浅念
ab5a918a3b
- /api/calls 加 scope=friend|group(@chatroom后缀判群,与isRoom实测等价120=120),CallList去掉「全部」tab改服务端查 - 对话发现:全部customer pair ∪ 语音pair(weChatId,talker),未扫过的排最前——修复纯语音关系客户聊天记录永远空(35%语音客户pair从未扫过) - voice-calls改浏览器直发(isRoom=0/1双趟+WA callSource=4,拦截方式已两次失效) - 断连恢复重试30×2min(云客约3h一次断连,已实战扛过多次) - WA messages upsert改整列表直调(_upsert_all逐条传dict被迭代成key字符串→TypeError) - 405测试绿含scope新增3个 Co-Authored-By: Claude <noreply@anthropic.com>
635 lines
22 KiB
Vue
635 lines
22 KiB
Vue
<script setup lang="ts">
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import { computed, onMounted, ref, watch } from 'vue'
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import { useRoute, useRouter } from 'vue-router'
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import { ElMessage } from 'element-plus'
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import { Download } from '@element-plus/icons-vue'
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import { getCalls } from '@/api'
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import type { CallChannel, PhoneCall } from '@/api/types'
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import {
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callDirectionLabel,
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callStatusLabel,
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callTypeLabel,
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formatCallDuration,
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formatTime,
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} from '@/utils/format'
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import { buildCallSections, readField } from '@/utils/callFields'
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import { exportListToCsv } from '@/utils/csvExport'
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import VoiceClipModal from '@/components/VoiceClipModal.vue'
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const route = useRoute()
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const router = useRouter()
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// Calls aren't tied to a messaging channel — `channel` on a call is the call
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// type (phone_call / voice_call / wa_voice_call). We keep a LOCAL filter so it
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// doesn't fight the shared top-bar wechat/whatsapp store used by customers/groups.
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const callType = ref<CallChannel>(
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route.query.channel === 'whatsapp' ? 'wa_voice_call' : 'voice_call',
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)
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// 微信语音 tab scope filter: 对齐云客 微信好友/微信群 二分(isRoom 0=好友, 1=群)。
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// 仅在 voice_call tab 生效;client-side 过滤当前页。
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const voiceScope = ref<'friend' | 'group'>('friend')
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const calls = ref<PhoneCall[]>([])
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const total = ref(0)
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const page = ref(1)
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const pageSize = ref(10)
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const loading = ref(false)
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const errorMsg = ref<string | null>(null)
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// Recording playback dialog state.
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const recordDialogVisible = ref(false)
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const recordSrc = ref<string | null>(null)
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const recordTitle = ref('')
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// VoiceClipModal state — opened from 微信/WA 语音 tabs by row.user_id.
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const voiceClipModalOpen = ref(false)
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const voiceClipUserId = ref('')
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const voiceClipChannel = ref<'wechat' | 'whatsapp'>('wechat')
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const voiceClipStaffName = ref<string | null>(null)
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// All-fields drawer state.
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const drawerOpen = ref(false)
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const drawerCall = ref<PhoneCall | null>(null)
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const tabs: { value: CallChannel; label: string }[] = [
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{ value: 'voice_call', label: '微信语音' },
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{ value: 'wa_voice_call', label: 'WA 语音' },
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{ value: 'phone_call', label: '电话' },
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]
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async function load(): Promise<void> {
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loading.value = true
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errorMsg.value = null
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try {
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const res = await getCalls({
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channel: callType.value,
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// 微信语音 好友/群 scope 为服务端过滤(@chatroom 后缀判群,与云客 isRoom 等价)
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scope: callType.value === 'voice_call' ? voiceScope.value : undefined,
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page: page.value,
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page_size: pageSize.value,
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})
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calls.value = res.items
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total.value = res.total
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} catch (e) {
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errorMsg.value = (e as Error).message
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ElMessage.error(`通话记录加载失败：${(e as Error).message}`)
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} finally {
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loading.value = false
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}
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}
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function handlePageChange(p: number): void {
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page.value = p
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load()
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}
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function handlePageSizeChange(s: number): void {
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pageSize.value = s
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page.value = 1
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load()
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}
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// 侧栏菜单在同一页面内切换 ?channel= 时组件复用（不重挂载）→ watch 同步通话类型并重载。
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watch(
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() => route.query.channel,
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(q) => {
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const next: CallChannel = q === 'whatsapp' ? 'wa_voice_call' : 'voice_call'
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if (next !== callType.value) {
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callType.value = next
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page.value = 1
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// 复位 scope,避免把 微信群/好友 筛选带到 WA语音。
