confirmed,后端不传 disposition 即此语义);其余必须是
+// 枚举单值——乱值后端 Literal 校验直接 422(空串同理,所以用哨兵值)
+const disposition = ref('all')
+const hitPage = ref(1)
+const hitPageSize = 20
+const hitRows = ref<SensitiveHitRow[]>([])
+const hitTotal = ref(0)
+const hitsLoading = ref(false)
+const hitsError = ref('')
+const selectedHits = ref<SensitiveHitRow[]>([])
+const disposing = ref(false)
+
+let hitsSeq = 0 // 竞态守卫:disposition/翻页/tab 快速切换时旧响应作废(三路径同 ChurnView)
+
+async function loadHits(): Promise<void> {
+  const my = ++hitsSeq
+  hitsLoading.value = true
+  hitsError.value = ''
+  try {
+    const params: Record<string, unknown> = { page: hitPage.value, page_size: hitPageSize }
+    if (disposition.value !== 'all') params.disposition = disposition.value
+    const resp = await getHits(params)
+    if (my !== hitsSeq) return
+    hitRows.value = resp.items
+    hitTotal.value = resp.total
+    // 处置后行离开默认队列,本页可能被清空且翻页越界——回落末页重查一次
+    const lastPage = Math.max(1, Math.ceil(hitTotal.value / hitPageSize))
+    if (!resp.items.length && hitTotal.value > 0 && hitPage.value > lastPage) {
+      hitPage.value = lastPage
+      void loadHits()
+      return
+    }
+  } catch (e) {
+    if (my === hitsSeq) hitsError.value = e instanceof Error ? e.message : String(e)
+  } finally {
+    if (my === hitsSeq) hitsLoading.value = false
+  }
+}
+
+// 筛选切换回第一页再查(el-select change 直挂,参数忽略——ChurnView 惯例)
+function reloadHits(): void {
+  hitPage.value = 1
+  void loadHits()
+}
+
+// 分页翻页:vue-tsc strict 不推 inline-arrow 参数,单列包装(项目惯例)
+function onHitPageChange(p: number): void {
+  hitPage.value = p
+  void loadHits()
+}
+
+// selection-change 的模板内联箭头带 TS 注解会触发 vue 模板解析错误,收敛到
+// script(ContactsPane 惯例)
+function onHitSelection(rows: SensitiveHitRow[]): void {
+  selectedHits.value = rows
+}
+
+async function disposeSelected(d: DisposeAction): Promise<void> {
+  const ids = selectedHits.value.map((r) => r.id)
+  if (!ids.length) {
+    ElMessage.warning('请先勾选命中记录')
+    return
+  }
+  disposing.value = true
+  try {
+    // 单页勾选 ≤ page_size(20),远低于后端 ids 上限 1000
+    const resp = await disposeHits(ids, d)
+    ElMessage.success(`已标记 ${resp.updated} 条：${dispMeta(d).label}`)
+    await loadHits() // 处置完即出默认队列,重查当前页(越界自动回落末页)
+  } catch (e) {
+    ElMessage.error(`处置失败：${e instanceof Error ? e.message : String(e)}`)
+  } finally {
+    disposing.value = false
+  }
+}
+
+/**
+ * 行「上下文」跳聊天窗定位原消息:群命中→群聊时间轴;微信单聊→员工聊天窗
+ * single tab 带 ?msgid=;WA→ChatTimeline。owner 缺失无法定位,响亮提示
+ * (同 ChurnView/UnrepliedView)。跳转参数只带 id,不带词/snippet(控敏)。
+ */
+function goContext(row: SensitiveHitRow): void {
+  if (row.room_id) {
+    if (!row.owner_account_id) return warnNoOwner()
+    router.push({
+      name: 'group-chat',
+      params: { channel: row.channel, ownerId: row.owner_account_id, roomId: row.room_id },
+    })
+    return
+  }
+  if (row.channel === 'wechat') {
+    if (!row.owner_account_id) return warnNoOwner()
