diff --git a/yunkes/src/views/CallList.vue b/yunkes/src/views/CallList.vue
index eca1779..6b887cc 100644
--- a/yunkes/src/views/CallList.vue
+++ b/yunkes/src/views/CallList.vue
@@ -277,40 +277,54 @@ function viewCallCustomer(row: PhoneCall): void {
   const talker = cell(row, 'talker')
   if (!owner || !talker) return
   const t = String(talker)
-  // 群语音的 talker 是 @chatroom ID → 走群聊路由(1:1 路由按 talker_id 查会
+  const ch = chatChannel(row.channel) ?? 'wechat'
+  // 对齐云客「通话时间定位」:新窗 rangeFromQuery 需 start+end 成对,取通话
+  // 当天整天下窗——语音通话本身是消息流里的 voice_call 行,当天窗必含该通
+  // 通话(旧页 ?start= 滚动定位的等价实现)。
+  let dayQuery: { start: string; end: string } | undefined
+  if (row.start_call_time) {
+    const s = new Date(row.start_call_time)
+    s.setHours(0, 0, 0, 0)
+    const e = new Date(row.start_call_time)
+    e.setHours(23, 59, 59, 999)
+    dayQuery = { start: String(s.getTime()), end: String(e.getTime()) }
+  }
+  // 群语音的 talker 是 @chatroom ID → 群路由(1:1 路由按 talker_id 查会
   // 查空,同 chat_group owner 错位类问题,2026-08-22)
   if (t.endsWith('@chatroom')) {
-    router.push({
-      name: 'group-chat',
-      params: {
-        channel: chatChannel(row.channel) ?? 'wechat',
-        ownerId: String(owner),
-        roomId: t,
-      },
-      query: row.start_call_time ? { start: String(row.start_call_time) } : undefined,
-    })
+    router.push(
+      ch === 'wechat'
+        ? { name: 'staff-chat', params: { ownerId: String(owner), tab: 'group', talkerId: t }, query: dayQuery }
+        : {
+            name: 'group-chat',
+            params: { channel: ch, ownerId: String(owner), roomId: t },
+            query: row.start_call_time ? { start: String(row.start_call_time) } : undefined,
+          },
+    )
     return
   }
-  router.push({
-    name: 'chat',
-    params: {
-      channel: chatChannel(row.channel) ?? 'wechat',
-      ownerId: String(owner),
-      talkerId: t,
-    },
-    // 对齐云客:带通话时间定位(?start=),聊天窗滚动到该通通话附近
-    query: row.start_call_time ? { start: String(row.start_call_time) } : undefined,
-  })
+  // 微信 1:1 → 新员工聊天窗口;WA 保留旧 ChatTimeline(新窗口仅微信)。
+  router.push(
+    ch === 'wechat'
+      ? { name: 'staff-chat', params: { ownerId: String(owner), tab: 'single', talkerId: t }, query: dayQuery }
+      : {
+          name: 'chat',
+          params: { channel: ch, ownerId: String(owner), talkerId: t },
+          query: row.start_call_time ? { start: String(row.start_call_time) } : undefined,
+        },
+  )
 }
 
 /** 员工微信昵称 → 账号级聊天窗（复用 step 5 导航）。 */
 function viewCallStaff(row: PhoneCall): void {
   const owner = cell(row, 'weChatId')
   if (!owner) return
-  router.push({
-    name: 'chat',
-    params: { channel: chatChannel(row.channel) ?? 'wechat', ownerId: String(owner) },
-  })
+  const ch = chatChannel(row.channel) ?? 'wechat'
+  if (ch === 'wechat') {
+    router.push({ name: 'staff-chat', params: { ownerId: String(owner), tab: 'single' } })
+    return
+  }
+  router.push({ name: 'chat', params: { channel: ch, ownerId: String(owner) } })
 }
 
 const callDrawerTitle = computed(() =>
diff --git a/yunkes/src/views/SearchView.vue b/yunkes/src/views/SearchView.vue
index 3d2e587..66c6e4d 100644
--- a/yunkes/src/views/SearchView.vue
+++ b/yunkes/src/views/SearchView.vue
@@ -207,6 +207,18 @@ function openMessage(m: Message): void {
     ElMessage.warning('该消息缺少归属账号，无法定位会话')
     return
   }
+  // 微信 → 新员工聊天窗口(群消息=group tab 按 room_id);WA 保留旧 ChatTimeline。
+  if (m.channel === 'wechat') {
+    router.push({
+      name: 'staff-chat',
+      params: {
+        ownerId: m.owner_account_id,
+        tab: m.room_id ? 'group' : 'single',
+        talkerId: (m.room_id ?? m.talker_id) as string,
+      },
+    })
+    return
+  }
   router.push({
     name: 'chat',
     params: {
@@ -233,6 +245,14 @@ function goChatFromDrawer(): void {
     ElMessage.warning('该客户缺少归属账号，无法查看聊天记录')
     return
   }
+  // 微信 → 新员工聊天窗口;WA 保留旧 ChatTimeline(与 CustomerList.viewChat 一致)。
+  if (row.channel === 'wechat') {
+    router.push({
+      name: 'staff-chat',
+      params: { ownerId: row.owner_account_id, tab: 'single', talkerId: row.friend_id },
+    })
+    return
+  }
   router.push({
     name: 'chat',
     params: {