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voiceScope.value = 'friend'
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load()
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}
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},
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)
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// ---- header 导出：当前 tab 通话类型全量记录 CSV ----
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const exporting = ref(false)
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async function exportCalls(): Promise<void> {
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if (total.value === 0) {
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ElMessage.warning('当前列表为空，无数据可导出')
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return
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}
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exporting.value = true
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try {
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const channel = callType.value
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const result = await exportListToCsv({
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fetchPage: (page, pageSize) => getCalls({ channel, page, page_size: pageSize }),
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columns: [
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{ key: 'user_id_name', label: '员工', format: (r) => r.user_id_name ?? r.user_id ?? '' },
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{ key: 'call_number', label: '客户', format: (r) => r.call_number ?? '' },
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{ key: 'call_status', label: '状态', format: (r) => callStatusLabel(r.call_status, r.channel) },
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{ key: 'incoming_call', label: '方向', format: (r) => callDirectionLabel(r.incoming_call) },
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{ key: 'call_duration', label: '通话时长', format: (r) => formatCallDuration(r.call_duration) },
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{ key: 'start_call_time', label: '通话时间', format: (r) => (r.start_call_time ? formatTime(r.start_call_time) : '') },
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{ key: 'record', label: '有无录音', format: (r) => (r.record_media_hash || r.record_file ? '有' : '无') },
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],
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filename: `${tabs.find((t) => t.value === callType.value)?.label ?? '通话'}记录`,
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})
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ElMessage.success(`已导出 ${result.rows} 条`)
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} catch (e) {
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ElMessage.error(`导出失败：${(e as Error).message}`)
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} finally {
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exporting.value = false
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}
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}
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/**
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* 好友/群 scope 切换 → 服务端重查(与云客一致按 isRoom 分舱,分页/总数都对)。
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*/
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watch(voiceScope, () => {
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page.value = 1
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load()
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})
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/**
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* Read a raw_json camelCase key off a call, preferring the structured
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* snake_case column when it is populated. The first argument is the row so the
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* table can use the same helper as the drawer.
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*/
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function cell(row: PhoneCall, camelKey: string): unknown {
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return readField(row, camelKey)
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}
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function timeCell(row: PhoneCall, camelKey: string): number | undefined {
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const v = cell(row, camelKey)
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return typeof v === 'number' ? v : undefined
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}
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function playRecord(row: PhoneCall): void {
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const local = row.record_media_hash ? `/api/media/${row.record_media_hash}` : null
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const file =
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local ??
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(typeof cell(row, 'recordFile') === 'string' ? (cell(row, 'recordFile') as string) : null) ??
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row.record_file
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if (!file) {
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ElMessage.info('该通话无录音文件')
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return
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}
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recordSrc.value = file
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const who = row.user_id_name || row.user_id || row.call_id
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const when = formatTime(row.start_call_time)
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recordTitle.value = `录音 · ${who}${when !== '--' ? ` · ${when}` : ''}`
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recordDialogVisible.value = true
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}
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/** 打开长语音 modal：按当前通话员工 user_id 列出其长语音片段（只读）。 */
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function openVoiceClip(row: PhoneCall): void {
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const userId = row.user_id || (cell(row, 'userId') as string | undefined)
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if (!userId) {
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ElMessage.info('该通话无员工 userId，无法查看长语音')
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return
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}
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voiceClipUserId.value = userId
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voiceClipStaffName.value = row.user_id_name ?? null
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voiceClipChannel.value = callType.value === 'wa_voice_call' ? 'whatsapp' : 'wechat'
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voiceClipModalOpen.value = true
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}
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function openDrawer(row: PhoneCall): void {
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drawerCall.value = row
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drawerOpen.value = true
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}
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/**
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* 员工姓名 click → standalone 员工详情 page (mirrors 云客 userDetailNew).
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* Distinct from row-click which still opens the all-fields call drawer.
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* Prefer the structured `user_id`; fall back to the raw_json `userId` cell so
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* calls whose structured user_id is null still resolve.