+    const params: Record<string, string> = { ownerId: row.owner_account_id, tab: 'single' }
+    if (row.talker_id) params.talkerId = row.talker_id
+    router.push({
+      name: 'staff-chat',
+      params,
+      // msgid 定位依赖 talker 定位到会话,缺 talker 时丢弃
+      query: row.talker_id && row.msg_id ? { msgid: row.msg_id } : undefined,
+    })
+    return
+  }
+  if (!row.owner_account_id) return warnNoOwner()
+  const params: Record<string, string> = { channel: row.channel, ownerId: row.owner_account_id }
+  if (row.talker_id) params.talkerId = row.talker_id
+  router.push({ name: 'chat', params })
+}
+
+function warnNoOwner(): void {
+  ElMessage.warning('该命中缺少归属账号，无法查看聊天记录')
+}
+
+// ---- 词库管理 tab ----
+
+const newWord = ref('')
+const newCategory = ref('')
+const newExcludes = ref('')
+const adding = ref(false)
+const deleting = ref(false)
+const wordRows = ref<SensitiveWordRow[]>([])
+const wordsLoading = ref(false)
+const wordsError = ref('')
+
+let wordsSeq = 0 // 同 hitsSeq:加词/删词/启停与 tab 切换并发时旧响应作废
+
+async function loadWords(): Promise<void> {
+  const my = ++wordsSeq
+  wordsLoading.value = true
+  wordsError.value = ''
+  try {
+    const resp = await getWords()
+    if (my !== wordsSeq) return
+    wordRows.value = resp
+  } catch (e) {
+    if (my === wordsSeq) wordsError.value = e instanceof Error ? e.message : String(e)
+  } finally {
+    if (my === wordsSeq) wordsLoading.value = false
+  }
+}
+
+// 逗号分隔(全角/半角都可)→去空白去空串
+function parseExcludes(s: string): string[] {
+  return s
+    .split(/[,，]/)
+    .map((t) => t.trim())
+    .filter(Boolean)
+}
+
+/**
+ * 预览阶段的两个分支,返回「是否继续添加」:
+ * ① 400 单字词(MySQL 生产拒预览防全扫;SQLite 测试库不触发)——提示后
+ *   放行,跳过预览直接走添加;
+ * ② warn=true(count≥500)——confirm 警示,取消则中止。
+ * 其他错误(网络等)向上抛,由 onAddWord 统一 toast。
+ */
+async function previewStage(word: string, excludeWords: string[]): Promise<boolean> {
+  let prev: { count: number; warn: boolean }
+  try {
+    prev = await previewWord({ word, exclude_words: excludeWords })
+  } catch (e) {
+    const msg = e instanceof Error ? e.message : String(e)
+    if (msg.includes('单字') || msg.includes('不做预览')) return true // 分支①
+    throw e
+  }
+  if (prev.warn) {
+    try {
+      await ElMessageBox.confirm(
+        `预计命中 ${prev.count} 条（≥500），建议换长词或加排除词。仍要添加吗？`,
+        '命中量警示',
+        { type: 'warning', confirmButtonText: '仍要添加', cancelButtonText: '返回修改' },
+      )
+    } catch {
+      return false // 用户取消,中止(不进外层 catch——这里吞掉 'cancel')
+    }
+  }
+  return true
+}
+
+async function onAddWord(): Promise<void> {
+  const word = newWord.value.trim()
+  if (!word) {
+    ElMessage.warning('请输入敏感词')
+    return
+  }
+  const excludeWords = parseExcludes(newExcludes.value)
+  adding.value = true
+  try {
+    if (!(await previewStage(word, excludeWords))) return
+    await createWord({
+      word,
+      category: newCategory.value.trim() || undefined,
+      exclude_words: excludeWords.length ? excludeWords : undefined,
