diff --git a/yunke-server/app/api/routers/organization.py b/yunke-server/app/api/routers/organization.py
index dec8b56..8c4d31c 100644
--- a/yunke-server/app/api/routers/organization.py
+++ b/yunke-server/app/api/routers/organization.py
@@ -115,6 +115,7 @@ async def list_accounts(
         WechatAccount.group_num.label("group_num"),
         WechatAccount.is_on_job.label("is_on_job"),
         WechatAccount.raw_json.label("raw_json"),
+        WechatAccount.list_order.label("list_order"),
     )
     whatsapp_q = sa.select(
         WhatsappAccount.uid.label("account_id"),
@@ -127,6 +128,7 @@ async def list_accounts(
         WhatsappAccount.group_num.label("group_num"),
         WhatsappAccount.is_on_job.label("is_on_job"),
         WhatsappAccount.raw_json.label("raw_json"),
+        sa.literal(None).label("list_order"),
     )
 
     if channel == "wechat":
@@ -148,7 +150,12 @@ async def list_accounts(
 
     page_q = (
         sa.select(sub)
-        .order_by(sub.c.channel.asc(), sub.c.account_id.asc())
+        .order_by(
+            sub.c.channel.asc(),
+            # list_order 优先(云客员工列表排列顺序,2026-08-24),NULL 排后
+            sa.nullslast(sa.cast(sub.c.list_order, sa.Integer).asc()),
+            sub.c.account_id.asc(),
+        )
         .offset((page - 1) * page_size)
         .limit(page_size)
     )
diff --git a/yunke-server/app/db/models.py b/yunke-server/app/db/models.py
index 0b4bee7..a72e587 100644
--- a/yunke-server/app/db/models.py
+++ b/yunke-server/app/db/models.py
@@ -166,6 +166,8 @@ class WechatAccount(Base):
     last_update: Mapped[int | None] = mapped_column(BigInteger, nullable=True)
 
     version: Mapped[str | None] = mapped_column(String(64), nullable=True)
+    # 云客 wxUser/list 返回顺序(对齐云客员工列表排列;NULL=未回填按 wx_id 排)
+    list_order: Mapped[int | None] = mapped_column(Integer, nullable=True)
     raw_json: Mapped[dict[str, Any] | None] = mapped_column(JSON, nullable=True)
     fetched_at: Mapped[dt.datetime] = _fetched_at()
     updated_at: Mapped[dt.datetime] = _updated_at()
diff --git a/yunke-server/scripts/scrape_via_page.py b/yunke-server/scripts/scrape_via_page.py
index b91f62b..7117816 100644
--- a/yunke-server/scripts/scrape_via_page.py
+++ b/yunke-server/scripts/scrape_via_page.py
@@ -1171,7 +1171,12 @@ async def scrape_accounts(cookie_str: str, max_pages: int = 100):
             max_pages=max_pages,
         )
 
-    records = [_normalize_wxuser_account(row) for row in rows]
+    records = []
+    for idx, row in enumerate(rows):
+        rec = _normalize_wxuser_account(row)
+        # 记录云客 API 返回顺序(对齐员工列表排列)
+        rec["list_order"] = idx
+        records.append(rec)
     await _upsert_all(upsert_wechat_account, records)
     total = len(records)
     logger.info(f"DONE: accounts fetched={total}, upserted={total}")