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*/
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function goToStaffDetail(row: PhoneCall): void {
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const id = row.user_id ?? (cell(row, 'userId') as string | undefined)
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if (!id) {
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ElMessage.info('该通话无员工 userId，无法查看员工详情')
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return
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}
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router.push({ name: 'staff-detail', params: { userId: String(id) } })
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}
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/** 把通话类型(voice_call/wa_voice_call)映射到聊天渠道(wechat/whatsapp)。电话返回 null。 */
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function chatChannel(ch: CallChannel): 'wechat' | 'whatsapp' | null {
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return ch === 'voice_call' ? 'wechat' : ch === 'wa_voice_call' ? 'whatsapp' : null
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}
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/** 客户昵称 → 该员工×客户 1:1 聊天（复用 Phase B 导航）。 */
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function viewCallCustomer(row: PhoneCall): void {
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const owner = cell(row, 'weChatId')
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const talker = cell(row, 'talker')
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if (!owner || !talker) return
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router.push({
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name: 'chat',
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params: {
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channel: chatChannel(row.channel) ?? 'wechat',
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ownerId: String(owner),
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talkerId: String(talker),
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},
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})
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}
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/** 员工微信昵称 → 账号级聊天窗（复用 step 5 导航）。 */
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function viewCallStaff(row: PhoneCall): void {
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const owner = cell(row, 'weChatId')
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if (!owner) return
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router.push({
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name: 'chat',
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params: { channel: chatChannel(row.channel) ?? 'wechat', ownerId: String(owner) },
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})
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}
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const drawerSections = computed(() =>
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drawerCall.value ? buildCallSections(drawerCall.value) : [],
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)
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onMounted(load)
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</script>
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<template>
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<div class="yk-calls">
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<div class="yk-calls__header">
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<div>
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<h2 style="margin: 0 0 4px; font-size: 16px">{{ tabs.find(t => t.value === callType)?.label }}通话记录</h2>
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<span class="yk-calls__sub">
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共 {{ total }} 条 · 类型：{{ tabs.find(t => t.value === callType)?.label }}
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</span>
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</div>
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<div class="yk-calls__actions">
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<el-button size="small" :loading="exporting" @click="exportCalls">
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<el-icon><Download /></el-icon> 导出
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</el-button>
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</div>
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</div>
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<el-alert
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v-if="errorMsg"
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:title="errorMsg"
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type="error"
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show-icon
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:closable="false"
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style="margin-bottom: 12px"
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/>
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<el-radio-group
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v-if="callType === 'voice_call'"
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v-model="voiceScope"
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size="small"
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style="margin-bottom: 8px"
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>
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<el-radio-button value="friend">微信好友</el-radio-button>