+    })
+    ElMessage({
+      type: 'success',
+      message: '已添加（下次 4h 扫描生效；要立即生效可让管理员跑 CLI sensitive-scan --full 扫历史）',
+      duration: 5000,
+    })
+    newWord.value = ''
+    newCategory.value = ''
+    newExcludes.value = ''
+    await loadWords()
+  } catch (e) {
+    // 409 词已存在等后端文案直接透出(后端错误只含 id 不含词,控敏安全)
+    ElMessage.error(`添加失败：${e instanceof Error ? e.message : String(e)}`)
+  } finally {
+    adding.value = false
+  }
+}
+
+// switch change 的模板内联箭头带注解会炸模板编译,收敛 script;失败也重查,
+// 把 switch 视觉回滚到服务端真值
+function onToggleEnabled(row: SensitiveWordRow, val: string | number | boolean): void {
+  void applyEnabled(row.id, Boolean(val))
+}
+
+async function applyEnabled(id: number, enabled: boolean): Promise<void> {
+  try {
+    await patchWord(id, { enabled })
+    await loadWords()
+  } catch (e) {
+    ElMessage.error(`操作失败：${e instanceof Error ? e.message : String(e)}`)
+    await loadWords()
+  }
+}
+
+async function onDeleteWord(row: SensitiveWordRow): Promise<void> {
+  // 控敏:确认文案只说「该词」,不回显词与任何命中正文
+  try {
+    await ElMessageBox.confirm(
+      '删除该词将连带删除其全部命中记录，不可恢复。确认删除？',
+      '删除敏感词',
+      {
+        type: 'warning',
+        confirmButtonText: '删除',
+        cancelButtonText: '取消',
+        confirmButtonClass: 'el-button--danger',
+      },
+    )
+  } catch {
+    return // 用户放弃
+  }
+  deleting.value = true
+  try {
+    await deleteWord(row.id)
+    ElMessage.success('已删除')
+    await loadWords()
+  } catch (e) {
+    ElMessage.error(`删除失败：${e instanceof Error ? e.message : String(e)}`)
+  } finally {
+    deleting.value = false
+  }
+}
+
+// ---- tab 切换与挂载 ----
+
+// 每次切 tab 都重查对应列表(数据最新,与 ChurnView tab-change→reload 一致)
+function onTabChange(name: string | number): void {
+  if (name === 'words') void loadWords()
+  else void loadHits()
+}
+
+onMounted(() => {
+  void loadHits()
+  // health(数据截至)与筛选无关,挂载拉一次即可;失败只影响角标(静默隐藏),
+  // 不进页面 error alert
+  getAnalyticsHealth()
+    .then((h) => {
+      asOf.value = h.data_as_of
+    })
+    .catch(() => {})
+})
+</script>
+
+<style scoped>
+.toolbar {
+  display: flex;
+  gap: 12px;
+  align-items: center;
+  margin-bottom: 8px;
+}
+.kind-hint {
+  color: var(--el-text-color-secondary);
+  font-size: 12px;
+}
+.as-of {
+  color: var(--el-text-color-secondary);
+  font-size: 12px;
+  margin-left: auto;
+  white-space: nowrap;
+}
+.hit-toolbar {
+  display: flex;
+  gap: 12px;
+  align-items: center;
+  flex-wrap: wrap;
+  margin-bottom: 12px;
+}
+.disp-select {
+  width: 160px;
+}
+.sel-hint {
+  color: var(--el-text-color-secondary);
+  font-size: 12px;
+}
+.add-form {
+  display: flex;
+  gap: 12px;
+  align-items: center;
+  flex-wrap: wrap;
+  margin-bottom: 12px;
+}
+.ipt-word {
+  width: 230px;
+}
+.ipt-cat {
+  width: 160px;
+}
+.ipt-excl {
+  width: 230px;
+}
+.error-bar {
+  margin-bottom: 12px;
+}
+.pager {
+  margin-top: 12px;
+  display: flex;
+  justify-content: flex-end;
+}
+</style>