diff --git a/yunkes/src/views/CallList.vue b/yunkes/src/views/CallList.vue
index a7211b0..43e8ac0 100644
--- a/yunkes/src/views/CallList.vue
+++ b/yunkes/src/views/CallList.vue
@@ -134,6 +134,11 @@ function openDrawer(row: PhoneCall): void {
   drawerOpen.value = true
 }
 
+/** 把通话类型(voice_call/wa_voice_call)映射到聊天渠道(wechat/whatsapp)。电话返回 null。 */
+function chatChannel(ch: CallChannel): 'wechat' | 'whatsapp' | null {
+  return ch === 'voice_call' ? 'wechat' : ch === 'wa_voice_call' ? 'whatsapp' : null
+}
+
 /** 客户昵称 → 该员工×客户 1:1 聊天（复用 Phase B 导航）。 */
 function viewCallCustomer(row: PhoneCall): void {
   const owner = cell(row, 'weChatId')
@@ -141,7 +146,11 @@ function viewCallCustomer(row: PhoneCall): void {
   if (!owner || !talker) return
   router.push({
     name: 'chat',
-    params: { channel: 'wechat', ownerId: String(owner), talkerId: String(talker) },
+    params: {
+      channel: chatChannel(row.channel) ?? 'wechat',
+      ownerId: String(owner),
+      talkerId: String(talker),
+    },
   })
 }
 
@@ -149,7 +158,10 @@ function viewCallCustomer(row: PhoneCall): void {
 function viewCallStaff(row: PhoneCall): void {
   const owner = cell(row, 'weChatId')
   if (!owner) return
-  router.push({ name: 'chat', params: { channel: 'wechat', ownerId: String(owner) } })
+  router.push({
+    name: 'chat',
+    params: { channel: chatChannel(row.channel) ?? 'wechat', ownerId: String(owner) },
+  })
 }
 
 const drawerSections = computed(() =>
@@ -250,13 +262,18 @@ onMounted(load)
         </el-table-column>
         <el-table-column label="客户信息" min-width="160">
           <template #default="{ row }">
-            <div>{{ cell(row, 'talkerNickName') || '--' }}</div>
+            <el-button v-if="cell(row, 'talkerNickName')" link type="primary" size="small" @click.stop="viewCallCustomer(row)">{{ cell(row, 'talkerNickName') }}</el-button>
+            <span v-else>--</span>
             <div class="yk-cell__sub">{{ cell(row, 'talkerAlias') || row.call_number || '--' }}</div>
           </template>
         </el-table-column>
         <el-table-column label="员工信息" min-width="160">
           <template #default="{ row }">
-            <div>{{ row.user_id_name || '--' }} · {{ cell(row, 'userPhone') || '--' }}</div>
+            <div>
+              <el-button v-if="row.user_id_name" link type="primary" size="small" @click.stop="openDrawer(row)">{{ row.user_id_name }}</el-button>
+              <span v-else>--</span>
+              <span> · {{ cell(row, 'userPhone') || '--' }}</span>
+            </div>
             <div class="yk-cell__sub">{{ cell(row, 'userWeChatNickName') || '--' }} · {{ cell(row, 'userWeChatAlias') || '--' }}</div>
           </template>
         </el-table-column>