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<el-radio-button value="group">微信群</el-radio-button>
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</el-radio-group>
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<el-table
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v-loading="loading"
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:data="calls"
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stripe
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border
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row-key="call_id"
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style="width: 100%"
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:row-class-name="() => 'yk-clickable-row'"
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empty-text="暂无通话记录"
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@row-click="openDrawer"
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>
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<template v-if="callType === 'voice_call'">
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<el-table-column label="通话信息" min-width="150">
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<template #default="{ row }">
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<div>通话状态：{{ callStatusLabel(row.call_status, row.channel) }}</div>
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<div class="yk-cell__sub">类型：{{ callTypeLabel(row.channel) }}</div>
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<div class="yk-cell__sub">来源：{{ cell(row, 'from') || '--' }}</div>
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</template>
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</el-table-column>
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<!-- 客户信息(好友 scope) / 群信息(群 scope) — 云客微信好友/微信群两 tab 各自的列 -->
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<el-table-column :label="voiceScope === 'group' ? '群信息' : '客户信息'" min-width="150">
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<template #default="{ row }">
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<template v-if="voiceScope === 'group'">
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<div>{{ cell(row, 'roomName') || cell(row, 'talker') || '--' }}</div>
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<div class="yk-cell__sub">{{ cell(row, 'roomId') || '--' }}</div>
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</template>
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<template v-else>
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<el-button v-if="cell(row, 'talkerNickName')" link type="primary" size="small" @click.stop="viewCallCustomer(row)">{{ cell(row, 'talkerNickName') }}</el-button>
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<span v-else>--</span>
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<div class="yk-cell__sub">{{ row.call_number || cell(row, 'talker') || '--' }}</div>
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</template>
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</template>
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</el-table-column>
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<el-table-column label="员工微信" min-width="150">
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<template #default="{ row }">
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<el-button v-if="cell(row, 'userWeChatNickName')" link type="primary" size="small" @click.stop="viewCallStaff(row)">{{ cell(row, 'userWeChatNickName') }}</el-button>
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<span v-else>--</span>
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<div class="yk-cell__sub">{{ cell(row, 'userWeChatAlias') || cell(row, 'weChatId') || '--' }}</div>
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</template>
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</el-table-column>
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<el-table-column label="员工信息" min-width="130">
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<template #default="{ row }">
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<el-button v-if="row.user_id_name" link type="primary" size="small" @click.stop="goToStaffDetail(row)">{{ row.user_id_name }}</el-button>
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<span v-else>--</span>
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<div class="yk-cell__sub">{{ cell(row, 'userPhone') || '--' }}</div>
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</template>
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</el-table-column>
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<el-table-column label="通话录音" width="140" align="center">
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<template #default="{ row }">
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<el-button v-if="row.record_media_hash || row.record_file || cell(row, 'recordFile')" size="small" type="primary" link @click.stop="playRecord(row)">播放</el-button>
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<span v-else style="color:#c0c4cc">--</span>
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<div style="margin-top:2px">
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<el-button size="small" type="primary" link @click.stop="openVoiceClip(row)">查看长语音</el-button>
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</div>
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</template>
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</el-table-column>
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<el-table-column label="通话时长" width="100" align="right">
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<template #default="{ row }">{{ formatCallDuration(row.call_duration) }}</template>
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</el-table-column>
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</template>
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<template v-if="callType === 'wa_voice_call'">
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<el-table-column label="状态" width="160">
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<template #default="{ row }">
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<div>{{ callStatusLabel(row.call_status, row.channel) }}</div>
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<div class="yk-cell__sub">时长 {{ formatCallDuration(row.call_duration) }}</div>
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</template>
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</el-table-column>
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<el-table-column label="客户信息" min-width="160">
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<template #default="{ row }">
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<el-button v-if="cell(row, 'talkerNickName')" link type="primary" size="small" @click.stop="viewCallCustomer(row)">{{ cell(row, 'talkerNickName') }}</el-button>
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<span v-else>--</span>
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<div class="yk-cell__sub">{{ cell(row, 'talkerAlias') || row.call_number || '--' }}</div>
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</template>
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</el-table-column>
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<el-table-column label="员工信息" min-width="160">
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<template #default="{ row }">
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<div>
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<el-button v-if="row.user_id_name" link type="primary" size="small" @click.stop="goToStaffDetail(row)">{{ row.user_id_name }}</el-button>
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<span v-else>--</span>
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<span> · {{ cell(row, 'userPhone') || '--' }}</span>
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</div>
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<div class="yk-cell__sub">{{ cell(row, 'userWeChatNickName') || '--' }} · {{ cell(row, 'userWeChatAlias') || '--' }}</div>
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</template>
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</el-table-column>
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<el-table-column label="通话时间和录音" min-width="180">
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<template #default="{ row }">
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<div>{{ formatTime(row.start_call_time) }}</div>
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<el-button v-if="row.record_media_hash || row.record_file || cell(row, 'ossFileName')" size="small" type="primary" link @click.stop="playRecord(row)" style="margin-top:2px">播放录音</el-button>
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<span v-else class="yk-cell__sub">无录音</span>
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<div style="margin-top:2px">
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<el-button size="small" type="primary" link @click.stop="openVoiceClip(row)">查看长语音</el-button>
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</div>
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</template>
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</el-table-column>
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<el-table-column label="操作" width="150" fixed="right" align="center">
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<template #default="{ row }">
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<el-button v-if="row.record_media_hash || row.record_file || cell(row, 'ossFileName')" link type="primary" size="small" @click.stop="playRecord(row)">播放录音</el-button>
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<el-button link type="primary" size="small" @click.stop="openVoiceClip(row)">查看长语音</el-button>
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</template>
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</el-table-column>
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</template>
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<template v-if="callType === 'phone_call'">
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<el-table-column label="时间" width="160">
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<template #default="{ row }">
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{{ formatTime(row.start_call_time ?? timeCell(row, 'startCallTime')) }}
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</template>
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</el-table-column>
|
||
<el-table-column label="员工" min-width="130">
|
||
<template #default="{ row }">
|
||
{{ row.user_id_name || row.user_id || '--' }}
|
||
</template>
|
||
</el-table-column>
|
||
<el-table-column label="号码" min-width="130">
|
||
<template #default="{ row }">
|
||
{{ row.call_number || row.sim_phone || '--' }}
|
||
</template>
|
||
</el-table-column>
|
||
<el-table-column label="方向" width="80">
|
||
<template #default="{ row }">{{ callDirectionLabel(row.incoming_call) }}</template>
|
||
</el-table-column>
|
||
<el-table-column label="类型" width="100">
|
||
<template #default="{ row }">{{ callTypeLabel(row.channel) }}</template>
|
||
</el-table-column>
|
||
<el-table-column label="时长" width="90" align="right">
|
||
<template #default="{ row }">{{ formatCallDuration(row.call_duration) }}</template>
|
||
</el-table-column>
|
||
<el-table-column label="状态" width="90">
|
||
<template #default="{ row }">{{ callStatusLabel(row.call_status, row.channel) }}</template>
|
||
</el-table-column>
|
||
<el-table-column label="录音" width="100" align="center">
|
||
<template #default="{ row }">
|
||
<el-button
|
||
v-if="row.record_media_hash || row.record_file || cell(row, 'recordFile')"
|
||
size="small"
|
||
type="primary"
|
||
link
|
||
@click.stop="playRecord(row)"
|
||
>
|
||
播放录音
|
||
</el-button>
|
||
<span v-else style="color: #c0c4cc">--</span>
|
||
</template>
|
||
</el-table-column>
|
||
</template>
|
||
</el-table>
|
||
|
||
<div class="yk-calls__pager">
|
||
<el-pagination
|
||
:current-page="page"
|
||
:page-size="pageSize"
|
||
:page-sizes="[10, 20, 50, 100]"
|
||
:total="total"
|
||
layout="total, sizes, prev, pager, next, jumper"
|
||
background
|
||
@current-change="handlePageChange"
|
||
@size-change="handlePageSizeChange"
|
||
/>
|
||
</div>
|
||
<p class="yk-calls__hint">点击任意一行查看通话全部字段。</p>
|
||
|
||
<!-- Recording playback dialog -->
|
||
<el-dialog
|
||
v-model="recordDialogVisible"
|
||
:title="recordTitle"
|
||
width="480px"
|
||
align-center
|
||
@closed="recordSrc = null"
|
||
>
|
||
<audio
|
||
v-if="recordSrc"
|
||
controls
|
||
:src="recordSrc"
|
||
style="width: 100%"
|
||
preload="metadata"
|
||
>
|
||
您的浏览器不支持音频播放。
|
||
</audio>
|
||
<div v-if="recordSrc" class="yk-calls__record-link">
|
||
<a :href="recordSrc" target="_blank" rel="noopener">在新窗口打开录音文件</a>
|
||
</div>
|
||
</el-dialog>
|
||
|
||
<!-- Voice clip list modal (read-only, opened by 查看长语音) -->
|
||
<VoiceClipModal
|
||
v-model="voiceClipModalOpen"
|
||
:user-id="voiceClipUserId"
|
||
:channel="voiceClipChannel"
|
||
:staff-name="voiceClipStaffName"
|
||
/>
|
||
|
||
<!-- All-fields drawer -->
|
||
<el-drawer
|
||
v-model="drawerOpen"
|
||
:title="drawerCall ? `通话详情 · ${drawerCall.user_id_name ?? drawerCall.user_id ?? drawerCall.call_id}` : '通话详情'"
|
||
direction="rtl"
|
||
size="560px"
|
||
>
|
||
<template v-if="drawerCall">
|
||
<div class="yk-drawer__avatar">
|
||
<div class="yk-drawer__avatar-meta">
|
||
<div class="yk-drawer__avatar-name">
|
||
{{ drawerCall.user_id_name || drawerCall.user_id || drawerCall.call_id }}
|
||
</div>
|
||
<div class="yk-drawer__avatar-sub">
|
||
{{ callTypeLabel(drawerCall.channel) }}
|
||
<template v-if="drawerCall.call_number">
|
||
· {{ drawerCall.call_number }}
|
||
</template>
|
||
</div>
|
||
</div>
|
||
</div>
|
||
|
||
<div v-for="section in drawerSections" :key="section.title" class="yk-drawer__section">
|
||
<el-divider content-position="left">{{ section.title }}</el-divider>
|
||
<dl class="yk-drawer__kv">
|
||
<div v-for="f in section.fields" :key="f.key" class="yk-drawer__kv-item">
|
||
<dt>{{ f.label }}</dt>
|
||
<dd v-if="f.render === 'audio'" class="yk-drawer__audio">
|
||
<audio
|
||
:src="String(f.value)"
|
||
controls
|
||
preload="metadata"
|
||
style="width: 100%; max-width: 320px"
|
||
>
|
||
您的浏览器不支持音频播放。
|
||
</audio>
|
||
<a :href="String(f.value)" target="_blank" rel="noopener" class="yk-drawer__audio-link">
|
||
打开录音
|
||
</a>
|
||
</dd>
|
||
<dd v-else-if="f.render === 'empty'" class="yk-drawer__empty">—</dd>
|
||
<dd v-else>{{ f.text }}</dd>
|
||
</div>
|
||
</dl>
|
||
</div>
|
||
</template>
|
||
</el-drawer>
|
||
</div>
|
||
</template>
|
||
|
||
<style scoped>
|
||
.yk-calls__header {
|
||
display: flex;
|
||
justify-content: space-between;
|
||
align-items: flex-start;
|
||
gap: 16px;
|
||
flex-wrap: wrap;
|
||
margin-bottom: 12px;
|
||
}
|
||
|
||
.yk-calls__sub {
|
||
color: #909399;
|
||
font-size: 13px;
|
||
}
|
||
|
||
.yk-calls__actions {
|
||
display: flex;
|
||
gap: 8px;
|
||
align-items: center;
|
||
flex-wrap: wrap;
|
||
}
|
||
|
||
.yk-cell__sub {
|
||
color: #909399;
|
||
font-size: 12px;
|
||
}
|
||
|
||
.yk-calls__pager {
|
||
margin-top: 12px;
|
||
display: flex;
|
||
justify-content: flex-end;
|
||
}
|
||
|
||
.yk-calls__record-link {
|
||
margin-top: 8px;
|
||
font-size: 12px;
|
||
text-align: center;
|
||
}
|
||
|
||
.yk-calls__hint {
|
||
margin: 8px 2px 0;
|
||
font-size: 12px;
|
||
color: #c0c4cc;
|
||
}
|
||
|
||
.yk-drawer__avatar {
|
||
display: flex;
|
||
align-items: center;
|
||
gap: 12px;
|
||
margin-bottom: 4px;
|
||
}
|
||
|
||
.yk-drawer__avatar-meta {
|
||
min-width: 0;
|
||
}
|
||
|
||
.yk-drawer__avatar-name {
|
||
font-size: 16px;
|
||
font-weight: 600;
|
||
white-space: nowrap;
|
||
overflow: hidden;
|
||
text-overflow: ellipsis;
|
||
}
|
||
|
||
.yk-drawer__avatar-sub {
|
||
font-size: 12px;
|
||
color: #909399;
|
||
margin-top: 2px;
|
||
}
|
||
|
||
.yk-drawer__kv {
|
||
margin: 0 0 8px;
|
||
}
|
||
|
||
.yk-drawer__kv-item {
|
||
display: grid;
|
||
grid-template-columns: 110px 1fr;
|
||
gap: 8px 12px;
|
||
padding: 3px 0;
|
||
}
|
||
|
||
.yk-drawer__kv dt {
|
||
color: #909399;
|
||
font-size: 13px;
|
||
word-break: break-all;
|
||
}
|
||
|
||
.yk-drawer__kv dd {
|
||
margin: 0;
|
||
font-size: 13px;
|
||
color: #303133;
|
||
word-break: break-all;
|
||
min-width: 0;
|
||
}
|
||
|
||
.yk-drawer__audio {
|
||
display: flex;
|
||
flex-direction: column;
|
||
align-items: flex-start;
|
||
gap: 4px;
|
||
}
|
||
|
||
.yk-drawer__audio-link {
|
||
font-size: 12px;
|
||
color: var(--el-color-primary, #409eff);
|
||
}
|
||
|
||
.yk-drawer__empty {
|
||
color: #c0c4cc;
|
||
}
|
||
</style>
|